Vertical SBX IP 320 Features & Operation Manual Download Page 98

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Hunt Groups

SBX IP 320 Features & Operation Guide

To control Agent duty status:

Dial ACD Agent Duty feature Code "3 + 2(duty on/off)".

Press the '*' key for agent selection.

Dial 0 or 1, (0: Off Duty, 1: On Duty).

To output Agent Statistics Report:

Dial ACD Statistics Reporting Code "3 + #(duty print)".

Press the '*' key or '#' key for a next agent selection.

Press the [MUTE] button to initialize the database; this eliminates overlap of future reports.

Below information is example of Each Agent Statistics

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ACD GROUP INFORMATION (*620) Date: 01/15/08 Time: 05:42:24

AGENT_NO | TOTAL_CALL | UNANSWERED_CALL | AVE_RING_TIME | AVE_SVC_TIME

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1001 | 0 | 0 | 00Min 00Sec | 00Min 00Sec

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If PGM 161 - F9 ACD PRINT ENABLE is ON, ON Demand print format is not used.

Only the Periodic format can be printed as below.

Fields

Meanings

~ (tilde)

Means start of ACD statistics and is always located at first column

= (equal)

Delimiter between each meaningful data

Each Agent number

Total call counter

Unanswered call counter

Average ringing time (in sec)

Average service time (in sec)

Line Feed (0x0A)

Carriage Return (0x0D)

Summary of Contents for SBX IP 320

Page 1: ...Features Operation Guide SBX IP 320 ...

Page 2: ...tness for any particular purpose and shall not be liable for any loss of profit or any other commercial damage including but not limited to special incidental or consequential TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are trade marks of Vertical Communications Inc All other brand and product names are used for identification only and are the p...

Page 3: ...ease Date Documentation Changes Page No 1 0 01 08 Initial Release NOTE that this document contains information on ISDN DCOB and SMS These features are currently not supported Information pertaining to DID pertains only to SIP Trunking ...

Page 4: ......

Page 5: ...me Display 7 Day Night Service 8 Disable Outgoing Access 10 DSS BLF Consoles 10 ICM Box Music Selection 12 Station Feature Cancel 12 Call Control 13 Account Code 13 Authorization Code 14 Automatic Call Release 16 Class Of Service COS 17 System Speed Zone 20 Walking Class of Service Walking COS 20 Call Handling 21 Absent Text Message 21 Alarm 24 Analog CLI Display 25 Automatic Fax Transfer 26 Autom...

Page 6: ...ns 41 Forced Hands free Mode 46 Forced Trunk Disconnect 47 Headset 48 Hot Desk 49 In Room Indication 51 Intercom Signal Mode 52 Intercom Tenancy Group 53 Message Wait Call Back 54 Message Wait Indication MWI SLT Feature 56 Mobile Extension 56 Music On Hold MOH 59 Mute 60 On Hook Dialing 61 Station Call Coverage 62 Station Name 64 Station Port Blocking 66 Station Programming 67 Station Relocation 6...

Page 7: ... 92 Ring Group 92 Terminal Group 93 UCD Group Unified Call Distribution 93 Voice Mail Group 94 Incoming Call Pickup 94 CO Line Name 94 Customer Call Routing CCR with VMIB 95 Direct Inward Dialing DID 97 Direct Inward System Access DISA 98 Preferred Line Answer PLA 101 Ring Assignment 102 Universal Night Answer UNA 104 Internet Protocol H 450 105 Absent Text Message 106 Attendant Call Service CAS 1...

Page 8: ...7 Calling Line Identification Presentation CLI 128 Linked Stations 134 Executive Secretary Pairs 134 Linked Pair Station 135 Outgoing Call Access 136 Basic Access 136 Call Time Restriction 139 CO Line Queuing 140 CO Step Call Analog Only 141 Emergency Call Service 141 Hot Line Warm Line 142 Least Cost Routing LCR 143 Memory Dialing 147 Private Line 156 Paging 156 Internal External All Call and Mee...

Page 9: ... Short Message Service SMS 199 Traffic Analysis 203 Attendant Reports 205 Call Reports 207 CO Reports 208 Hardware Unit Reports 210 Voice Service 212 DID Call to Each Station s Voice Mailbox Future Feature 212 Direct Transfer to VMIB 212 No answer Call to VMIB 213 Recording System VMIB Announcement 214 Recording User VMIB Announcement 217 Remote Control 221 Two way Recording 223 VMIB Announcement ...

Page 10: ...Contents TOC 6 SBX IP 320 Features Operation Guide H 245 Tunneling 229 Normal Fast mode for H 323 230 TOS for H 323 230 Index ...

Page 11: ...llowing sections provide is a functional listing of features with the description and operation of each The features are divided into 3 parts as listed a lead in description preceding the following sections Operation describes how to use the feature Conditions explains any requirements or constraints of the feature related to its configuration Admin Programming to make this feature operational the...

Page 12: ...ncy Group Attendant each intercom tenancy group can have its own attendant The intercom tenancy group attendant controls the stations belonging to the intercom tenancy group Intercom tenancy group attendants can affect only the intercom tenancy group to which they belong Generally the attendant of a station is the intercom tenancy group attendant to which the station belongs If an intercom tenancy...

Page 13: ...ueued if the attendant is busy Then ring back tone or MOH will be provided to the calling party ADMIN PGM 160 FLEX 1 Operation To call an attendant 1 Lift handset or press the SPEAKER button 2 Dial 0 or Dial the station number of the attendant Condition When an attendant calls another attendant which is busy the calling attendant will hear the busy tone and can camp on to the called attendant If a...

Page 14: ...Forward 1 Lift the Handset or press the SPEAKER button 2 Press the DND FOR button 3 Dial Call Forward Code 1 Unconditional Call Forward 4 Dial Station number 5 Hang up the handset and go on hook To deactivate Attendant Forward In an idle state press the DND FOR button or In an off hook state press the DND FOR button and dial Condition If the attendant assigns unconditional call forward to an SLT o...

Page 15: ...e 1 Press the programmed ATD INTRUSION FLEX button 2 After the intrusion tone converse with the station and or the CO party To assign an ATD INTRUSION FLEX button 1 Press TRANS PGM 2 Press the FLEX button to be assigned 3 Press the TRANS PGM button 4 Dial 86 5 Press the HOLD SAVE button to accept changes Condition To use this feature the Auto Privacy should be OFF PGM 161 and Override Privilege PG...

Page 16: ...mp On FLEX button The DND warning tone will be changed to the Intercom ring back tone at the Attendant Station 3 The Attendant can then call a Station in the DND state To assign the Camp On FLEX button 1 Press TRANS PGM 2 Press the FLEX button to be assigned 3 Press the TRANS PGM button 4 Dial 85 5 Press the HOLD SAVE button to accept changes Conditions If the Attendant with a transferred CO call ...

Page 17: ... is recalled to the System Attendant When a call in exclusive hold is recalled to the Attendant the call is placed on system hold A Private CO line will not be recalled to the Attendant Admin Programming Attendant Recall Timer PGM 180 FLEX 1 Hold Recall Timer PGM 180 FLEX 5 Change LCD Date Time Display The Attendant can change the LCD Date Time display format for stations in the system Date MM DD ...

Page 18: ...assified as Day mode or Night mode or Weekend mode according to the Weekly Time Table ADMIN program 233 Only an attendant can change the ring mode If a user presses the DND FOR button at the attendant station the ring mode will be changed to Day On demand Night Weekend Automatic Ring mode Day in sequence Operation To change Day On demand Night Weekend Automatic Ring mode Press the DND FOR button a...

Page 19: ... the ring mode of the system will be changed When the ring mode is set to Automatic Ring mode by a main Attendant the ring mode of the system will follow the first table entry entry number 00 of the Weekly Time Table If the system ring mode is changed from the night weekend on demand auto ring mode to day mode the ring mode of all Intercom Tenancy Groups will change to the previous ring mode If ex...

Page 20: ...ervice is flashing in Attendant station but is fully lit in other stations To release the out of outgoing service press the flashing CO line FLEX button at the Attendant station Though the desired CO line is busy the Attendant can still make the CO line out of outgoing service The out of outgoing service feature will take effect after the CO line goes to idle DSS BLF Consoles Attendants and other ...

Page 21: ...gramming Station ID Assignment PGM 110 FLEX 1 DSS BLF ID Assignment PGM 110 FLEX 2 Map 1 Flex 1 Intrusion Flex 2 All Call Page Flex 3 Call Park 01 Flex 4 Station Group 1 Flex 5 Camp on Flex 6 Internal All Call Page Flex 7 Flex 8 Flex 9 Flex 10 Flex 11 Flex 12 Stations 100 135 Map 2 Stations 136 147 Map 3 Empty ...

Page 22: ...s no music source no music will be heard Channel 00 Music is not used Channel 01 Internal music Channel 02 External music Channel 03 VMIB BGM Channel 04 08 SLT MOH 4 Press the HOLD SAVE button Admin Programming Intercom Box Music Channel PGM 171 Station Feature Cancel The attendants can cancel features such as DND Call Forward and pre selected messages at other stations Operation To disable active...

Page 23: ...e key 3 Intercom dial tone should be heard and a CO line is secured to make a call To enter an account code during a conversation with an external party 1 Press the ACCOUNT CODE flexible button 2 Dial the account code max of 12 digits 3 Press the ACCOUNT CODE flexible button You will be reconnected to the external party To enter an account code without the ACCOUNT CODE flexible button during a con...

Page 24: ...ndant and individual Station Users to avoid fraudulent phone calls being made An authorization code is assigned as 3 11 digits as applicable each station has a different authorization code Operation To access a CO line using an authorization code 1 When attempting CO line access a DND warning tone will be heard Enter the authorization code 2 Press the key if 5 digits authorization code type is set...

Page 25: ...200 authorization codes can be programmed on the System Duplicate authorization codes cannot be assigned to more than one Station If Loop LCR ACNT is set on a Station the authorization code is required when the station dials the Loop LCR CO Access code Admin Programming Authorization Code Table PGM 227 DISA Account Code PGM 141 CO Line Group Account PGM 141 Loop LCR Account Code PGM 111 5 Digit Au...

Page 26: ...using the handset Conditions An Intercom call in H F mode is considered answered and Station Auto Release will not be activated When the Automatic Release time is assigned as 0 Auto Call Release is not activated While making a call without lifting the handset and the Auto Release timer expires the call will be canceled and the station will return to an idle state automatically While making a call ...

Page 27: ...lowed longer than 8 digits CO LINE COS S T A T I O N C O S 1 2 3 4 5 1 Unrestricted Unrestricted Unrestricted Canned Restricted Unrestricted 2 Table A Table A Table B Canned Restricted Unrestricted 3 Table B Unrestricted Unrestricted Canned Restricted Unrestricted 4 Table A B Table A Table B Canned Restricted Unrestricted 5 Canned Restricted2 Canned Restricted2 Canned Restricted2 Canned Restricted...

Page 28: ...ored by Exception Table C COS 9 Monitored by Exception Table C COS 1 There is no restriction Monitored by STA COS COS 2 Monitored by Exception Table A STA COS 2 4 COS 3 Monitored by Exception Table B STA COS 2 4 COS 4 Long distance call is not allowed for all STA COS max 8 digits may be dialed COS 5 Overrides STA COS 2 3 4 5 6 no COS restriction COS 1 There is no restriction to dial COS 2 Monitore...

Page 29: ...ny Restriction Rules If there are no entries no restriction is provided by the table If there are entries in the Deny table then the restriction is on a Deny Only basis If there are entries in the Allow table then the restriction is on an Allow Only basis If there are entries in both the Allow and Deny Tables the Allow Table is searched if the dialed number matches an entry in the Allow Table the ...

