Steps for reporting the fault and support for further troubleshooting:
● Automatically created fault report
The diagnostics tool automatically creates a fault report with technical information about
the crash, such as the process image. This fault report is stored in the following directory
(in compressed form as one or more ZIP files):
<ProgramFiles>\Siemens\Step7\u7umc\data\AdvancedDiagnostics\
● Creating an error message
The error message must include a brief description of the operator action prior to the
occurrence of the problem, the software version used, and, if necessary, the configuration
(installed Siemens products, hardware installation, etc.).
After restarting SCOUT, you can see the installed versions in the "Help" menu at "Info" or
by using the "System info ..." button, and you can copy and paste them into the document
for fault description purposes, or to a separate text file.
● The ZIP files with the fault report must now be sent as an attachment to the Siemens Hotline
http://support.automation.siemens.com together with the error message.
Siemens SIMOTION Diagnostics
SIMOTION SCOUT
204
Configuration Manual, 11/2016
