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Xerox WorkCentre 3215NI, User Manual

The Xerox WorkCentre 3215NI is an efficient all-in-one printer that combines printing, copying, scanning, and faxing capabilities in a single device. Simplify your office tasks by downloading the user manual for free from our website, allowing you to maximize the product's potential.

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Common Problems

Xerox® WorkCentre® 3215/3225

User Guide

225

Common Problems

The following charts list some conditions that may occur and the recommended solutions. Follow the 
suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper Feeding Problems

Condition

Suggested Solutions

Paper jams during printing.

• Clear the paper jam. (See 

Clearing Paper Jams

.)

The paper keeps jamming.

• There is too much paper in the tray. Remove excess paper from the tray. 

If you are printing on special materials, use the Manual Feed Slot.

• An incorrect type of paper is being used. Use only paper that meets the 

specifications required by the machine. (See 

Media Types

.)

• There may be debris inside the machine. Clean the inside of the 

machine. 

(

See

 Cleaning the Machine.)

Paper sticks together.

• Check the maximum paper capacity of the tray. (See 

Media 

Specifications

.)

• Make sure that you are using the correct type of paper. (See 

Media 

Types

.)

• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only 

one type, size, and weight.

Paper does not feed into the 
machine.

• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and 

reload it correctly.

• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications 

required by the machine. (See 

Media Specifications.

)

• If you are printing on special media, use the Manual Feed Slot.

Transparencies stick together in 
the paper exit.

• Use only transparencies specifically designed for laser printers. Remove 

each transparency as it exits from the machine.

Envelopes skew or fail to feed 
correctly.

• Ensure that the paper guides are against both sides of the envelopes.
• Feed envelopes one at a time through the Manual Feed Slot. 

The originals keep jamming in 
the automatic document 
feeder.

• If an original does not feed into the machine, the automatic document 

feeder rubber pad may need to be replaced. Contact a service 
representative.

Summary of Contents for WorkCentre 3215NI

Page 1: ...July 2014 Xerox WorkCentre 3215NI Xerox WorkCentre 3225DN 3225DNI User Guide ...

Page 2: ...he United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United States and other countries Novell NetWare NDPS NDS IPX and Novell Distributed Print Services are trademarks of Novell Inc in the United S...

Page 3: ...figuration Report 19 Xerox CentreWare Internet Services 19 Accessing the Printer 21 More Information 22 Further Assistance 23 Xerox Support Center 23 Documentation 23 2 Installation and Setup Overview 26 Installation Wizard 27 Administrator Access 28 Wireless Connectivity WorkCentre 3215NI and 3225DNI 28 Configure Ethernet Settings 30 Configuration Report 30 CentreWare Internet Services 31 System ...

Page 4: ...nt Version 10 x 42 Solaris 9 and later 44 SCO 45 Network Installation Linux CUPS 47 Linux LPR via PrintTool 48 Linux LPRng 49 Printer Drivers 51 Overview 51 Windows Drivers 52 Installing Windows Drivers 52 Wireless Setting Program 55 Uninstalling a Windows driver 56 Macintosh Drivers 57 Uninstalling a Macintosh Driver 58 Linux Drivers 59 Unix Drivers 60 Setting Up the Printer 60 Uninstalling the P...

Page 5: ...g Paper 84 Preparing Paper for Loading 84 Loading Tray 1 84 Using the Manual Feed Slot 85 Setting Paper Size and Type 88 Setting the Paper Size 88 Setting the Paper Type 88 Setting the Paper Source 88 Media Specifications 90 Media Guidelines 90 Media Types 91 Loading Documents 93 Automatic Document Feeder 93 Platen Glass 93 Media Output Locations 94 Using the Output Tray 94 Using the Rear Cover 95...

Page 6: ...er Properties 113 5 Copy Copy Procedure 116 Load Documents 116 Select the Features 117 Enter the Quantity 117 Start the Job 118 Stop the Copy Job 118 Copy Options 119 Using the Layout Options 121 2 Up or 4 Up Copying 121 ID Copy 121 Media Output Locations 123 Using the Output Tray 124 Using the Rear Cover 124 6 Scan Scanning Overview 126 Scan Process 126 Scanning Methods 127 Windows Scanning 128 P...

Page 7: ...rvices 144 Fax Procedure Sending a Fax 145 Load the Documents 145 Select the Features 146 Enter the Fax Number 147 Start the Job 147 Fax Confirmation 148 To Stop a Fax Job 148 Fax Send Options 150 Multi Send 152 Delay Send 152 Priority Send 154 Other Fax Send Options 154 Fax Receive Options 156 Fax Receive Modes 156 Fax Mode 156 Tel Mode 157 Ans Fax Mode 157 Distinctive Ring Mode 157 Using Secure ...

Page 8: ...eed Dial Numbers 173 Group Dial Numbers 174 Deleting an Address Book Entry 176 Smart Key Addresses 176 Printing the Local Address Book 176 Using Address Book in CWIS 177 Search for An Address 177 10 Security Security at Xerox 180 Security Settings 180 Administrator Accounts 180 Feature Management 181 Restart Device 181 Machine Digital Certificate Management 182 SNMP 187 SNMPv3 189 IP Sec 190 IP Fi...

Page 9: ...intenance Options 205 General Care 206 Redistributing Toner 206 Replacing the Toner Cartridge 207 Replacing the Drum Cartridge 208 Recycling Consumables 210 Cleaning the Machine 210 Moving the Machine 212 Software Update 213 The Software Upgrade Process 213 Procedure 213 12 Troubleshooting Overview 216 Status Wireless LED 217 Clearing Paper Jams 218 Tips for Avoiding Paper Jams 218 Automatic Docum...

Page 10: ...ures 245 Scan Features 246 Network Environment 247 System Requirements 248 Microsoft Windows 248 Macintosh 248 Linux 249 Unix 249 Electrical Specifications 250 Environmental Specifications 251 14 Safety Electrical Safety 254 General Guidelines 254 Power Cord 254 Emergency Turn Off 255 Laser Safety 255 Operational Safety 256 Operational Guidelines 256 Ozone Release 256 Printer Location 256 Printer ...

Page 11: ...on for 2 4 Ghz Wireless LAN Module 266 Copy Regulations 267 United States 267 Canada 268 Other Countries 269 Fax Regulations 270 United States 270 Canada 271 European Union 272 South Africa 272 New Zealand 272 Material Safety Data 274 16 Recycling and Disposal All Countries 276 Perchlorate Material 276 North America 277 European Union 278 Domestic Household Environment 278 Professional Business En...

Page 12: ...Contents Xerox WorkCentre 3215 3225 User Guide xii ...

Page 13: ...uide 1 1 Getting Started This chapter includes Machine Overview Product Configurations Control Panel Overview Powering On the Machine Software Information Pages Feature Defaults Accessing the Printer More Information Further Assistance ...

Page 14: ...ous features and options Front View 1 Document Feeder Cover 8 Manual Feeder Slot 2 Document Feeder Input Tray 9 Output Tray 3 Document Feeder Output Support 10 Output Support 4 Control Panel 11 Paper Width Guide on Manual Feeder 5 Front Cover 12 Document Cover 6 Paper Level Indicator 13 Platen Glass 7 Paper Tray 1 14 Paper Width Guide on Document Feeder ...

Page 15: ...Machine Overview Xerox WorkCentre 3215 3225 User Guide 3 Rear View 1 Network Port 2 Telephone Line Socket Line 3 Extension Telephone Socket EXT 4 Rear Cover 5 Power Receptacle 6 USB Port ...

Page 16: ...andard Output Tray 120 sheets Standard Standard Standard AirPrint Standard Standard Not Applicable Google Cloud Print Standard Standard Not Applicable Network Printing Standard Standard Standard Copy Standard Standard Standard Scan Standard Standard Standard Fax Standard Standard Standard E mail Standard Standard Standard USB Device Standard Standard Standard USB Host Not Applicable Not Applicable...

Page 17: ...the current operating status of the printer Provides access to copy print scan e mail and fax features Provides access to information pages Prompts you to load paper replace supplies and clear jams Displays errors and warnings Number Button Description 1 Copy Activates Copy mode 2 Scan Activates Scan mode 3 Display Screen Displays all the available programming features plus general machine informa...

Page 18: ...lears the last character entered 10 Clear All Clears the last selections made 11 Power Save Sends the machine into Power Save mode or Power Down Press the button again to restart a powered off machine 12 Power Powers the machine on or off 13 Stop Pressing the Stop button stops the job in progress Pressing Stop also exits the Menu Mode If you have logged in to use the machine pressing Stop displays...

Page 19: ...Control Panel Overview Xerox WorkCentre 3215 3225 User Guide 7 20 Status Wireless LED The color of the LEDs indicate the machine s current status 21 Fax Activates Fax mode Number Button Description ...

Page 20: ...Setup chapter for instructions Note The machine will not connect to the wireless network while the network cable is attached 3 Connect the network cable if required 4 To allow faxing connect the telephone line to the LINE Connector 5 Press the Power button on the control panel Power Save This machine contains advanced energy conservation technology that reduces power consumption when it is not in ...

Page 21: ... with the character you want Press the button until the correct letter appears on the display For example to enter the letter O press 6 labeled with MNO Each time you press 6 the display shows a different letter M N O m n o and finally 6 2 You can enter special characters such as Refer to Keypad Characters 3 To enter additional letters repeat step 1 If the next letter is printed on the same button...

Page 22: ...entre 3215 3225 User Guide 10 Keypad Characters Key Assigned Numbers Letters or Characters 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 0 _ ...

Page 23: ...o for some services such as fax additional selections or setups may be required before the Menu options can be accessed Copy Menu Scan Menu Fax Menu E mail Menu Machine Status Menu Original Size Reduce Enlarge 2 Sided Lighten Darken Original Type Collation Layout Adjust Background Suppression Scan To PC WSD Lighten Darken Resolution Original Size Multi Send Delay Send Priority Send Send Forward Re...

Page 24: ...the available options for each menu item Note Some menu options may be unavailable depending on your machine configuration and whether the machine is in the Ready state Information Pages Feature Defaults Print Setup Fax Setup System Setup Configuration Demo Page Network Configuration Supplies Information Usage Counters Fax Received Fax Sent Scheduled Jobs Fax Confirmation Junk Fax PCL Font PS Font...

Page 25: ...word may be required to access and change the Network Setups See the Installation and Setup chapter of this guide for information on setting up the network Access the Network menu with the Machine Status button The following options are available on the Network menu TCP IP IPv4 TCP IP IPv6 Ethernet 802 1x Wi Fi Protocol Manager Network Configuration Clear Settings Alternatively you may set up the ...

Page 26: ...e preview window allows you to view the scan and make adjustments as necessary and preferred settings can be preserved as favorites and added to a pre defined list Xerox Easy Print Manager EPM Conveniently combines access to device settings printing scanning environments settings actions Scan to PC Fax to PC and launching applications such as Xerox Scan Assistant and CentreWare Internet Services i...

Page 27: ...ntosh Printer Driver Use this driver to take full advantage of your printer s features Scanner Driver A TWAIN driver is available for scanning documents on your machine SetIP Program A utility program allowing you to select a network interface and manually configure the addresses for use with the TCP IP protocol Scan and Fax Manager This utility allows you to configure MFP PC Fax and Scan settings...

