Xerox WorkCentre 5687 Series, Service Manual, Page: 187 / 2320

August 2007
1-7
WorkCentre 5687 Family
SCP 4
Service Call Procedures
– 11J-171 Inserter Paper Sensing and +5V Supply RAP.
– 11K-171 HVF Initialization Failure RAP.
– 11L-171 Tri-Folder Not Detected RAP.
– 11M-171 Curl Suppressor RAP
– 11N-171 Chad Bin Present and Bin Full RAP.
– 11P-171 Buffer Clamp RAP
• If the staples of a booklet are not correct, perform the correct procedure that follows:
– 11-063-171, 11-411-171 HVF BM Staple Unit 1 Failure RAP,
– 11-403-171, 11-413-171, 11-414-171 HVF BM Stapler head 2 and Staple Module
RAP.
• If the tri-folder paper fold is not in the correct position, perform ADJ 11.2-171 Tri-Folder
Paper Settings.
Fax Problems
• For Fax problems with no fault code, perform the procedures that follow, as appropriate:
– 20A Fax Entry RAP.
– 20B Unable To Send A Fax RAP.
– 20C Unable To Send A Fax To Some Machines RAP.
– 20D Unable To Receive A Fax RAP.
– 20E Fax Will Not Print RAP.
– 20F Fax Tab Not Available RAP.
– 20G Embedded Fax Checkout RAP.
– 20H Embedded Fax PWB Voltage Checkout.
Other Problems
• Hot machine. Go to the OF6 Ozone and Air Systems RAP.
• Network print faults. Go to the 16A Network Controller RAP.
• Convenience stapler faults. Go to the OF13 Convenience Stapler RAP.
• If the customer has lost the System Administration password. Go to dC001 Reset
Auditron Master PIN.
NOTE: The System Administration password and the Auditron password are the same
item.
• Image quality fault. Go to the IQ1 Image Quality Entry RAP.
• Machine noise. Go to the OF1 Audible Noise RAP.
• Machine odour. Go to the OF6 Ozone and Air Systems RAP.
• If the UI displays ‘system not available’ or the machine continues to boot up, go to OF5
Boot Up Failure RAP.
• The machine will not turn off. Go to 03-374 Power Off Failure RAP.
• Check the fault history. GP 1 Diagnostic Entry, Facilities and Exit.
• Foreign device. Go to ACC 1 Foreign Device Checkout.
• Xerox extensible interface platform faults. Go to the OF14 Xerox Extensible Interface
Platform RAP.
• Xerox secure access faults. Go to the OF15 Xerox Secure Access RAP.
Xerographic Module (XRU) Handling
• The Xerographic Module (XRU) must be protected from light shock and mechanical dam-
age.
• Do not expose the photoreceptor drum to bright lights for extended periods.
• When ever the XRU is removed from the IOT, place the XRU in the black plastic bag sup-
plied with the IOT. Store the XRU in a safe place on a clean flat surface, to avoid damage
to the photoreceptor drum surface.
• Place the XRU in the black bag if the covers are removed or left open for long periods.