TransCore SmartPass AI1611, System Manual

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SmartPass® Integrated Reader 2450 MHz (High Voltage) System Guide
Symptom Remedy
When connected to a PC that is
running terminal communications
software, a just-powered up
SmartPass displays one of the
following messages:
#Model SP-ACC Ver 2.00D
SNYYYYYY
#[Copyright notice] SmartPass works! The software is now loaded.
YYYYYY is the TransCore assigned serial number for
this SmartPass. However, if YYYYYY = 000000, the
internal battery has failed or a serial number has never
been assigned. If the internal battery has failed, the
SmartPass must be returned to the factory for
replacement. If a serial number has not been assigned
to SmartPass, you can assign a unique serial number
by using command 695. Note that each SmartPass unit
must have its own unique serial number.
The read zone is too small. If another SmartPass is in the same area, be sure it
operates on another frequency that is at least 3 MHz
different.
Check for possible interference from another nearby RF
source: fluorescent lights, neon signs, high voltage
power lines, nearby cellular telephone, or radio stations.
Lights will need to be removed or shielded. Point
SmartPass in a different direction to see if interference
comes from only one direction. You may require a
different SmartPass that uses another frequency.
The perimeter of the read zone
has been defined, but there is a
“hollow” spot in the center of the
zone that does not read tags. The angle of SmartPass may need adjustment. Slightly
tilt the angle to change either the length or width of the
read zone. If the problem persists, adjust the
potentiometer.
How do I download the SmartPass
software diskette? To download SmartPass software, you will need a
SmartPass software diskette with READ.ME, DL.EXE,
and [new software file]. Insert the demonstration
diskette into your PC and print the instructions on the
READ.ME file.
Need Help?
TransCore authorized dealers and distributors are responsible to their direct
customers for support. Authorized dealers needing support are encouraged to
call (214) 461-4031.
TransCore will respond to requests for support from authorized dealers and
distributors. Call (214) 461-4031, 8:00
A
.
M
. to 5:00
P
.
M
. U.S. Central time,
Monday through Friday, and ask for the SmartPass Product Manager. Send faxes
to (214) 461-6478 ATTN: SmartPass Product Manager. Please be prepared to
answer a series of questions that are designed to route you to the best TransCore
support resource available. These questions will relate to symptoms,
configuration, model, and tags used.
End-users and facility operators calling TransCore will be referred to
the dealer responsible for the system sale.
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