Page 28: ...port every 50 communications Fax Received This report shows information on the faxes you have recently received Fax Confirmation This is the report for an individual fax transmission Scheduled Jobs This list shows the documents currently stored for delayed faxing along with the start time and type of each operation Junk Fax This list shows the fax numbers specified as junk fax numbers To add or de...

Page 29: ...e printed to provide information about your machine 1 Select the Machine Status button on the control panel 2 Press the Up Down arrows to scroll to the Information Pages menu and select OK 3 Press the Up Down arrows until the report you require displays and select OK 4 Select OK to print the report ...

Page 30: ... are used unless they have been changed for the current job Once the current job is complete the settings return to the default settings A password may be required to access and change the default settings Copy defaults you can set include Original Size Reduce Enlarge 2 Sided Lighten Darken Original Type Collation Layout Adjust Background Suppression E mail Defaults The default selections for the ...

Page 31: ...nfigure network settings for your printer and to view page counts and system settings Printing a Configuration Report 1 At the printer control panel press the Machine Status button 2 Press the Up Down arrows to display Information Pages then press OK 3 Press the Up Down arrows to display Configuration Page then press OK 4 Press OK Note IPv4 and IPv6 address information is located in the Network Se...

Page 32: ...ults Xerox WorkCentre 3215 3225 User Guide 20 Accessing Xerox CentreWare Internet Services At your computer open a Web browser and in the address field type the IP address of the printer then press Enter or Return ...

Page 33: ...r credentials Logging In to Xerox CentreWare Internet Services When Administrator Mode is enabled the Jobs Address Book Properties and Support tabs are locked until you enter the administrator user name and password To log in to Xerox CentreWare Internet Services as the administrator 1 At your computer open a Web browser and in the address field type the IP address of the printer then press Enter ...

Page 34: ...5supplies Tools and information including interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer registration www xerox com office register Xerox Direct online store www direct xerox com Management Information Base MIB A MIB is a...

Page 35: ... Support Center will want to know the nature of the problem the machine serial number the fault code if any plus the name and location of your company The Machine Serial Number can be found on the Configuration Report under Device Profile The serial number is also located on the data plate on the rear cover of the device Documentation Most answers to your questions will be provided by this User Gu...

Page 36: ...Further Assistance Xerox WorkCentre 3215 3225 User Guide 24 ...

Page 37: ...w Installation Wizard CentreWare Internet Services Network Installation TCP IP Network Installation Unix Printer Drivers Windows Drivers Macintosh Drivers Linux Drivers Unix Drivers Sharing Your Machine Locally Windows Printing Air Print Google Cloud Print Scan to PC Setup Fax Setup E mail Setup ...

Page 38: ...verview This chapter identifies the key settings that you can customize to meet your requirements Changing these settings is easy and will save you time when using the machine Note Some options may be unavailable depending on your machine configuration ...

Page 39: ...The Set Time menu displays Press the buttons on the control panel to enter the time and press OK 7 The Metric Defaults menu displays Press the up down arrows to select one of the following and press OK Inches mm 8 The Default Paper Size menu displays Press the up down arrows to select one of the following and press OK Letter A4 9 The Allow Upgrade menu displays Select Yes or No and press OK 10 The...

Page 40: ...he WorkCentre 3215NI and WorkCentre 3225 DNI are compatible with 802 11 Wi Fi wireless networks The location where the machine is installed must be covered by an 802 11 wireless network This is typically provided by a nearby wireless access point or router which is physically connected to the wired Ethernet that serves the building The machine supports connectivity via a wireless only connection i...

Page 41: ...menu confirm that On is selected and press OK 6 Press the up down arrows to select Wi Fi Settings and press OK The options are Wizard and Custom a Select Wizard to have the machine find the WPS Settings automatically If you select this the Searching Wi Fi Network screen displays and the machine searches the wireless network Select your wireless network and select OK Enter the wireless security inf...

Page 42: ...net and press OK 5 Press the up down arrows to select Ethernet Speed and press OK 6 Press the up down arrows to select one of the following speeds Automatic 10 Mbps Half 10 Mbps Full 100 Mbps Half 100 Mbps Full 7 Press OK The Saved screen displays To set the Ethernet Speed using CentreWare Internet Services refer to Setting the Ethernet Speed Using CentreWare Internet Services Configuration Report...

Page 43: ...button 2 Use the up down arrows to select Network 3 Use the up down arrows to select Protocol Mgr 4 Use the up down arrows to select HTTP 5 Select On 6 Press OK The Saved screen will appear and then the Reboot Required screen will appear Administrator User Name and Password Many of the features available within CentreWare Internet Services will require an Administrator user name and password The d...

Page 44: ... d Enter the password again in the Confirm Password field CAUTION Do not forget the password or you could be completely locked out of the system requiring a service call 8 Select Apply to save the changes 9 Select OK when the acknowledgement message displays 10 Select the Advanced button The Advanced Access Control screen appears 11 Select Protect Login IPv4 Address to enable this feature if requi...

Page 45: ...ays Select Apply Configure Advanced Wireless Settings 1 Select the Advanced Settings Custom button The Advanced Wireless Setup screen appears 2 To enable Wireless Radio select On from the Wireless Radio menu 3 Select the required option for SSID Select Search List and select the required network from the drop down menu Select the Refresh button to update the list of networks available Select Inser...

Page 46: ... On for Wi Fi DirectTM 7 Enter the following Device Name IP Address Activate or Deactivate the Group Owner Network Key 8 Select Apply and then OK Setting the Ethernet Speed Using CentreWare Internet Services 1 At your workstation open the web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select Properties 4 If prompted enter the Administrator User Name admin an...

Page 47: ...quality Before you set the altitude value determine the altitude where you are 1 Enter the IP Address of the printer in the browser 2 Select Login and enter the ID admin and Password 1111 3 Select Properties System Setup 4 Select an Altitude Adjustment value based on your altitude in the table above 5 Select Apply Altitude Value 0 1000 M 0 3 280 ft Normal 1000 2000 M 3 280 6 561 ft High 1 2000 300...

Page 48: ...nter a percentage for the Toner Low Alert Level from 1 50 6 Select Apply Setting E mail Notifications for Low Toner 1 Enter the IP Address of the printer in the browser 2 Select Login and enter the ID admin and Password 1111 3 Select Machine Settings E mail Notification 4 Select Enable for E mail Notification 5 Select Add 6 Enter a recipient Name and E mail Address es 7 Select Setting for Consumab...

Page 49: ...e following items are available and or the tasks have been performed Existing operational network utilizing the TCP IP protocol Ensure that the machine is connected to the network Static IP Address for the machine Subnet Mask Address for the machine Gateway Address for the machine Host Name for the machine Procedure Enter a Static IP Address 1 Press the Machine Status button on the control panel 2...

Page 50: ...ng operational network utilizing the TCP IP protocol DHCP or BOOTP Server should be available on the network Ensure that the machine is connected to the network Procedure Installation via DHCP Dynamic Host Configuration Protocol DHCP is enabled on the machine by default If the machine is connected to the network the TCP IP information will be configured when the machine is powered on and no furthe...

Page 51: ...ress Network Mask or Router Gateway Address Select Auto IP if required New settings will not be applied until the machine is rebooted Changing the machine s TCP IP setting may cause you to lose your connection to the machine 8 In the Domain Name area a Enter a domain name in the Domain Name field b Enter an IP address in the Primary DNS Server and Secondary DNS Server fields c Select the Enable bo...

Page 52: ...Version 6 DNSv6 area a Enter valid details in the IPv6 Domain Name field b Enter an IP addresses for the Primary DNSv6 Server Address and Secondary DNSv6 Server Address c Check the Dynamic DNSv6 Registration check box to enable this option Note If your DNS Server does not support dynamic updates there is no need to enable DDNS 10 Select Apply to save the changes 11 Select OK when the acknowledgeme...

Page 53: ...x xxxx xxxx xxxx xxxx 8080 2 Verify that the home page of CentreWare Internet Services is displayed The CentreWare Internet Services installation process is now completed Note When your access to CentreWare Internet Services is encrypted enter https followed by the Internet address instead of http ...

Page 54: ... for the machine Procedure 1 Follow the steps in Configure Static IPv4 Addressing at the Machine then return to this page Configure the Client 2 Add the machine Host Name to the etc hosts file on the HP UX workstation 3 Ensure that you can ping the machine from the HP UX workstation 4 Use either the GUI method or the tty methods as detailed below GUI Method 1 Open a Command window from the desktop...

Page 55: ... to run the Bourne shell 3 Enter lpshut to stop the print service 4 Create the print queue by typing on the same command line lpadmin pqueuename v dev null mrmodel ocmrcmodel osmrsmodel ob3 orc ormhostname orplp Where queuename is the name of the queue being created and hostname is the machine hostname 5 Enter lpsched to start the print service 6 Enter enable queuename to enable the queue to print...

Page 56: ...chine 3 Use either the GUI method or the tty method as detailed below GUI Method 1 Open a Command window from the desktop 2 Enter su to access Super User mode 3 Enter admintool to run the System Administrator Tool 4 Select Browse Printers 5 Select Edit Add Access to Printer 6 Enter the following information into the Access to Remote Printer form a Printer Name queuename Where queuename is the name...

Page 57: ...machines are BSD style Unix printers whereas SCO is a System V style Unix Information Checklist Before starting ensure that the following items are available and or the tasks have been performed Existing operational network utilizing the TCP IP protocol Ensure that the machine is connected to the network Static IP Address for the machine Subnet Mask Address for the machine Gateway Address for the ...

Page 58: ...se this directory 8 Select File Close this directory 9 Select Save in the Warning Confirmation window 10 Enter Exit to log out of root account 11 Open Unix Window tty Method 1 Enter su to access Super User mode 2 Enter rlpconf to create a printer 3 Enter the following information a Printer Name queuename b Remote Printer r c Hostname hostname d If the information has been entered correctly enter y...

Page 59: ... 0 0 1 631 printers in the Address Bar 4 Press Enter 5 Select Add Printer 6 The Authorization dialog box displays 7 Enter the root and the root password 8 In the Add New Printer screen enter a name for the printer 9 Enter a location and description for the printer optional 10 Select Continue 11 In the Machine menu select Internet Printing Protocol 12 Select Continue 13 Enter ipp hostname ipp print...

Page 60: ...h 5 Select Add 6 The Add a Printer Entry window displays 7 Select Remote Unix lpd Queue 8 Select OK 9 The Edit Remote Unix lpd Queue Entry window displays 10 Enter the name of your Print Queue in the Names area 11 The Spool directory is the directory where print jobs are stored and is a subdirectory of var spool lpd Add the name of the print queue to the end of the subdirectory path 12 Ensure that...

Page 61: ...as been performed Linux operating system that supports PrintTool Procedure Follow the steps in Configure Static IPv4 Addressing using the Machine User Interface then return to this page Create the Print Queue 1 Open the LPRngTool from the Linux Client 2 Select Add 3 In the Names area enter a name for your print queue 4 The spool directory is the directory where print jobs are stored and is a subdi...

