Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might
ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the
issue.
1.
On the Home screen or in a folder, click the
Options
icon.
2. Click
Mobile Network
.
3. Press the
Menu
key.
4. Click
Diagnostics Test
.
5. Press the
Menu
key.
6. Click
Run
.
View a diagnostic report
1.
On the Home screen or in a folder, click the
Options
icon.
2. Click
Mobile Network
.
3. Press the
Menu
key.
4. Click
Diagnostics Test
.
5. Highlight a report.
6. Press the
Menu
key.
7. Click
View Report
.
Submit a diagnostic report
1.
On the Home screen or in a folder, click the
Options
icon.
2. Click
Mobile Network
.
3. Press the
Menu
key.
4. Click
Diagnostics Test
.
5. Highlight a report.
6. Press the
Menu
key.
7. Click
Email Report
or
PIN Report
.
User Guide
Service books and diagnostic reports
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