Altigen AltiContact Manager Version 4.6, Руководство администратора

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Call Accounting Report Formats
AltiContact Manager Administration Manual A-11
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ServiceLevel Service Level number of calls in
queue - X / # of calls
in queue
X = number of calls
in queue exceeding
threshold
*ServiceLevel is not
an accumulated
value, it is recorded
at a specific point in
time.
LocalDate Day information String yyyymmdd
Agent Data
NodeID Server ID (System ID) assigned
to an AltiServ system in
AltiAdmin ULONG value: 1–100
Date Day information ULONG * Time value
Time Time interval short minutes
* Period value
AGNum Agent extension number UCHAR
(8)
NumInCall Calls answered; if a call is
rerouted to and answered by the
same agent, the count is
incremented short * Calls Answered
InCallDurati
on Duration of incoming calls
(NumInCall), starting from the
time the agent answers a call
until the call is disconnected or
transferred out of the WG ULONG * Calls Answered
Duration
NumOutCall All outgoing trunk and station-
to-station calls that entered
“Connected” state short * Outgoing Calls
Table 4: RTM Data Format
Database
Element Definition Type Specification/
* CDR Client Field