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SYSTEM ADMINISTRATOR'S GUIDE

Installation Manual

237

Other Parameters - Call Hold

Other Parameters - Rotary Telephone Service

For callers who are calling from rotary telephones (unable to input touchtone signals) or who
are unable to properly respond to VPS guidance, this parameter specifies how they are treated.

To select Call Hold, follow the menu path as shown:

System Administration Top Menu - 1 - 5 - 7 - 5

Table 63

Parameter

Value Range

(Default)

Description/Function

Call Hold
Mode

1. Disable

2. Enable

(Enable)

If set to "Enable", the VPS gives callers the option of
either holding for a specific extension or selecting one of
several Incomplete Call Handling service options.

While on hold, the VPS periodically gives callers the
choice to either continue to hold or select one of the
Incomplete Call Handling service options.

If set to "Disable," the VPS immediately offers callers the
Incomplete Call Handling service.

Call Queuing
Announcement
Mode

1. Disable

2. Enable

(Enable)

If set to "Enable," callers on hold are informed of their
current position in the call hold queue.

Example:

"

One other person is queuing.

"

Call Retrieval
Announcement
Timing

1-30 s

(2)

Specifies the interval between the voice guidance
message that asks whether or not calls are to be retrieved
during call holding.

Example:

"

To cancel holding, press 2 now.

Otherwise, I'll try your party again.

"

Redialing
Cancel Timing

1. 15 s
2. 30 s
3. 45 s
4. 60 s

(30)

Specifies the interval between the voice guidance
messages that ask if continuous redials are to be
attempted during call holding.

Example:

"

To continue holding, press 1.

Otherwise, press 2.

"

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Summary of Contents for KX-TVP50E

Page 1: ...ling customising or operating the Voice Processing System Model No KX TVP50E Voice Processing System Installation Manual Thank you for purchasing the Panasonic Voice Processing System Model KX TVP50E POWER VOICE PROCESSING SYSTEM KX TVP50 ...

Page 2: ...ecorded in another language and so on Thus callers can be guided entirely in their native languages For a multi cultural country Custom Service is a truly powerful feature Please see Custom Service in Appendix A SYSTEM FEATURES for more details Note In this manual the suffix of each model number is omitted In this manual there may be PBX model numbers which are not available in your country Throug...

Page 3: ...ce technician Unplug the unit from its power source before cleaning Handle the unit carefully Do not drop or otherwise expose the unit to physical shock Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged if the cabinet is cracked or broken or when the unit has been exposed to moisture has been dropped or is not otherwise operating properly Do not in...

Page 4: ...NT AND RECONNECT THE POWER FIRST THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS The serial number of this product may be found on the label affixed to the back of the unit You should note the serial number of this unit in the space provided and retain this book a...

Page 5: ...lease see 7 2 1 Off line Set OFLN and 7 2 2 On line Set ONLN for more details Trademarks HyperTerminal is either a registered trademark or a trademark of HILGRAEVE INCORPORATED in the United States and or other countries IBM is either a registered trademark or a trademark of International Business Machines Corporation in the United States and or other countries Procomm Plus is either a registered ...

Page 6: ...ET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING THIS APPLIANCE MUST BE EARTHED IMPORTANT The wires in this mai...

Page 7: ...l in the plug which is marked with the letter N or coloured BLACK The wire which is coloured BROWN must be connected to the terminal in the plug which is marked with the letter L or coloured RED How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover ...

Page 8: ...21 1 4 DIGITAL INTEGRATION 23 1 4 1 General 23 1 4 2 APT Integration 23 1 4 3 Connection Example APT Integration 23 1 4 4 DPT Integration 23 1 4 5 Connection Example DPT Integration 24 2 INSTALLATION 2 1 SAFETY PRECAUTIONS 26 2 1 1 Installation 26 2 1 2 Wiring 26 2 2 UNPACKING 27 2 3 MOUNTING THE VPS ON A WALL 28 2 4 FRAME EARTH CONNECTION 30 2 5 INSTALLATION STEPS 31 2 6 INSTALLING AN OPTIONAL EX...

Page 9: ...ASONIC KX TA series 56 4 2 1 KX TA series Software Verification and Programming for Digital Integration via the Manager s Extension 56 4 3 CONNECTING THE KX TVP50 WITH THE PANASONIC KX TD816 KX TD1232 AND KX TD612 62 4 3 1 KX TD1232 Software Verification and Programming for Digital Integration via the Manager s Extension 62 4 4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES 67 4 4 1 Live...

Page 10: ... 5 5 3 Deleting a Mailbox 105 5 5 4 Password Reset 105 5 5 5 Mailbox Listing 105 5 6 TRAINING THE SUBSCRIBER 106 6 FINAL SETUP 6 1 MESSAGE MANAGER S MAILBOX Mailbox 998 108 6 1 1 Accessing the Message Manager s Mailbox 108 6 1 2 Main Menu of Message Manager s Service 108 6 1 3 Company Greetings Enter 6 998 5 1 109 6 1 4 Recording the Company Name Enter 6 998 5 2 109 6 1 5 Custom Service Greetings ...

Page 11: ...7 3 4 Call Account Report 138 7 3 5 Port Usage Report 139 7 3 6 Port Usage Statistics Clear 140 7 3 7 Flash Memory Usage Report 140 7 3 8 Flash Memory Usage Statistics Clear 141 7 3 9 Mailbox Usage Report 142 7 3 10 Mailbox Usage Statistics Clear 143 7 3 11 Fax Call Report 143 7 3 12 Fax Call Statistics Clear 144 7 4 TROUBLESHOOTING GUIDE 145 7 5 SPECIFICATIONS 148 Appendix A SYSTEM FEATURES A1 SY...

Page 12: ...K 265 C5 CHANGING THE SERVICE MODE SETTING 267 C6 CHANGING THE COMPANY GREETING SETTING 269 C7 CHECKING SYSTEM USAGE SYSTEM REPORTS 271 C8 DELIVERING MESSAGES 273 C9 CUSTOMISING THE SYSTEM MANAGER S MAILBOX 276 C10 LISTENING TO SYSTEM MANAGER MESSAGES 277 Appendix D MESSAGE MANAGER S GUIDE D1 ACCESSING THE MESSAGE MANAGER S MAILBOX 280 D2 MANAGING THE GENERAL DELIVERY MAILBOX 281 D3 SETTING UP MES...

Page 13: ...VOICE PROCESSING SYSTEM OVERVIEW Installation Manual 13 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...

Page 14: ...s for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a pre programmed destination which is often an operator or the General Delivery Mailbox to leave a message Sending Messages Callers can review and edit messages before leaving them in a mailbox Subscribers ...

Page 15: ...call then rings at the next available phone The KX TVP50 supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direct in line the following items will not work time table overflow function DISA message from a DISA card IRNA Integration with the wrong PBX or with certain Key Systems presents limitations to the KX TVP50 s stand...

Page 16: ...voice labels for System Group Distribution Lists user prompts multilingual selection menu and System Caller Names Be sure to set a password to the System Manager s Mailbox and the Message Manager s Mailbox to protect system security against hackers 1 2 3 Subscriber Use System users are called subscribers Subscribers are assigned a personal mailbox that they are able to personalise Subscribers can ...

Page 17: ... and 2 h of storage 1 3 2 System Components Main Cabinet Note EIA port is at SELV Port 1 and Port 2 are at TNV Inside View of the Main Cabinet POWER VOICE PROCESSING SYSTEM KX TVP50 MODE DIP Switch Port 1 Port 2 Ferrite Core Earth Terminal RS 232C Connector AC Inlet Power Indicator Memory Card Position for Optional Expansion Memory Card ...

Page 18: ...Initialises the VPS Clears all voice data except User 1 and User 2 prompts and returns all system parameters to the default setting 6 7 Reserved 8 Initialises the VPS Clears all voice data and returns all system parameters to the default setting This makes more recording time available about 1 h if User Prompts have been recorded CAUTION User 1 and User 2 Prompts are erased 9 Reserved 10 2 Auto Co...

Page 19: ...to program system Memory Card 1 system Stores the proprietary system program and the voice prompts about 30 min worth has the capacity to record approximately 2 h of messages from callers Optional Expansion Memory Card The KX TVP52 can expand the flash memory capacity by 2 h The KX TVP54 can expand the flash memory capacity by 4 h 1 3 3 Which Phone Systems are Compatible We recommend integration w...

Page 20: ...ilbox Without Follow on ID the caller would have to re enter the mailbox number when connected to the Voice Mail Touchtone Integration enables the VPS to recognise the current state of the call and improve its call handling performance When enabled the PBX informs the VPS of the status of the call busy answered ringing etc by sending a code with touchtones before sending the normal call progress t...

Page 21: ...rdware 1 Flash Memory Card 1 Optional Flash Memory Position for KX TVP52 KX TVP54 card 2 Telephone Inputs RJ11C 1 RS 232C Connector 1 DIP Switch 4 bit s 1 3 7 Flash Memory Expansion Capabilities Expansion of the flash memory capacity requires an optional expansion memory card KX TVP52 KX TVP54 The KX TVP50 initially has 2 h memory The KX TVP52 increases the capacity by 2 h The KX TVP54 increases t...

