Ricoh MP C305SPF, Field Service Manual, Page: 44 / 146

Code Meaning Suggested Cause/Action
15-11 Connection Error
The DNS or POP3/IMAP4 server could not be found:
• The IP address for DNS or POP3/IMAP4 server is
not stored in the machine.
• The DNS IP address is not registered.
• Network not operating correctly.
15-12 Authorization Error
POP3/IMAP4 send authorization failed:
• Incorrect IFAX user name or password.
• Access was attempted by another device, such as
the PC.
• POP3/IMAP4 settings incorrect.
15-13 Receive Buffer Full
• Occurs only during manual reception. Transmission
cannot be received due to insufficient buffer space.
The buffer is being used for mail send or Scan-to-
Email.
15-14 Mail Header Format Error
• The mail header is not standard format. For example,
the Date line description is incorrect.
15-15 Mail Divide Error
• The e-mail is not in standard format. There is no
boundary between parts of the e-mail, including the
header.
15-16 Mail Size Receive Error • The mail cannot be received because it is too large.
15-17 Receive Timeout
• May occur during manual receiving only because
the network is not operating correctly.
15-18 Incomplete Mail Received • Only one portion of the mail was received.
15-31
Final Destination for Transfer
Request Reception Format
Error
• The format of the final destination for the transfer
request was incorrect.
15-39
Send/Delivery Destination
Error
The transmission cannot be delivered to the final
destination:
• Destination file format is incorrect.
• Could not create the destination for the file
transmission.
3. Troubleshooting
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