3.
The Seq.Labels value in the Configuration\Advanced\Changer\Inventory menu
is set to ALL, and some of the sequential cartridges do not have bar code labels.
Change the Seq.Labels value to SOME, or put bar code labels on all of the se-
quential cartridges.
6.2.6 During operation, the alert
Cart Jammed
appears on the control panel
display, and there is no cartridge in the Handler's gripper.
This is typically the result of the gripper attempting to remove a cartridge from a
storage location or tape drive, and it fails.
Possible causes:
1.
The target magazine is not fully seated.
2.
The target cartridge is installed in the magazine upside-down.
3.
The target cartridge is stuck in the magazine.
4.
The library is configured for the wrong TLS model.
5.
If the location is a tape drive, the drive is configured to the wrong type.
6.
The Handler's gripper solenoid mechanism has malfunctioned.
7.
The Handler’s gripper solenoid is out of adjustment.
8.
The Handler's gripper spring has failed.
9.
The calibration data is corrupt and the library needs to be recalibrated.
10.
The Cartridge Presence sensor is obscured, by a foreign object, or by dust on the
optics.
11.
The Cartridge Presence sensor has malfunctioned.
12.
If the target is a tape drive, the cartridge is stuck in the drive.
6.2.7 During operation, the alert
Handler Jammed
appears on the control
panel display, and a cartridge is in the gripper.
This is typically the result of the library attempting to insert a cartridge into a storage
location or tape drive, and failing.
Possible causes:
1.
The target magazine is not fully seated.
2.
The target magazine is damaged.
3.
The target is a tape drive, which has a tape in it already.
4.
The cartridge present sensor has become dirty or failed.
5.
The retaining spring in a fixed slot or the I/O port has broken off.
6-12 Troubleshooting
501380 Rev. B