Page 30: ...lass of Service Walking COS This feature allows temporary override of the toll restriction and allows a toll call from previously toll restricted phones The authorization code can be used as a verified account code for SMDR Operation To activate Walking COS from a DKTU 1 Press the TRANS PGM button 2 Dial 23 the confirmation tone sounds 3 Enter the authorization code the intercom dial tone sounds a...

Page 31: ...code not the actual Station When a User tries to use Walking COS at a station set to COS 7 with temporary COS the call will follow the original COS of the Station Admin Programming Authorization Code Table PGM 227 Call Handling Absent Text Message Custom Message Each station can select from ten 11 20 available custom messages to display on the DKTU LCD These messages are programmed by the System A...

Page 32: ...s Custom Pre selected by a Station user or by a System Attendant 1 Press the TRANS PGM button 2 Dial 51 3 Dial the 2 digit message code 00 or 11 20 4 Press the HOLD SAVE button To cancel LCD Messages Custom Pre selected by a station user 1 Press the flashing DND FOR button or Press the TRANS PGM button 2 Dial 51 and the desired number 3 Press the HOLD SAVE button 13 Q 11 Z 12 1 10 A 21 B 22 C 23 2...

Page 33: ...ate or Station number The pre selected messages include Message 01 LUNCH RETURN AT HH MM Message 02 ON VACATION RETURN AT DATE MM DD Message 03 OUT OF OFFICE RETURN TIME HH MM Message 04 OUT OF OFFICE RETURN AT DATE MM DD Message 05 OUT OF OFFICE RETURN UNKNOWN Message 06 CALL Telephone No Up to 17 digits Message 07 IN OFFICE STA XXXX Message 08 IN A MEETING RETURN TIME HH MM Message 09 AT HOME Me...

Page 34: ...gramming Refer to the SBX IP 320 Installation Manual Numbering Plan PGM 106 Alarm The system can be programmed to recognize the status of an external contact from a relay open or closed When activated the System will signal programmed Stations with a single tone repeated per 1 min interval or a continuous tone This capability is commonly employed to provide remote alarm signals When used as an ala...

Page 35: ...splay The SBX IP 320 System supports the following CLI protocol specifications Bellcore GR 30 CORE SR TSV 002476 ETSI ETS 300 659 ETSI ETS 300 778 Denmark TDK TS 900 216 Sweden Telecom specification 8211 A112 Standard SS 63 63 25 India DTMF TEC Standard No S ASF 01 02 Brazil DTMF 220 250 713 STANDARD Issue 01 November 1993 Operation When an incoming CO call is received at a CO line board The DSP c...

Page 36: ...d be connected to the port for Station 17 to use this feature If the FAX CO line is not answered within the FAX CO call time the incoming call will be disconnected An outside caller connected to the FAX CO line will hear a ring back tone while the system is detecting a FAX tone To transfer calls from the FAX to a FAX station do not assign CO ring to the FAX Station 17 If a CO line is programmed fo...

Page 37: ...le this feature If automatic privacy is enabled when pressing a busy CO line button a busy tone will be heard If automatic privacy is disabled when pressing a busy CO line button the Station is connected to the conversation in progress Conditions When Automatic Privacy is disabled privacy is still activated for Intercom and Conference calls A Station can only override a privacy disabled Station Th...

Page 38: ...NITOR soft button 3 Caller can listen to the existing conversation The others hear a Warning Tone Speech 1 While you are listening to the existing conversation press the JOIN soft button The others hear an Intrusion Tone 2 The Supervisor can cancel the conversation with DROP soft button 3 The Supervisor can exit from the barge in by hanging up the phone Conditions This feature is only supported fo...

Page 39: ...ber the music will play 4 Press the HOLD SAVE button After hearing the confirmation tone the station should go to an idle state and the selected background music will be transmitted on an external port To transmit background music through the intercom box at an Attendant Station 1 Press the TRANS PGM button 2 Dial 075 3 Dial the background music channel number and the selected background music is ...

Page 40: ...e Call log for incoming Outgoing Lost calls is available if a flexible button is programmed to be used for CALL LOG Operation To program a Call Log flexible button 1 Press the TRANS PGM button 2 Press the flexible button to be assigned 3 Type the Call Log code then press the TRANS PGM button 4 Dial 57 5 Press the HOLD SAVE button To use the Call Log feature of the 7208D 7224D 1 Press the programme...

Page 41: ... 15 50 per Station PGM 160 FLEX 19 When the Call Log List number is programmed the All Call Log database will be initialized The Maximum Call Log List per System is 500 The System assigns the Call Log list from the first available port in order Must enable CLI MSG Wait to be able to use the Lost Call Log Admin Programming Call Log List Number PGM 160 FLEX 19 CLI MSG Wait PGM 114 FLEX 4 ...

Page 42: ...er a Camp on call while receiving the Intercom busy tone use the following procedure 1 Press the HOLD SAVE button the active CO line is placed on exclusive hold and the call waiting is connected 2 Press the HOLD SAVE button to alternately talk with both parties To activate Call Waiting on an SLT while receiving the Intercom busy tone use the following procedure 1 Go Off hook then dial or the last ...

Page 43: ...rride a Station using the Camp on feature If the Stop Camp on Tone ADMIN program 112 FLEX 15 is set to ENABLE the camp on tone will not be heard Admin Programming Stop Camp on Tone PGM 112 FLEX 15 Voice Over PGM 113 FLEX 6 Voice over is also applied to SLT Change Ring Type The ring tone signal used to notify Stations of an incoming call can be changed in ADMIN Programming to provide distinctive ri...

Page 44: ... Activate station To program a flexible button as the Chime Bell button 1 Press the TRANS PGM button and the flexible button to be assigned 2 Dial the code TRANS PGM 9 3 Press the HOLD SAVE button Conditions The ring stops when Chime Bell Timer expires Chime Bell Ring cannot be answered If Chime Bell Receive station is busy or in an Off Hook state the station gets Mute ring instead The Chime Bell ...

Page 45: ... of the speech Setup message If a busy station which is assigned data line security receives an incoming CO call the call is disconnected regardless of the DID DISA Destination setting Admin Programming Data Line Security PGM 111 FLEX 4 Dialing Security This feature allows you to prevent he dialed phone number from being displayed on the LCD of the called station when calling with a speed dial num...

Page 46: ...ND Stations in DND can continue to make normal outgoing calls Station users can individually have the ability to place their station in DND ADMIN program 114 By default DND is available at all stations Operation To activate DND from a DKTU Press the DND FOR button To deactivate DND from a DKTU Press the DND FOR button again Conditions Pressing the DND FOR button during call forward or while a pre ...

Page 47: ...tton which eliminates muted ringing When the station goes on hook the DND button is extinguished and DND is cancelled Operation To activate One time DND from a DKTU While in an off hook state or connecting a CO line or intercom call press the DND FOR button The station is in DND the DND FOR button LED lights When the station goes to an idle state DND is released at the station the DND FOR button L...

Page 48: ...n Admin programming If the station was talking to another station or CO line the call is disconnected when the station receives an Emergency Intrusion call The busy station is connected to the Emergency supervisor after a short beep tone indication An Emergency Intrusion call is not possible to a station in a DND state An Emergency Intrusion call is not possible to an Attendant An Emergency Intrus...

Page 49: ... warning tone 15 seconds before the unsupervised conference timer expires and the call will be disconnected To extend call duration use the following procedure 1 Dial the unsupervised conference timer extension code number and the extension time multiple digit data 1 9 2 The SBX IP 320 system will re assign the unsupervised conference timer to the multiple of the entered digits Ex The unsupervised...

Page 50: ...turn to the intercom dial tone Operation To perform a Flash while on a CO line call Press the FLASH button To generate a flash while on a CO line from a SLT 1 Press the hook switch slightly 2 Dial 551 Conditions The Flash command is not activated on ISDN CO lines A Station that is not permitted to access CO line cannot initiate a flash During a flash the LED of the CO line will flash Admin Program...

Page 51: ...ines can be grouped pressing this button accesses the highest numbered unused CO line in that group User Programmable Loop Used to answer a transferred call on l line for which a user does not have a button assigned User Programmable Station Assignment Allows assignment of stations and complete flexibility within the system numbering plan A station can be assigned a number 100 399 4 8 button Featu...

Page 52: ... 2 Press the FLEX Button to be assigned 3 Press the TEL NUM soft button 4 Type the desired telephone number 5 Press the HOLD SAVE button Conditions A flexible button that is not assigned as a CO Line button is considered a Feature button and is programmable at each Station When ADMIN program 112 FLEX 6 CO Line Programming is enabled the flexible button that is assigned as a CO line button can be p...

Page 53: ...ard SLT 555 Speed Dial Programming SLT 556 Message Wait Callback Enable SLT 557 Message Wait Callback Return SLT 558 Speed Dial Access SLT 559 Cancel DND FWD Pre MSG SLT 560 SLT Hold SLT 563 Programming Mode Enter Code SLT 564 ACD Reroute 565 Alarm Reset 566 Group Call Pickup 568 UCD DND 569 Night Answer 601 610 Call Parking Locations 7 Direct Call Pickup 801 824 CO Line Group Access 8801 8836 Ind...

Page 54: ...DP Keyset 16 Scroll Speed LDP Keyset Not supported in SBX IP 320 17 Ear Mic Headset LDP Keyset 18 ICM Ring LDP Keyset 19 CO Ring LDP Keyset 21 Station COS Down 22 Station COS Restore 23 Walking COS Keyset 31 Authorization Code Registration 32 Authorization Code Change 33 Registration Mobile Extension 34 Active Mobile Extension 35 Register Mobile Extension CLI 36 Voice Msg Wait Notice To Mobile Ext...

Page 55: ... Page Message 71 LCD Display Mode English Domestic Language Keyset 72 MPB Version Display Keyset 73 Background Music Keyset 74 Station User Name Registration 75 Headset Speakerphone Mode Keyset 76 Headset Ring Mode Keyset 77 WTU Station Number Receive Keyset not supported in SBX IP 320 78 Serial No SW Packages Keyset with LCD 79 PC Phone Lock Key HOTDESK Logout 0 HOTDESK Login 1 Relocation Out 2 R...

Page 56: ...free mode Conditions If the DKTU is changed to hands free mode the connection tone will be provided and the voice path is connected If the called party DKTU is set to linked pair station the answer mode of the called party will be not changed If the calling party DKTU is set a linked pair station the calling party DKTU can use the forced hands free mode If called party DKT is set as a Mobile Ext t...

Page 57: ...ture is used in emergency case so only an authorized user can use it Station base program is implemented for this feature Operation To activate the Forced Trunk Disconnect feature 1 Seize a CO line 2 You hear a busy tone and then dial the Forced Trunk Disconnect code The busy line goes to idle and you hear a dial tone Conditions The Forced Trunk Disconnect Feature is only possible when the station...

Page 58: ... Station Answer mode should be displayed on the LCD 4 Dial the applicable code 1 Speaker ring only 2 Headset only 3 Both Conditions The intercom signaling mode HF TN PV TRANS PGM 1 2 can be set in Headset and Speaker phone mode In Headset mode the User can select an incoming ring mode to hear ringing with the speaker headset or both by Admin programming The station will receive paging with the Sta...

Page 59: ...ollowing procedure 1 Press the PGM button 2 Dial the User Logout code or press the programmed Agent Logout flex button 3 Select the call forward type refer to values using the volume up down keys Off net speed 000 Mobile extension VMIB VM group 4 Press the HOLD button The User database is saved and the Station returns to the dummy state Conditions A dummy station will display DUMMY STATION xxx xxx...

