Altigen AltiContact Manager Version 4.6, Руководство администратора

Страница: 305 / 576

Agent Configuration
AltiContact Manager Administration Manual 13-15
1
3
.
A
ge
nt
Conf
igu
rat
ion
Setting Up Groups
The primary use of a huntgroup is similar to that of workgroups — when
the huntgroup extension is dialed, the system hunts for an available
member extension to which to route the call. You can use huntgroups for
various purposes, for example, in selecting a huntgroup as a System
Operator.
Note: This is the second of the two ways (see “Establishing Huntgroup
Membership” on page 14-6) to assign agent extensions as members
of huntgroups.
This method—selecting a physical or virtual extension from the Agent
Extension General page, and then clicking the Group tab—provides an
agent extension view of huntgroups. You can see all the huntgroups to
which the agent extension belongs, and you can change those assignments.
To open the Agent Extension view of the Group window:
1. Select the Virtual or Physical extension number from the Agent/
Supervisor/Extension side window list in the Agent Extension
General window.
2. Click the Group tab. The Extension view of the group window opens,
with the agent extension number appearing in the window title bar.
Figure 5. Physical Agent Extension view of Group window, Agent Extension
Configuration