6-2
VariQuest
®
Perfecta™ 3600STP
User’s Guide
Troubleshooting Paper Issues
Troubleshooting Paper Issues
Troubleshooting Paper Issues
Problem
Suggested Action
Paper cannot be loaded
successfully.
• Check that no paper is already loaded.
• Ensure that the paper is far enough inside the printer, you should
feel the printer grab the paper.
• Do not attempt to straighten the paper during the aligning process,
unless instructed to do so by the front-panel display. The printer
automatically attempts to straighten the paper.
• The paper may be crumpled, or warped, or may have irregular
edges.
Unsuccessful Roll Load
• Check that the roll is at least 11 inches wide: narrower rolls are not
supported.
• Check the leading edge of the paper: if it is not straight or clean, it
should be trimmed. Remove the initial 1 inch from the roll and try
again. This may be necessary even with a new roll of paper.
• Check that the roll ends are tight against the spindle ends.
• Check that the spindle is correctly inserted.
• Check that the output tray is closed. The roll will not load when it
is open.
• Check that the paper is correctly loaded on the spindle, and that it
loads over the roll toward you.
• Check that all roll end plugs have been removed.
• Check that the paper is wound tightly on the roll.
• Do not touch the roll or paper at during the alignment process.
• If the paper has not been inserted straight, follow the instructions
on the front panel.
• To start the load process again, cancel the process on the front
panel and rewind the roll from the end of the spindle until the edge
is removed from the printer.
Note:
If the roll has become loose around the core, the printer
cannot load the paper.