Page 60: ...ivity at the DKTU within the Auto Log Out Timer The button map of the hot desk will not be changed even though a User logs on to a different type of DKTU it is recommended that the same type of DKTU is used for the Hot Desk Station Only DKTUs with more than 12 buttons and WKTs can be used as dummy stations The modem associated with the Station cannot log in PGM 170 When the System reset happens al...

Page 61: ...OLD SAVE button Operation To Activate or Deactivate the In Room Indication button 1 Check if Supervisor station is the idle state and In Room Indication button is programmed 2 Press the In Room Indication button and press the HOLD SAVE button Conditions If the Supervisor station is not Idle the In Room Indication button does not work If a station presses the In Room Indication button but the stati...

Page 62: ...button PV Privacy The station user receives a tone burst and a voice announcement over the speaker The microphone is deactivated for privacy The called party must lift the handset or press the MUTE button to answer the call Operation To assign the Intercom Signal mode use the following procedure 1 Press the TRANS PGM button 2 Dial 12 the confirmation tone sounds 3 Dial the signal mode type 1 HF 2 ...

Page 63: ...lling Group When a call to another intercom Tenancy Group is allowed CO line or Station calls pick up and transfer features are activated Conditions When a call to another Intercom Tenancy Group is denied call pick up cannot be activated It is not allowed for stations to have the same station numbers regardless of whether they belong to different intercom tenancy groups The attendant of an Interco...

Page 64: ...t an idle station that does not answer or is in DND mode use the following procedure Press the CALLBK button a confirmation tone sounds The CALLBK button LED at the receiving station will flash To answer a message wait use the following procedure Press the flashing CALLBK button The station that left the message will receive an intercom ring To leave a call back at a busy station use the following...

Page 65: ...ns A Station can leave only one callback or message a new request will override the previous one Message wait data will be protected with power failure When dialing the station number instead of pressing the CALLBK button to answer a message wait the message wait will be canceled in the calling station Message wait reminder tone is programmable from 00 to 60 min If you don t want to present the to...

Page 66: ...tone Admin Programming Station ID Assignment PGM 110 FLEX 1 Mobile Extension A mobile user is able to use the phone as an extension of the SBX IP 320 system to receive incoming and make outgoing calls when the mobile phone number is registered to the SBX IP 320 System Operation To register a mobile extension number to a DKTU 1 Press the TRANS PGM button 2 Dial 33 3 Dial the mobile phone number tha...

Page 67: ... Used State IN USE AT MOBILE EXT 4 Under the Mobile Ext In Used State the extension cannot receive any digits 5 If another extension tries to call the extension of Mobile Ext In Used State a busy tone sounds Call Waiting is not supported in this case but the user can leave a message wait to the extension of Mobile Ext In Used State Transferring a call from the mobile extension through the SBX IP 3...

Page 68: ... a mobile extension conversation through the SBX IP 320 the DTMF receiver is dedicated to the mobile extension A mobile extension can transfer the call to another extension If he tries to seize a CO line or to dial the Hunt Group or dial another destination except an extension an error tone will be provided If the Transfer recall timer expires a call is not routed to the extension associated with ...

Page 69: ...ansfer a call to another station s mobile extension Admin Programming Mobile Extension Register PGM 236 Music On Hold MOH When a CO call is placed on hold the external party will hear music MOH is supplied through various music sources Music can be played to any party on hold The following music sources are available Internal Music External Music SLT MOH Operation The following values are associat...

Page 70: ...andset or speaker Pressing the MUTE button again will reactivate the microphone Operation To mute the transmitting audio while on a call Press the MUTE button The MUTE button LED will illuminate the connected party will not be able to hear the voice on the muted Station To restore transmission Press the illuminated MUTE button The LED of the MUTE button extinguishes and transmission is restored Co...

Page 71: ...all keysets Operation To use On hook dialing use the following procedure 1 Verify that the Auto Speaker Selection is ON 2 Assign a CO line Intercom Speed Dial to a flexible button 3 Press the flexible button or 1 Verify the Auto Speaker Selection OFF 2 Assign a CO line Intercom Speed Dial to a flexible button 3 Press the flexible button LIFT HANDSET will display on the LCD 4 Lift handset or press ...

Page 72: ...ing at other stations Once answered the LED of CALL COVERAGE buttons for the station at other covering stations will extinguish Operation To assign Call Coverage button toa flexible button program by call coverage station 1 Press the TRANS PGM button 2 Press a flexible button to program the Call Coverage button 3 Press TRANS PGM button and dial 46 4 Enter Station number to cover 5 Press the HOLD S...

Page 73: ...e to flash at any other stations that may have the same coverage appearance Conditions Multiple coverage stations can have the same remote ringing station s programmed on their keysets Once a coverage station answers the call all the related rings are stopped and the call is picked up by the coverage station The station user assigns the call coverage button at their station via the Flex Button pro...

Page 74: ...the Station via intercom When the names are programmed in the digital display keyset the user may select a Station or Speed dial number by the name Operation To register a Station Name 1 Press the TRANS PGM button 2 Type 74 3 Type the Name up to 12 characters 4 Press HOLD SAVE to accept changes 13 Q 11 Z 12 1 10 A 21 B 22 C 23 2 20 D 31 E 32 F 33 3 30 G 41 H 42 I 43 4 40 J 51 K 52 L 53 5 50 M 61 N...

Page 75: ...sor will point to the first name in the LCD 3 When entering more alphanumeric data the LCD will display names that start with the updated input Note To delete the last letter of input press the CALLBK button The up and down arrows also can be used to locate the desired name 4 When the appropriate name is displayed move the cursor to point at the name 5 Press the HOLD SAVE button to make a call To ...

Page 76: ...e Station Port Blocking The station port can be blocked by admin program No calls can be made from to the blocked station port Conditions Attendants cannot be blocked by admin programming An ADMIN programming enabled station cannot be blocked A port blocked station cannot be set as part of a linked pair If Station A 110 and B 111 are a linked pair and these stations are set to port block the two s...

Page 77: ...0 OFF 2 COS 1 COS DOWN ICM COS7 2 COS RESTORE ENTER AUTHO CODE 3 WALKING COS ENTER AUTHO CODE 4 COS CHANGE India Only 3 AUTHORIZE MOBILE EXT 1 AUTH REGISTER 2 AUTH CHANGE 3 REG MOBILE EXT 4 ACTIVE MOBILE EXT 4 TIME 1 SET WAKE UP TIME ONCE PERMANENT 2 WAKE UP DISABLE 5 MESSAGE 1 SET PRESELECTED MSG 00 10 2 SET CUSTOM MSG None 6 ANNOUNCE 1 RECORD USER GREETING 2 LISTEN TIME DATE 3 LISTEN STA NUMBER ...

Page 78: ...electable menu is displayed on the LCD Note Press the TRANS PGM button to move the top menu Press the REDIAL button to move the previous menu Conditions After a menu is programmed the previous menu list is displayed on the LCD Pressing a flexible button in the Main Menu mode will activate the flexible button programming mode Admin Programming Refer to the SBX IP 320 Programming Guide Station Progr...

Page 79: ...t another properly wired jack 2 Dial TRANS 2 Station Relocation Retrieve The station will be relocated all Station attributes are copied to the current Station location Conditions All information for the port of the destination Station will be retained so that it may be copied or relocated to another port If a different Station type is plugged in at a location preprogrammed DSS buttons are not gua...

Page 80: ...existing conversation The announcement is received over the existing conversation so that only the busy station hears both incoming parties The user can alternately talk back to both parties Operation To use Voice Over 1 A busy station is called and camped on by a new caller The busy station hears a warning tone over the current voice path indicating the camped on call 2 The busy station is connec...

Page 81: ... the normal talking state following the presentation of a confirmation tone The holding party will receive MOH if provided The recall timer is not activated during voice over Every time the busy Station switches between the callers a confirmation tone is provided If the busy Station is using the handset voice over will be activated via the handset Likewise if busy Station is using the speaker voic...

Page 82: ... to receive the alarm enter instead of a second station number 4 Dial the desired time the alert should display 2 digit hour and minute 24 hour mode 5 Dial to have the alarm alert once only 6 Press the HOLD SAVE button To cancel a wake up alarm from the Attendant Station 1 Press the TRANS PGM button 2 Dial 043 3 Dial the station range that was to be alerted if a single station is to receive alarm ...

Page 83: ...times it is canceled If the System Attendant dials to wake up fail station to erase wake up fail ring the fail ring will disappear with confirmation tone But when the Wake up Fail Ring timer expires confirmation tone will not be provided and Fail Ring will disappear If the Wake up Fail Ring Timer is 0 wake up fail ring will not disappear automatically If the Wake up Fail Ring Timer is 99 the fail ...

Page 84: ... 2 Dial the digits to connect the second internal party 3 When the call is answered press the CONF button 4 Repeat steps 1 3 until all parties are added to the conference 5 When all parties have been called press the CONF button again all parties will be connected to the call To make a Multi line Conference 1 While on a CO line call press the CONF button the existing call will be put on HOLD and t...

Page 85: ... Admin Programming Unsupervised Conference Timer PGM 182 FLEX 6 Multi line Conference PGM 160 FLEX 9 Conference SLT Brokers Call A single line telephone user can initiate a 3 way conference with any combination of CO line or internal users A single line telephone user can alternate between two calls maintaining private conversations with both parties The parties may be either internal stations con...

Page 86: ...M 160 FLEX 11 CONF WARN TONE option can be set to OFF Each Conference Room can be assigned to a DSS button This Conference Room button flashes or is steady depending on the number of conference room members This LED flashing is enabled all stations as well as at Attendant Stations Operation To Activate the conference room feature 1 Press the TRANS PGM button 2 Dial 4 3 3 Dial the Conference Room N...

Page 87: ...eded Conditions The Maximum number of conference rooms is 9 A maximum of 15 members can enter each room Assigning and entering a password is Optional CONF ROOM status can be checked by ATD how many members are joining the conference room For CO party only ISDN line can enter a conference room If system attendant has a conference room button she can check the status of conference room by checking t...

Page 88: ... answer the page 2 Hook flash and dial 58 conference page join code Conditions The Page Timer is not applied to Paging Conference Group If there is a second page originator it is impossible to Meet Me Page If the first originator goes on hook the conference group paging connection is released The second originator can make paging regardless of page access privilege Admin Programming Paging Warning...

Page 89: ...n feature Dial the Door Open code or press the programmed DOOR OPEN button To make a DOOR OPEN button 1 Press the TRANS PGM button 2 Press the desired FLEX button to be assigned 3 Type 1 1st Door Open 1 1st Door Open 2 2nd Door Open 3 3rd Door Open 4 4th Door Open 4 Press the HOLD SAVE button to accept changes Admin Programming External Control Contact PGM 168 Door Open Timer PGM 181 FLEX 5 ...

Page 90: ...aring a warning tone announce the call To place a call from a Doorbox Press the CALL button and the assigned station will ring To answer an intercom call at a station assigned for Doorbox signals DKTU Press the flexible button for the Doorbox SLT Go Off Hook To place the Doorbox in DND mode Press the DND button Conditions The Doorbox cannot attend a conference A CO call cannot be received at a Doo...

Page 91: ...tercom call Conditions Two LBC contacts can be assigned individually to the station All the contacts may be assigned to the same station but only the first contact will be activated in the intercom call The LBC 1 can be programmed to be operated as an external night ring contact as well as a LBC contact In the night mode LBC 1 will follow UNA ring assignment and will ignore the station ring An ext...

