6-66
VariQuest
®
Perfecta™ 3600STP
User’s Guide
Troubleshooting Data Communication Issues
Wireless Network Issues
Problem
Suggested Action
Cannot connect wirelessly.
This printer supports 2.4 GHz
Wireless connection. 5 GHz is not
supported.
1. Make sure the wireless (802.11) light at the top left of the front
panel is turned on
. If the blue light is not lit, the wireless
capabilities may not have been turned on. To turn on wireless,
press
, then
Wireless Settings > Wireless > On
.
2. Disconnect the Ethernet cable, if connected to the printer.
Connecting an Ethernet cable turns off the printer's wireless
capabilities.
3. Restart components of the wireless network. Turn off the router
and the printer, then turn them back on in this order: 1) Router,
then 2) Printer. If you still are unable to connect, turn off the
router, printer, and your computer. Sometimes, turning off the
power and then turning it back on can solve a network
communication issue.
4. Run the Wireless Network Test. To print a Wireless Network
Test page, swipe down on the dashboard, then touch
, then
Settings > Print Wireless Network Test
. If a problem is
detected, the printed test report includes recommendations
that could help to solve the problem.