Page 22: ...6 1 usually works well with moderate traffic This may have to be modified for heavy traffic These recommendations are outlined in the following chart One port may not support an Automated Attendant configuration with 5 exchange lines The following recommendations for Automated Attendant ports may have to be modified for heavy traffic Table 3 Exchange lines Port 1 6 1 7 12 2 Table 4 Exchange lines ...

Page 23: ...on Example APT Integration For example you can connect jack 7 of the KX TA series PBX to Port 1 of the VPS with a 4 wire connection see diagram below This connection creates 1 Voice Mail extension and can only answer 1 call This means that a fully configured 2 port system requires 2 jacks from the PBX When APT Integration is activated a single extension jack provides 1 single line interface at a P...

Page 24: ... of the VPS with a 4 wire connection see diagram below This connection creates 2 Voice Mail extensions and can simultaneously answer 2 calls This means that a fully configured 2 port system requires only 1 jack from the PBX When DPT Integration is activated a single extension jack provides 2 single line interfaces at a Port on the VPS For example when 1 line cord 4 wires is connected to Port 1 on ...

Page 25: ...INSTALLATION Installation Manual 25 Section 2 INSTALLATION ...

Page 26: ...S Both require space above for cooling and space on the sides for maintenance and inspection 2 1 2 Wiring Do not wire the telephone cable parallel to an AC power source computer etc If cables are run near those wires shield the cables with metal tubing or use shielded cables and earth the shields Use protectors if running cables on the floor Avoid running wire under carpets Avoid sharing an AC pow...

Page 27: ...INSTALLATION Installation Manual 27 2 2 UNPACKING Unpack the box and check the items below Table 5 Main Unit 1 AC Cord 1 Screws Wall Mounting 3 Washers Wall Mounting 3 ...

Page 28: ...PS If screws other than the ones supplied are used use the same sized diameter screws as the enclosed ones Mounting on a Wooden Wall 1 Place the template included on the wall to mark the 3 screw positions 2 Install the 3 screws included accessories into the wall 3 Hook the unit on the screw heads Template Wooden Wall Drive the screw to this position ...

Page 29: ...he wall to mark the 3 screw positions 2 Drill 3 holes and drive the rawlplugs user supplied with a hammer flush to the wall 3 Install the 3 screws included accessories into the rawlplugs 4 Hook the unit on the screw heads Concrete Wall To the wall surface Rawlplug 29 mm 6 4 mm Drive the screw to this position ...

Page 30: ...l 2 4 FRAME EARTH CONNECTION IMPORTANT Connect the frame of the main unit to the earth 1 Loosen the screw 2 Insert the earth wire 3 Tighten the screw 4 Connect the earth wire to the earth POWER To earth VOICE PROCESSING SYSTEM KX TVP50 ...

Page 31: ...n For APT DPT Integration Connection a Program the ports of the PBX for voice processings See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TA ANALOGUE PBX AND KX TD DIGITAL PBX Program the KX TA series the KX TD1232 the KX TD816 or KX TD612 for Voice Mail integration KX TA series KX TD816 KX TD1232 KX TD612 Programming may be performed on site or at the office All memory is stored and will ...

Page 32: ...nd 131 The programming on the KX TD816 1232 is correctly set in System Program 126 The programming on the KX TD612 is correctly set in System Program 126 6 Set up Class of Service COS for each user customise voice prompts if necessary See Appendix B SYSTEM ADMINISTRATOR S GUIDE 7 Perform Administrative Programming through a computer See Appendix B SYSTEM ADMINISTRATOR S GUIDE Do not turn the power...

Page 33: ...he flash memory capacity of the VPS from 2 h to 4 h The KX TVP54 card will increase the flash memory capacity of the VPS from 2 h to 6 h 2 6 2 Installing the KX TVP52 KX TVP54 1 Disconnect the extension wire s Wait a few minutes then disconnect the AC cord from the VPS 2 Take out the screw 3 Remove the cover by pressing both tabs and lifting up P O W E R VOICE PROCESSING SYSTEM KX TVP50 Screw P O ...

Page 34: ...xpansion memory card firmly Secure the screw CAUTION Do not attach the optional expansion memory card at the MASTER position Attach it at the SLAVE position 6 Replace the metal bar and secure the screws 7 Replace the cover and secure the screw 8 Connect the AC cord again Screws Metal Bar Screw SLAVE Screws ...

Page 35: ... that use DPT Integration Use a 2 conductor wire for connection to all other PBXs 4 Conductor Wire Modular Connection 2 7 2 Opening the Ferrite Core Insert a flathead screwdriver into each opening of the ferrite core and unlatch the cover as shown below Connect a 4 conductor wire or 2 conductor wire to the KX TVP50 and run the wire through the ferrite core see following pages Close the ferrite cor...

Page 36: ...orts 1 2 of the KX TVP50 Y G R B Y G R B To KX TA series PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2 Extension Jacks 07 and 08 or 15 and 16 Y G R B Y G R B To KX TD1232 816 612 To Extension Port of the PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks PORT 2 Any Extension Jack except Jack 01 ...

Page 37: ...n Manual 37 2 7 5 Connection for Non APT DPT Integration Ports 1 2 of the KX TVP50 G R G R To Extension Ports of Non APT DPT Integration PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2 ...

Page 38: ...s to be performed Communication parameters of the VPS have been set to the following values at the factory 2 8 2 Connecting the RS 232C Cable RECOMMEND Before connecting the cable make sure the power switches on both the data terminal and the VPS are OFF Insert the RS 232C cable into the VPS with the connector indicating the same direction The cable must be shielded and no longer than 2 m Table 6 ...

Page 39: ...07 Circuit type RS 232C Signal name Pin no Circuit type RS 232C Signal name Pin no BB BA CD AB CC BB BA CD AB CC 2 3 4 5 6 2 3 4 5 6 RXD TXD DTR SG DSR RXD TXD DTR SG DSR CA CB 7 8 RTS CTS KX TVP50 9 pin 25 pin Cable Printer PC KX TVP50 9 pin 9 pin Cable Printer IBM PC Circuit type RS 232C Signal name Pin no CD AB 1 3 FG RXD AA BB 2 20 7 TXD BA DTR SG CB CC CF 5 6 8 CTS DSR DCD Circuit type RS 232...

Page 40: ...nit Request To Send RTS output This lead is held on whenever DSR is on Signal Ground SG Connects to the DC ground of the unit for all interface signals Data Terminal Ready DTR output This signal line is turned on by the unit to indicate that the RS 232C is on line Circuit DTR ON does not indicate that communication has been established with the terminal printer It is switched off when the RS 232C ...

Page 41: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS Installation Manual 41 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...

Page 42: ...1 3 How the VPS and the PBX Communicate To the PBX the VPS looks like an SLT The PBX thinks that the VPS is an SLT and the VPS mimics all actions a live attendant would carry out from an SLT For the VPS and the PBX to communicate proper signalling is important Like an attendant the VPS places calls by going off hook and dialling numbers It starts call transfers with a flash recall to put callers o...

Page 43: ...y telephones cannot Some PBXs need to be programmed to make proprietary telephones use touchtone signalling If the PBX does not provide extension to extension touchtone signalling VPS services and features will be limited Message Waiting Notification from an SLT The PBX extensions should light a lamp or receive broken dial tone when the Message Waiting Lamp On code is dialled by the VPS The VPS fu...

Page 44: ...etes the transfer by going on hook or returns to the caller to say that the party is busy or not available It then gives the caller an opportunity to leave a message If the PBX does not provide screened transfer from an SLT the VPS cannot give callers the option to leave a message in a subscriber s mailbox Follow on ID or Called Party ID When forwarding or transferring a call to the VPS a PBX with...

Page 45: ... TVP50 is connected to a PBX other than a KX T series Each port on the VPS should be matched to the type of signalling the PBX expects If you need to change these settings refer to the PBX manual or customer support office to get the correct values for these settings Flash Recall Time 100 ms The minimum amount of time that the PBX requires to recognise a flash recall signal Choose the amount that ...

Page 46: ...one dial extn Alternate Extension Transfer Sequence Tells the VPS how to transfer a call to an extension that is entered into the Alternate Extension Group This is useful for extensions that need a special transfer procedure i e blind transfer such as modem extensions Example FTXD recall dial tone dial extn hang up Reconnect Sequence on Busy Tells the VPS how to return to the caller if the extensi...

Page 47: ... to determine the sequence Inband Signalling These parameters are used when the Integration Mode is set to Inband If the PBX type is set to a KX T series system these parameters will be automatically set If another type PBX is used check that system s installation manual for settings Table 11 Code default Call State Sent to the Voice Mail Port When 1 Ringback Tone The extension dialled is ringing ...

Page 48: ...meric characters When the system receives digits within the inter digit time it checks them against the input table If they are found the system utilises the output digits in their place 8 Forwarded to Extn The extension dialled is forwarded to another non Voice Mail extension 9 Confirmation Tone The Message Waiting Lamp On or Message Waiting Lamp Off code is dialled successfully 9 Disconnect The ...