Page 62: ...15 3225 User Guide 50 Dynamic Addressing Procedure Follow the steps in Configure Dynamic IPv4 Addressing using the Machine User Interface on page 29 then return to this page Important Highlight BOOTP in step 6 Follow the steps to Create the Print Queue ...

Page 63: ...t Windows XP 32 64 bit Windows 2003 Server 32 64 bit Windows 2008 Server 32 64 bit Windows 2008R2 64 bit Macintosh Macintosh OS X 10 5 10 9 Linux Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 Red Hat Enterprise Linux 5 6 Fedora 11 19 Debian 5 0 6 0 7 0 7 1 Mint 13 14 15 SUSE Linux Enterprise Desktop 10 11 openSUSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Unix Oracle Solaris 9 10 11 x86 SPARC HP ...

Page 64: ...eless printer using the recommended or custom method Local Printer A local printer is a printer directly attached to your computer using a printer cable such as a USB cable If your printer is attached to a network refer to Networked Printer Note If the New Hardware Wizard window appears during the installation procedure select Close or Cancel 1 Make sure that the printer is connected to your compu...

Page 65: ...ndow appears If the installation window does not appear select the Start button and then Run Type X Setup exe replacing X with the letter which represents your drive and select OK If you use Windows Vista select Start All programs Accessories Run and type X Setup exe If the AutoPlay window appears in Windows Vista select Run Setup exe in Install or run program field and select Continue in the User...

Page 66: ...he printer name Change the default printer Share the printer with other users on the network Change the destination path where driver files and user guide files will be copied to Select Browse to change the path 8 Select OK to continue then select Next The Copying Files window displays and then the Installing Software window 9 After the installation is finished the Setup Completed window displays ...

Page 67: ...Print chapter of this guide If the print operation failed refer to the Troubleshooting chapter of this guide Wireless Setting Program When installing the WorkCentre 3215NI and WorkCentre 3225DNI you can use the Xerox Easy Wireless Setup program that was automatically installed with the printer driver to configure the wireless settings To open the program 1 Select Start Programs or All Programs Xer...

Page 68: ...lect Next The Select Software window displays 4 Select the components you want to remove and then select Next and then Yes to confirm 5 When your computer asks you to confirm your selection select Yes The Uninstallation window displays 6 After the software is removed select Finish If you want to reinstall the driver over the currently installed driver via the provided software and documentation CD...

Page 69: ... CD ROM icon that appears on your Macintosh desktop 3 Select the MAC_Installer folder 4 Select the Installer icon 5 The Install window opens Select Continue 6 Select Install Standard Install is the default and is recommended for most users All components necessary for machine operations are installed If you select Customize you can choose individual components to install 7 Enter your password and ...

Page 70: ...ver and reinstall it Follow the steps below to uninstall the driver for Macintosh 1 Make sure that the machine is connected to your computer and powered on 2 Select the Applications folder 3 Select the Xerox folder 4 Select Printer Software Uninstaller 5 Select the programs you want to uninstall and select Uninstall 6 Enter your password 7 Select Close ...

Page 71: ...oot in the Login field and enter the system password 3 From the Xerox web site download the Unified Linux Driver package to your computer 4 Select the Unified Linux Driver package and extract the package 5 Select cdroot autorun 6 When the Welcome screen appears select Next 7 When the installation is complete select Finish The installation program has added the Unified Driver Configuration desktop ...

Page 72: ...cript file which is used to install or uninstall the Unix Printer Driver package Use chmod 755 install command to give the permission to the installer script 7 Execute the install c command to verify installation results 8 Run installprinter from the command line This will bring up the Add Printer Wizard window Follow the procedures in Setting up the printer Note On some Unix OS for example on Sol...

Page 73: ...10 Check the Reverse Order option to receive copies in the reverse order 11 Check the Make Default option to set this printer as default 12 Select OK to add the printer Uninstalling the Printer Driver Package Note The utility should be used if you need to delete a printer installed on the system 1 Run the uninstallprinter command from the terminal The Uninstall Printer Wizard opens and the install...

Page 74: ...ntrol panel 3 Select your printer icon and select Printer Properties Note If the Printer properties item has a you can select other printer drivers connected with the selected printer 4 Select the Sharing tab 5 Check the Change Sharing Options check box 6 Check the Share this printer check box 7 Enter details in the Share Name field 8 Select OK or Next Client Computer Setup 1 Install your printer ...

Page 75: ... the Applications folder select System Preferences 3 Select Print Fax or Print Scan 4 Select the printer to share in the Printers list 5 Select Share this printer Client Computer Setup 1 Install your printer driver Refer to Installing Macintosh driver 2 Open the Applications folder select System Preferences 3 Select Print Fax or Print Scan 4 Select Add or the symbol A display window showing the na...

Page 76: ...Select Other Network File Print Services e Select Details f Check the Print Services for Unix check box If Print Services for Unix is not installed refer to instructions from Microsoft to install this service When you are finished return to this page 5 Select the OK button 6 Select the Next button 7 Select the Finish button 8 Close the Add Remove Programs window Windows Vista 1 Select Start Contro...

Page 77: ...elect it 4 Select the local printer and select Next 5 Select Create a new port 6 Select the LPR option from the Type of Port pull down menu 7 Select the Next button 8 Enter the IP Address of the printer 9 Enter a name for the printer 10 Select the OK button 11 You will be prompted for a Printer Driver Select Have Disk 12 Select the Browse button 13 Select the required Printer Driver file inf 14 Se...

Page 78: ...ree 5 In the Internet Printing Protocol IPP area a For IPP Protocol select Enable from the drop down menu The Printer URL displays the http IP address of the machine and the ipp IP address of the machine Enter the required printer name in the Printer Name area b Select the Advanced button Enter the required information for IPP Attribute Install Printer Driver 1 Follow the steps below that are spec...

Page 79: ...want to make this the default printer 15 Select Next 16 Select Finish Raw TCP IP Printing Port 9100 Raw TCP IP is a printing protocol that is similar to LPR printing Also known as a direct TCP IP connection or sockets interface it sends information directly to the machine and does not require a Line Printer Daemon LPD The advantages are that connections stay open for multiple print files and spool...

Page 80: ...ct the printer icon and then select Printing preferences 4 Select each tab and change any default printer settings as required 5 Select Apply 6 Select OK Bi Directional Support Follow the steps below that are specific to your operating system 1 Select the Windows Start menu 2 Depending on your operating system navigate to the Printers or Devices and Printers setting 3 Select the printer icon and t...

Page 81: ...or later running the latest version of iOS The Macintosh OS device must be Macintosh OS 10 7 or later 1 Open a Web browser type the IP address of the printer then press Enter or Return 2 Select Login and enter the ID admin and Password 1111 3 Select Properties Network Settings AirPrint 4 To enable AirPrint select Enable Note AirPrint is enabled by default when IPP and Bonjour mDNS are both enabled...

Page 82: ...t Google Cloud Print Set up a Google e mail account Configure the printer to use IPv4 Configure Proxy Server settings as needed 1 Open a Web browser type the IP address of the printer then press Enter or Return 2 Select Login and enter the ID admin and Password 1111 3 Select Properties Network Settings Google Cloud Print 4 To change the printer name enter a new name in the Printer Name field 5 If ...

Page 83: ...the Scan to Local PC feature it is important to select the Recommended installation option when you install the Xerox Easy Printer Manager program Scan to Network PC 1 Open the Xerox Easy Printer Manager application Select Start Programs or All Programs Xerox Printers Xerox Easy Printer Manager and select Easy Printer Manager 2 Select the Switch to Advanced Mode button at the top of the window 3 S...

Page 84: ...lect Start Programs or All Programs Xerox Printers Xerox Easy Printer Manager and select Easy Printer Manager 4 Select the Switch to Advanced Mode button at the top of the window 5 Select your machine in the Printer List if required 6 Select the Scan to PC Settings button The Scan to PC Settings screen appears 7 Select Enable Scan from Device Panel 8 Select your required settings for Scan Settings...

Page 85: ...from the Machine 1 Press the Machine Status button 2 Press the up down arrows to select Fax Setup press OK 3 If prompted enter the Administrator Password 1111 4 Press the up down arrows to select Enable Disable 5 Press the up down arrows to select Enable 6 Press OK Test the Fax 1 At the machine press the Fax button on the control panel 2 Enter the number of a nearby fax machine using the alphanume...

Page 86: ...y picking up the handset Fax answers an incoming fax call and immediately goes into the fax reception mode Ans Fax select when an answering machine is attached to the machine b From the Ring to Answer drop down menu select the number of times the machine should ring before answering c Select the Stamp Receive Name check box to enable the machine to print a page number and the date and time of rece...

Page 87: ... along the long edges of the page Short Edge prints on both sides along the short edges of the page 11 Select Apply to save the changes 12 Select OK when the acknowledgement message displays Adjusting Fax Document Settings at the Machine Before starting a fax change the settings for the fax options according to your original document to get the best quality See the Fax chapter of the User Guide fo...

Page 88: ...tion and Address Books Enter a recipient using the com key Smart Key The Smart Key can be programmed to enter full e mail address e g name company com or the Smart Key can be programmed to append a domain address e g company com The end user can then enter part of an e mail address and press the com key to append the domain address to his entry Information Checklist Before starting ensure that the...

Page 89: ...timeout in the SMTP Server Connection Timeout field The range is 30 120 seconds and the default is 30 seconds i Enter the required details for the Default From Address j From the Maximum Message Size drop down menu select a value between 1MB 10MB Larger scans will be sent as multiple e mail messages divided at page breaks k Select the SMTP Configuration Test button to test your settings 7 Select A...

Page 90: ...the Default Subject field c Deselect the Use default message on Scan To E mail check box to change default mail text d For the Smart Key Address 1 Smart Key Address 6 fields enter details of default fixed details for each numerical key The default settings for commonly used addresses are already configured for com org net gov and tv e Select the check boxes to enable Edit From Address and Replace ...

Page 91: ...re that the following items are available and or the tasks have been performed Ensure your network supports LDAP services Obtain the IP Address or Host Name of your LDAP Server The machine may also need a login name and password if the LDAP server is not configured to allow Anonymous connection Use an LDAP client to validate your settings before inputting them into the CentreWare Internet Services...

Page 92: ...lts enter amount between 0 5 300 This is the maximum number of addresses that will appear which match the search criteria selected by the user Set the search results to one less than the server will allow For example if the LDAP server limit is 75 set the search results to 74 or less A zero value will attempt to return all searches 13 For Search Timeout enter the required setting for the search ti...

Page 93: ...s 7 Enter a destination e mail address 8 When Another Address displays press the up down arrows to select Yes or No and press OK 9 Highlight the required File Format and press OK 10 Enter an e mail subject and press OK 11 Place a document in the document handler and press the Start button 12 Verify that the recipient receives the scanned document in their e mail inbox Address Book To set up an add...

Page 94: ...E mail Setup Xerox WorkCentre 3215 3225 User Guide 82 ...

Page 95: ...ion about the different types of stock and stock sizes that can be used on your machine available paper trays and the types of stock and sizes supported by each tray This chapter includes Loading Paper Setting Paper Size and Type Media Specifications Loading Documents Media Output Locations ...

