Ricoh MP C305SPF, Field Service Manual, Page: 53 / 146

2 Number of specified Alias fax correct?
Confirm the Alias of the remote fax.
Error Code: 13-14
3 Firewall/NAT installed?
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
4 Transmission sent manually? Manual sending not supported.
5 Gatekeeper/SIP server installed correctly? Contact the network administrator.
6 Gatekeeper/SIP server power switched on? Contact the network administrator.
7
IP address/host name of Gatekeeper/SIP
server correct?
Check the IP address/host name.
8
DNS server registered when Gatekeeper/SIP
host name specified?
Contact the network administrator.
9 Enable H.323 SW is set to on?
Check the settings.
See User Parameter SW 34 Bit 0/SW 34 Bit
1
10 IP address of local fax registered? Register the IP address of the local fax.
11 Alias number of local fax registered? Register the Alias number of the local fax.
12 Remote fax registered in Gatekeeper? Contact the network administrator.
13 Remote fax a T.38 terminal?
Check whether the remote fax is a T38
terminal.
14 Remote fax switched off or busy? Contact the network administrator.
15 Network bandwidth too narrow?
Request the system administrator to increase
the bandwidth.
Raise the delay level.
IPFAX SW 01 Bit 0 to 3
Lower the modem transmission baud rate.
IPFAX SW 05
16 Remote fax cancelled transmission?
Check whether the remote fax cancelled the
transmission.
IP-Fax Troubleshooting
51