Page 92: ...s If the call is not answered when the second announcement timer expires this announcement will be played Also the secondary announcement can be repeated as its programming Overflow Destination If the overflow timer expires and the call is unanswered the call will be diverted to the overflow destination The overflow destination can be an extension a Group VMIB announcement or a system speed dial b...

Page 93: ...all will receive the announcement prior to the ring process When a Hunt Group has guaranteed announcement the 1st announcement timer is set to 0 Overflow timer is started and ring is provided after the announcement finishes playing Only the 1st announcement may be used for a guaranteed announcement If all stations in the Group are busy when a call is received the call continues to wait for an avai...

Page 94: ...ned in an ACD group The supervisor can monitor the status of the group When a call is queued to a group for longer than a predefined time or when a predefined number of calls are queued the supervisor s LCD will indicate the number of calls in queue and the queued time for the longest queue The supervisor can change the overflow destination and timing The system will provide traffic and on line st...

Page 95: ...t Group Number on the dial pad or by pressing the pre programmed flexible button Alternate ACD Group An alternate ACD group can be programmed so that if stations are busy the alternate will be checked for an available station Overflow Station Assignment An overflow station may be assigned to route callers in queue to a designated station after a specified time The overflow station may not be one o...

Page 96: ...nation with or without answer Database Assignment The supervisor can change the overflow destination overflow time and wrap up time DKT with flexible buttons must be programmed Supervisor Status button TRANS PGM FLEX TRANS PGM 8 Group NO HOLD SAVE ACD Statistics Report 1 Press the Supervisor Status button 2 The Status Control Menu is shown as below ACD call queue status display Dial 1 for ACD call...

Page 97: ...p Up Time xxx seconds Enter new data Press the SAVE button Agent Status and Control Dial 3 for Agent Status To view Agent Status Dial Agent Status Code 3 1 duty status Press the key or key to select the next agent Press VOL UP or VOL DOWN key to view Number of ACD calls served Average ACD call service time after answer Average ring time before answer Number of unanswered ACD Calls ...

Page 98: ...tion is example of Each Agent Statistics ACD GROUP INFORMATION 620 Date 01 15 08 Time 05 42 24 AGENT_NO TOTAL_CALL UNANSWERED_CALL AVE_RING_TIME AVE_SVC_TIME 1001 0 0 00Min 00Sec 00Min 00Sec If PGM 161 F9 ACD PRINT ENABLE is ON ON Demand print format is not used Only the Periodic format can be printed as below 1 2 3 4 5 cr lf Fields Meanings tilde Means start of ACD statistics and is always locate...

Page 99: ...s the ACD button in any sub state the station goes to 2 state Below is example of Group Statistics ACD GROUP INFORMATION 620 GRP Date 01 15 08 Time 05 40 07 Total Calls 2 Unanswered Calls 2 All STA Busy Count 2 Average Ringing Time 00Min 00Sec Average Service Time 00Min 00Sec All STA Busy Time 01Min 17Sec Calls in Queue Now 0 Periodic Print ACD Statistics This ACD Statistics format is used when PG...

Page 100: ...ervisor 4 If the supervisor lifts handset the preferred line will be answered 1 2 3 4 5 6 7 8 9 0 cr lf Fields Meanings tilde Means start of ACD statistics and is always located at first column equal Delimiter between each meaningful data 1 ACD Group number 2 Total call counter 3 Unanswered call counter 4 All busy counter 5 Average ringing time in sec 6 Average call service time in sec 7 Total bus...

Page 101: ...ecord an agent s conversation at the ACD supervisor station 1 Call the busy agent and receive a busy tone 2 Press the ACD flexible button 3 The supervisor can monitor the agent but will not send audio to the agent 4 Press the Two Way Recording button 5 When Two Way Record is stopped the recorded VMIB message is left at the supervisor station To activate ACD DND manually 1 Assign ACD DND with ACD D...

Page 102: ...t PGM 161 FLEX 11 Circular Group In Circular Hunt calls to a station in the group or a pilot number will go to the station or an idle station in the group If unavailable or unanswered in the hunt no answer time the call is directed to the next station in the group The call will continue to route until each station in the group has been tried The call will remain at the last station in the group or...

Page 103: ...he station in the group that has been idle for the longest time If all stations in the group are busy when a call is received for the group the call may be routed to an alternate location or may continue to wait queue for an available station in the group Based on programming the queued call may be taken out of the group and directed to an overflow station The member of UCD group can assign DND A ...

Page 104: ... an LCD interface screen including the Attendant Station will display the programmed CO Line Name in place of the default LINE XXX display Conditions This applies to all conditions where the LINE XXX message is displayed However SMDR will display the line number in place of the programmed name A CO Line Name can be assigned to each CO Line Each CO Line Name can contain up to 12 characters If the C...

Page 105: ...e use the following procedure 1 Select CCR Table 01 to match with the VMIB announcement number at PGM 228 2 Press FLEX 1 to set the Sales Dept The Flexible button number should be the same as the dialing digit number 3 Select Destination Type as Hunt Group by dialing 2 Enter the desired Hunt Group Number 620 4 Press FLEX 2 to set the Technical Dept 5 Select destination type as VMIB by dialing 2 or...

Page 106: ...in number is the same as the VMIB Announcement the call will be routed to the programmed destination If the dialed digit is invalid the caller can attempt to redial up to 3 times the DISA Retry Counter is also programmable When the DISA Retry Counter is exceeded the call will be routed to the recall destination or disconnected following an error tone VMIB announcement 01 70 may be used for CCR Cal...

Page 107: ...Dialing DID This feature allows CO incoming calls to access a specific destination This feature enables the caller direct access to a desired Station Hunt group VMIB announcement Speed or Page bypassing the Attendant There are 3 types of DID Conversions that can be set by ADMIN Programming PGM 143 FLEX 4 Type 0 In an incoming DID call select some digits which are received digits by ADMIN Programmi...

Page 108: ...ement System Speed Internal Page External Page or Internal External All Call Page If the call is not answered or the number was invalid the call is routed by DID DISA Destination DID calls to a busy station can be placed on a waiting stage according to admin programming to KTU and SLT Admin Programming DID Conversion Type PGM 143 FLEX 4 DID Digit Conversion Mask PGM 146 FLEX 2 Automatic Speaker Se...

Page 109: ...wish to use 2 When the tone or announcement is heard dial the desired station hunt group number 3 After a connection with the system is made dial the CO Access Code Ex 8801 to call again outside of the system by securing another CO Line Conditions You can assign the VMIB announcement instead of the intercom dial tone on a DISA line If the DISA Authorization Code is enabled for a DISA Line a DND wa...

Page 110: ...uthorization Code of the station the user may access the CO Line depending on STA COS CO COS If the Authorization Code is matched with the Authorization Code of system it is determined by CO to CO COS and CO COS Admin Programming DISA Line Assignment PGM 140 FLEX 2 DISA Account Code PGM 141 FLEX 3 DISA Retry Counter PGM 160 FLEX 4 CO to CO COS Assignment PGM 166 Weekly Time Table PGM 233 DISA Rest...

Page 111: ...ng for answer order is Transferred Call Recalled Call Normal Incoming Call CO Line Queued Call Operation If there are multiple CO Calls ringing at a station and the call is answered at one of the stations the call with the highest priority will automatically be answered first Conditions Automatic Speaker Select feature should be enabled The Priority of CO Line for PLA can be changed by Admin Progr...

Page 112: ...e PGM 140 menu item 2 At PGM 144 select CO Line Range 01 08 and press FLEX 1 for Day Mode 3 Dial 1 for the Station and enter the station range 101105 4 Press 0 to make the stations ring instantly when there is an incoming call 5 To save changes press the HOLD SAVE button 6 Press FLEX 1 for Day Mode again without exiting PGM 144 and press 1 for the Station again 7 Enter Station Range as 100100 and ...

Page 113: ...B Announcement Number 01 5 To make the CO Line release after VMIB announcement press the key 6 Save the changed setting by pressing the HOLD SAVE button Condition Any CO Line Ring Assignment can be programmed for multiple stations or all stations And each ring to a station can be delayed by ADMIN programming The ring assignment is individually applied to ring modes Day Night weekend or On demand E...

Page 114: ...tion To pick up a call in Night Mode 1 Lift the handset or press the SPEAKER button The intercom dial tone sounds 2 Dial 569 the Universal Night Answer code The call is connected Conditions UNA feature is activated when the Ring Mode is Night If there isn t an incoming CO Call when the Night Answer Code is dialed from a station an error tone will sound The connected CO Line may be transferred or d...

Page 115: ... 450 12 LG NORTEL CO LTD Proprietary protocol for advanced Function Requirements To use the networking features software lock key installation is required Each SBX IP 320 system has its own unique software lock key To get the software lock key contact the distributor of your SBX IP 320 system Numbering Plan Unified Dialing Plan UDP In the SBX IP 320 networking system the UDP numbering plan is used...

Page 116: ...alled station still will receive the ring signal Attendant Call Service CAS An Attendant call from a Station on a Networked System can be routed to the Centralized Attendant CA of Call Attendant Service CAS master system This call will be queued when all centralized attendants are busy like to the normal attendant call and queuing operation Operation 1 Assign Net DSS to the attendant except System...

Page 117: ...e status of Station from whole system Note The UDP port will be used to send the status information and TCP port will be used to send other information The BLF manager software sends the broadcast message to the whole System when the status changes Conditions The BLF manager software should be installed on one System for the whole Networked System The number of Net DSS can be restricted according ...

Page 118: ...that notification the call can be reinitiated to the destination of another system again Completion of Calls on No Reply CCNR After calling a user in another system using basic call and encountering no reply The caller can be notified when the destination becomes an idle status after some actions If the caller wants to make a call to the destination the call can be reinitiated to the destination a...

Page 119: ...e Call Offer service The busy station through the receiver or on speakerphone is notified of the call waiting by a camp on tone and flashing LED of the HOLD SAVE button Operation To activate Call Offer 1 Dial a valid Station number on another networking system if busy the caller will hear a busy tone 2 Press the Camp On code the busy Station will receive an off hook muted ring the Calling Station ...

Page 120: ...rom the Master System Site Name MASTER NO STA CO TIME START DIALED ACT CNT COST ACCOUNT CODE 0027 200 001 00 00 05 02 02 08 05 46 O85620140 0 0 0026 200 011 00 00 10 02 02 08 05 46 I RING 00 00 0029 CO006 011 00 00 02 02 02 08 05 46 O200 0 0 0028 CO011 006 00 00 03 02 02 08 05 46 I RING 00 01 Lines 0026 0027 show the resultant printout for a CO Transit Out call from Station 200 on the Networked Sy...

Page 121: ...etworked Systems and the number of the centralized VMS should use the representative number of mail accesses created in the Master System The Numbering Plan including the representative of mail access assigned in Master System should be included in the Numbering Plan of QSIG group in Networked System Admin Programming Network Destination MBU IP PGM 324 Station Group Assignment Centralized VMS Assi...

Page 122: ...atches with a station in another networking system In this case the master system transfers the received DID call request to the found networking system 3 The CO transit in DID call rings station 202 The caller can converse when station 202 answers Operation When an incoming call is received from the PABX the call is automatically routed and a Network CO line is secured according to the DID conver...

Page 123: ...After seizing the PSTN CO line the master system sends the digit information to the PSTN that is dialed from the station of the slave system 4 The called user of PSTN receives ringing The caller and called users can converse when the called user answers Operation To activate the CO Transit Out 1 Dial the CO Transit Out code from a Station on another networked System 2 The Networked System will sec...

