Xerox WorkCentre 5687 Series, Service Manual, Page: 935 / 2320

August 2007
2-743
WorkCentre 5687 Family
OF4a
Status Indicator RAPs
03-581 - Speed in Image processing
NVM does not match scanner
speed. Fault 03-462 is raised. Perform 03-330, 03-462
RAP
03-585 Scan to file unavailable Fault 03-331 raised. The sta-
tus is cleared when status 03-
544 is raised. Perform 03-340, 03-416
RAP
03-586 FAX service unavailable The fault 03-401 or 03-403 is
raised. Perform 03-401, 03-
403. Perform 20A RAP
03-587 - The fault 03-417 is raised. Perform 03-417 RAP
03-588 Fax service is unavailable Basic Fax not detected or con-
firmed.
Perform 03-401, 03-
403. Perform 20A RAP
03-589 Fax Service Error A Fax
Service error has
occurred. Fax line 2 is
unavailable. Fax line 1 is
still available. Contact
your System Administra-
tor.
Extended Fax not detected or
confirmed. Perform 20A RAP
03-590 A Fax Service error has
occurred. Press the power
button on the left side of
the machine and choose
Quick Restart. If fault per-
sists, please call for assis-
tance.
Fax POST failure status Perform 20A RAP
03-591 Try turning the machine
off and on. Please call for
assistance if the problem
persists
The image processor reports
that its stored machine model
ID differs from that stored in
the IOT Switch the machine off
and on, GP 14. If nec-
essary, reload the soft-
ware, GP 4
03-592 Try turning the machine
off and on. Please call for
assistance if the problem
persists
The image processor reports
that its stored machine type
differs from that stored in the
IOT Switch the machine off
and on, GP 14. If nec-
essary, reload the soft-
ware, GP 4
03-593 Try turning the machine
off and on. Please call for
assistance if the problem
persists
The image processor reports
that its stored machine speed
ID differs from that stored in
the IOT Switch the machine off
and on, GP 14. If nec-
essary, reload the soft-
ware, GP 4
03-594 Try turning the machine
off and on. Please call for
assistance if the problem
persists
The image processor reports
that its stored machine variant
ID differs from that stored in
the IOT Switch the machine off
and on, GP 14. If nec-
essary, reload the soft-
ware, GP 4
03-597 The software that controls
tray 5 requires updates.
Tray 5 is unavailable
Incompatible software
detected in the tray 5 controller Switch the machine off
and on, GP 14. Per-
form 03-419, 03-420
Table 3 03-5XX Status codes
Status
Code
UI Message Reason for Message Reference / Action
03-598 Tray 5 is unavailable.
Check cabling connec-
tions
Tray 5 software is installed but
hardware is not detected Check that all tray 5
control PWB connec-
tions are good. Perform
03-366.
Table 4 04-5XX Status codes
Status
Code
UI Message Reason for Message Reference / Action
No
code No message - -
Table 5 05-5XX Status codes
Status
Code
UI Message Reason for Message Reference / Action
05-502 Lower the document han-
dler to use it to scan your
documents. Document present in DADH
tray and the DADH cover is
open Close the DADH cover.
Perform 05-300RAP
05-503 Reload originals and press
Start Not enough originals during
recovery Reload originals
05-504 A nonstandard document
has been detected. It will
be scanned to match the
closest standard size A document length is detected
during the document feed
cycle that is not consistent with
the document size assumed by
the DADH sensors and the
market region settings Cleared when job can-
celled or completed.
Perform 05C RAP
05-507 Job was deleted because
a document was larger
than expected. Discard
output. Try flattening the
document and either re-
scan it through the docu-
ment feeder or scan it
from the document glass Fault 05-331 is raised. Perform 05-330, 05-
331 RAP
05-520 Open document handler
top cover Sheet left over DADH feed
sensor after a jam Remove the sheet. Per-
form 05-330, 05-331
Feed Sensor Failure
RAP
05-521 Open document handler
top cover Sheet left over DADH take
away sensor after jam Perform 05-335 Take-
away Sensor Failure
RAP
Table 3 03-5XX Status codes
Status
Code
UI Message Reason for Message Reference / Action