Page 49: ...and Inband Inband Inband Operator Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Alternate Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence...

Page 50: ...r enabled the KX TA series can send codes touchtones to indicate call states this increases VPS efficiency Codes apply to all transferred calls outside calls only indicate disconnect provided the KX TA series is programmed for CPC Detection and the Local Exchange sends the CPC signal Refer to the Table 11 in Section 3 2 4 PBX Interface Parameters 3 Put all extensions connected to the VPS into 1 ex...

Page 51: ...is parameter Program all lines DIL to the first extension of the Voice Mail hunt group The KX TA series will allow incoming outside calls to hunt only if the exchange lines are DIL to the first port of the hunt group Lines programmed as Normal do not hunt b If the KX TVP50 is only answering calls not answered by the operator Operator Backup Flexible Ringing Assignment For each applicable exchange ...

Page 52: ...amming for Inband Integration via the Manager s Extension Select a maximum of 2 extension ports to be connected to the VPS Plug each extension into a Voice Mail port Go into System Program 602 and assign the Voice Mail extensions to a different extension group By default all extensions are in Extension Group 1 Go into System Program 106 and assign the new Extension Group to Auto Attendant AA Then ...

Page 53: ...INTEGRATING THE VPS WITH THE PANASONIC KX TA ANALOGUE PBX AND KX TD DIGITAL PBX Installation Manual 53 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TA ANALOGUE PBX AND KX TD DIGITAL PBX ...

Page 54: ...N FEATURES Remote Call Forwarding Set DPT Integration only The subscribers and the Message Manager can program their extensions from a remote location to forward various types of calls to a desired extension or an outside telephone Auto Configuration The VPS knows what extension numbers exist on the PBX and creates mailboxes for each extension automatically Also sets the VPS clock with data from t...

Page 55: ...me will be announced at the end of the page Caller Name Announcement System Personal A pre recorded announcement of the Caller ID callers name is heard when extension users listen to messages left in their mailbox and or calls are transferred from the VPS to the users Caller ID Call Routing The VPS automatically sends calls from pre assigned Caller ID numbers to the desired extension mailbox or Cu...

Page 56: ...he underlined digits represent the software production date code year month day For Digital Integration the software version of the PBX must be Y581P or higher If the software version of the PBX is lower than this consult your dealer From the SYS PGM NO screen a Enter 998 b Press the NEXT button SP PHONE The system displays the ROM version and the date it was created This version must be Y581P or ...

Page 57: ...e line feature settings Conditions The lowest jack jack 07 or jack 15 entered here must be connected to Port 1 of the VPS To change the current assignment from Port 7 to Port 7 8 you must first change it to Disable Likewise if you want to change it from Port 7 8 to Port 7 you must first change it to Disable If the current assignment is already Disable you can make a change in 1 step This condition...

Page 58: ...hange Line Mode Set the mode for each exchange line to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter c If the KX TVP50 is only answering calls not answered by user extensions Flexible Ringing Assignment For each exchange line use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing on every extension jack that you want t...

Page 59: ...ash Memory Cards is displayed on the screen Screen output The VPS tests the CPU card the flash memory and the ports until 1 2 3 is displayed Active ports are displayed on the screen Screen output This message is shown when the digital APT connection between the VPS and telephone system cannot be established This is normal This message appears because the PBX type for the VPS is not a KX TA series ...

Page 60: ...h the menu driven program 11 Go to the System Administration Top Menu Type 5 and Press ENTER or Type 3 then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions Table 15 Cause Action The cabling between the PBX extension ports and the VPS is not 4 wire or is improperly connected Confirm the cabling is connected as described in Section 2 INSTALLATION The PBX is a KX T...

Page 61: ...S For example if jack 06 extension 206 has its mailbox in the VPS1 assign extension 207 or 208 as the destination not extension 215 or 216 see diagram below 2 Change the extension numbers of both VPS port 1 and 2 for VPS2 from 207 and 208 to 215 and 216 see Extension Number of VPS Port 1 and Extension Number of VPS Port 2 in Table 72 in B7 3 PBX Interface Parameters Set the DIP switch to position ...

Page 62: ... required programming before starting up the VPS All of the following procedures must be done after entering system programming Refer to the KX TD1232 Installation Manual for instructions on how to enter the system programming mode Software Verification 1 Verify Software If you are configuring a 2 cabinet system remember to check both cabinets The software must be the same in each Check the softwa...

Page 63: ...ail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen a Enter 126 b Press the NEXT button SP PHONE Screen output M c Enter the jack number of the port you will use for the Voice Mail 02 64 d Press STORE e Press END HOLD when finished 5 Skip this step unless setting flexible numbering System Program 127 Voice Mail Extension Number Assignment is automatically s...

Page 64: ... CAUTION Set the DIP switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1 and User 2 prompts 9 Plug in and power up the KX TVP50 and wait approximately 3 5 min while the system initialises System Administration Start Up Sequence Before starting the VPS make sure all installation and line connections have been don...

Page 65: ...X TD816 1232 612 at the factory this message will always appear when connecting to another type of PBX Change the PBX type by using Quick Setup see Section 5 The cabling between the PBX extension ports and the VPS is not 4 wire or is improperly connected Confirm the cabling is connected as described in Section 2 INSTALLATION The PBX is a KX TD series but does not have the proper level of software ...

Page 66: ...gram 11 Go to the System Administration Top Menu Type 5 and Press ENTER or Type 3 then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions Set the DIP switch to position 0 after initialisation is complete TEST Press the INTERCOM button and then 265 If the VPS answers you have a DPT connection The required programming is complete and the VPS and KX TD1232 should be a...

Page 67: ...ok System Programming also determines whether the mailbox continues to record after the user intercepts the call 4 4 2 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening 1 Enter 620 for KX TA series or 617 for KX TD series from system program 2 Press t...

Page 68: ... be used to monitor an incoming message Be sure that Live Call Screening on the connected proprietary telephone has been activated This feature is useful when you are using a cordless telephone The handset sounds an alert tone to let you know that a message is being recorded To intercept the call hang up and go off hook 4 4 4 Live Call Screening Button Assignment For the Live Call Screening featur...

Page 69: ...to PITS PGM Mode For KX TD series a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Press the Flexible Line DSS key you want to assign as a Live Call Screening Cancel button 3 Press 93 for KX TA series or 86 for KX TD series Screen output LCS Cancel 4 Press STORE The STORE indicator light turns on The display shows the initial programming mode 5 Exit the ...

Page 70: ... then a dial tone Screen output The password you entered is displayed 4 Hang up or Press the SP PHONE button 4 4 7 Live Call Screening Password Cancellation To cancel the password follow the procedure below It is not necessary to enter Station Programming to activate this feature 1 Lift the handset or Press the SP PHONE button 2 Press the feature number 77 for KX TA series or 799 for KX TD series ...

Page 71: ... Recording TWR button 4 4 10 TWR Two Way Recording Button Assignment For the Two Way Recording feature to work at an extension the extension must have a TWR button on it This button must be either a DSS BLF or line key must have a lamp Follow the procedure below to assign a TWR button on an extension This is an extension level program and should be done at each individual phone 1 Enter Station Pro...

Page 72: ...button must be either a DSS BLF or line key must have a lamp Follow the procedure below to assign a TWT button on an extension This is an extension level program and should be done at each individual phone 1 Enter Station Programming For KX TA series With the phone on hook Set the MEMORY switch to PROGRAM Display changes to PITS PGM Mode For KX TD series a With the phone on hook Press the PROGRAM ...

Page 73: ...s a With the phone on hook Press the Program button b Dial 99 Display changes to PT PGM Mode 2 Press the desired Flexible Line or DSS BLF key that you want to assign as the VTR button 3 Press 94 for KX TA series or 82 for KX TD series Screen output VTR 4 Enter a Voice Mail extension number Screen output VTR _ _ _ _ _ _ The extension number you entered 5 Press STORE 6 Exit the program mode For KX T...

Page 74: ...INTEGRATING THE VPS WITH THE PANASONIC KX TA ANALOGUE PBX AND KX TD DIGITAL PBX 74 Installation Manual ...

Page 75: ...CUSTOMISING THE SYSTEM Installation Manual 75 Section 5 CUSTOMISING THE SYSTEM ...

Page 76: ...een completed 4 Work with the receptionist to record the system greetings It s important to spend time training the receptionist Making sure that the receptionist understands the system and can answer basic questions will save you time in the end Show the receptionist how to transfer general delivery mailbox messages 5 1 2 Quick Setup Quick Setup provides a quick way to set the following programmi...

Page 77: ...connection to Panasonic KX T series telephone systems This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appropriate informati...

Page 78: ... will be activated automatically by selecting 5 KX TD816 KX TD1232 or 8 KX TD612 APT DPT Integration provides a quicker way to create mailboxes and set the time and date by transferring extension and time information from the PBX automatically Table 18 1 KX T308 KX T616 Go to Step 2 2 KX T123210 3 KX T96 4 KX T336 0 Others Go to Step 3 5 KX TD816 KX TD1232 7 KX TA series 8 KX TD612 Go to Step 4 Qu...

