Incoming Call Pickup
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SBX IP 320 Features & Operation Guide
To use DID CCR:
1.
Verify the CO Service Type is set to DID/MSN at PGM 140.
2.
Press [FLEX 1]
3.
Verify the DID Digit Receive Number is set to 3 at PGM 146.
4.
Set DID Conversion Type as 2 (using Flexible DID Table) at PGM 143
5.
Press [FLEX 4]
6.
Set the Destination Type as 3 (VMIB)
7.
Select Announcement Number 01 for the Flexible DID Table at PGM 231.
Conditions
•
To use the CCR feature for DID, VMIB should be assigned for Flexible DID Destination
(PGM 231).
•
The CCR feature is only supported for DID and DISA.
•
If a caller dials a full destination number, the call will be directly routed to the desired
destination by the system numbering plan.
•
If a caller dials one digit then pauses, the SBX IP 320 system will compare the digit with
the CCR Table. If a matching digit is found on the CCR Table, and the bin number is the
same as the VMIB Announcement, the call will be routed to the programmed destination.
•
If the dialed digit is invalid, the caller can attempt to redial up to 3 times (the DISA Retry
Counter is also programmable). When the DISA Retry Counter is exceeded, the call will
be routed to the recall destination or disconnected following an error tone.
•
VMIB announcement 01-70 may be used for CCR.
•
Call routing will be operated with previously programmed VMIB announcement.
•
The maximum CCR depth is 10.
•
The external user can dial alternate digits while the VMIB announcement is being played
or the digits should be entered within the Inter-digit Time (5 sec) after the announcement
is ended.
•
If the caller does not dial any digits within the Inter-digit Time (5 sec), the call will be
routed to the Assigned Ring Station or disconnected following an error tone.
•
If a user presses the # button while CCR is in operation, CCR will return to the first step
of Operation.
•
If a user presses the * button while CCR is in operation, CCR will return to the previous
step.