Variquest Perfecta 3600STP, User Manual

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6-68
VariQuest
®
Perfecta™ 3600STP
User’s Guide
Troubleshooting Data Communication Issues
3. If you have established that the computer and the printer both
have active connections to a network, you can check whether
they are on the same network by trying to access the printer's
Embedded Web Server (see
“Access the Embedded Web
Server” on page 2-18
).
- If you cannot access the Embedded Web Server and are sure
that both the computer and printer have active connections to
the same network, the firewall security software could be
blocking communication. Temporarily turn off any firewall
security software running on your computer and try to access
the Embedded Web Server again. If you can access it, try using
the printer for printing.
- If you are able to access the Embedded Web Server and use
your printer with the firewall turned off, you need to reconfigure
your firewall settings to allow the computer and printer to
communicate with each other over the network.
- If you are able to access the Embedded Web Server, but are
still unable to use the printer even with the firewall turned off, try
enabling the firewall software to recognize the printer.
4. If you have the HP software installed, you can check the
printer’s status from your computer to check whether the
printer is paused or offline, preventing you from using it.
a. Click
Start > Settings > Printers or Printers and Faxes .
- or -
Click Start > Control Panel , then double-click Printers .
b. If the printers on your computer are not displayed in
Details
view, click the View menu, then click Details .
c. Depending on the printer status, do one of the following:
* If the printer is Offline, right-click the printer, and click Use
Printer Online .
* If printer is Paused, right-click the printer, and click Resume
Printing .
d. Try using the printer over the network.
Wireless Network Issues
Problem Suggested Action