Page 79: ...r the extensions from No 201 to No 210 by Pressing 201 210 and Pressing ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 Note The VPS accepts any extension numbers within a 2 to 5 digit range Up to 30 extension numbers can be entered Quick Setup Assigned extension No of VPS Port Please enter extension number of VPS 1 2 Please enter extension numbers 2 digits S Next...

Page 80: ...layed with Delete Screen Output Assigned 30 Vacant 0 To change the status of a mailbox from Delete to Make first change the status of a mailbox from Make to Delete Screen output Assigned 29 Vacant 1 Then change the status from Delete to Make b Owner s last name Up to 16 alphabet characters can be assigned as an Owner s Last Name P Previous menu N Next menu S Next Screen Quick Setup Mailbox Editing...

Page 81: ...by entering 0 at the end of all 3 digit numbers Example Note After mailboxes for subscribers have been created by Quick Setup the COS parameter Authorisation for Message Notification see Table 38 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS number 1 will be set to Yes It will stay No for COS number 2 through number 62 To program mailbox parameters other than the exte...

Page 82: ... see 7 2 3 Set Password PASS in 7 2 UTILITY COMMANDS To go to the next screen without assigning the password Press ENTER All ports are currently set up to handle callers with standard Automated Atten dant operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard Voice Mail Custom 2 or leave it as Automated Attendant If necessary Custom 1 and Cu...

Page 83: ...the above screen cancels all changes made to this point Then PORT TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Screen output Screen output when Quick Setup is finished Press ENTER Quick Setup Time Setting Current time is 3 04 PM Enter new time HH MM AM PM Current date is SAT 1 JAN 1994 Enter new date DD MM YY Quick Setup Setup To set up the mailbox and restart select Yes To cancel a...

Page 84: ...USTOMISING THE SYSTEM 84 Installation Manual Screen output System Administration Top Menu 1 Program 2 System Reports 3 Utility Command 4 System Reset Clear 5 Quick Setup VT100 Mode Only Enter the number ...

Page 85: ... location quickly and easily Sample Company Greeting 1 Thank you for calling ABC company Company greeting should be short Sample Custom Service Message Thank you for calling ABC company If you know the extension number of the person you are calling you can dial it at any time For a list of extensions Press 1 to reach the sales section Press 2 to reach the service section Press 3 if you would like ...

Page 86: ... 4 For Japanese press 5 For Chinese press 6 etc Of course selections should be recorded in their respective languages At the next level create menus in each language for Day Mode For example Custom Service Menu 2 the one for English callers might be For departure information press 1 For arrival information press 2 For reservations press 3 To leave a message press 4 To send a fax press 5 Thus at th...

Page 87: ...ngs 1 6 1 Allows the system administrator to change the baud bit etc Port Setting 1 6 2 Only to be used if the KX TVP50 is connected to a PBX other than a KX T series PBX Use the CPC control of the telephone switch for normal disconnect problems Dialing Parameters 1 6 3 1 These parameters are set automatically when Quick Setup is conducted Most of the settings will be left alone The one setting th...

Page 88: ... Number 2 Custom Service 2 Prompt Mode System 1 System 2 User1 3 User2 3 Menu Repeat Cycle 3 1 3 times 4 Call Transfer Anytime Extn Extn Mbx No 5 Wait for Second Digit 1 5 s 6 No DTMF Input Operation c a f a Transfer to Mailbox b Transfer to Extension c Operator d Exit e Previous Menu f Custom Service Select Operation 7 Keypad Assignment Keypad 0 c a Transfer to Mailbox b Transfer to Extension c O...

Page 89: ...y is set to Extn the caller is transferred to the corresponding extension If it is set to Mbx the caller is sent directly to the corresponding mailbox If it is set to No extension transfer and mailbox transfer are disabled only 1 digit entries work following the Custom Service menu Wait for Second Digit 1 5 s 1 Used when the first digit of an extension is also a menu choice within the Custom Servi...

Page 90: ...ttendant Service i Subscriber Service Allows the caller to access Subscriber Service Digits received after entering this code are assumed to be the subscriber s mailbox number If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorised callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialling T...

Page 91: ...ts have been recorded using the tree that you created as a guide 5 2 5 Checking Operation After you have entered and recorded all menus it is important to try the program yourself to see that all functions perform properly Dial into the system and try all the choices to see if you are routed correctly Verify that each menu choice works as it should 5 2 6 Voice Mail Voice Mail service is a message ...

Page 92: ...so that any subscriber can Press 2 to deliver a message then enter the list number which is 150 in this example The message is delivered to all specified mailboxes Option B For outside messages The System Group Distribution List number can be designed as a custom greeting for incoming callers For instance the greeting might be To leave a message for the parts section press 3 The digit 3 would be a...

Page 93: ...rds the answers the interview mailbox lights a message waiting lamp When retrieving the messages the subscriber only hears the answers to the questions There are 2 ways to access an interview mailbox Assign an interview mailbox to an existing mailbox Assign a port as an interview mailbox To structure an interview mailbox 1 From the System Administration Top Menu Type 1 1 1 Mailbox number 1 Program...

Page 94: ...epartment Dialling Service Callers can access extensions by pressing a key 1 through 9 one touch dialling As a guide for the caller the Message Manager should record the Department Dialling Menu for example Thank you for calling For overseas travel press 1 For domestic travel press 2 For group travel press 3 5 2 12 Operator Service This service when enabled can be accessed via Voice Mail Rotary Te...

Page 95: ...allers is underlined This sub parameter can be assigned only when Incoming Call Service Prompt is set to Selective Table 21 Description Value Range Default Description Function Company Greeting No 1 32 S System Greeting N None System Greeting Specifies the company greeting to be played on the port The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System Enter Th...

Page 96: ...s should also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this port Notes This parameter is not valid if incoming call service is set to Interview or Custom If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt for Rotary C...

Page 97: ...If you enable operator service you must set the following parameters operator extension and mailbox number coverage modes and message repeat cycle Operator 1 Cannot have a personal mailbox The default is set at 0 which coincides with the operator of the PBX When a caller tries to leave a message for the Operator 1 the message will automatically go to the General Delivery Mailbox GDM nter The Numbe...

Page 98: ...or Service feature Note All non touchtone input calls in Automated Attendant Service will be transferred to the General Delivery Mailbox when the Operator Service is disabled Operator s Extension 1 5 Digits 0 Specifies the extension number for Operator 1 Notes The default setting 0 cannot be used with the Message Waiting Notification Lamp feature and the Remote Call Forwarding Set feature When usi...

Page 99: ...called again 2 No Answer Coverage Offers the option specified by the No Answer Coverage Mode to the caller 3 Call Waiting Signals the Operator 1 when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message Disconnects the caller after playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Sele...

Page 100: ...lect He is directed to Operator 1 s mailbox when he is transferred to the operator but the operator does not answer 1 No input to Automated Attendant 2 No input to Custom Service menu when No DTMF Input Operation is set to C Operator in Table 51 in B5 2 Custom Service 3 No input to Voice Mail service when Rotary Telephone Call Coverage is set to Operator Extension in Table 68 in B6 7 Other Paramet...

Page 101: ...ion Value Range Default Description Function The Extension of the Owner 2 5 Digits None Sets the extension to be used in conjunction with the mailbox Any valid number can be assigned Owner s First Name Up to 16 alphabet characters None The Dial by Name feature uses the last name Both are printed on mailbox report Owner s Last Name Program Mailbox Setting 1 Enter Edit 2 Delete 3 Password Reset 4 Ma...

Page 102: ...fied under Incomplete Call Handling and is the option chosen by the caller Interview Mailbox Number 2 5 Digits None Used to permit a mailbox owner to have an interview mailbox Must be unused mailbox All Calls Transfer to Mailbox 1 Yes 2 No No If set to Yes calls coming to the extension through Automated Attendant go directly to the mailbox and do not ring the extension Message Waiting Lamp will no...

Page 103: ... 1 Telephone 2 Beeper Telephone Assigns whether device is beeper pager or telephone Use Mode 1 Not Use 2 Continuously 3 Scheduled Continuously Specifies how Device 1 2 or 3 is to be used The subscriber can also specify the use mode from his telephone 1 Not Use Device 1 2 or 3 is not used for a notification call 2 Continuously Device 1 2 or 3 is called whenever a message is recorded in the mailbox ...

Page 104: ...None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to an outside CO line The telephone number can contain the digits 0 9 and Note This feature is available with DPT Integration only Table 24 Description Value Range Default Description Function Enter The Number 1 Enter the Mailbox number Program Mailbox Setting Enter Edit Menu 1 Mailbox Setting...

Page 105: ... than one password From Mailbox Setting Menu 5 5 5 Mailbox Listing This listing is a report of mailbox number assignments From Mailbox Setting Menu Enter The Number 2 Program Mailbox Setting Delete Enter the Mailbox Number Are you sure Y N nter The Number 3 rogram Mailbox Setting Password Reset nter the Mailbox Number nter the Mailbox Number Enter The Number 4 Program Mailbox Setting Mailbox Listi...