Page 124: ...ugh the other networked Systems transparently by setting the PGM 324 At the Master System the PSTN CO lines must be set PGM 322 Admin Programming Networking CO Line Type PGM 322 FLEX 2 Network Routing Table Numbering Plan PGM 324 Do Not Disturb DND Net Calls to a Station can be rejected using the DND mode the Calling Station will hear a busy tone Operation To activate DND mode 1 Press the DND butt...

Page 125: ...the incoming call Condition To use the CNIP and CONP services the name of the Station and the related PGM 320 FLEX 3 4 must be set properly Admin Programming Networking CNIP and CONP Enable PGM 320 Message Waiting Indication MWI The Message Waiting Indication MWI is the same service as the Calling Line Identification CLI message wait A Station can leave a MWI message when a station receives a No A...

Page 126: ...pressing the flashing CALLBK button and using the volume up down buttons 2 Press HOLD SAVE button The System will attempt to connect a net call according to MWI data Conditions The MWI feature is available on Stations with a LCD panel only When the System makes a call back according to MWI data the CO line is selected within the Network CO group Admin Programming CLI Message Wait PGM 114 Networkin...

Page 127: ...using the Net Routing Table to determine the right destination Station 5 The call will ring at the destination Station 6 The COL flexible button LED representing the CO line for the Net Call will extinguish when the Net Call is completed Conditions To make a Net Call as an Intercom call the Station User must dial the destination Station number without seizing a CO line After the Station User makes...

Page 128: ...ons To use Net Call Forward a Networked Station should be activated using ADMIN programming There are several types of Net Call Forwarding Unconditional Busy Busy No Answer and No Answer To deactivate Call Forward press the DND FOR button while it is flashing If both the Call Forwarded and Forwarded to Stations are located in the same System the networking path CO line is not needed that is used f...

Page 129: ...l ring 4 When the Forwarded to Station is answered the Call Forwarded and Forwarded to Station will be connected Net Call Forward Busy It is possible for a User to forward their Station remotely over the Network when it is busy Operation To activate Net Call Forward busy 1 Press the SPEAKER button and the DND FOR button 2 Dial Net Call Forward code 2 and dial a Station number on another networking...

Page 130: ... is answered the Call Forwarded and Forwarded to Station will be connected Net Call Forward No Answer It is possible for a User to forward their Station remotely over the Network when there is No Answer Operation To activate Net Call Forward no answer 1 Press the SPEAKER button and the DND FOR button 2 Dial the Net Call Forward code 3 and dial the Station number of another networking system 3 The ...

Page 131: ...ng System 3 Press the CONF button when the second Called Station is answered the call is put on hold and an ICM dial tone sounds 4 Press the CONF button again the conference voice path to all members is connected To cancel a Conference Any Station on a net conference call can hang up during the conference The net conference will be ended and the network path will be cleared Conditions An IP phone ...

Page 132: ...y the DND FOR button will flash at the Forwarding Station and a confirmation tone will be provided 4 All calls to the Forwarding Station will be routed to the Forwarded Station To deactivate Net Call Forward Follow Me 1 At the User s own Station press the flashing DND FOR button 2 The DND FOR button will extinguish and the Net Call Forward Follow Me will be cancelled Conditions An Authorization co...

Page 133: ... mode can be selected using PGM 321 Operation Screened Transfer 1 Press the TRANS PGM button during a conversation The transferred call will be placed on exclusive hold 2 Dial the Station number in another Networked System to transfer the call the transferred to Station of another System will receive a ring signal 3 When the transferred to Station answers the voice path is connected between the tr...

Page 134: ...ted If the call is transferred to a busy station the busy tone will be heard Admin Programming Networking Basic Attributes PGM 320 Networking Supplementary Attributes Transfer Mode PGM 321 Networking CO Line Attributes PGM 322 Networking Routing Table Numbering Plan PGM 324 VOIP Networking Two SBX IP 320 Systems can be connected through the VOIB The networking CO line connects the networking Syste...

Page 135: ...em has multiple VOIBs PGM RANGE FLEX ITEM VALUE 140 VOIB CO range CO service type DID MSN 3 143 VOIB CO range 4 DID Conversion Type 1 322 VOIB CO range 1 Net CO Group 01 4 Net CO type NET 1 PGM BIN FLEX ITEM VALUE 1 System usage NET 0 00 2 Numbering plan code 1 3 Numbering plan CO group 00 324 4 VOIP Called Party Information 1 2 3 4 0 0 0 0 1 System usage NET 0 01 2 Numbering plan code 2 3 Numberi...

Page 136: ...nflict with the flexible numbering plan code for each System If system A has a flexible numbering code 2 as its Pick Up code then Station numbers that start with the digit 2 cannot be used The destination IP address is needed to route PGM 324 FLEX 4 is used to set the IP address of the destination System s VOIB Configure the VOIP Networking between System A B as listed At system A Enter PGM 105 SP...

Page 137: ...Calling Line ID function the same admin fields are used as ISDN Calling Number and Called Number services are supported Calling Number services will be routed in the same way as ANI automatic number identification calls using the DID route table The rules and conditions of ANI are the same and still apply to Calling Number service on ISDN lines Called Number services will be routed using the DID r...

Page 138: ...t to ON the incoming CLI is displayed on the station LCD If the CLI NAME DISPLAY PGM 114 FLEX 11 is set to ON the incoming CLI digit display can be replaced with the matched station speed dial data name If the CLI print PGM 200 FLEX 6 is set to ON the incoming CLI can be printed to an RS 232C port If the MY AREA CODE PGM 200 FLEX 9 is set and this value matches the start digits of the incoming CLI...

Page 139: ...s generated as a National Number according to the ADMIN program setting If the ISDN CLI of STATION PGM 114 FLEX 12 is set this value is used as the end part of CLI when the outgoing CLI is generated If the MY AREA CODE PGM 200 FLEX 9 is set and this value is used as the first part of CLI when the outgoing CLI is generated If the entry of CLIP COLP TABLE PGM 201 is set and if the CLIP TABLE INDEX P...

Page 140: ... will be displayed on the LCD of the station If the DID external party hangs up before an Attendant or called station answers the CLI provided by digital network will be stored in the CO message wait queue of the original called station Operation CLI MESSAGE WAIT FEATURE SUMMARY BUTTONS CLI ACTIONS VOL UP DOWN See next CLI message HOLD Make a recall according to CLI message CALLBK Toggle CLI messa...

Page 141: ...E will be display as MM DD or DD MM TIME is always displayed in 24 hour mode To delete the current CLI Message and see the next one 1 Press the CONF button 2 The Station User can see the next CLI message and the current CLI message will be deleted To delete all CLI messages 1 Press the CALLBK button 2 Press the DND button and HOLD button To initiate a call back 1 Press the HOLD button 2 The System...

Page 142: ...eed dial digit position It means that CLI can be entered pressing CONF button If you want to assign the CO for speed it must be prior to pressing the CONF button 4 Press the HOLD SAVE button to store the speed dial number Conditions The CLI display works with about any type of CO service if CO line is ISDN But CLI message wait only works with the DID MSN CO service type of the ISDN line The total ...

Page 143: ...ere is no remaining buffer the following warning message will be printed out through RS 232C WARNING CLI MESSAGE WAITING BUFFER FULL If the CLI number is programmed in the SPEED BIN No Table with the name and the CLI name display ADMIN programmed then the name will be displayed in the LCD The CLI number and CLI user name is toggled by pressing the CALLBK button When a user tries to delete all CLI ...

Page 144: ...aximum pairs and one secretary can be assigned to multiple executives within the maximum pairs When the executive is in DND the secretary can transfer a CO line call or make a camp on It is possible to make a chain to assign Executive Secretary pairs This means that a Secretary may be an Executive of another Executive Secretary pair If an Executive and the Secretary which has own Secretary are bus...

Page 145: ...ing together If one station of linked pair goes to DND call forward or pre selected message display state then the other linked station goes to the same state automatically Also if any station in a linked pair comes out of this state then the other comes out simultaneously If one of linked stations is busy the LCD of the other station will display IN USE AT LINK STA When a linked station is busy t...

Page 146: ...may use Flexible buttons which are assigned as a CO button or CO Group button including the POOL and LOOP buttons According to the Numbering Plan station users can access individual CO Lines by dialing CO Access Codes You can dial 9 to access the first idle line in their CO group You can dial 8801 to access CO Line 001 if it is idle You can dial 801 to access the first idle CO Line in CO Group 1 F...

Page 147: ...Code or the first CO Line Access Code from the accessible group To access a CO Line from an SLT 1 Lift the handset 2 Dial the individual CO Line CO Group Access Code or the first CO Line Access Code from the accessible group To access a CO Line Group 1 Lift the handset 2 Press 8 for the CO Group 3 Dial the CO Group number To assign the LOOP button 1 Press the TRANS PGM button 2 Press FLEX 3 Press ...

Page 148: ...will still be able to receive a transferred CO Line call as applicable The CO Line choice Round robin or Last Choice is determined by Admin Programming PGM 160 FLEX 3 If the CO Line is BRI when a user tries to secure B1 the System can change the CO Line to B2 if there is a B2 CO button or LOOP button Unused CO Lines should be assigned to unused CO Group 9 to prevent being accessed by a station The...

Page 149: ... before the call is disconnected Conditions This feature can be assigned on a station by station basis and is applied to just outgoing CO calls If the Call Cut Off timer is enabled on a Station the timer is still applicable when a call is transferred to another Station On the add on conference the Call Cut Off timer enabled Station will be restricted to the outgoing CO call time The Call Cut Off t...

Page 150: ...ould be heard to make a call Conditions A CO Line may have any number of queues at one time When the queued CO Line becomes idle or a CO Line becomes available in the group the oldest queued station will receive the call back A station can make only one CO Line queuing request at a time If the station tries to make another CO Line queuing the previous one is canceled and the newer one is activated...

Page 151: ...ously called number 2 The previous call is terminated and a new call is established Emergency Call Service You can dial the Emergency Service Code regardless of lower station COS Conditions An emergency call can be dialed by pressing an available CO Line at the station that is assigned to COS 7 If the dialed number for the Emergency Service Code is the same as a station number on the system or LCR...

Page 152: ...re Hot Line is assigned The assigned Hot Line feature is immediately activated To activate Warm Line Lift the handset at a station where Warm Line is assigned The assigned Warm Line feature is activated if no dialing has been done while the Warm Line Timer is running Conditions A station can be assigned Hot Line or Warm Line with Admin Programming PGM 113 FLEX 7 If there is no Flexible Button at t...

Page 153: ...m will secure a CO Line from the programmed CO group and send the modified digits according to LCR programming When a user selects a CO Line and dials a destination number the system checks the LCR programming and sends the call according to the least cost route according to the ADMIN program Operation To activate Internal LCR Dial the internal LCR Code after lifting the handset or pressing the SP...

Page 154: ... call access code is 001 The SBX IP 320 system administrator wants to program Carrier B to be used for only international calls PGM 220 PGM 221 LDT PGM 222 DMT LCR MODE MO1 M02 M11 M12 Loop LCR enabled Bin 000 LCR TYPE COL LCR CODE 0 DMT 00 00 00 Bin 00 Remove Position 01 Remove Number 01 Add Position 01 Add Digit 082 PGM 141 PGM 117 PGM 161 3 Set CO Lines from carrier A to CO group 1 Set CO Lines...

Page 155: ...ode is determined by PGM 220 FLEX 1 LCR Access Mode 00 M00 LCR call is disabled The leading digits can be duplicated FLEX 2 and the DMT index make each entry unique PGM 106 Remove change numbering plan which starts with 7 PGM 141 PGM 117 PGM 161 3 Set normal CO Lines to CO group 1 Set VOIP CO Lines to CO group 2 Enable access CO group 01 02 Override 1st CO Group OFF PGM 220 PGM 221 LDT PGM 222 DMT...

