Ricoh MP C305SPF, Field Service Manual, Page: 42 / 146

Code Meaning Suggested Cause/Action
14-15 Mail Data Error
• The transmitting a mail is interrupted via DCS due to
the incorrect data.
• Update the software because of the defective
software.
14-16
Maximum Division Number
Error
• When a mail is divided for the mail transmission and
the division number of a mail are more than the
specified number, the mail transmission is interrupted.
• Update the software because of the defective
software.
14-17 Incorrect Ticket
• Update the software because of the defective
software.
14-18 Access to MCS File Error
• The access to MCS file is denied due to the no
permission of access.
• Update the software because of the defective
software.
14-20 SMTP Authentication Error
• Make sure that the administrator’s e-mail address is
the same as the SMTP authentication address or POP
before SMTP address.
14-21 Transmission error of S/MIME
• Register the correct user certificate and device
certificate.
14-30 MCS File Creation Failed
Failed to create the MCS file because:
• The number of files created with other applications
on the Document Server has exceeded the limit.
• HDD is full or not operating correctly.
• Software error.
14-31 UFS File Creation Failed
UFS file could not be created:
• Not enough space in UFS area to handle both Scan-
to-Email and IFAX transmission.
• HDD full or not operating correctly.
• Software error.
14-32
Cancelled the Mail Due to
Error Detected by NFAX • Error detected with NFAX and send was cancelled
due to a software error.
3. Troubleshooting
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