Page 106: ... subscriber who has extension 215 and mailbox 215 would press code 6 215 If the subscriber has a password enabled the password must be entered Note Each subscriber can set a password of up to 10 digits to his own mailbox It is strongly recommended that each subscriber set a password which will prevent unauthorised callers from accidentally or intentionally accessing subscriber s mailboxes If the s...

Page 107: ...FINAL SETUP Installation Manual 107 Section 6 FINAL SETUP ...

Page 108: ...al prompt 2 Press 6 9 9 8 to access the message manager s mailbox You will hear the following prompt if mailbox 998 has a password set 3 Enter the message manager s password if programmed Otherwise you will not hear the Main Menu of Message Manager s Service 6 1 2 Main Menu of Message Manager s Service Good morning Good afternoon Good evening Welcome to the Voice Processing System Enter your passw...

Page 109: ...view Service follows explanations should be included in the first question work for the subscriber who maintains the Interview Service mailbox If Custom Service follows explanations should be included in the first menu work for the Message Manager 6 1 4 Recording the Company Name Enter 6 998 5 2 1 Access the Message Manager s Main Command Menu 2 Press 5 to modify messages 3 Press 2 to record the C...

Page 110: ...ss 5 3 To modify the user prompts Press 6 4 To change user prompt 1 Press 1 to change user prompt 2 Press 2 5 To change specified prompts Press 1 to change all prompts Press 2 6 Enter the prompt number you want to change 7 Continue following voice prompts through appropriate menus Prompts lead you through the choices and recording process Note Prompt 585 The system prompt is This is the General De...

Page 111: ... change 3 Enter your password if programmed then the key You are now inside the mailbox 4 For mailbox management Press 5 5 To change the personal greetings Press 1 6 To change the No Answer Greeting Press 1 again 7 The system will then say No Answer Greeting is not recorded Record greeting at the tone 8 State your greeting at the tone Example Hi this is Tom I am away from my desk right now but ple...

Page 112: ...ress 5 5 To change the owner s name Press 3 6 The system will say Owner s name is not recorded Record owner s name at the tone 7 State the owner s first and last name at the tone 8 Press 1 when finished The VPS tells you the customer s name 9 Press 2 to accept TEST THE SYSTEM Before backing up the system call each extension to see that each port functions as it should Check for proper greetings an...

Page 113: ...le from the Transfer Menu 5 Specify a folder where data is to be saved if necessary use Browse 6 Select Xmodem as the protocol to save data 7 Click Receive 8 Enter desired filename and click OK The file transfer screen appears and shows download progress Download time will vary depending on the communication speed and file sizes SAVE Completed will appear on the screen when the file has been saved...

Page 114: ...Caller ID numbers can be saved When the saved Caller ID numbers are loaded using LOAD command the following things should be done For System Caller Name Announcement the Message Manager re records caller names see Recording System Caller Names in D6 RECORDING MESSAGES For Personal Caller Name Announcement subscribers re record caller names see 4 12 Personal Caller Name Announcement in the Subscrib...

Page 115: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual 115 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...

Page 116: ...hen additional selection numbers are listed 1 Go to the System Administration Top Menu 2 Type 4 for System Initialisation 3 Type Y this places the VPS in the off line mode 4 Type Y to start the system resetting To initialise the system follow the menu path as shown System Administration Top Menu 4 1 Program 2 System Reports 3 Utility Command 4 System Reset Clear 5 Quick Setup VT100 Mode Only Enter...

Page 117: ... system initialising is complete the following display will appear Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programs Generally initialisation will take about 2 min to accomplish ON LINE MODE ...

Page 118: ...s the time reports will be printed Displays device error log Stores a backup of the program or data in the flash memory Restores a backup of the program or data to the system Displays all of the VPS parameters Displays the version of the program Displays the keypad assignments message recording status and the tree structure of a Custom service Clears a Custom service menu access count Specifies th...

Page 119: ...following message is displayed 7 2 2 On line Set ONLN The ONLN command is used to place the VPS into the Answer Mode Type ONLN then Press RETURN 7 2 3 Set Password PASS Use the PASS command to create change and clear system passwords Valid passwords are created using up to 10 characters any alphanumeric character space and _ can be used IMPORTANT We strongly recommend that you set the password to ...

Page 120: ... entered on the screen will not appear The VPS does not distinguish capitals from lower cases 7 2 4 Set Time TIME The TIME command is used to set the system date and time A number of system functions require that the system time and date be set correctly These functions include message waiting notification external message delivery call retries after initial failure to connect and automatic deleti...

Page 121: ...y by entering the PSET command A printer or data terminal must be connected to the VPS at the RS 232C port for the reports to be printed or displayed 1 Type PSET then Press RETURN 2 Type 1 to enable this function or Type 2 to disable it 3 Type the time to print the reports Note The reports will be displayed only if the system is in the mode where the prompt is displayed 7 2 6 Error Log Display ELO...

Page 122: ...es COM Communication error between CPU and DSP DATA Process error of voice data MEM Memory error PRG Program error in CPU card R W Read Write error of Flash Memory ELOG DEVICE ERROR TIME 14 JUL 14 00 PM MEM GET 1 CPU 14 JUL 14 00 PM 2 CLOCK 14 JUL 14 00 PM DATA R W xx yyyy 3 FLASH MEMORY 14 JUL 14 00 PM SCAN 4 DSP 14 JUL 14 00 PM FIFO 5 DSP 14 JUL 14 00 PM APPLICATION x 6 CPU Port number 1 2 ...

Page 123: ...s out of order Check the hardware DSP FIFO DSP FIFO error During the system is handling calls there was a temporary problem with the DSP and FIFO memory CPU APPLICATION x Application error While the system is handling calls a temporary application error occurred x port number Port number 1 2 Table 28 Indication Meaning ROM ERROR Sum Error ROM checksum error FLASH MEMORY ERROR initialise Error Flas...

Page 124: ...ROR 8 Error loading of voice prompt data SYSTEM ERROR 9 Error loading of MWL control data SYSTEM ERROR 10 Error loading of flash memory identify data SYSTEM ERROR 11 Error writing of VBI chain data SYSTEM ERROR 12 Error writing of BLK chain data SYSTEM ERROR 13 Error loading of user prompt modify data SYSTEM ERROR 14 Error loading of Class of Service data No CO lines are active No Port cards prese...

Page 125: ...Greetings Subscriber greetings 8 Company Greetings Note Before saving a file we recommend that the Answer Mode of the VPS be turned off by Typing OFLN and then pressing ENTER This prevents data from changing while it is being saved The system will not answer calls when off line 1 Type SAVE then Press RETURN 2 Select item to be backed up then Press RETURN The size of the file will be displayed 3 Pr...

Page 126: ... Type ONLN at the prompt This will turn on the Answer Mode of the VPS calls will be accepted again 7 2 8 Loading New or Saved Data to the VPS LOAD This command is used to install new data or to restore saved data to the VPS The LOAD command must be executed for each data file When performing this operation always wait until the process completion indication appears before proceeding 1 Type LOAD th...

Page 127: ...used to print all VPS parameter settings output to screen Type GPRN then Press RETURN 7 2 10 Program Version Display VERS This command is used to display the version numbers of the flash memory and main ROM Type VERS then Press RETURN GPRN 0 All Parameters 1 Mailbox Setting 2 Class of Service Setting 3 Port Trunk Service Setting 4 Service Setting Auto Attn Setting 5 Service Setting Custom Service ...

Page 128: ...stom 100 Indicates that Custom Service No is 100 System Indicates that System prompts are active Custom 100 System Access 9 Menu Msg None multilingual pick N Xfer Mbx 998 0 Operator 1 Custom 1 System Access 2 Menu Msg None english service N Operator 0 Operator 1 A A Service 2 V M Service 3 FAX Transfer Subscriber 2 Custom 2 User 1 Access 2 Menu Msg None Spanish service N Operator 0 Operator 1 A A ...

Page 129: ...tem is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes Access 9 Indicates that this Custom Service was accessed 9 times by callers This counter can be cleared See 7 2 12 Custom Service Menu Access Count Clear CCLR Menu Msg None Indicates that the menu message for this Custom Service is None not recorded If menu message is recorded Rec will appear N Xfer ...

Page 130: ...using this command 1 Type MRL then Press RETURN 2 Type the message length 7 2 15 Modified Prompt List MPLT This command is used to display the user prompt recording status recorded not recorded or turned off 1 Type MPLT then Press RETURN MPLT both prompts MPLT 1 User 1 prompts MPLT 2 User 2 prompts MRL Current Setting of Minimum Recording Length is 2 Enter Minimum Recording Length 0 3 MPLT 1 List ...

Page 131: ...N System Off line ONLN System On line PASS Password setting TIME Time Date setting PSET Report Print Out Time setting ELOG Device Error Log Listing SAVE VPS Program Date Save VPS PC Xmodem LOAD VPS Program Date Load VPS PC Xmodem GPRN Parameter Global Printing only ASCII Terminal mode VERS Program Version Check CREP no Custom Menu Information List no Custom Menu No 1 100 CCLR no Custom Menu Access...

