87
Appendix A – Technical Support
This chapter reviews the Spectra nTier700 VTL warranty and Spectra Logic’s repair
policies and processes:
About SpectraGuard Technical Support
, below
RMA Returns
on page 89
Repair Policy: Warranty
on page 90
Limited Warranty
on page 91
Service Options
on page 91
Requirements for Service
on page 93
About SpectraGuard Technical Support
SpectraGuard
™
Technical Support provides comprehensive on-site maintenance by
Spectra Logic’s worldwide support team. Years in the industry have provided the
technical support team with extensive experience in diagnosing and correcting
problems with the data storage hardware, operating systems, networks, and backup
software packages.
Spectra Logic offers a worldwide on-site service and maintenance structure, refined
over many years to provide timely, professional service. Advanced service options can
be selected, however, that allow a data center to host its own spare components and
use data center staff for simple repairs. Many data centers choose to provide some
maintenance and repair services on-site to save money and time.
If You Have a Problem With Your nTier700 VTL
Before taking any action with SpectraGuard Technical Support, attempt to resolve the
problem yourself. Review the System Messages, if possible (see
Viewing Messages
on
page 61), and take any action described in the message(s).
Note:
General information is always available on Spectra Logic’s web site
at
www.spectralogic.com
.
Summary of Contents for Spectra nTier700
Page 1: ...Spectra nTier700 Virtual Tape Library Appliance Installation Guide PN 90990038 Revision A...
Page 6: ...Contacting Spectra Logic 6 Notes...
Page 14: ...About This Guide 14 Notes...
Page 24: ...Chapter 1 Spectra nTier700 VTL Overview 24 Notes...
Page 56: ...Chapter 3 Configuring the nTier700 VTL 56 Notes...
Page 74: ...Chapter 4 Using the nTier700 VTL BlueScale Web Interface 74 Notes...
