6-48
VariQuest
®
Perfecta™ 3600STP
User’s Guide
Troubleshooting Scan and Copy Issues
Incorrect paper advance, skew
during scanning, or horizontal
wrinkles
You may encounter problems with some thick glossy originals
moving through the scanner’s paper path and/or the original may
become skewed during the scanning process.
If some paper rollers are not working correctly, the paper may get
stuck in some regions and not in others. As a result, you may find
small horizontal wrinkles in the scanned image.
1. Turn your original 90 degrees and repeat your scan.
2. If the problem persists:
- Open the scanner lid.
- Clean the feed wheels (small black rubber) and the pressure
sliders (wide white plastic).
- If you find dust particles or objects that obstruct movement of
the pressure sliders, try to remove them.
- Close the scanner lid and repeat the scan.
3. If the problem persists, restart the scanner by turning it off and
on again. If an error message displays during the operation,
contact your VariQuest dealer and report the error message. If
no error message displays, repeat the scan.
4.
If the problem persists, analyze patterns
D
,
K
and
L
of the
diagnostic plot. The plot should look like this:
5.
If you see an image resembling the incorrect examples below,
contact your VariQuest dealer and report
an “incorrect paper
advance” problem.
Copy and Scan Quality Issues
(Continued)
Problem
Suggested Action