Page 132: ...e Information Display PUTD This command is used to display the touchtones the VPS receives and sends In addition to the touchtones the following are displayed the Incoming Call Service Voice Mail Automated Attendant Custom and Interview entered by the caller and the time periods that the ports are enabled Type PUTD The VPS will remain in this mode until PUTD is entered again The default setting fo...

Page 133: ...cause data overflow 7 2 20 Wait for Caller ID WCID Use the WCID command to specify the length of time in seconds the VPS must wait for the Caller ID after the VPS has received the incoming call from the PBX PUTD Target Port 00 Don t leave enabled after troubleshooting Note means enable for the port 0 means disable for the port PUTD 1 Target Port 0 Don t leave enabled after troubleshooting PUTD Tar...

Page 134: ... TROUBLESHOOTING 134 Installation Manual If Caller ID is not needed at all set the waiting time to 0 to accelerate the VPS response to incoming calls Type WCID then Press RETURN WCID WAIT TIME FOR CALLER ID 5 sec 0 60 sec 0 ...

Page 135: ...features and current parameter settings Note Depending on the PBX extension numbering the mailbox numbers might be 2 to 5 digits long To select the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Administration Top Menu 2 2 System Reports System Report Menu 1 Mailbox Assignments 2 COS Assignm...

Page 136: ...u path as shown System Administration Top Menu 2 1 1 COS CExtn AlTrf MN2nd Bep Class of Service Covering Extension All Call Transfer to Mailbox Message Notification Device 2 Beeper Pager IVMBOX MN1st MN3rd Tel Interview Mailbox Message Notification Device 1 Message Notification Device 3 Telephone To select the COS Assignments Report follow the menu path as shown System Administration Top Menu 2 1 ...

Page 137: ...r 1 Prompts U2 User 2 Prompts RC Remote Call Forward to CO DC Delete Message Confirmation CN Maximum number of names for Personal Caller Name Announcement GC Play Personal Greeting for Caller ID CS Caller ID Screening MN Authorisation for Message Waiting Notification ED pr Authorisation for External Message Delivery Prompt Mode SY System U1 User 1 U2 User 2 SL Selective AF Authorisation for Auto F...

Page 138: ...lls the telephone numbers called the call dates and call duration times When the number of outgoing calling sequences reaches 64 the first 10 items are automatically sent to the terminal Any information sent to the terminal is automatically deleted from the system s memory To select the System Service Report follow the menu path as shown System Administration Top Menu 2 1 3 V M A A Grt Voice Mail ...

Page 139: ...Receive Full line Time The total time that both Port 1 and Port 2 were used simultaneously To select the Call Account Report follow the menu path as shown System Administration Top Menu 2 1 4 To select the Port Usage Report follow the menu path as shown System Administration Top Menu 2 1 5 Call Account 14 NOV 2002 3 40 PM MBOX 111 MBOX 116 MBOX 114 MBOX 118 MBOX 112 4 JAN 7 JAN 7 JAN 8 JAN 8 JAN 7...

Page 140: ...his report The number of messages that were copied since the last clearing of this report The number of messages that were deleted by subscribers and expired and were removed by the system since the last clearing of this report The number of messages that expired and were removed by the system since the last clearing of this report To clear the Port Usage Statistics Report follow the menu path as ...

Page 141: ...or use again Type Y yes or N no If Y is entered the system will clear the data Wait until Flash Memory Usage Report Data Cleared appears on the screen before proceeding To clear the Flash Memory Usage Report follow the menu path as shown System Administration Top Menu 2 2 2 Flash Memory Usage Report 22 JAN 2002 8 30 PM Drive Avail Used 1 119 min 1min 1 2 120 min 0min 0 FROM 21 JAN 2001 10 20 PM Ne...

Page 142: ...the last clearing of this report To select the Mailbox Usage Report follow the menu path as shown System Administration Top Menu 2 1 7 FROM The date and time of the last clearing of this report ED External Delivery MN Message Notification IM Interview message GM Personal System Group Distribution List AF Auto Forwarding LD Long distance call 10 digits or more Lcl Local call less than 10 digits Rcv...

Page 143: ...g date the port number used and the fax transfer status for up to 64 fax messages To clear the Mailbox Usage Report follow the menu path as shown System Administration Top Menu 2 2 3 To select the Fax Call Report follow the menu path as shown System Administration Top Menu 2 1 8 FAX 1 Main facsimile machine FAX 2 Alternate facsimile machine connect Call was answered by the facsimile machine no ans...

Page 144: ...or use again Type Y yes or N no If Y is entered the system will clear the data Wait until Fax Call Report Data Cleared appears on the screen before proceeding To clear the Fax Call Statistics Report follow the menu path as shown System Administration Top Menu 2 2 4 System Reports System Report Clear Fax Call Report Clear May I clear a fax call report data Y N ...

Page 145: ...7 of KX TD series telephone systems to see if the programming agrees with the actual connection Unable to utilize some of the DPT Integration features even though DPT Integration has been established properly Your PBX cannot support the feature The software version of your PBX is lower than required Consult your dealer The VPS does not operate Bad printed circuit board Bad connection with PBX Inco...

Page 146: ...al in Table 68 in B7 2 Port Setting Unable to call an outside party Improper setting of the outside call dial procedure Reset the outside CO line access sequence of the connected PBX see Dial Number in Table 36 in B2 SYSTEM ADMINISTRATION MAILBOXES and Number of Digits to Access Outside Line in Table 59 in B6 7 Other Parameters Also check Outgoing Call Setup Sequence in Table 59 in B6 7 Other Para...

Page 147: ... busy signal reconnection procedure to that of the connected PBX see Reconnect Sequence on Busy in Table 72 in B7 3 PBX Interface Parameters Unable to make a no response reconnection Improper setting of the no response reconnection procedure Re adjust the no response reconnection procedure to that of the connected PBX see Reconnect Sequence on No Answer in Table 72 in B7 3 PBX Interface Parameters...

Page 148: ...Number of Messages Maximum 100 per mailbox programmable Personal Greeting Message Length 8 s to 60 s programmable Message Retention Time 1 to 30 days or unlimited programmable Maximum Message Length 1 min to 6 min or unlimited programmable Reports Mailbox Assignment COS Class of Service Assignment System Service Report Call Account Report Port Usage Report Flash Memory Usage Report Mailbox Usage R...

Page 149: ...SYSTEM FEATURES Installation Manual 149 Appendix A SYSTEM FEATURES ...

Page 150: ...e Extension Group A group of extensions which require a different call transfer sequence than normal placed into a separate group See Dialing Parameters in 3 2 4 PBX Interface Parameters See Alternate Extension Assignment in B5 1 Automated Attendant Parameters See Alternate Extension Group in Glossary APT Integration Is the interface data link that permits certain information and command functions...

Page 151: ...ailboxes that can use this feature Messages marked as private cannot be forwarded Also a message is never forwarded to the original sender of the message See Private Message in this Table See Authorization for Auto Forwarding in Table 38 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Auto Forwarding in Glossary Automated Atten...

Page 152: ... Service Outgoing Call Services Message Waiting Notification and External Message Delivery See Port Service Setting in 5 1 3 Starting the Quick Setup See Incoming Call Service in Table 21 in 5 3 1 Port Service Menu See Incoming Call Service in Table 40 in B4 1 Port Assignment See Incoming Call Service in Table 41 in B4 2 Trunk Group Assignment Call Transfer Status Permits subscribers to specify ho...

Page 153: ... APT DPT Integration Only Allows the System Administrator to assign up to 120 Caller ID numbers and program the route for the calls from these assigned numbers to the desired extension mailbox System Group Distribution List included or Custom Service The Company Greetings will not play when calls are routed as programmed by this feature See 4 1 GUIDELINES FOR DIGITAL INTEGRATION See B5 3 Caller ID...

Page 154: ...t System Personal in Glossary See 4 12 Personal Caller Name Announcement in the Subscriber s Guide Caller Name Announcement System APT DPT Integration Only Allows the System Administrator to assign up to 120 Caller ID numbers Each Caller ID number can have a caller name recorded by the Message Manager The caller name is announced when 1 extension users listen to the messages from assigned numbers ...

Page 155: ...o Entry Mode parameter 2 From the System Administration Top Menu type 1 1 1 Mailbox No Y 2 Device No 1 3 Program Mailbox Setting Enter Edit Mailbox No Entry Do you want to edit this mailbox Notification Setting Device No Entry For the Dial Number parameter enter your PBX s line access code before the beeper pager number for dialling outward enter an X after the beeper pager number The X is for the...

Page 156: ... Lunch and Break as well as holidays Available for both Port and Trunk services Note The System Manager can change the Company Greeting setting remotely by simply calling the VPS Only the System Administrator can assign specific greetings for holidays See 6 1 3 Company Greetings Enter 6 998 5 1 See C6 CHANGING THE COMPANY GREETING SETTING See Company Greeting No in Tables 40 and 41 in B4 SYSTEM AD...