Page 96: ...unnecessary paper jams and misfeeds do not remove paper from its packaging until required Loading Tray 1 The paper level indicator on the front of tray 1 shows the amount of paper currently left in the tray When the tray is empty the indicator is completely lowered as shown in the illustration 1 shows full 2 shows empty Using the instructions provided below load paper into the machine Tray 1 holds...

Page 97: ...n printing delays For information about setting the paper type and size on the control panel refer to Setting Paper Size and Type Note The settings made from the printer driver on your computer override the settings on the control panel Using the Manual Feed Slot The manual feed slot is located on the front of your machine It can be closed when not in use making the product more compact Use the ma...

Page 98: ...he print side 3 Adjust the paper guide to the width of the print material Note If the media prints with curl wrinkles a crease or black bold lines open the rear cover and print again 4 When printing from your computer ensure you select the Paper tab button to specify the correct paper size and type For the source you must select Manual Feeder Not confirming the paper details may result in printing...

Page 99: ... the paper guide to the width of the print material Note If the media prints with curl wrinkles a crease or black bold lines open the rear cover and print again 5 When printing from your computer ensure you press the Paper tab to specify the correct paper size and type For the source you must select Manual Feed Slot Not confirming the paper details may result in printing delays Note For informatio...

Page 100: ...nt and press OK 6 Press the up down arrows to select the paper size you want 7 Press OK to save the selection 8 Press Back until you return to Ready mode If you want to use special sized paper select a custom paper size in the printer driver Setting the Paper Type 1 Press Machine Status on the control panel 2 Press the up down arrows to select System Setup and press OK 3 Press the up down arrows t...

Page 101: ...Setting Paper Size and Type Xerox WorkCentre 3215 3225 User Guide 89 7 Press OK to save the selection 8 Press Back until you return to Ready mode ...

Page 102: ...nly use the special media recommended for use in laser printers To prevent special media such as transparencies and label sheets from sticking together remove them from the rear cover as they are printed Place transparencies on a flat surface after removing them from the machine Do not leave the special media in the manual feed slot for long periods of time Dust and dirt may accumulate on them res...

Page 103: ...eights Tray 1 Bypass Tray Duplex Unit Plain 19 to 24 lb 70 to 90 g m O O O Thick 24 to 28 lb 91 to 105 g m O O O Thicker 43 to 58 lb 164 to 220 g m X O X Thin 16 to 18 lb 60 to 70 g m O O O Cotton 20 to 24 lb 75 to 90 g m X O X Colored 20 to 24 lb 75 to 90 g m X O X Preprinted 20 to 24 lb 75 to 90 g m X O X Recycled 19 to 24 lb 70 to 90 g m O O O Transparency A4 Letter only 37 to 39 lb 138 to 146 ...

Page 104: ...velopes 4 33 x 8 66 inches 110 x 220 mm C5 Envelopes 6 38 x 9 02 inches 162 0 x 229 mm C6 Envelopes 4 49 x 6 38 inches 114 x 162 mm No 10 Envelopes 4 12 x 9 5 inches 105 x 241 mm Types Supported Weights Tray 1 Bypass Tray Duplex Unit Plain 19 to 24 lb 70 to 90 g m O O X Thick 24 to 28 lb 91 to 105 g m O O X Thicker 43 to 58 lb 164 to 220 g m X O X Thin 16 to 18 lb 60 to 70 g m O O X Cotton 20 to 2...

Page 105: ...ace up in the input tray of the automatic document feeder with the top of the document to the left of the tray 2 Move the document guide to just touch both sides of the document Platen Glass The platen glass can be used for oversized torn or damaged originals and for books and magazines 1 Open the automatic document feeder and place single documents face down on the platen glass aligned with the r...

Page 106: ...rl creases or black bold lines the rear cover should be used for the output Open the rear cover and keep it open while printing one sheet at a time Note The rear cover output can only be used for simplex jobs Duplex printing with the rear door open will cause paper jams Using the Output Tray The output tray collects printed paper face down in the order in which the sheets were printed The output t...

Page 107: ...rovides a straight paper path and might improve the output quality when printing on special media Whenever the rear cover is open the output is delivered there Note The rear cover output can only be used for simplex jobs Duplex printing with the rear cover open causes paper jams CAUTION The fuser area inside the rear cover of your machine becomes very hot when in use Take care when you access this...

Page 108: ...Media Output Locations Xerox WorkCentre 3215 3225 User Guide 96 ...

Page 109: ...puter by installing the appropriate printer driver To access the many printer drivers which can be used with your machine refer to the driver CD or download the latest versions from the Xerox Web site at www xerox com This chapter includes Printing using Windows Xerox Easy Printer Manager EPM Printing using Macintosh Printing using Linux Printing using Unix ...

Page 110: ...and a mark means you cannot select that option due to the machine setting or environment 1 Select Print in your application 2 From the Printer Name drop down menu select your machine 3 Select Properties or Preferences to make your print selections on the individual tabs For more information refer to the following Favorites Tab Basic Tab Paper Tab Graphics Tab Advanced Tab Earth Smart Tab Xerox Tab...

Page 111: ... Paper tab in the right panel is visible on each main tab except for the Favorites and Xerox tabs It displays a graphical summary of your selections Device Tab The Device tab in the right panel is visible on each main tab except for the Favorites and Xerox tabs It displays a summary of the device settings Printer Status Note The Printer Status window and its contents shown in this user guide may d...

Page 112: ...select a different layout for your output You can select the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify Single Page Per Side Use this option if the layout does not require changing Multiple Pages Per Side Use this option to print multiple pages on each page You can print up to 16 ...

Page 113: ...paper size and select OK The setting appears in the list so that you can select it Output Size This allows you to set the size of paper required for printing Percentage Use this option to change the contents of a page to appear larger or smaller on the printed page Enter the scaling rate in the Percentage input box Source Use this option to select the paper tray required Use Manual Feeder when pri...

Page 114: ... solid black regardless of the color it appears on the screen Advanced Use this option to set font options True Type fonts can be downloaded as Outline or Bitmap Images or printed as Graphics Select the Use Printer Fonts option if the fonts do not require downloading and the printer fonts should be used Graphic Controller Advanced Use this option to adjust the brightness and contrast levels Toner ...

Page 115: ...ect Edit from the Watermark drop down list The Edit Watermark window appears 2 Select the watermark you want to edit from the Current Watermarks list and change the watermark message options 3 Select Update to save the changes 4 When you have finished editing select OK Deleting a Watermark 1 Select Edit from the Watermark drop down list The Edit Watermark window appears 2 Select the watermark you ...

Page 116: ...ect Confirm Page Overlay When Printing If this box is checked a message window appears each time you submit a document for printing asking you to confirm your wish to print an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document 3 Select OK Deleting a Page Overlay 1 Select Edit from the Overlay drop down list The E...

Page 117: ... Tab shows a visual representation of the estimated energy and paper savings based on the selections made Default Earth Smart PC Driver Print Settings Default Earth Smart Copy Settings Selecting the EarthSmart On forced Option in CWIS The On forced option available via CWIS allows an administrator to prevent user changes to the Earth Smart settings 1 At your workstation open the web browser and en...

Page 118: ...elect Login 5 Select Earth Smart OFF or ON at the top of the screen to access Earth Smart 6 In the Earth Smart Mode dialog select On forced 7 Enter the Password 8 Select Apply 9 Select OK Xerox Tab This tab provides version and copyright information as well as links to drivers and downloads supplies ordering and the Xerox Web site ...

Page 119: ...tion that combines Xerox machine settings into one location Xerox Easy Printer Manager conveniently combines device settings as well as printing scanning environments settings actions Scan to PC and Fax to PC All of these features provide a gateway to conveniently use Xerox devices Xerox Easy Printer Manager installs automatically during driver installation ...

Page 120: ...menu and select Print 5 Choose the number of copies you want and indicate which pages you want to print 6 Select Print Changing Printer Settings You can use advanced printing features provided by your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the comp...

Page 121: ...tion allows you to print a cover page before or after the document Supply Levels This option shows the current toner level Graphics This option allows you to select the printing resolution The higher the setting the sharper the clarity of printed characters and graphics The higher setting also may increase the time it takes to print a document Printing Multiple Pages on One Sheet You can print mor...

Page 122: ...is a software feature that allows for driverless printing from Apple iOS based mobile devicesand Macintosh OS based devices AirPrint enabled printers let you print directly from a Macintosh or from an iPhone iPad or iPod touch For more information refer to the topic AirPrint in Installation and Setup in this user guide Using Google Cloud Print Google Cloud Print is a service that allows you to pri...

Page 123: ...you to set the print resolution paper source and destination 5 Select Apply to apply the changes and close the Properties window 6 Select OK in the LPR GUI window to start printing The Printing window appears allowing you to monitor the status of your print job Printing Files You can print many different file types on your machine using the standard CUPS utility directly from the command line inte...

Page 124: ...e versa while in use you must re configure the machine port in this tab Driver This option allows you to view or select another machine driver Selecting Options you to set the default device options Jobs This option shows the list of Print jobs Select Cancel job to cancel the selected job and select the Show completed jobs check box to see previous jobs on the job list Classes This option shows th...

Page 125: ...C for Cancel General Tab Paper Size Set the paper size as A4 Letter or other paper sizes according to your requirements Paper Type Choose the type of the paper Options available in the list box are Printer Default Plain and Thick Paper Source Select from which tray the paper is used By default it is Auto Selection Orientation Select the direction in which information is printed on a page Duplex Pr...

Page 126: ...ser Guide 114 Unit Change the units to points inches or centimeters Printer Specific Settings Tab Select various options in the JCL and General frames to customize various settings These options are specific to the printer and depend on the PPD file ...

Page 127: ...Xerox WorkCentre 3215 3225 User Guide 115 5 Copy This chapter includes Copy Procedure Copy Options Using the Layout Options Media Output Locations ...

Page 128: ...ion contact your System Administrator Load Documents Documents can be loaded either into the automatic document feeder or onto the platen glass Note Some options may be unavailable depending on your machine configuration Automatic Document Feeder The automatic document feeder can hold a maximum of 40 originals of 20 lb 80 g m thickness 1 Load documents to be scanned face up in the input tray of th...

Page 129: ...on press Back to return to the Ready screen Note Some options may be unavailable depending on your machine configuration 1 Press Copy on the control panel The paper tray is the default paper supply Open the manual feed slot to feed individual types of stock for example letterhead or labels for one off jobs For more information refer to Paper and Media 2 Press Menu on the control panel 3 Press the ...

Page 130: ...e To cancel an incorrect entry press Clear All and enter the correct quantity Start the Job 1 Press Start Each document is scanned only once 2 If using the document glass to scan 1 2 sided originals the machine displays a message when ready to scan side 2 Continue scanning until all sides have been scanned The images are scanned and the copy job is printed Stop the Copy Job To cancel an active cop...

Page 131: ...25 and 400 100 Produces an image on the copies the same size as the image on the original Presets The 9 most commonly used reduce enlarge percentages have been provided as preset options These preset options can be customized by your System or Machine Administrator to meet individual needs Auto Fit Reduces or enlarges the image on the copies based on the size of the original and the size of the se...