Page 156: ...t CO LCR is applied to ISDN CO an ISDN Information message with called party IE which includes only the numbering plan and numbering type is sent to the network when a user dials a digit It is for the network not to disconnect the line For direct CO LCR leading digits should be programmed in consideration with the dial tone time provided by the Network Direct CO LCR does not use an alternative DMT...

Page 157: ...emory Dialing Auto Call Number Redial ANCR If Call destination is busy or no answer redialing is operated repeatedly within the ACNR retry counter The system will retry the number based on programming with appropriate pauses in between dialing default 3 times Operation To use ACNR while receiving a busy no answer indication on a CO Line use the following procedure 1 Press the REDIAL button 2 Repla...

Page 158: ...its CPTU When a predefined CO Line is busy in ACNR mode an available CO Line in the same group will be secured Admin Programming ACNR Pause Timer PGM 180 FLEX 10 ACNR Delay Timer PGM 180 FLEX 8 ACNR Tone Detect Timer PGM 180 FLEX 13 applicable to analog CO Line only ACNR No Answer Timer PGM 180 FLEX 9 ACNR Retry Counter PGM 180 FLEX 11 ACNR Tone Cadence PGM 423 Last Number Redialing The last diale...

Page 159: ...d phone number up to 10 last dialed numbers can be stored in the directory 2 To make a call press the HOLD SAVE button when the phone number is displayed To use Last Number Redial at an SLT 1 Lift the handset 2 Dial 552 or Press the REDIAL button Conditions When the used CO Line is busy an idle CO Line in the group is accessed and the last dialed number is dialed The last dialed number directory a...

Page 160: ... the saved number is dialed The stored save number is not deleted when the system power is OFF If you press the SPEED button twice after accessing a CO Line and dialing then pause the save number redial bin will be erased Station Speed Dialing A DKTU user can store up to 100 frequently used station numbers to Station Speed Bins 000 099 Station numbers can consist of up to 24 digits including pause...

Page 161: ...unction is Dial Tone Detect Otherwise its function is Pause FLASH Inserts a Flash into the speed number If the accessed CO Line is analog its function is Flash to PX or PBX If the accessed CO Line is ISDN line refer to Ref B and it is stored as the first digit it makes the remaining digits sent with envelope information not in the Calling Party Number IE but in keypad facility IE 6 Press the HOLD ...

Page 162: ...the handset 2 Dial the Speed Dial access code 558 3 Dial the Station Speed dial bin 000 099 To delete a Station Speed Dial from an SLT 1 Lift the handset 2 Dial the Speed Dial access code 555 3 Dial the appropriate Station Speed Dial bin 000 099 4 Press and release the hook switch Conditions A CPTU should be installed to detect a dial tone The Station Speed Dial is secured in data protect mode whe...

Page 163: ...y the System Attendant These numbers are available for easy access by all stations allowed in the system The maximum System Speed Dial capacity is 500 SYSTEM SPEED DIAL SPEED DIAL RANGE DESCRIPTION 2000 2199 Unrestricted 2200 2499 Restricted by Station COS SYSTEM COS COS 1 Unrestricted COS 2 Monitored by Exception Table A COS 3 Monitored by Exception Table B COS 4 Monitored by Exception Table A B ...

Page 164: ... the accessed CO Line is behind the PBX mode its function is Dial Tone Detect Otherwise its function is Pause FLASH Inserts a Flash into the speed number If the accessed CO Line is analog its function is Flash to PX or PBX If the accessed CO Line is ISDN line refer to Ref B and it is stored as the first digit it makes the remaining digits sent with envelope information not in the Calling Party Num...

Page 165: ...applicable digits and special function codes If you dial an empty system speed bin an error tone will sound If you select a CO Line before dialing a System Speed Dial bin number the selected CO Line is used regardless of if there is a programmed CO Line in the System Speed Dial bin number If all CO Lines in the group are busy a busy tone indication sounds when attempting to access a System Speed D...

Page 166: ...ion denied access to paging may still answer a Meet Me Page announcement There is one External Paging Zone available External paging requires an externally provided amplifier and paging system External page can have a relay contact associated to it There are ten internal paging zones available A station can be in any or all zones or in no zone at all Stations not assigned to a page group can still...

Page 167: ...eplace the handset and go on hook To assign Meet me Page at a FLEX button 1 Press the TRANS PGM button 2 Press the desired FLEX button 3 Dial 544 4 Press the HOLD SAVE button to accept changes To respond a Meet me Page 1 Lift the handset or press the SPEAKER button 2 Dial 544 Meet me Page code or In case of Nomad IP dial Meet me Page code and press Send button 3 Press the HOLD SAVE button The call...

Page 168: ...o make a page without lifting handset LIFT HANDSET TO PAGE displays on the LCD Paging can be programmed to a Flex button If an intercom call is received to the paging station the caller will hear an intercom busy tone If a CO line call is received at the paging station the station will receive off hook ring A station may respond to a meet me page regardless of assignment of pick up paging group as...

Page 169: ...e and the confirmation tone record the desired message 6 Press the HOLD SAVE button or Press the SPEAKER button when finished recording the confirmation tone will sound 7 Press the SPEED button while the recorded message is playing to deleted the message a confirmation tone sounds To activate a VMIB message for paging 1 Dial the page code 5xx and lift handset 2 The recorded VMIB message is paged T...

Page 170: ...ging at a flexible button 1 Press the TRANS PGM button 2 Press the FLEX button to assign 3 Dial paging code 5xx 4 Dial Message number 001 070 5 Press the HOLD SAVE button To activate VMIB SOS paging Press the assigned VMIB SOS Paging flexible button Conditions This feature can be only activated by pressing an assigned flexible button on a DKTU in an idle state The VMIB message for SOS Paging can b...

Page 171: ... for PTT If want to remove the assigned page zone input 0 4 Press the HOLD SAVE button To use PTT 1 Press the PTT button of the Nomad IP 2 The user can talk to members of the internal page zone assigned 3 If the PTT button is released paging is ended Conditions PTT follows the feature operation of internal call page except the Page Timer isn t applied The range of internal page zone for PTT follow...

Page 172: ...Operation To activate Call Forward follow the procedures in each sub heading of this section To program Call Forward to a Flexible Button 1 Press the TRANS FOR button 2 Press the flexible button to be assigned 3 Press the TRANS FOR button 4 Assign the Call Forward type 1 Call Forward Unconditional 2 Call Forward Busy 3 Call Forward No Answer 4 Call Forward Busy No Answer 5 Unconditional Station Of...

Page 173: ...ional A user forwards all calls immediately to another station Hunt Group or VMIB Operation To activate Unconditional Call Forward 1 Lift the Handset or press the SPEAKER button 2 Press the DND FOR button 3 Dial the Call Forward code 1 4 Dial Station or Group pilot number to receive the calls 5 Replace the handset and go on hook To assign CALL FORWARD button at a flexible button 1 Press the TRANS ...

Page 174: ...he SPEAKER button 2 Press the DND FOR button 3 Dial the Call Forward type code 2 4 Dial Station Group or VMIB number that will receive the call To assign the CALL FORWARD button at a flexible button 1 Press the TRANS PGM button 2 Press a flexible button 3 Press the DND FOR button 4 Assign the Call Forward type 2 5 Dial the destination that will receive the call 6 Press the HOLD SAVE button To acti...

Page 175: ...e Call Forward No Answer When the station user does not answer within a predetermined amount time the call can be forwarded to an alternate location Operation To activate call forward for when there is no answer 1 Lift the handset or press the SPEAKER button 2 Press the DND FOR button 3 Dial a Call Forward type code 3 4 Dial Station Group or VMIB number to receive the call To assign CALL FORWARD b...

Page 176: ...te calls to another station group or VMIB when the Station is busy and or does not answer in a predefined No Answer time Incoming CO Lines transferred CO Lines and ringing Intercom calls are forwarded Operation To activate call forward when the line is busy or not answer 1 Lift the handset or press the SPEAKER button 2 Press the DND FOR button 3 Dial the Call Forward type code 4 4 Dial Station Gro...

Page 177: ...CO Line calls to a directory number telephone number outside of the system When a call is received the system will access an outgoing CO Line and dial the telephone number entered by the user If a station assigned off net call forward receives a call from an internal and or external caller the call will be forwarded to off net unconditionally Code 5 or after No Answer Ring timer is expired Code 6 ...

Page 178: ...ward access can forward intercom and transferred CO Line calls to a directory number telephone number outside of the system When a call is received the system will access an outgoing CO Line and dial the telephone number entered by the user If a station assigned off net call forward receives a call from either an internal caller or an external caller the call is forwarded to off net unconditionall...

Page 179: ... a station speed bin but the telephone number cannot be erased or edited from the normal speed bin programming mode The assigned station speed bin will be deleted automatically when the user cancels this function Call Forward Incoming CO Off net ATD only The System Attendant can direct the System to re route forward incoming CO Line calls to a directory telephone number outside the system When a c...

Page 180: ...ne Off Net Call Forward from the attendant station 1 Lift the Handset or press the SPEAKER button 2 Press the DND FOR button 3 Dial Call Forward code 7 4 Dial CO Line group access code 9 801 8xx 8801 88xx or 8 or press CO Line button 5 Dial number Conditions If there is no idle CO Line Off net Call Forward is not activated This feature is not applicable for DID lines It is unconditional and forwar...

Page 181: ...AKER button 2 Press the DND FOR button 3 Dial Call Forward Code 0 4 Dial forwarding Station number 5 Dial forwarding Station authorization code 6 Replace the Handset and go on hook To deactivate Follow me Call Forward from the Station User Station Only 1 Verify the line is in an idle state 2 Press the DND FOR button 3 In off hook state press the DND FOR button and dial To register the authorizatio...

Page 182: ...te call forward from an SLT 1 Lift the handset 2 Dial call forward code 554 3 Dial the call forward type 4 Dial the Station or Group speed number that will receive call or Press the key to forward to System VMIB 5 Replace the handset and go on hook To deactivate call forward from an SLT 1 Lift the handset 2 Dial the call forward code 554 and number or Dial 559 3 Confirmation tone should be heard t...

Page 183: ...eset Call Forward Timer The destination can be another Station or a Hunt Group Conditions In Preset Call Forward a busy station will not receive a CO Line ring and the next assigned station will receive the CO Line ring If the station is not forwarded to another destination then the call will not be forwarded and will continue to ring at the station until answered The Preset Call Forward loop feat...

Page 184: ...state Operation To make an Unscreened CO line call transfer 1 Press the TRANS PGM button Intercom dial tone sounds and the previous call is placed on hold 2 Seize a CO Line and dial the number of the external party that will receive the call 3 Replace the handset and go on hook To make a Screened CO line call transfer 1 Press the TRANS PGM button The Intercom dial tone sounds and the previous call...

Page 185: ...call is disconnected and the original incoming call is connected Admin Programming Transfer Recall Timer PGM 180 FLEX 7 Hold Recall Timer PGM 180 FLEX 5 Attendant Recall Timer PGM 180 FLEX 1 Open Loop Detect Timer PGM 142 FLEX 13 Unsupervised Conference Timer PGM 182 FLEX 6 Call Transfer to Station A Call can be transferred to another station within the system The transfer can be screened announce...

