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Chapter
5
Operating Instructions
Flexi Soft Gateways
74
© SICK AG • Industrial Safety Systems • Germany • All rights reserved
8012664/XB29/2013-06-11
Subject to change without notice
Ethernet gateways
5.2.10
Diagnostics and troubleshooting
For information how to perform diagnostics on the Flexi Soft system please refer to the
operating instructions for the Flexi Soft Designer software (SICK part no. 8012998).
Error
Possible cause
Possible remedy
The Flexi Soft Designer tool
does not connect to the Flexi
Soft gateway module
FX0-GENT has no power supply.
FX0-GENT is not in the same
physical network as the PC.
The PC is configured to another
subnet mask in the TCP/IP settings.
FX0-GENT has already been config-
ured once and has a fixed set IP
address or an IP address assigned
by a DHCP server that is not
recognised.
Establish the power supply.
Check the Ethernet wiring and network
settings on the PC and correct if
necessary.
Set the subnet mask on the PC to
255.255.0.0 (factory setting of the
FX0
R
GENT).
Check the communication settings in
the Flexi Soft Designer.
FX0-GENT does not supply any
data.
PWR Green
LINK/ACT /
Green
STATUS
Red/green
FX0-GENT is configured for data
transfer to PLC, but Ethernet
communication is not yet
established or faulty.
Duplicate IP address detected.
Another device on the network has
the same IP address.
Minimum one Ethernet connection
needs to be established. Set up
Ethernet connection on PLC side, check
Ethernet cabling, check Ethernet
connection settings on PLC and in the
Flexi Soft Designer. If no Ethernet
communication is required, disable the
Ethernet connections/PLC interfaces on
the FX0-GENT.
Adjust IP address and power cycle
device.
FX0-GENT does not supply any
data.
PWR Green
LINK/ACT /
Green
STATUS
9)
Red (1 Hz)
Configuration required.
Configuration download is not
completed.
Configure the FX0-GENT and download
the configuration to the device.
Wait until the configuration download
has been completed.
FX0-GENT does not supply any
data.
PWR Green
LINK/ACT /
Green
STATUS
9)
Green
No data set is activated.
No Ethernet communication
interface is enabled.
Activate at least one data set.
FX0-GENT does not supply any
data.
PWR Green
LINK/ACT /
Green
STATUS
9)
Green (1 Hz)
FX0-GENT is in Idle mode.
CPU/application is stopped. Start CPU
(change into Run state) .
FX0-GENT functioned correctly
after configuration, but
suddenly no longer supplies
data.
PWR Green
LINK/ACT /
Green
STATUS
9)
Red/green
FX0-GENT is operated in slave
mode, the IP address is assigned
from a DHCP server. After the FX0-
GENT or the DHCP server has been
restarted, a different IP address
that is unknown to the PLC has
been assigned to the FX0-GENT.
Either assign a fixed IP address to the
FX0-GENT, or reserve a fixed IP address
for the FX0-GENT in the DHCP server
(manual assignment by means of the
MAC address of the FX0-GENT).
FX0-GENT/Flexi Soft system is
in Critical fault mode.
PWR Green
LINK/ACT
Green
STATUS
9)
Red
FX0-GENT is not plugged properly
into the other Flexi Soft module.
Module connecting plug is soiled or
damaged.
Other Flexi Soft module has
internal critical error.
Plug the FX0-GENT in correctly.
Clean the connecting socket/plug.
Repower the system.
Check the other Flexi Soft modules.
FX0-GENT is in Critical fault
mode.
PWR Green
LINK/ACT /
Green
STATUS
9)
Red (2 Hz)
FX0-GENT internal device error
CPU firmware version does not
support Flexi Soft gateways.
Switch off the power supply of the Flexi
Soft system and switch it on again.
Check the diagnostics messages with
the Flexi Soft Designer.
Use a FX3-CPUx with the required
firmware version (see section 2.2
“Correct use” on page 10).
If the error remains, replace the
gateway.
9)
On older versions of the FX0-GENT, the STATUS LED is called MS LED.
Tab. 57: Troubleshooting for
the FX0-GENT
Symbol description:
: LED is off
Green: LED lights up green
Red: LED flashes red