Page 157: ...ribution List Department Dialling menu operator fax machine etc Note Callers cannot jump between Custom Service menus more than 8 times See 5 2 PORT SETTING OPTIONS See 6 1 4 Recording the Company Name Enter 6 998 5 2 See 7 2 11 Custom Service Report CREP See 7 2 12 Custom Service Menu Access Count Clear CCLR See B5 2 Custom Service See Recording Menus and Voice Labels in D6 RECORDING MESSAGES See...

Page 158: ...nown by entering the first 3 or 4 letters of the mailbox owner s last name The VPS identifies all subscribers with that letter combination and states each name for the caller The caller selects the desired subscriber by entering the appropriate number See Owner Last Name in Table 35 in B2 SYSTEM ADMINISTRATION MAILBOXES Direct Mailbox Access APT DPT Integration Only Allows subscribers to call the ...

Page 159: ... TA ANALOGUE PBX AND KX TD DIGITAL PBX See DPT Integration in Glossary Extension Group Places several extensions into the same mailbox to share information using an Extension Group List The System Administrator must establish this list The VPS can maintain up to 20 lists with a maximum of 20 entries on each See 5 2 8 Extension Groups See System Group Assignment Extension Group in B6 1 System Group...

Page 160: ...ble 35 in B2 SYSTEM ADMINISTRATION MAILBOXES See Authorization for External Message Delivery in Table 38 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters External Message Delivery in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See External Delivery Message External Message Delivery List and External Message Delivery Redial in Glossar...

Page 161: ...ersonal Group Distribution List in Glossary See 4 5 Personal Group Distribution Lists in the Subscriber s Guide See 4 6 Deleting Group Distribution Members in the Subscriber s Guide See 4 7 Deleting Group Distribution List Names in the Subscriber s Guide Group Distribution List System Allows a subscriber to send a message to several mailboxes using a Group Distribution List Also allows a caller to...

Page 162: ...on works with the Automated Attendant Service to enable the VPS to immediately recognise the state of the call busy answered ringing etc and improve its call handling performance See Voice Mail in 1 3 3 Which Phone Systems are Compatible See 2 7 CONNECTIONS See 3 1 1 APT DPT or Inband Signalling See Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS See Inband Signalling in Glossary I...

Page 163: ...nouncement the VPS will use the personal caller name To utilise this feature follow the procedure below 1 Go to the System Administration Top Menu and type 1 2 Program Class of Service and COS No 1 62 Select an Intercom Paging Group 1 9 for this COS If set to Group 9 the Intercom Paging feature is activated for all groups 2 From the System Administration Top Menu type 1 5 7 7 Program System Parame...

Page 164: ... it has been asked Subscribers are able to record questions directly into their own Interview Mailbox See 5 2 9 Interview Service See Interview Mailbox Number in Table 35 in B2 SYSTEM ADMINISTRATION MAILBOXES See Creating and Editing a Mailbox in C2 SETTING UP MAILBOXES See Interview Service in Glossary See 4 9 Interview Mailbox in the Subscriber s Guide Table 32 FEATURE DESCRIPTION REFERENCES ...

Page 165: ...tion is established by pressing the feature button See 4 1 GUIDELINES FOR DIGITAL INTEGRATION See 4 4 1 Live Call Screening LCS Programming See 4 4 2 Live Call Screening Recording Mode Assignment See 4 4 3 Live Call Screening Private Hands Free Mode Assignment See 4 4 4 Live Call Screening Button Assignment See 4 4 5 Live Call Screening Cancel Button Assignment See 4 4 6 Live Call Screening Passwo...

Page 166: ...e stored Several mailbox options exist Subscriber Mailbox Interview Mailbox System Manager s Mailbox and Message Manager s Mailbox General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mailbox Assignments See 7 3 9 Mailbox Usage Report See 7 3 10 Mailbox Usage Statistics Clear See B2 SYSTEM ADMINISTRATION MAILBOXES See C2 SETTING UP MAILBOXES See Section 1 Mailb...

Page 167: ...calls to be received by either a subscriber s regular or interview mailbox This mode is effective for 1 Incomplete Call Handling Service when the subscriber s line is busy or he cannot take the call or when he has enabled Call Blocking and 2 when the transfer destination of calls is set to a Logical Extension See Interview Service and Logical Extension All Calls Transfer to Mailbox in this Table S...

Page 168: ...and access the message from the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The subscriber Message Manager can program a maximum of 3 telephones or beepers pagers in sequence The VPS will recall the number or number sequence for a specified number of times until answered Notification is terminated when the subscriber Message Manager has re...

Page 169: ...ion for Unreceived Message in Tables 38 and 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See D3 SETTING UP MESSAGE WAITING NOTIFICATION See Message Waiting Lamp in Glossary See 4 8 Message Waiting Notification in the Subscriber s Guide Multilingual Ser...

Page 170: ...Service Permits callers to request a live operator by pressing 0 on the telephone keypad Up to 3 operators can be specified to receive calls in the Day Night Lunch and Break Modes See 5 4 3 Operator s Parameters See Operator s Parameters in B5 1 Automated Attendant Parameters See Operator s Extensions in D4 CUSTOMISING THE MESSAGE MANAGER S MAILBOX Password Administration Allows the System Adminis...

Page 171: ...scriber s Guide See 4 11 Assigning Caller ID Numbers for Personal Greeting for Caller ID in the Subscriber s Guide Personal Greetings Permit the subscriber to record the following 3 personal message greetings No Answer Plays when unavailable to answer the call during business hours Busy Signal Plays whenever the line is busy After Hours Plays when the VPS is in the Night Mode The No Answer Greetin...

Page 172: ...iber and the System Manager to specify a message as Private when sending it to other subscribers the Message Manager and or the System Manager A message specified as Private cannot be transferred It is also possible to specify messages recorded in the Voice Mail Service as Private See Delivering Messages to Specified Mailboxes in C8 DELIVERING MESSAGES See Private Message in Glossary See 3 1 Deliv...

Page 173: ...s of Service settings to be utilised With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to an outside CO line enable the following 504 Call Forward to Outside Line Note The extension assigned for Operator 1 in the D...

Page 174: ...ss Commands in the Subscriber s Guide Service Mode Allows the System Administrator or the System Manager to change the call handling method that is programmed in the Time Service setting Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power turns off There are 6 Service Modes available Automatic Mode Operates a...

Page 175: ...N SETTING COS CLASS OF SERVICE PARAMETERS See Remote Call Forward to CO Delete Message Confirmation and Authorization for Message Notification in Table 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS System Clock Allows the correct setting of the date and time to be made for proper VPS operation See 7 2 4 Set Time TIME See C4 SE...

Page 176: ...onisation in Glossary Trunk Service Universal Port APT DPT Integration only Allows call services to be assigned to each trunk outside line group The incoming call service determines which service is used when answering incoming calls These services include Voice Mail Service Automated Attendant Service Interview Service and Custom Service See 4 1 GUIDELINES FOR DIGITAL INTEGRATION See B4 SYSTEM AD...

Page 177: ...e maximum recording time for other messages will automatically be set to 6 min To allow unlimited recording time the Message Length parameter must be set to 0 Unlimited in the COS Class of Service settings See Two Way Recording and Two Way Transfer in this table See Message Length in Tables 38 and 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SE...

Page 178: ...ed at the factory in Spanish and 3 User 2 Prompts not recorded See 6 1 5 Custom Service Greetings Enter 6 998 5 4 See Prompt Mode in Tables 38 and 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See B6 5 Prompt Setting See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Recording User Prompts in D6 RECORDING MESSAGES See Voice Prompt in Glossary Table 32 FEATURE DESCRIPTION R...

Page 179: ...SYSTEM ADMINISTRATOR S GUIDE Installation Manual 179 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...

Page 180: ...e Diagram on the following pages This flow is designed to guide the user through the appropriate menus to the parameter to be setup or changed The following example illustrates how the menu flow is used Table 33 KEY FUNCTIONS 1 9 then RETURN Typing any number 1 through 9 will select the corresponding option for that number Pressing RETURN will select the number entered Exits the current screen and...

Page 181: ...S GUIDE Installation Manual 181 1 Program 1 Mallbox Setting 2 Class of Service 3 Port Trunk Service 4 Service Setting 1 Automated Attendant 2 Custom Service 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension ...

Page 182: ...ling 2 Operator s Parameter 3 Alternate Extension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 4 Break Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 Lunch Mode 1 Operator 1 2 Operator 2 3 Operator 3 1 Enter Extension 2 Delete Extension 3 Extension Listing 1 Enter 3 Caller ID Listing Custom Service No 1 100 Entry 3 Caller ID ...

Page 183: ...on Table 6 Hardware Setting 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 1 Holiday Setting Enter 2 Holiday Setting Delete 3 Holilay Listing 1 Service Mode 2 Time Service 1 Day Service 2 Lunch Service 3 Break Service 1 Enter 2 ...