Page 186: ... 5 Replace the handset or go on hook To transfer to a busy station use the following procedure 1 Press the TRANS PGM button 2 The CO Line automatically is placed on exclusive hold and the ICM busy tone sounds 3 The transferred station will receive a muted transferred CO Line ring 4 If the call is not answered within the designated Transfer Recall time the CO Line will be recalled to at transferrin...

Page 187: ...en the attendant has a DSS and a station of programmed in DSS receives transferred call the LED of DSS button in attendant will flashing When the SLT user is in the screened transfer mode and tries to converse both transferred station and CO Line the user can activate brokers call with hook flash It is impossible to transfer a call to another busy SLT from a SLT When receiving busy tone SLT user c...

Page 188: ...on Exclusive System Hold from an SLT depending on Hold Preference Hook flash and dial 560 To access a CO Line on Exclusive System Hold from the DKTU where the hold was placed 1 Lift the handset 2 Press the CO button or Dial 8 and the CO Line number To access a CO Line on Exclusive System Hold from the SLT where the hold was placed 1 Lift the handset 2 Dial 8 FEATURE DESCRIPTION System Hold Any Sta...

Page 189: ... the call remains unanswered for after the Attendant Recall time expires the call will be disconnected Admin Programming Hold Preference PGM 160 FLEX 8 Attendant Recall Timer PGM 180 FLEX 1 Exclusive Hold Recall Timer PGM 180 FLEX 4 Hold Recall Timer PGM 180 FLEX 5 System Hold Recall Timer PGM 180 FLEX 6 Transfer Recall Timer PGM 180 FLEX 7 Hold Preference Preferred Hold type is set by ADMIN progr...

Page 190: ...vious CO Call is placed the Admin Programmed preferred Hold state Admin Programming Automatic Hold PGM 112 FLEX 2 Hold Preference PGM 160 FLEX 8 Park A User can park an ICM or CO call in a virtual location The User can then make a page announcement for the desired User to pick up the parked call The paged user can retrieve the call by dialing the designated location number Note A Station must have...

Page 191: ...call remains unanswered for the duration of the Call Park Recall time the original Station that parked the call will receive a recall If the call is still unanswered then the attendant will receive the recall If the Attendant does not answer again in the Attendant Recall time the CO Line call will be disconnected and the line will be returned to an idle state In case of ICM call parking the attend...

Page 192: ...3 Dial the Intercom number of the ringing Station To assign DIRECT CALL PICK UP button at a flexible button 1 Press the TRANS PGM button 2 Press the FLEX button to be assigned 3 Dial 7 4 Press the HOLD SAVE button to accept changes Conditions A CO Line POOL or LOOP button is required to pick up a CO Line call When several calls are queued at a station or hunt group the pick up depends on the Pick ...

Page 193: ...tion Guide Direct Call Pick up Code PGM 107 FLEX 6 PLA Priority Setting Pick up Priority PGM 173 Group Call Pick Up A station can pick up a call ringing at another station in the same pick up group Ringing intercom calls incoming CO Lines recalling CO Lines and transferred CO Lines can be answered by a station instead of the ringing Station if the Stations belong to the same pick up group Operatio...

Page 194: ...ype of CO Lines are queued the first queued CO Line is picked up Group call pick up is allowed within the intercom tenancy group A Station cannot pick up any call to the station that belongs to a denied Intercom Tenancy Group Admin Programming Pick up Attribute PGM 190 FLEX 2 Pick up Group Attributes PGM 191 PLA Priority Setting PGM 173 Pick up Priority Software Upgrade The SBX IP 320 MBU software...

Page 195: ...y ipLDK upgrade program in a remote PC Operation To upgrade the software via LAN use the following procedure 1 Connect the LAN cable to the PC LAN card 2 Run the ipLDK PC Upgrade program 3 Select the ipLDK system to be upgraded 4 Click on the OK button 5 Select the port type TCP Connection 6 Click on the Select button ...

Page 196: ...s ROM data and fill the SBX IP 320 ROM area with the new ROM file Conditions When the line is released while upgrading process just dial the phone number again If the line was properly disconnected it will be connected immediately While in the upgrading process other features do not work in the system When the MBU software upgrade is finished without completing you can retry to upgrade by doing th...

Page 197: ...llation Guide IP Setting for MBU PGM 108 MODEM The SBX IP 320 MBU software can be upgraded through Modem interface by using the ipLDK upgrade program in a remote PC Operation To upgrade the Modem software 1 Run the ipLDK PC Upgrade program 2 Select the ipLDK System to be upgraded 3 Click on the OK button ...

Page 198: ...rt button the SBX IP 320 MBU software upgrade will begin 10 When the ROM file is finished downloading the SBX IP 320 System will erase the previous ROM data and start to fill the SBX IP 320 ROM area with the received ROM file Conditions When the line is released while upgrading process retry the ipLDK PC Upgrade program again While in the upgrading process other features do not work in the system ...

Page 199: ...mming Modem Assignment ASC Device PGM 170 Serial COM port The MBU software can be upgraded through RS 232C interface by using the ipLDK upgrade program in the PC Operation To upgrade the SERIAL COM port 1 Connect the RS 232C cable between the SBX IP 320 system and the PC 2 Run the ipLDK PC Upgrade program 3 Select the ipLDK system to be upgraded 4 Click on the OK button ...

Page 200: ...190 SBX IP 320 Features Operation Guide 5 Select the port type Serial Connection 6 Click on the Select button 7 Enter the Serial Port Number Admin Password and select the serial port Baud Rate 8 Click on the Next button ...

Page 201: ...0 ROM area with the downloaded ROM file Conditions While in the upgrade process other features do not work in the system When the SBX IP 320 MBU software upgrade is finished without completing you can retry to upgrade by doing the whole process again If the ROM files you want to send are invalid the MBU software upgrade will not be started The Serial port should be connected to COM port 2 in the M...

Page 202: ...P or Nomad IP and ez Phone Operation To print the SMDR 1 Activate the PC utility program on a networked PC 2 Connect the serial port of MBU to the serial port of the PC with the RS 232C cable At the Attendant Station 3 Press the TRANS PGM button 4 Dial 0111 Station Base or 0113 Group Base 5 Enter the Station or Group range The SMDR is printed to the PC To delete an SMDR 1 Press the TRANS PGM butto...

Page 203: ... 10 digit call cost field 12 digit account code field When the SMDR storage pools are almost exhausted the system gives Buffer full warning signal to the attendant The Attendant station LCD will indicate how many SMDR records remain to store at some intervals Some stations can be grouped to count the billing with a SMDR receipt using an SMDR account group The SLT DTMF RLS TMR should be adjusted to...

Page 204: ...ce members are printed at DIALED field In Hands free mode or Private mode SMDR can be printed ICM call parking feature SMDR is printed as two records Before parking and after parking and someone is answered records Park recalling is printed as another record In the ICM call parking feature parked time is not calculated SMDR time Two records are produced Before parking and after parked call answeri...

Page 205: ...18 37 R103 RING 00 04 DID call is received at STA 102 via unconditional call forward to STA 103 during 4 sec and disconnected 0005 621008 00 00 20 26 05 08 13 02 G620 RING 00 06 DID call is received at Ring Group 621 during 6sec and disconnected 0006 10000100 00 04 06 05 08 16 04 H100 RING 00 02 DID call is disconnected while STA 100 is being held it 0007 10200100 00 07 06 05 08 17 04 H100 RING 00...

Page 206: ...he Attendant station 1 Press the TRANS PGM button 2 Dial 0118 The lost call count is cleared is printed and the lost call count time is restarted Conditions The SMDR record is sent to RS 232C automatically as soon as the event takes place The SMDR record about lost calls is not saved Only the records are counted To activate the SMDR record the SMDR field must be set in ADMIN programming Admin Prog...

Page 207: ...ng enabled disabled When the incoming call receives and answers If activated as soon as answering it sends the collect call blocking signal towards the PX Conditions When the incoming party sends the collect call blocking signal towards the PX if it is a collect call it disconnects the call If it is a normal call it continues to communicate For LCO to activate collect call blocking feature set PGM...

Page 208: ...tion To activate deactivate message wait notification to a mobile phone 1 Press PGM 36 2 Dial 1 to activate 0 to deactivate 3 Press the HOLD button Condition This can be activated when the SMS admin PGM turns on Admin Programming PGM 291 FLEX 1 SMS Service Center Number PGM 291 FLEX 2 SMS CENTER CLI PGM 292 FLEX 1 SMS Receive Station Assignment PGM 292 FLEX 3 SMS Usage PGM 292 FLEX 4 SMS Outgoing ...

Page 209: ...nding of an SMS message to a PSTN number not an internal extension number but a public phone number To send an external SMS message users can use the PC applications or extensions listed in the table above Extension Type Model Name To Send To Save To Retrieve Remark PC Application ez Phone Nomad SP Nomad IP Yes Yes Yes DKTU 7208D 7224D No No Yes From DKTU only retrieval is available SLT SMS SLT Ye...

Page 210: ...n so that the message is deleted from the memory of the SBX IP 320 The following table contains the information on the storage place for each SMS message Operation To send an SMS in an application 1 Enter Called Party Number Destination Address in the Phone Number input section of the application and press the button to insert dialed telephone number into SMS receiver list above the input section ...

Page 211: ...an be sent to the destination properly To receive an SMS 1 When an incoming call comes in with the same Caller ID in SMS Service Center CLI then the system connects the CO with the SMS channel to receive the SMS from the PSTN 2 The SMS message delivery is completed and the SMS message is saved in the memory of the SBX IP 320 system 3 If the assigned station of application is a DKTU the SMS message...

Page 212: ...protected A max of 4 SMS Channels are serviced A max of 100 SMS messages can be stored in the SBX IP 320 system If the SMS message buffer is full a warning message is sent to attendant and a new SMS message cannot be received When the SMS destination is an SLT the SBX IP 320 tries to regenerate the SMS message three times when the destination is in idle state If the destination does not respond to...

Page 213: ...t various system activities at the request of the main Attendant The information can be used to Monitor and evaluate system performance Observe current usage and take corrective actions if needed Anticipate possible CO line problems Determine system updates and upgrades The traffic data is output to the RS 232C or LAN The system supports the following traffic reports Attendant Traffic Report Call ...

Page 214: ...eport periodically 1 Press the TRANS PGM button 2 Dial 0122 3 Select the Measurement Time type 4 Press the HOLD SAVE button To cancel periodic printing of all summary traffic report 1 Press the TRANS PGM button 2 Dial 0123 3 Press the HOLD SAVE button To print the each traffic report 1 Press the TRANS PGM button 2 Dial 0124 0129 3 Select Measurement Time type or CO group number if required 4 Press...

Page 215: ...ch is dropped while the call is in hold mode Held calls which is time out and recalled are included in this call count Calls Held The number of calls which answered by attendant and placed on hold state by attendant Time Available The time duration which the attendants don t answer the calls but are available to handle new calls Measured with minutes Time Talk The total time during measuring inter...

Page 216: ...AVE button Ex Site Name Report Type Attendant Traffic Report Yesterday Total Date 02 12 08 13 14 Atd Meas Calls Time Time Speed Atd No Hour Total Ans Abnd H Abd Held Avail Talk HeldNoAns Ans Type 2629 9 3 6 0 0 02 02 00 00 00 00 00 00 00 00 Sys 4807 8 6 2 0 0 04 21 00 13 00 00 00 09 00 04 Main 3619 4 4 0 0 0 01 04 00 21 00 00 00 01 Main 2618 0 0 0 0 0 00 05 00 00 00 00 Main 3629 6 1 5 0 0 02 58 00...

