Altigen AltiContact Manager Version 4.6, Руководство администратора

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Key AltiContact Manager Characteristics
1-10 AltiContact Manager Administration Manual
• Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
• Outside Call Blocking - when this feature is enabled, access to
outside lines is temporarily disallowed.
• Overhead Paging - allows the use of voice paging over an internal
public address system.
• Overhead Paging by Trunk - allows the use of voice paging or
broadcasting through a trunk without checking call progress.
• Personal Call Park and Pick Up - users can park calls at one station
to be picked up at another station. Up to 50 calls may be parked at one
station simultaneously. Calls parked to a group are protected. Only
group agents or the person who parked the call can pick it up. If the
user does not answer the call when it rings after the two-minute hold
time, the call will be put on hold again. If the call is still on hold after
two minutes, the system will ring the user again.
• Power Failure Transfer - upon loss of power, this feature allows the
first trunk and first extension on each Quantum board to be
automatically connected. Ensures emergency outside line access in
case of power failure.
• Queue Announcement - before a call is send to a group queue,
expected wait time and call position will be announced.
• Queue Quit - a caller can press # to leave a workgroup queue to
transfer to group voice mail, IVR, extension, another group,
application extension, an outside number, an operator or callback
interview.
• Record Conversation to File - an extension user (on Triton Analog
Extension boards only) can record a conversation and save as a file.
Requires a voice recording license.
• Return to IVR - after leaving a voicemail message and pressing # to
send it, incoming trunk callers are prompted with the option to return
to IVR to try another path or person.
• Single Call Waiting - allows users to put an existing call on soft hold
and take a second call upon hearing a Call Waiting tone. The user can
then alternate between the two calls.