Page 132: ...ultiple documents onto one sheet of paper copy from book originals create booklet output and produce documents which can be pasted together to make a poster Normal Select this option to match the layout of the originals 2 Up This feature is used to copy two documents in a reduced size onto one sheet of paper 4 Up This feature is used to copy four documents in a reduced size onto one sheet of paper...

Page 133: ...rate originals onto one sheet of paper 4 Up Copies four separate originals onto one sheet of paper Note For landscape originals place the top of the document at the back of the feeder For portrait originals place the top of the document to the left 5 Select OK to save your selections and press Back to return to the top level menu 6 Load originals and press Start ID Copy The machine prints one side...

Page 134: ...tration arrow and close the automatic document feeder 7 Press Start Place Front Side Press OK appears on the display Press OK on the control panel Your machine begins scanning the front side and shows Place Rear Side Press Start 8 Turn the original over and place the rear side of the original face down on the platen glass and close the automatic document feeder 9 Press Start on the control panel t...

Page 135: ...ace up one sheet at a time The machine sends output to the output tray by default If special media such as envelopes print out with wrinkles curl creases or black bold lines the rear cover should be used for the output Open the rear cover and keep it open while printing one sheet at a time Note The rear cover output can only be used for simplex jobs Duplex printing with the rear door open will cau...

Page 136: ... the rear cover To reduce paper jams do not open or close the rear cover while the printer is printing Using the Rear Cover When using the rear cover paper comes out of the machine face up Printing from the bypass tray to the rear cover provides a straight paper path and might improve the output quality when printing on envelopes or special media Whenever the rear cover is open the output is deliv...

Page 137: ...Xerox WorkCentre 3215 3225 User Guide 125 6 Scan This chapter includes Scanning Overview Windows Scanning Macintosh Scanning Linux Scanning Scan Using TWAIN Scan using WIA Driver ...

Page 138: ...r must be installed on your PC prior to use For Macintosh scanning the Printer Driver with Image Capture or Xerox Scan Assistant must be installed Network PC Use this option to scan data to a networked PC For Windows the Printer Driver with Easy Printer Manager must be installed on your PC prior to use For Macintosh scanning the Printer Driver with Image Capture or Xerox Scan Assistant must be ins...

Page 139: ...ndle the communication between computer software and the scanning device This feature can be used via a local connection or a network connection in various operating systems Refer to Scan Using TWAIN WIA Windows Image Acquisition To use this feature your computer must be connected to the machine via a USB cable and running Windows Vista or Windows 7 Refer to Scan Using WIA Driver ...

Page 140: ... and destination selected Enable Scan to PC 1 At your computer open the Xerox Easy Printer Manager application Open the Start menu select Programs or All Programs select Xerox Printers select Xerox Easy Printer Manager 2 At the top of the Easy Printer Manager window select the Switch to Advanced Mode button 3 Select the Scan to PC Settings button at top of window The Scan to PC Settings screen app...

Page 141: ... you select the Scan button on the left side of the control panel two options appear in the user interface Scan to PC and Scan to WSD When you select Scan to PC you must choose the type of connection Local or Network PC Note If a computer is not connected to the machine via the USB port the Scan to Local PC option will not appear in the user interface Once you connect a computer to the machine via...

Page 142: ...firming where you want your scan file stored on your computer press the up down arrows to select the correct location event profile and press OK Select the Features Once you have selected the mode of connection you can select the features needed for your scan job Note Some of the following options may be unavailable depending on your machine configuration and the scan method selected 5 The followi...

Page 143: ...machine begins scanning the original and then asks if you want to scan another page 3 To scan another page press the up down arrows to select Yes and press OK Load an original and press Start Otherwise select No and press OK The images are scanned and sent to the destination selected in the job Stop the Job To cancel an active Scan job 1 Press the Stop button on the control panel The machine will ...

Page 144: ...o choose scan settings and perform a scan job Scan Assistant is a Xerox utility that is automatically installed with the your Xerox Printer Driver It provides an interface to select a scanner and to adjust Scan settings and start the scanning process directly from your computer Note Some options may be unavailable depending on your machine configuration and the Scan features and destination select...

Page 145: ...iginal Size option Refer to Scan Options for further information Enable Scan to PC 1 At your Macintosh computer open the Applications folder and click Image Capture Note The following steps might vary depending on your Mac OS version These steps are for Mac OS 10 8 but may work in other versions including 10 6 and later 2 Find your device in the list in left column and click on it 3 Select the fea...

Page 146: ...nd Text Black and White Color Resolution 75 dpi 600 dpi Size A4 Letter Legal Orientation Portrait Landscape Reversed Portrait Reversed Landscape Scan To Desktop Documents folder Other folder names on device Name Create a name for the scanned file Format JPEG TIFF PNG JPEG 2000 GIF BMP PDF Image Correction None Manual Brightness Tint Temperature Saturation Restore Defaults ...

Page 147: ...rs in the user interface Press OK 3 Press the up down arrows to select Local PC 4 Press OK If you see the Not Available message check the port connection and or scan setup 5 Press the up down arrows to select the scan destination you want and press OK Scan to Network PC At the machine 1 Press Scan on the control panel 2 Press the up down arrows to select Scan to PC 3 Press OK If you see the Not Av...

Page 148: ...OK The images are scanned and sent to the destination selected in the job Note If scanning does not operate in Image Capture update Mac OS to the latest version Image Capture operates correctly in Mac OS X 10 4 7 or higher Stop the Job To cancel an active Scan job 1 Press the Stop button on the control panel The machine will stop scanning and delete the file and the job and move on to the next job...

Page 149: ...Load originals face up into the automatic document feeder or place a single original face down on the platen glass 6 From the Scanner Properties window click Preview The document is scanned and the image preview appears in the Preview Pane 7 Drag the pointer to set the image area to be scanned in the Preview Pane 8 Change the scan options in the Image Quality and Scan Area sections Image Quality T...

Page 150: ...rop down list 2 Click Delete The setting is deleted from the list Using the Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image Use the following tools to edit the image Tools Name Function Save Saves the image Undo Cancels your last action Redo Restores the action you canceled Scroll Allows you to scroll through the image Crop Crops the...

Page 151: ...n screen help Rotate Allows you to rotate the image you can select the number of degrees from the drop down list Flip Allows you to flip the image vertically or horizontally Effect Allows you to adjust the brightness or contrast of the image or to invert the image Properties Shows the properties of the image Tools Name Function ...

Page 152: ...h TWAIN compliant software 1 Make sure that the machine is connected to your computer and powered on 2 Install the TWAIN driver Follow the install instructions provided with your driver 3 Load originals face up into the automatic document feeder or place a single original face down on the platen glass 4 Open an application such as Adobe Photoshop 5 Open the TWAIN window and set the scan options 6 ...

Page 153: ...r place a single original face down on the platen glass 4 Scan the originals using the following instructions Windows Vista a From the Start menu select Control Panel Scanners and Cameras b Double click Scan a document or picture The Windows Fax and Scan application appears You can select View scanners and cameras to view the scanners c If there is no Scan a document or picture instruction visible...

Page 154: ...Scan Using WIA Driver Xerox WorkCentre 3215 3225 User Guide 142 ...

Page 155: ...Xerox WorkCentre 3215 3225 User Guide 143 7 Fax This chapter includes Overview Fax Send Procedure Fax Send Options Fax Receive Options Fax Forward Sent Received Feature Fax from PC ...

Page 156: ...he IP Address of the machine in the Address Bar Press Enter If you don t know the IP address go to your Easy Printer Manager in your Start menu and select the printer for which you are changing features When the printer page opens click on Machine Settings tab You will be redirected to CentreWare Internet Services Follow the steps below to complete this process 2 At the CentreWare page for your ma...

Page 157: ...ned face up in the input tray of the automatic document feeder with the top of the document to the left of the tray 2 Adjust the document guides if necessary so that they just touch both sides of the document Platen Glass The platen glass can be used for oversized torn or damaged originals and for books and magazines 1 Open the automatic document feeder and place single documents face down on the ...

Page 158: ...eature has been saved for that job 7 Press the Back button to return to the Features menu and continue selecting features for the job 8 When you have selected all the features for your job press OK The following Fax Features are available through the Menu button Lighten Darken This provides manual control to adjust the lightness or darkness of the scanned images Resolution A higher resolution prod...

Page 159: ... when the machine prompt Fax 1 ____ displays b Manual Dial Press the On Hook button to hear a dial tone before entering the fax number c Redial Press the Redial button on the right side of the control panel to automatically dial the last fax number or numbers used Scroll through the list to select the number d Speed Dial For a one digit 0 9 speed dial number press and hold the corresponding digit ...

Page 160: ...rt Fax Confirmation When the last page of your original has been sent successfully the machine beeps and returns to Ready mode To print a confirmation report for the last fax sent follow these steps Press the Machine Status button Scroll to Info Pages and press OK Scroll to Fax Confirm and press OK Scroll to Print Press OK to print a Confirmation page that includes a reduced image of the first pag...

Page 161: ...llow these steps 1 Press the Fax button on the control panel 2 Press the Menu button Scroll to Fax Feature Press OK 3 Scroll to Cancel Job Press OK 4 Scroll to the job you wish to cancel Press OK 5 Answer are you sure with Yes by pressing OK 6 The message display states that the job has been cancelled ...

Page 162: ...hten 5 works well with dark print Normal Works well with standard typed or printed originals Darken 1 to 5 Darkens the original in increments to the darkest setting of Darken 5 works well with light print Resolution Access at machine at computer Resolution affects the appearance of the fax at the receiving fax terminal A higher resolution produces a better quality image A lower resolution reduces ...

Page 163: ... Use this option to forward every fax received or sent to an additional fax number not in the job list PC Use this option to forward all received or sent faxes to a networked PC Once you enable this feature it occurs for every fax job until you disable the feature Refer to Fax Forward for instructions Secure Receive Access at machine at computer Use to prevent your received faxes from being access...

Page 164: ...umber Enter the recipient fax number and press OK 6 After the second recipient fax is entered the machine displays Another fax number Select the answer that fits your job Yes or No and press OK To enter more fax numbers press OK when Yes is highlighted and repeat the steps You can add up to 10 addresses When you have finished entering fax numbers scroll to select No at the Another No prompt and pr...

Page 165: ...rlier than the current time the fax will be sent at that time on the following day 7 Load originals and press Start The machine will begin storing the scanned original data into memory Note if you load your original at start of programming the job the job will begin automatically after you enter the time and press OK If using the document glass to scan more than one original select Yes to add anot...

Page 166: ... panel 3 Press the up down arrows to scroll to Priority Send and press OK 4 Enter the number of the receiving fax machine and press OK You can enter a speed dial number or a group dial number or use the Address Book to find a number by pressing the Address Book button For details see Address Book 5 Enter the job name you want and press OK If you do not want to assign a name skip this step For deta...

Page 167: ...nter prefix dial details in the Prefix Dial field ECM Mode Check the ECM Mode checkbox to enable Error Correction Mode Fax Confirmation Prints a confirmation page after each fax sent received From the Fax Confirmation drop down menu select one of the send report options Off On prints a report when a fax has been sent On Error prints a report when an error occurs Feature Description ...

