6-12
VariQuest
®
Perfecta™ 3600STP
User’s Guide
Troubleshooting Paper or Paper Quality Issues
Scanner Problems
Problem
Suggested Action
The scanner does not load the
original.
If you have difficulty loading the original when scanning, try the
following:
1. Check that the unit is on.
2. Wait until the unit has booted up completely and is idle.
3. Check for messages in the
Touch Panel
.
4. If you completed the previous steps, verify that the original
meets the scanner specifications.
5. Make sure you are loading the original far enough into the
scanner so that it can be detected.
6. Make sure the leading edge of the original is flat and the is
even when loading it. If not, trim the leading edge so the media
enters the scanner smoothly.
7. Try using a different media type to eliminate the scanner
hardware as an issue.
Scanner is jammed.
When a paper jam occurs, a message normally appears on the
front-panel display. To clear a scanner paper jam:
1. Open scanner lid.
2. Pull paper out from one of the following paths:
- Top-rear area at the back.
- Front bottom area between scanner platen and front window.
CAUTION!
Do not move the paper sideways as it could damage the
scanner.
