Spectra Logic Spectra nTier700, Installation Manual

Page: 89 / 120

RMA Returns
89
RMA Returns
Your SpectraGuard Technical Support representative may ask you to return a problem
component to Spectra Logic for servicing. To return a component:
1.
Obtain a Return Materials Authorization (RMA) number from a SpectraGuard
Technical Support representative. This number identifies the component when it
arrives at Spectra Logic.
2.
Pack the component in its original shipping materials and in the manner instructed
by Spectra Logic.
Caution:
If the component is improperly packed, the warranty is void. If
you do not have appropriate packaging materials or have any
questions about packaging, contact SpectraGuard Technical
Support (see
Contacting Spectra Logic on page 5).
3.
Follow the steps that are appropriate for your location to ship the component.
Domestic Returns
Instructions Notes
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
Suite B
5571 Arapahoe Avenue
Boulder CO 80303
ƒ
Make sure you write the RMA number on the
shipping label.
ƒ
For follow-up on RMA equipment service
and returns, contact SpectraGuard Technical
Support either by phone or email (see
Contacting Spectra Logic on page 5).
International Returns
Instructions Notes
1.
Fill out your portion of the International
Shipping Instructions form, available on
the Spectra Logic Web site.
2.
Return the form to Spectra Logic in one
of the following ways:
Email : intlreturns@spectralogic.com
Fax : 303.939.8844
Post : Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301
USA
ƒ
Spectra Logic arranges for return shipment
when a request is made to International
Shipping.
ƒ
When you receive confirmation from Spectra
Logic, follow the instructions given to
prepare the component for pickup by the
shipper.