Page 168: ...p menu on your machine see procedure below With DRPD you program your fax machine to recognize particular rings as fax machines sending faxes See Distinctive Ring Mode for instructions on how to set up and use this fax receive option Changing the Receive Mode The Receive mode was set up at installation of your machine To change the mode 1 Press the Info button on the control panel Scroll to Fax Se...

Page 169: ...age from the answering machine will interrupt your phone conversation Distinctive Ring Mode Distinctive Ring is a telephone company service which enables a user to use a single telephone line to answer several different telephone numbers The particular number someone uses to call you is identified by different ringing patterns which consist of various combinations of long and short ringing sounds ...

Page 170: ...ess OK You can activate secure receive mode without setting a pincode but this will not protect your faxes 6 Re enter the pincode to confirm it and press OK When a fax is received in secure receive mode your machine stores it in memory and shows Secure Receive to let you know that a fax has been received in that mode Printing Secure Faxes 1 Press Fax on the control panel 2 Press Menu on the contro...

Page 171: ...ore your machine answers Stamp Receive Name Check the Stamp Receive Name checkbox to enable the machine to print a page number and the date and time of receipt on the bottom of each page of a received fax Receive Start Code Initiates fax reception from an extension phone plugged into the socket on the back of the machine Select the required start code from the menu the default is 9 Auto Reduction ...

Page 172: ...ination set until the option is deactivated To deactivate Fax Forward see the steps below To Enable Fax Forward Send from machine 1 Press Fax on the control panel 2 Press Menu on the control panel 3 Press the up down arrows to scroll to Send Forward and press OK 4 Select the option required Fax a Scroll to Forward to Fax and press OK b Scroll to On and press OK c Enter the fax number to which faxe...

Page 173: ...e the device to print the fax locally as well as forward using whatever forwarding method had been enabled To Enable Fax Forward Receive from CentreWare Internet Services 1 At your workstation open the web browser and enter the IP Address of the machine in the Address Bar Press Enter 2 Select Properties 3 If prompted enter the Administrator ID admin and Password 1111 and select Login 4 Click Prope...

Page 174: ...orward and press OK 7 Scroll to Off and press OK To Disable Fax Forward from CentreWare Internet Services 1 At your workstation open the web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select Properties 4 If prompted enter the Administrator ID admin and Password 1111 and select Login 5 On the CentreWare Internet Services page click Properties 6 In the Machine...

Page 175: ...Address Book you wish to use from your PC click OK and Print window reappears Click OK The Fax Options page appears Check that the correct printer is identified at top If not select Change at right and select the printer you want Select a Recipient from the pull down menu or type in a recipient address or click the Address Book button to search for an address You can specify up to 15 recipients Ch...

Page 176: ...Fax from PC Xerox WorkCentre 3215 3225 User Guide 164 ...

Page 177: ...mail feature creates a digital file from your hard copy original and sends it to the e mail address you have designated You can scan the originals and send the scanned images to several destinations from the machine by e mail This chapter includes E mail Procedure E mail Options ...

Page 178: ... more information contact the System Administrator Loading Documents Documents can be loaded either into the automatic document feeder or onto the platen glass Automatic Document Feeder The automatic document feeder can hold a maximum of 40 originals of 20 lb 80 g m thickness 1 Load documents to be scanned face up in the input tray of the automatic document feeder with the top of the document to t...

Page 179: ... until the text required is displayed and press OK The text is added to the address The Smart Key text can be customized using CentreWare Internet Services refer to Address Book for instructions E mail addresses can also be added using the Address Book See Address Book for instructions Press the down arrow and enter additional e mail addresses if required and press OK 7 If File Format appears sele...

Page 180: ...ss the Start button The images are scanned and sent to the e mail address or addresses entered Stop the E mail Job Follow the steps below to cancel an active e mail job 1 Press the Stop button on the control panel Follow the steps below to cancel a queued e mail job 1 Press the Job Status button on the control panel to display the active jobs 2 Scroll to select the job required and press OK 3 Sele...

Page 181: ...tion Affects the appearance of the scanned image A higher resolution produces a better quality image A lower resolution reduces communication time when sending the file over the network 600 dpi higher quality for text and line art and recommended for photos and graphics 300 dpi Recommended for high quality text documents that are to pass through OCR applications Also recommended for high quality l...

Page 182: ...ype of file format PDF Portable Document Format Allows recipients with the right software to view print or edit the electronic file no matter what their computer platform JPEG Joint Photographic Experts Group Produces a compressed graphic file that can be opened by a variety of graphic software packages across a variety of computer platforms A separate file is produced for each image scanned Light...

Page 183: ...Xerox WorkCentre 3215 3225 User Guide 171 9 Address Book This chapter includes Address Book Overview Using Address Book From the Control Panel Using Address Book In CWIS ...

Page 184: ... to set up and enable the Address Book for your machine Use the Address Book when you are sending a fax from the Xerox WorkCentre 3215 3225 to another fax machine a PC or an e mail address You can access and perform address functions in Address Book from either the machine s control panel or from your computer using CentreWare Internet Services CWIS Key Address Book functions include The Address B...

Page 185: ..._________ prompt appears Press OK The Enter To Address ______ field appears For Fax the To ________ prompt appears in the user interface 3 Press the Address Book button on the control panel 4 Press the up down arrows to select either Local or LDAP Global Press OK 5 Enter a few letters of the name you are searching for The machine will return matching names 6 Press the up down arrows until the name...

Page 186: ...utton on the number keypad For a two or three digit speed dial number press the first digit button s and then hold down the last digit button Group Dial Numbers If you frequently send your documents to several destinations you can group these destinations and set them under a group dial number You can then use a group dial number to send a document to all of the destinations within the group You c...

Page 187: ...s If you enter a speed dial number stored in the group Delete appears Press OK to add or delete the number 8 Press OK when Yes appears to add or delete more numbers and repeat the steps When you have finished press the left right arrows to select No at the Another Number and press OK 9 Press Stop to return to Ready mode Using Group Dial Numbers To use a group dial entry you need to search for and ...

Page 188: ...es in Address Book Select Search ID to search for an entry by entering the first few letters of the name 6 Scroll until the name you want displays and press OK Or enter the first letters Scroll until the name you want displays and press OK 7 Press OK when Yes appears to confirm the deletion 8 Press Stop to return to Ready mode Smart Key Addresses The Smart Key addresses enable you to quickly acces...

Page 189: ... Select the address from the list on screen You can scroll through the Address Book or search by user name in the search window at the top of the list To Add an Address 1 Select the type of address you want to add in the left column Individual Fax Group or E mail Group 2 When the list displays on screen click Add 3 Enter the information in the form to add a new person to the Address Book or click ...

Page 190: ...Using Address Book in CWIS Xerox WorkCentre 3215 3225 User Guide 178 ...

Page 191: ...pter describes how to configure the Security features for the machine The following topics are mentioned in this chapter Security at Xerox Security Settings Machine Digital Certificate Management SNMP SNMPv3 IP Sec IP Filtering 802 1X Authentication Authentication ...

Page 192: ...quired enter Administrator details for Name Phone Number Location E mail Address 8 The WebUI Access Control check box controls access to the Internet Services screen 9 To change the Administrator Password select the Change Password check box and enter the required Login ID and password The defaults are admin and 1111 respectively 10 Select the Advanced button for Advanced Access Control 11 Select ...

Page 193: ...nting Protocol enter the required port number The default is 9100 8 Click Apply to save the changes 9 Select OK Restart Device The Restart Device screen allows you to reboot the machine remotely from your desktop Note When the machine is restarted the Network Controller will take some time to restart The network connectivity will be unavailable during this time 1 At your workstation open the Web b...

Page 194: ... a Self Signed Certificate Create a request to have a Certificate Authority sign a certificate that can be uploaded to the machine A self signed certificate means that the machine signs its own certificate as trusted and creates the public key for the certificate to be used in SSL encryption A certificate from a Certificate Authority or a server functioning as a Certificate Authority for example W...

Page 195: ... in which the machine is located The country code must be entered as a two character ISO 3166 country code c If required enter details in the following fields State Province Name Locality Name Organization Name Organization Unit Information entered for these options should describe the machine as per the X500 directory scheme but can be any value which is meaningful to the customer to identify the...

Page 196: ...nd Domain Name d Enter the E mail Address of the Administrator who is responsible for the secure management of the machine 4 Click Next 5 In the Certificate Signing Request CSR area click Download 6 Send the downloaded file to your Certificate Authority for digital signing 7 When you receive the signed certificate back from the Certificate Authority follow the steps below to Install a CA Signed De...

Page 197: ...ine has a machine Server Certificate you can enable Secure Connection 1 At your workstation open the web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select the Properties icon 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login Click Properties 5 In the Security link on the left hand side select the Network Security link 6...

Page 198: ...sword 1111 and select Login Click Properties 5 In the Security link on the left hand side select the Network Security link 6 Select the Digital Certificate link The Certificate Management page displays with a list of the certificates installed on this machine 7 Select the box next to the Friendly Name of the certificate that you want to edit or delete Select the Edit button to edit the certificate...

Page 199: ...for the SNMP Community Select the required Access Permission 7 Select Apply to save the changes 8 Select OK when the acknowledgement message displays SNMP Traps You can specify IPv4 Trap Destination Addresses 1 From the SNMP page in the SNMP Traps area select Add 2 In the Trap Destination Address area enter details in the IPv4 Address and Port Number fields 3 In the Traps area enter the name in th...

Page 200: ...he name or address you want to delete 2 Select Delete 3 Select Yes Note Changes made to the GET or SET community names for this machine will require corresponding GET or SET community name changes for each application which uses the SNMP protocol to communicate with this machine e g Xerox CentreWare Web any third party network management applications etc ...

Page 201: ...Settings link select the SNMP link 6 Select the SNMPv3 link The SNMPv3 page displays 7 In the Setup area a Select the Enable check box to enable SNMPv3 Protocol b In the Authentication area enter the required User Name c Enter a password in the Authentication Password field d Enter the password again in the Confirm Password field e For Authentication Algorithm select either MD5 or SHA f Enter a pa...

Page 202: ...the identities of the communicating parties with digital signatures individualized checksums verifying data integrity precluding password guessing by network sniffers Enable IP Sec This procedure requires that you have a Shared Secret available IP Sec cannot be enabled until Secure Connection is enabled on the machine For instructions refer to Enable Secure Connection 1 At your workstation open th...

Page 203: ...ties icon 4 If prompted enter the Administrator User ID admin and Password 1111 and click Login 5 Click the Security link 6 Click the Network Security link For IPv4 Filtering 1 Select IPv4 Filtering 2 Select the IPv4 Filtering Enable check box 3 Enter the IP Address es to permit IP addresses to access the device 4 Enter the IP address or an IP address range by using an asterisk as a wild card char...

Page 204: ...34 215 215 99FF 80 is used to reference prefix address consisted of leftmost 80 bits only 5 The ability to filter on a port or ports is also supported Enter the port information 6 Click Apply to accept changes 7 Select OK when the acknowledgement message displays Enable MAC Filtering 1 Select MAC Filtering in the directory tree The MAC Filtering page displays 2 Select the MAC Filtering Enable box ...

