B-1
Appendix B: Troubleshooting
Problems Accessing the Management Interface
Table B-1 Troubleshooting Chart
Symptom
Action
Cannot connect using Telnet,
web browser, or SNMP
software
• Be sure the switch is powered up.
• Check network cabling between the management station and the switch.
• Check that you have a valid network connection to the switch and that the
port you are using has not been disabled.
• Be sure you have configured the VLAN interface through which the
management station is connected with a valid IP address, subnet mask
and default gateway.
• Be sure the management station has an IP address in the same subnet as
the switch’s IP interface to which it is connected.
• If you are trying to connect to the switch via the IP address for a tagged
VLAN group, your management station, and the ports connecting
intermediate switches in the network, must be configured with the
appropriate tag.
• If you cannot connect using Telnet, you may have exceeded the maximum
number of concurrent Telnet/SSH sessions permitted. Try connecting
again at a later time.
Cannot connect using
Secure Shell
• If you cannot connect using SSH, you may have exceeded the maximum
number of concurrent Telnet/SSH sessions permitted. Try connecting
again at a later time.
• Be sure the control parameters for the SSH server are properly configured
on the switch, and that the SSH client software is properly configured on
the management station.
• Be sure you have generated a public key on the switch, and exported this
key to the SSH client.
• Be sure you have set up an account on the switch for each SSH user,
including user name, authentication level, and password.
• Be sure you have imported the client’s public key to the switch (if public
key authentication is used).
Cannot access the on-board
configuration program via a
serial port connection
• Be sure you have set the terminal emulator program to VT100 compatible,
8 data bits, 1 stop bit, no parity, and the baud rate set to any of the
following (9600, 19200, 38400, 57600, 115200 bps).
• Check that the null-modem serial cable conforms to the pin-out
connections provided in the Installation Guide.
Forgot or lost the password
• Contact your local distributor.
Summary of Contents for 8926EM
Page 6: ...ii ...
Page 34: ...Getting Started ...
Page 44: ...Introduction 1 10 1 ...
Page 62: ...Initial Configuration 2 18 2 ...
Page 64: ...Switch Management ...
Page 76: ...Configuring the Switch 3 12 3 ...
Page 118: ...Basic Management Tasks 4 42 4 ...
Page 164: ...User Authentication 6 28 6 ...
Page 176: ...Access Control Lists 7 12 7 ...
Page 284: ...Quality of Service 14 8 14 ...
Page 294: ...Multicast Filtering 15 10 15 ...
Page 300: ...Domain Name Service 16 6 16 ...
Page 310: ...Dynamic Host Configuration Protocol 17 10 17 ...
Page 320: ...Configuring Router Redundancy 18 10 18 ...
Page 344: ...IP Routing 19 24 19 ...
Page 356: ...Unicast Routing 20 12 20 Web Click Routing Protocol RIP Statistics Figure 20 5 RIP Statistics ...
Page 386: ...Unicast Routing 20 42 20 ...
Page 388: ...Command Line Interface ...
Page 400: ...Overview of the Command Line Interface 21 12 21 ...
Page 466: ...SNMP Commands 24 16 24 ...
Page 520: ...Access Control List Commands 26 18 26 ...
Page 546: ...Rate Limit Commands 30 2 30 ...
Page 612: ...VLAN Commands 34 24 34 ...
Page 626: ...Class of Service Commands 35 14 35 ...
Page 670: ...DHCP Commands 39 16 39 ...
Page 716: ...IP Interface Commands 41 36 41 ...
Page 768: ...IP Routing Commands 42 52 42 ...
Page 770: ...Appendices ...
Page 791: ......