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Overview
AltiContact Manager Administration Manual
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• Tip and ring reversal
• FSK message lamp
• 5V PCI slot is required for each Triton Analog Station Board.
• Recording capability
— Triton Analog Trunk Board - a long form factor PCI telephony
card that supports 12 trunks, available in two models: loop start/
ground start (LS/GS) and loop start (LS). Both models have the
same features regarding LS. The LS/GS board is required when
ground start trunks may be required. You can install up to 16 Triton
Analog Trunk boards per system.
• Tone detection (fax, modem, voice) available.
— Triton Resource Board - a PCI bus telephony board that provides
monitoring and Barge In system support functions. You can install
up to two (2) Resource Boards per system.
•
AltiContact Manager System Software - the system telephony
application software that provides an easy-to-use graphical user
interface. It lets you configure, administer, and maintain the
AltiContact Manager system, and can be used as a platform for third-
party enhanced application development. AltiWare software
components such as Switching Service, Messaging Agent, SMTP
Server, POP3 Server, AltiBackup and Exchange integration are NT
services that are automatically launched when the AltiContact
Manager system starts. You do not have to login and start these
applications manually. This provides better security and reliability for
these services.
•
TAPI Gateway Support - AltiContact Manager is an open platform
that allows third party telephony developers to develop applications
for the AltiContact Manager system. The system supports Telephony
Applications Programming Interface (TAPI) 3.0.
AltiContact Manager supports a complete TAPI service provider that
accepts first party call control (such as AltiView, AltiAgent, and
AltiSupervisor) and the third party client-server call control (such as
call routing applications).
Содержание AltiContact Manager Version 4.6
Страница 1: ...AltiContact Manager Version 4 6 Administration Manual Revised 06 2003 4413 0001 4 6...
Страница 14: ...xii AltiContact Manager Administration Manual Index I 1 Readers Comment Form R 1...
Страница 38: ...xxxii AltiContact Manager Administration Manual...
Страница 144: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 202: ...Configuring the Triton T1 PRI Board 6 28 AltiContact Manager Administration Manual...
Страница 224: ...Outgoing Call Blocking 7 22 AltiContact Manager Administration Manual...
Страница 258: ...Setting Up an AltiContact Manager to AltiContact Manager IP Network 9 28 AltiContact Manager Administration Manual...
Страница 270: ...Setting Dialing Pattern Routing 10 12 AltiContact Manager Administration Manual...
Страница 272: ...11 2 AltiContact Manager Administration Manual Example IVR Planning...
Страница 290: ...Call Recording 12 8 AltiContact Manager Administration Manual...
Страница 352: ...Setting Queue Management Options 14 24 AltiContact Manager Administration Manual...
Страница 378: ...Queue Management 15 26 AltiContact Manager Administration Manual...
Страница 384: ...Configuration 16 6 AltiContact Manager Administration Manual...
Страница 438: ...21 38 AltiContact Manager Administration Manual...
Страница 464: ...Changing TAPI Configuration Parameters 23 4 AltiContact Manager Administration Manual...
Страница 476: ...DINA Manager 24 12 AltiContact Manager Administration Manual...
Страница 500: ...Call Router Advanced 25 24 AltiContact Manager Administration Manual For Sales you create a rule as shown below...
Страница 544: ...RMA Form B 10 AltiContact Manager Administration Manual...
Страница 556: ...G 12 AltiContact Manager Administration Manual...
Страница 573: ...Index AltiContact Manager Administration Manual I 17 Index...
Страница 574: ...Index I 18 AltiContact Manager Administration Manual...