Altigen AltiContact Manager Version 4.6, Руководство администратора

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Call Accounting Report Formats
AltiContact Manager Administration Manual A-9
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RTM Data Schema
Table 4: RTM Data Format
Database
Element Definition Type Specification/
* CDR Client Field
Workgroup Data
NodeID Server ID (System ID) assigned
to an AltiServ system in
AltiAdmin ULONG value: 1–100
Date Day information ULONG * Time value
Time Time interval short minutes
* Period value
WGNum Workgroup Number UCHAR
(8)
MaxWaitTim
eInQ Longest waiting time in queue
during searched time interval short *Queue is not an
accumulated value; it
is recorded at a
specific point in time.
PeakQLength Maximum queue length since
midnight short
PeakWaitTim
eInQ Maximum queued time since
midnight ULONG
QLength Number of calls routed into the
queue; if a call is recycled into
the queue after RNA, the count
is increased short * Calls in Queue
DurationInQ Time calls waited in queue
during searched time interval
before being abandoned or
answered ULONG *It is not an
accumulated value, it
is recorded at a
specific point in time.
NumInCall Calls answered by an agent; if a
call is forwarded to and
answered by multiple agents,
the count is increased short * Calls Answered