Page 205: ...e network where the machine is connected Ensure that your 802 1X Authentication Server and authentication switch are available on the network Create a User Name and Password on your Authentication Server that will be used to authenticate the machine Enable 802 1X at the Machine 1 Press the Machine Status button on the control panel 2 Press the Up Down arrow buttons to highlight Network and press O...

Page 206: ... and select Login Select Properties 5 In the Security link on the left hand side select the Network Security link 6 Select 802 1X in the directory tree The 802 1x Security page displays a For 802 1x Security select the Enable check box b From the Authentication Methods area select one of the following methods EAP MD5 EAP MSCHAPv2 PEAP TLS 7 If you select EAP MD5 EAP MSCHAPv2 or PEAP the Credential...

Page 207: ...er remotely by an external network server or locally by an internal database stored in the machine The Administrator can select one of these environments to provide authentication No Authentication Local Authentication External Authentication Kerberos Unix Linux Kerberos Windows ADS SMB Windows ADS LDAP Users are required to enter at least a user name and password to access the machine based on th...

Page 208: ... d Re type the password in the Confirm Password field e Enter the user s Fax Number if required f Enter the user s e mail address in the E mail Address field Select the Automatically add your information to Address Book if you require this feature 3 Select Apply to add the new User and return to the User Profile page Edit User Information 1 In the User Profile area select the user and then select ...

Page 209: ...3 Select Properties 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login Click Properties 5 In the Security link on the left hand side select the Authentication link The Authentication Method page displays 6 For Authentication Method select Kerberos Unix Linux 7 Select Apply 8 In the Network Security link select External Authentication 9 Select Kerberos Server 1...

Page 210: ...m b Enter the Server Address and Port Number 13 Select Apply to save the changes 14 Select OK when the acknowledgement message displays 15 Follow the steps in Verify Authentication Is Enabled at the Machine to check that you have set up authentication correctly Configure SMB Windows ADS 1 At your workstation open the Web browser and enter the IP Address of the machine in the Address Bar 2 Press En...

Page 211: ...nable LDAP Authentication 1 At your workstation open the Web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select Properties 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login Select Properties 5 In the Security link on the left hand side select the Authentication link The Authentication Method screen displays 6 Select LDAP...

Page 212: ...Authentication Xerox WorkCentre 3215 3225 User Guide 200 ...

Page 213: ...Xerox WorkCentre 3215 3225 User Guide 201 11 Maintenance This chapter includes Consumables General Care Software Update ...

Page 214: ...s 2 Select the Order Supplies button 3 When another window pops up select Order Supplies When the Xerox web page for ordering supplies appears place your order Access the Xerox web page via CentreWare From your printer s CWIS page click the Support tab then Support Links on the left navigation panel Then click the Order Supplies link on the bottom of the page to go to the Xerox website and order o...

Page 215: ...will save the selection Press the Back button to return to the Maintenance menu options list Use the up down arrows to select Image U Low Alert Press OK 6 At On press OK The machine will save the selection The Machine Status light will now be red when the Drum Cartridge needs to be replaced From your PC Use Easy Printer Manager EPM to view a supplies status page 1 At your PC open Easy Printer Mana...

Page 216: ...l damage and toner spillage When to Order Consumable Supplies To avoid print quality problems resulting from worn parts and to maintain your machine in top working condition replace the toner and drum cartridges as directed A flashing red warning light and an error message appear on the control panel when a toner cartridge or drum cartridge is near its replacement time The Machine Status light fla...

Page 217: ...arts used by Service or at direction of Service Image Manager Use this to control the density of all the images that are printed You can select Color images Black and White or Greyscale and then set the density for each print from 10 to 10 Toner Low On or Off When On is selected the printer will notify users that the toner is low via several methods the status light on the control panel a message ...

Page 218: ... can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Follow these steps to redistribute the toner in your cartridge and temporarily improve print quality 1 Open the front cover 2 Pull the toner cartridge out 3 Slowly shake the cartridge five or six tim...

Page 219: ... the toner cartridge using the following instructions 1 Open the front cover 2 Pull out the toner cartridge 3 Remove the new toner cartridge from the packaging Remove the protective materials from the cartridge as directed in the packaging labels 4 Slowly shake the new cartridge five or six times to distribute the toner evenly inside the cartridge Note If toner gets on your clothing wipe it off wi...

Page 220: ...artridge 1 Open the front cover 2 Pull the toner cartridge out and place it on a clean flat surface 3 Pull the drum cartridge out slowly 4 Remove the new drum cartridge from the packaging Follow directions on the packaging to remove the tape and appropriate packaging pieces from the new cartridge Use the handle on the cartridge to avoid touching sensitive parts that can be easily damaged CAUTIONS ...

Page 221: ...User Guide 209 5 Hold the drum cartridge by the handle and insert it into the machine until it locks into place 6 Re install the toner cartridge 7 Close the machine front cover When the green machine status light is solid the machine is ready ...

Page 222: ...tationary scanner using the constant velocity transport CVT glass Any dirt or marks on this piece of glass may Cause lines streaks smears and other spots on your copies faxes or scanned images Show through the document and appear on your scanned images To clean the glass areas of your machine 1 Use a lint free cloth lightly dampened with a mild general cleaning fluid or another suitable non abrasi...

Page 223: ...cord Wait for the machine to cool down 2 Open the front cover of the machine 3 Pull the toner cartridge out and place it on a clean flat surface Then remove the drum cartridge and place it on a clean flat surface With a dry lint free cloth wipe away any dust and spilled toner from the cartridge area inside the machine CAUTION While cleaning the inside of the machine be careful not to damage any in...

Page 224: ... each locks into place 5 Close the front cover 6 Plug in the power cord and turn on the machine When the green machine status light is solid the machine is ready Moving the Machine When moving the machine do not tilt or turn it upside down as the inside of the machine may become contaminated with toner which can cause damage to the machine or adversely affect print quality When moving the machine ...

Page 225: ...e www xerox com web site or from your Xerox Customer Support Representative The upgrade file will have an extension of hd Download the upgrade file to a local or network drive You will be able to delete the file after the upgrade procedure It is important to obtain the correct upgrade file for your particular model of machine For instructions to determine which model of machine you have refer to I...

Page 226: ... c Select Open 12 Select Next The firmware will now be verified and display information about the upgrade file 13 Select Next to continue The upgrade should take less than 10 minutes unless there are network issues 14 Once the machine has completed the upgrade it will reboot automatically The configuration report will print if enabled Check the configuration report to verify that the software leve...

Page 227: ...Xerox WorkCentre 3215 3225 User Guide 215 12 Troubleshooting This chapter includes Overview Clearing Paper Jams Error Messages Common Problems Further Assistance ...

Page 228: ...in this section to resolve the problem Error Messages Paper Tray Jams Automatic Document Feeder Common Problems Paper Feeding Problems Printing Problems Copying Problems Scanning Problems Fax Problems Operating System Problems 3 Press OK on the control panel If the problem persists repeat the procedure 4 If the problem cannot be resolved power off and on and try the job again 5 If the problem pers...

Page 229: ...k the display message The toner cartridge has reached its estimated end of life Replace the toner cartridge See Replacing the Toner Cartridge A drum cartridge has almost reached its estimated cartridge life It is recommended to replace the drum cartridge see Replacing the Drum Cartridge Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display mes...

Page 230: ...at the recommended side of the print media is facing down in the tray or facing up in the Manual Feed Slot top edge first Do not print duplex output with the rear door open When a paper jam occurs a warning message appears on the display screen CAUTION To avoid tearing the paper pull the jammed paper out slowly and gently Follow the instructions in the following sections to clear the jam Automatic...

Page 231: ...If you do not see paper in this area go to the next step 4 Close the cover 5 Lift the automatic document feeder and gently pull out any jammed original Close the automatic document feeder 6 Reload the originals into the automatic document feeder and press the Start button to resume the job Paper Tray Jams 1 Pull out the paper tray ...

Page 232: ...3215 3225 User Guide 220 2 Remove any jammed paper by gently pulling it straight out 3 Release the two green latches positioned above where the paper tray sits 4 When the baffle drops down remove any paper from that area of the paper path ...

Page 233: ...aded correctly Insert the tray back into the machine until it snaps into place Printing automatically resumes Manual Feed Slot Jams 1 If the paper is not feeding properly pull the paper out of the machine 2 Close the Manual Feed Slot cover 3 Open the machine front cover and then close it 4 Re load the paper in the Manual Feed Slot to resume printing ...

Page 234: ...om the machine 1 Open the front cover Pull the toner cartridge out 2 Remove the jammed paper by gently pulling it straight out 3 Reinstall the toner cartridge Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place 4 Close the front cover Printing automatically resumes ...

Page 235: ...s down and pull out the green latches and attached baffle on either side of opening Remove any paper you see working slowly so that you don t tear any pieces or damage machine parts 3 After removing the paper you see pull the baffle up until the latches click into place 4 Close the rear cover Printing will resume automatically 1 2 ...

Page 236: ...it if necessary See Printing a Network Configuration Report Paper Jam in Manual Feeder Paper has jammed in the Manual Feed Slot area Clear the jam See Manual Feed Slot Jams Paper Jam in Tray 1 Paper has jammed in the paper tray area Clear the jam See Paper Tray Jams Replace Toner Cart The toner cartridge has reached the end of its lifespan The printer stops printing Replace the toner cartridge See...

Page 237: ...om the tray and flex or fan the paper Humid conditions may cause some paper to stick together Different types of paper may be stacked in the tray Load paper of only one type size and weight Paper does not feed into the machine Remove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Re...

Page 238: ...uter and the machine is not connected properly Disconnect the machine cable and reconnect it The connection cable between the computer and the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also try using a different machine cable The port setting is incorrect Check the Windows printer setting to make sure that the print job i...

Page 239: ...arbled or incomplete The machine cable is loose or defective Disconnect the machine cable and reconnect Try a print job that you have already printed successfully If possible attach the cable and the machine to another computer that you know works and try a print job Try a new machine cable The wrong printer driver was selected Check the application s printer selection menu to ensure that your mac...

Page 240: ...printing Load a new batch of paper To avoid the paper absorbing too much moisture do not open packages of paper until required The machine does not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom Paper Size Settings in the Paper tab in the Printing Preferences Problem Possible Cause Solution PostScript file can...

Page 241: ...ll software from the printer s startup group then restart Windows Re install the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred messages appear These messages may appear during printing Wait until the machine finishes printing If the ...

Page 242: ... other consumer will encounter a device busy response You should open the Ports Configuration window and select the port assigned to your machine In the Selected port pane you can see if the port is occupied by some other application If this is the case you should either wait for completion of the current job or press the Release port button Check if your application has a special print option suc...

Page 243: ... Drivers Make sure that a driver with a name corresponding to your machine s name is listed in the window Ensure the port is not busy Since functional components of the machine printer and scanner share the same I O interface port simultaneous access of different consumer applications to the same port is possible To avoid possible conflicts only one of them at a time is allowed to gain control ove...

Page 244: ...t create the font during the cover page printing The English alphabet and numbers are displayed normally on the cover page Condition Suggested Solutions Light or faded print If a vertical white streak or faded area appears on the page the toner supply is low You may be able to temporarily extend the toner cartridge life See Redistributing Toner If this does not improve the toner quality install a ...

