Control Units CU240S
Operating Instructions, 07/2008 - FW 3.2, A5E00766042B AD
203
Service and maintenance
9
A&D Technical support
24-hour technical support is provided by three main centers worldwide.
Figure 9-1
A&D Global service and support
Online Service and support
In the first instance for customer-support, contact should always be made with the regional
(country based) sales/marketing/service organisations.
http://support.automation.siemens.com
For technical-support, the most optimised way to do this is via the Internet based Support-
Request.
http://www.siemens.com/automation/support-request
Europe/Africa (Erlangen)
Internet Support-Request: http://www.siemens.com/automation/support-request
Tel: +49 (180) 5050 222
Fax: +49 (180) 5050 223
e-Mail: support.automation@siemens.com
America (Johnson City)
Internet Support-Request: http://www.siemens.com/automation/support-request
Tel: +1 (423) 262 2552
Fax: +1 (423) 262 2589
e-Mail: support.usa.automation@siemens.com