Page 217: ... s total Call Hourly Report Analysis of call overload by showing the last 24hour s per hour call This report provides the following information fields Analysis Start Hour Starting time of hour duration which the data is recorded Number of Calls Completed The total number of calls completed or answered during the listed hour Operation To print the Call Summary Report at the main Attendant station 1...

Page 218: ...elds Peak Hour for All CO Groups The time duration hour in a day that has the largest total usage when summed over all CO groups Group Number A number that identifies each CO group associated with the displayed data Group numbers are displayed in numeric order beginning with the lowest number and continuing to the highest one Number of CO The number of CO line in the group Analysis Start Hour The ...

Page 219: ...offered calls that are not carried on the CO group It will not be included unauthorized calls which are denied on the CO group or uncompleted calls carried on the CO group unanswered calls CO Traffic Hourly Report Analysis of CO traffic patterns by showing per hour CO traffic for the past 24 hours Operation To print the CO Traffic Summary Report at the main Attendant station 1 Press the TRANS PGM ...

Page 220: ... Receiver VMIB CPTU by showing the statistics Choose one of the following time duration today s peak time yesterday s peak time last hour yesterday s total and today s total It provides the following information fields Type The type of H W unit being measured Number of Unit The total number of installed H W unit Analysis Start Hour The starting time of the last hour or the hour with the highest Pe...

Page 221: ... the main Attendant station 1 Press the TRANS PGM button 2 Dial 0127 3 Select the Measurement Time type 4 Press the HOLD SAVE button Ex Site Name Report Type H W Unit Usage Summary Report Yesterday Total Date 02 12 08 13 15 Unit Num Anal Total Total Type Unit Hour Req Denied VMIB 4 27 0 DTMF 13 27 0 CPTU 12 27 0 ...

Page 222: ...stination is busy call is rerouted to Reroute Destination VMIB Access option must be ON PGM 113 FLEX 2 Admin Programming VMIB Access PGM 113 FLEX 2 DID Destination PGM 231 Direct Transfer to VMIB A CO ICM Call can be transferred directly to a station s voice mailbox Operation Below operation is executed at transferring Station 1 Station is on a CO ICM call 2 Press the TRANS button to transfer to a...

Page 223: ...er at Station 100 3 No answer to VMIB timer expired 4 Recording announcement is played 5 After confirmation tone is heard caller can record voice Conditions If a Destination is forwarded to another destination another station hunt group VMIB then this timer is not operated A Hunt Call is not assigned to this timer regardless of the No Answer to VMIB ON OFF option because Hunt uses a call flow To c...

Page 224: ...nd dial 06 2 Dial the message number Then you will hear the announcement Press the key to record If there is already a recorded message in the number dialed a corresponding message will be played 3 Dial to start recording Start the recording after hearing the announcement Record your message and hearing the confirmation tone or Dial to record using an external music port on the MBU 4 Press the HOL...

Page 225: ...n 7208D 7224D SYSTEM PROMPT MESSAGES FIXED NO MESSAGES 071 Reserved 072 Reserved 073 Invalid Number Prompt 074 Time Out Prompt 075 Retry Prompt 076 Transfer to Attendant Prompt 077 Reserved 078 Leave Message Prompt 079 Record Start Prompt 080 Authorization Code Prompt 081 Busy Prompt 082 Reserved for Office version Wakeup Prompt only for Hotel version 083 Station Off net Forward Prompt 084 DND Pro...

Page 226: ...ound if an attempt is made to record system greetings and prompts in a system without a VMIB If there is a recorded message in the bin the previously recorded message is played when user dials the message number If you stop recording by pressing the SPEAKER button or go on hook while recording the already recorded message is saved You should delete the recorded message to cancel the recording To r...

Page 227: ...ation they will be saved at all VMIBs in the system The system supports system prompts 072 100 basically However users may use their own prompts by recording the prompts at an attendant station Admin Programming VMIB Access PGM 113 FLEX 2 VMIB User Record Timer PGM 181 FLEX 3 VMIB Valid User Message Timer PGM 181 FLEX 4 Station Group Assignment and Attributes PGM 190 and 191 Recording User VMIB An...

Page 228: ...o off hook or press the SPEAKER button 2 Press the DND FOR button 3 Dial the forward type 1 4 4 Dial the key a confirmation tone is heard To deactivate call forward to VMIB from a station Press the DND FOR button To leave a voice message wait at a Station 1 The caller will hear the User greeting and the Record your message announcement 2 After a beep tone record your message 3 Hang up to complete ...

Page 229: ...er expires a confirmation tone is heard and the message is saved in the station If the station has several messages to be retrieved by pressing the CALLBK button the message only with station number will be retrieved first Message wait with station number VMIB Message wait CLI Message wait VM group Message wait Pressing the CALLBK button at the calling station before the user greeting is played ca...

Page 230: ... retrieving messages the User can rewind messages as allowed by the Rewind Message Timer PGM 181 FLEX 17 Admin Programming VMIB Message Type PGM 111 FLEX 17 VMIB Access PGM 113 FLEX 2 VMIB MSG Retrieve PASSWORD PGM 113 FLEX 8 VMIB MSG Retrieve Date Time PGM 113 FLEX 9 VMIB Forward No Answer Timer PGM 181 FLEX 1 VMIB User Record Timer PGM 181 FLEX 3 VMIB Valid User Message Timer PGM 181 FLEX 4 VMIB...

Page 231: ... DISA 2 The User greeting plays While the user greeting is playing press the key the Enter your password prompt is played 3 Enter the password authorization code and press the key if authorization code is longer than 5 digits the key is not needed 4 A message plays that tells you the number of messages present in the inbox 5 Press the appropriate number refer to values 1 to retrieve voice messages...

Page 232: ...rol mode 2 The VMIB forward mode of the station is released To exit VMIB Control mode Dial in the main menu of Remote VMIB control mode Conditions If you press the key while operating in a sub menu the system goes to the main control menu If you do not enter any digit for the length of time set for the Inter digit timer the connection is dropped automatically If VMIB User Record Timer expires whil...

Page 233: ...nversation will be recorded in the user s mailbox The user presses the RECORD button again or hangs up to end the recording Protocol When the User presses the RECORD button the System sends a SMDI message to Voice Mail PC through RS 232C cable The format is the same as follows crlfMD0010mmmmH0xxxxxxxxxbbcrlf Y cr carriage return lf line feed mmmm VM port number H Action code for recording xxxxxxxx...

Page 234: ...re 1 Press the TRANS PGM button 2 Press the flexible button to be assigned 3 Press the TRANS PGM button and dial 54 4 Press the HOLD SAVE button While a station user is in a conversation with a CO line caller the user presses the RECORD button and the conversation will be recorded in the user s mailbox The user presses the RECORD button again or hangs up to end the recording Conditions During the ...

Page 235: ...mer expires or when the Attendant is busy Operation To operate Auto Attendant When an incoming call is received at the Attendant station and the call is not answered before the No Answer Timer expires the call is forwarded to the Auto Attendant The caller will hear a VMIB message and can reroute to another user using CCR Conditions Not available for recall and transferred calls CO ringing should b...

Page 236: ...ibility to add an additional voice message when he transfers a voice message to another station possible with 7224D which has 3 soft keys Admin Programming VMIB Access PGM 113 FLEX 2 VMIB Message with CLI When an outside caller leaves a message the CLI is saved with message The CLI is displayed when playing the message and the station user can make a callback using the CLI Operation Call back when...

Page 237: ...f the IP address would be used Ex IP Address 156 147 3 201 Dialed number 156 147 3 201 3 Press the button to place the call If the Called Party is a user in the SBX IP 320 System ringing will follow the pre defined Ring Assignment PGM 144 Conditions When programming Speed Dial for Direct Call the key must not be used ex to assign 156 147 3 139 to Speed Dial enter 156 147 3 139 and not 156 147 3 13...

Page 238: ...Type Digit Conversion Table Flexible DID Table etc VOIP CO calls do not follow the assigned Ring Assignment even if DID DISA destinations are forwarded to the Attendant The call will be transferred to the Attendant directly If the Network Routing Table has more than one table entry that is the same routing number but the destination is different the call will be routed to the default destination o...

Page 239: ...rol that results in representing to an endpoint a Q 931 call state that is different from the actual call state at the other endpoint Such intermediate entities shall ensure that H 245 messages encapsulated in Q 931 messages are forwarded to the other endpoint even if the Q 931 message in which the H 245 message is encapsulated would be consumed and not forwarded to the other endpoint This is acco...

Page 240: ... These bits can be further broken into 5 subfields given below The 3 precedence bits specify the datagram precedence varying from 0 to 7 This allows the senders to indicate the importance of each datagram The TOS provides a mechanism that can allow control information precedence over data The other 3 bits represent the following D requests low delay T requests high throughput R requests high relia...

Page 241: ...represent the precedence bits as follows PRECEDENCE BITS 0 1 2 TOS 0 000 0 1 001 32 2 010 64 3 011 96 4 100 128 5 101 160 6 110 192 7 111 224 Precedence 0 TOS 0 is NORMAL PRECEDENCE low precedence while precedence 7 TOS 224 is called network control High precedence Since there is no load on the line one would expect the TOS to have no effect on the ping statistics Rightly so we see from the chart ...

Page 242: ...VoIP Service 232 SBX IP 320 Features Operation Guide ...

Page 243: ...omatic Call Release 16 Automatic Fax Transfer 26 Automatic Hold 180 Automatic Privacy 27 B Background Music BGM 29 Barge In 28 Busy Lamp Field BLF 107 C Call by IP Address 227 Call Completion 108 Call Control 13 Call Coverage 62 Call Forward 162 Call Forward Busy 164 Call Forward Busy No Answer 166 Call Forward Follow Me 171 Call Forward Incoming CO Off net ATD only 169 Call Forward No Answer 165 ...

Page 244: ...Step Call Analog Only 141 CO Traffic Hourly Report 209 CO Transit In 112 CO Transit Out 113 Customer Call Routing CCR with VMIB 95 D Data Line Security 35 Date Time Display 7 Day Night Service 8 Dialing Security 35 DID Call to Each Station s Voice Mailbox 212 Directed Call Pick Up 182 Direct Inward Dialing DID 97 Direct Inward System Access DISA 98 Direct Transfer to VMIB 212 Disable Outgoing Acce...

Page 245: ...All Call and Meet Me Page 156 Internet Protocol H 450 105 ISDN Service 127 L Last Number Redialing 148 LCD Date Time Display 7 Least Cost Routing LCR 143 Linked Pair Station 135 Linked Stations 134 Loud Bell 81 M Memory Dialing 147 Message Wait Call Back 54 Message Wait Indication MWI SLT Feature 56 Message Wait Notification to Mobile Extension 198 Mobile Extension 56 Music On Hold MOH 59 Mute 60 ...

Page 246: ...MIB Announcement 217 Remote Control 221 Rerouting 162 Ring Assignment 102 Ring Group 92 Ring Type 33 S Save Number Redialing 149 Short Message Service 199 SLT Call Forward 172 SMDR Print out 195 Software Upgrade 184 SOS Paging 160 Station Call Coverage 62 Station Feature Cancel 12 Station Message Detail Recording SMDR 192 Station Name 64 Station Port Blocking 66 Station Programming 67 Station Relo...

Page 247: ...up Unified Call Distribution 93 Universal Night Answer UNA 104 User VMIB Announcement 217 V VMIB Announcement for Auto Attendant 225 VMIB Message Transfer 226 VMIB Message with CLI 226 Voice Mail Group 94 Voice Over 70 VoIP Call by Routing Table 228 VOIP Networking 124 W Wakeup 72 Walking Class of Service Walking COS 20 ...

Page 248: ...Index IND 6 SBX IP 320 Features Operation Guide ...

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