Page 245: ...s If black vertical streaks appear on the page isolate the problem to copying printing or scanning and perform the following If copying or scanning check the CVT glass and platen glass and if necessary clean using a lint free cloth If copying or printing the drum cartridge inside the machine has probably been scratched Remove the drum cartridge and install a new one See Replacing the Drum Cartridg...

Page 246: ...area of a printed page adjust the print resolution through your software application or using the printer driver options Misformed characters If characters are improperly formed and producing hollow images the paper stock may be too slick Try different paper See Media Guidelines If characters are improperly formed and producing a wavy effect the scanner unit may need service Contact a service repr...

Page 247: ...e and install a new one The machine may require repair Contact a service representative Loose toner Clean the inside of the machine Check the paper type and quality See Media Guidelines Remove the toner cartridge and install a new one See Replacing the Toner Cartridge The machine may require repair Contact a service representative Character Voids Character voids are white areas within parts of cha...

Page 248: ...the copies See Copying Smears lines marks or spots appear on copies If the defects are on the original use Darkness in Copy feature to lighten the background of your copies See Copying If there are no defects on the original clean the scanner unit See Cleaning the Machine If the defect occurs when using the automatic document feeder clean the CVT glass using a lint free cloth Copy image is skewed ...

Page 249: ...e enough available memory to hold the document you want to scan Check that the scanner is configured correctly Check that the machine cable is connected properly Make sure that the machine cable is not defective Switch the cable with a known good cable If necessary replace the cable The unit scans very slowly If the machine is printing received data wait to scan your document after the received da...

Page 250: ...the Toner Cartridge Some of the words on an incoming fax are stretched The fax machine sending the fax had a temporary document jam There are lines on the originals you sent Check your scanner unit for contamination or debris and clean it See Cleaning the Machine The machine dials a number but the connection with the other fax machine fails The other fax machine may be turned off out of paper or c...

Page 251: ... Printing a Machine Report At the machine you can print several types of reports on the machine s information and activity 1 Press Machine Status on the control panel 2 Press the up down arrows to scroll to Information Pages and press OK 3 Scroll to select the report you want to print Options are Configuration Demo Page Network Configuration Supplies Info Usage Counter Fax Received Fax Sent Schedu...

Page 252: ...Further Assistance Xerox WorkCentre 3215 3225 User Guide 240 ...

Page 253: ...Centre 3215 3225 User Guide 241 13 Specifications This chapter includes Machine Specifications Feature Specifications Network Environment System Requirements Electrical Specifications Environmental Specifications ...

Page 254: ...plex Unit Automatic Document Feeder Paper Tray and Manual Feed Slot Machine Size width x depth x height 15 8 x 14 2 x 14 4 inches 401 x 362 x 367 mm Machine Weight Net with consumables 24 5 lbs 11 1 kg 24 9 lbs 11 3 kg Access From the front Speed Simplex Up to 27 ppm on Letter Up to 26 ppm on A4 Up to 29 ppm on Letter Up to 28 ppm on A4 Speed Duplex Manual Automatic Up to 13 ppm on Letter Up to 12...

Page 255: ...O B5 176 x 250 mm JIS B5 182 x 257 mm Executive 7 25 x 10 5 inches 184 2 x 266 7 mm Feature WorkCentre 3215NI 3225DN DNI Capacity 1 sheet Media Types Bond paper Transparency Envelope Labels Card Stock Thick Thin Cotton Color Pre printed Recycled Archive Media Weights 16 58 lb 60 to 220 g m Media Size Range Length min 5 0 inches max 14 inches 127 356 mm Width min 3 0 inches max 8 5 inches 76 216 mm...

Page 256: ...DNI Capacity 40 sheets of 20 lb 80 g m bond paper Paper Weights 16 28 lb 60 to 105 g m Paper Sizes Width 5 8 8 5 inches 148 216 mm Length 5 8 14 0 inches 148 356 mm Automatic Document Feeder Speed A4 mono 17 ipm 17 ipm Feature WorkCentre 3215NI WorkCentre 3225DN DNI Top Output Tray Capacity 120 sheets of 20 lb 80 g m bond paper Delivered face down ...

Page 257: ...d Cartridge Average Yield 3000 standard prints Yield from Starter Cartridge supplied with machine 1500 standard prints Standard Printer Memory 256 MB Compatibility Windows PC MAC Linux Unix PDL PCL SPL PCL5e PCL6 Postscript 3 Feature WorkCentre 3215NI WorkCentre 3225DN DNI Fax Transmission Speed 33 6 Kbps Telephone Line Type Standard public analogue switched telephone line or equivalent PSTN PABX ...

Page 258: ...on 600 x 600 dpi Multi Copy 1 99 Copy Speeds Single original multiple copies 28 cpm Multiple originals multiple copies 17 ipm Feature WorkCentre 3215NI 3225DN DNI Maximum Document Width 8 5 inches 216 mm Effective Scan Width 8 2 inches 208 mm Maximum Resolution Up to 1200 x 1200 dpi optical Enhanced up to 4800 x 4800 dpi interpolated Scan to PC via USB or network connection Yes Scan Speeds 6 17 ip...

Page 259: ...10 100 1000 Base TX Ethernet 10 100 1000 Base TX 802 11b g nWireless LAN Print from USB No No No Apple Airprint Yes Yes Yes Google Cloud Print Yes Yes Yes Network operating system Windows 7 8 XP Server 2003 Server 2008 Vista Server 2008 R2 Various Linux OS Mac OS X 10 5 10 9 Unix Network protocols TCP IPv4 TPC IPv6 DHCP BOOTP DNS WINS DDNS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD ...

Page 260: ...B Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 64 bit Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windows XP Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 256 MB 1 5 GB Notes Internet Explorer 6 0 or higher is the minimum requirement for all Windows operating systems Users who have adm...

Page 261: ...12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 Debian 5 0 6 0 7 0 7 1 Redhat Enterprise Linux 5 6 SuSE Linux Enterprise Desktop 10 11 Mint 13 14 15 Pentium IV 2 4GHz Intel Core 2 512 MB 1 GB 1 GB 2 GB Operating System Free HDD Space Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 Power PC Up to 100 MB ...

Page 262: ...trical Specifications Feature WorkCentre 3215NI WorkCentre 3225DN DNI Frequency 50 60 Hz Electrical Voltage 110 127 VAC 220 240 VAC Average Power Consumption Power Save mode 1 1 Watts Stand By mode Less than 50 Watts Average Operation Continuous Printing less than 400 Watts ...

Page 263: ...nsumables Between 10 32 degrees C 50 90 degrees F Relative Humidity Acceptable Humidity range 10 80 Optimal humidity range 20 70 Optimal relative humidity at 28 degrees C 82 F Note Under extreme environmental conditions such as 10 degrees C and 80 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 M 10 170 ft ...

Page 264: ...Environmental Specifications Xerox WorkCentre 3215 3225 User Guide 252 ...

Page 265: ...Operational Safety Maintenance Safety Environmental Health and Safety Contact Information Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer ...

Page 266: ... to water The printer emits smoke or the surface is unusually hot The printer emits unusual noise or odors The printer causes a circuit breaker fuse or other safety device to activate If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Power Cord Use the power cord su...

Page 267: ...the electrical outlet Emergency Turn Off If any of the following conditions occur turn off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox service representative to correct the problem if The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device...

Page 268: ... and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe If you need additional information about ozone please request the Xerox publication Facts About Ozone part number 610P64653 by calling 1 800 828 6571 in the United States and Canada In other markets please contact your local Xerox representative Prin...

Page 269: ...en Never throw toner print drum cartridges or toner containers into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and T...

Page 270: ...ee cloth only WARNING Aerosol cleaners can be explosive or flammable when used on electromechanical equipment Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa Printer Symbols Symbol Description Warning Indicates a hazard which if not avoided could result in death or serious injury Caution Indicates a mandatory act...

Page 271: ...215 3225 User Guide 259 Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycled For details see Recycling and Disposal Symbol Description ...

Page 272: ...ion on Environment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States 1 800 ASK XEROX Canada 1 800 ASK XEROX Europe 44 1707 353 434 For product safety information in the United States go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

Page 273: ...Xerox WorkCentre 3215 3225 User Guide 261 15 Regulatory This chapter includes Basic Regulations Copy Regulations Fax Regulations Material Safety Data ...

Page 274: ...off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Changes or modific...

Page 275: ...l Benefits of Duplex Printing Most Xerox products have duplex printing also known as 2 sided printing capability This enables you to print on both sides of the paper automatically and therefore helps to reduce the use of valuable resources by reducing your paper consumption The Lot 4 Imaging Equipment agreement requires that on models greater than or equal to 40 ppm color or greater than or equal ...

Page 276: ...hing to Power Save Mode from the last copy print out set at one minute A more detailed description of this feature can be found in the Getting Started section of this guide Power Consumption and Activation Time The amount of electricity a product consumes depends on the way the device is used This product is designed and configured to enable you to reduce your electricity costs After the last prin...

Page 277: ...re and operation For more information go to www blauer engel de Blendschutz Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden Larmemission Maschinenlärminformatians Verordnung3 GPSGV Der höchste Schalldruckpeg...

Page 278: ... 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporation may void th...

Page 279: ...he reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Drafts of money drawn by or upon authorized officers of the United States St...

Page 280: ...eproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions Current bank notes or current paper money Obligations or securities of a government or bank Exchequer bill paper or revenue paper The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court o...

Page 281: ...r solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable...

Page 282: ... and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this device It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details You may safely connect the machine to the following standard modular jack USOC RJ 11C using ...

Page 283: ...problem is resolved Only a Xerox Service Representative or an authorized Xerox Service provider is authorized to make repairs to the printer This applies at any time during or after the service warranty period If unauthorized repair is performed the remainder of the warranty period is null and void This device must not be used on party lines Connection to party line service is subject to state tar...

Page 284: ...the procedure for setting the country code Note Although this product can use either loop disconnect pulse or DTMF tone signaling it is recommended that it is set to use DTMF signaling DTMF signaling provides reliable and faster call setup Modification of this device connection to external control software or to external control apparatus not authorized by Xerox will invalidate its certification S...

Page 285: ...f a call to another device connected to the same line 8 Some parameters required for compliance with Telecom Telepermit requirements are dependent on the equipment computer associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom Specifications For repeat calls to the same number There shall be no more than 10 call attempt...

Page 286: ... 274 Material Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 287: ...Xerox WorkCentre 3215 3225 User Guide 275 16 Recycling and Disposal This chapter includes recycling and disposal information for All Countries North America European Union Other Countries ...

Page 288: ...ated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply Please see www...

Page 289: ...k and reuse recycle program Contact your Xerox representative call 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for local recycling and disposal information contact your local authorities ...

Page 290: ...dures In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life take back information Collection and Disposal of Equipment and Batteries These symbols on the products and or accompanying documents mean that used elec...

Page 291: ...an Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Battery Symbol Note This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive Battery Removal Batteries should only be repl...

Page 292: ...Other Countries Xerox WorkCentre 3215 3225 User Guide 280 Other Countries Please contact your local waste management authority to request disposal guidance ...

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