Page 184: ...on Function Mailbox Number 2 5 digits None Specifies the Subscriber s mailbox number Mailbox number length is determined during setup or when initialising the system Mailbox numbers cannot begin with 0 If the length of the mailbox number has been defined as 3 digits for example the valid range for all mailbox numbers would be 100 through 997 998 and 999 would be reserved for the Message Manager an...

Page 185: ...We recommend that parameters for each COS number be defined before assigning a Class of Service COS number Note 2 COS No 63 pertains to the Message Manager while COS No 64 pertains to the System Manager These numbers cannot be entered in the COS No data field Covering Extension 2 5 digits None Identifies the extension number that will receive unanswered Subscriber calls The Automated Attendant Ser...

Page 186: ...e recorded when a caller leaves a message If he does not leave a callback number the System Callback No or the caller s number if it is received through a telephone company s Caller ID service will be sent instead All Calls Transfer to Mailbox 1 Yes 2 No No If this parameter is set to Yes all calls routed to the extension are automatically forwarded to the extension s mailbox without ringing the t...

Page 187: ...er Type of Device 1 Telephone 2 Beeper Telephone Specifies the device to be notified This is automatically set to Beeper when X is used in the Dial Number above The Subscriber can also specify the type of device from his telephone Use Mode 1 Not Use 2 Continuously 3 Scheduled Continuously Specifies how Device 1 2 or 3 is to be used The Subscriber can also specify the use mode from his telephone 1 ...

Page 188: ...le with DPT Integration No Answer Delay Time 2 120 min 30 Specifies the time in minutes the VPS must wait after a no answer condition is received before making a notification call to Device 1 2 or 3 Time Frame 1 2 1 12 h 00 59 min AM PM a m p m All Day Space No Use No Use Specifies the daily schedule for Message Waiting Notification service for all days of the week Note These parameters are active...

Page 189: ... displayed using this procedure Table 37 Parameter Value Range Default Description Function Telephone Number 1 2 Up to 16 digits None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to an outside CO line The telephone number can contain the digits 0 9 and The telephone number should begin with a Line Access Code to seize an outside CO line Note ...

Page 190: ...SYSTEM ADMINISTRATOR S GUIDE 190 Installation Manual To display the list of all mailbox numbers follow the menu path as shown System Administration Top Menu 1 1 4 ...

Page 191: ...e to the System Manager The procedure below determines the utilisation of the following special features on a COS basis Remote Call Forward to CO available for COS numbers 1 63 Delete Message Confirmation available for COS numbers 1 64 Message Waiting Notification available for COS numbers 1 63 External Message Delivery available for COS numbers 1 62 Auto Forwarding available for COS numbers 1 62 ...

Page 192: ...days that an unplayed message will remain in the mailbox The days are counted from the day following the recording SavedMessage Retention Time 1 30 days 0 Unlimited 5 Defines the number of days that a played message will remain in the mailbox The timing is refreshed whenever the message is played back If 0 Unlimited is selected the saved message will remain in the mailbox until erased by the Subsc...

Page 193: ...age Scanning with Information 1 Yes 2 No No If set to Yes the VPS adds the message sender s information recording date and time to the message during message scan Play System Prompt after Personal Greeting 1 Yes 2 No No If set to Yes directions for recording a message are given to the caller directly after the personal greeting has been played The following guidance messages are played 668 To end ...

Page 194: ...TD series telephone system Direct Mailbox Access 1 Yes 2 No Yes If set to Yes a Subscriber is able to directly enter the Subscriber Service This is accomplished by calling a VPS extension directly from the Subscriber s extension The Subscriber Service Access Code mailbox number should not be dialled Password entry may be required if specified beforehand Note The Direct Mailbox Access feature is av...

Page 195: ...Telephone No 1 or Telephone No 2 preprogrammed in the Mailbox Setting or to any other telephone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX TD series telephone system Delete Message Confirmation 1 Yes 2 No No If set to Yes the VPS requests confirmation from the mailbox owner before erasing a message left in the mailbox I...

Page 196: ...the caller is asked to enter the callback number Before Before recording a message the system asks the caller to enter the callback number After After recording a message the system asks the caller to enter the callback number Disable Disables the Callback Number Entry feature Note To utilise this feature the callback number entry code must be included in the Subscriber s beeper pager number When ...

Page 197: ...feature include Mailbox Number Delay Time and Forwarding Mode If set to No sub parameters cannot be assigned Mailbox Number 2 5 digits None Specifies the mailbox where forwarded messages are to be sent Note System Group Distribution List numbers and mailbox numbers for System Manager and Message Manager cannot be used for this parameter Delay Time h min 00 05 to 99 59 00 30 Specifies the length of...

Page 198: ...etention Time 1 30 days 0 Unlimited 30 Defines the number of days a played saved message can remain in the mailbox The timing is refreshed whenever the message is played back If 0 Unlimited is selected saved messages will remain in the mailbox until erased by the mailbox owner Message Length 1 6 min 0 Unlimited 6 Defines the maximum message length If set to 0 Unlimited a manager can record two way...

Page 199: ...n be set to an outside CO line the Message Manager can program either from a remote location or on site his extension to forward various types of calls to either Telephone No 1 or Telephone No 2 preprogrammed in the Mailbox Setting or to any other telephone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX TD series telephone ...

Page 200: ...the callback number entry code must be included in the Subscriber s beeper pager number When Disable is selected or if the caller does not enter a callback number System Callback No See Table 61 will be displayed on the beeper s pager s display If a caller s number is received through a telephone company s Caller ID service the caller s number will be displayed instead of System Callback No MWL No...

Page 201: ...ime to be programmed Services have this order of priority Holiday Service Caller ID Call Routing Trunk Service Port Service Holiday Service has the highest priority B4 1 Port Assignment Port 1 Day Mode To access the Port Trunk Service Menu follow the menu path as shown System Administration Top Menu 1 3 To select the Day Night Lunch or Break Mode for the selected port follow the menu path as shown...

Page 202: ...rs should also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this port Note 1 This parameter is not valid if incoming call service is set to Interview or Custom Note 2 If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt for...

Page 203: ... follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 3 To select the Break Mode Features for port 1 follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 4 To select the Day Night Lunch or Break Mode for the selected PBX trunk group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 24 To select the Day Mode Features ...

Page 204: ...ould also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this trunk group Note 1 This parameter is not valid if incoming call service is set to Interview or Custom Note 2 If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt f...

Page 205: ...A series and KX TD series trunk group number in this section assignment means exchange line number To select the Lunch Mode Features for PBX trunk group 1 follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 3 To select the Break Mode Features for PBX trunk group 1 follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 4 ...

Page 206: ...operator 1 2 3 extensions and mailboxes and how operator seeking calls are treated Operator s parameters can be individually set for Day Night Lunch and Break Modes To select the Automated Attendant Parameters follow the menu path as shown System Administration Top Menu 1 4 1 To select Department Dialing follow the menu path as shown System Administration Top Menu 1 4 1 1 Table 42 Parameter Value ...

Page 207: ...Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be used with the Message Waiting Notification Lamp feature and the Remote Call Forwarding Set feature When using these features You must assign the extension number that is included in the Extension Numbering Plan To select Operator s Parameters follow the menu path as shown System Administr...

Page 208: ...ies how calls are handled when the Operator 1 extension is busy 1 Hold The caller is automatically placed on hold and the Operator 1 extension is called again 2 No Answer Coverage The caller is offered one of the options specified by the No Answer Coverage Mode 3 Call Waiting Operator 1 is signaled when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message The VPS ...

Page 209: ...wer Coverage No Answer Coverage Mode Next Operator Message Repeat Cycle 1 3 times 3 Specifies the number of times that the system will play the Automated Attendant top menu To select Operator Parameters Day Mode Operator 2 follow the menu path as shown System Administration Top Menu 1 4 1 2 1 2 Table 44 Parameter Value Range Default Description Function Operator s Extension 1 5 digits None Used to...

Page 210: ... another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message The VPS disconnects the call after playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how Operator 2 calls are handled when not answered within the time period set through the Operator No Answer Time mode 1 Caller Se...

Page 211: ...old 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies how calls are handled when the Operator 3 extension is busy 1 Hold The caller is automatically placed on hold and the Operator 3 extension is called again 2 No Answer Coverage The caller is offered one of the options specified by the No Answer Coverage Mode 3 Call Waiting Operator 3 is signaled when another call is waiting...

Page 212: ...sfer Sequence in Table 73 in B7 3 PBX Interface Parameters Alternate Extension Group Enter The system can create up to 32 extensions that use the same alternate transfer sequence To select the Alternate Extension Assignment Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 To select the Alternate Extension Enter Parameter follow the menu path as shown System Administra...

Page 213: ...ternate Extension Delete Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 2 To select the Alternate Extension Listing Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 3 To select the Custom Service Parameter follow the menu path as shown System Administration Top Menu 1 4 2 Custom Service No 1 100 Table 47 Parameter Value Range Default De...

Page 214: ...t for Second Digit 1 5 s 1 Resolves the problem when the first digit of the extension or mailbox number is the same as one of the Custom Service menu choices The VPS waits the specified period of time for a second digit to be dialled If the time period expires without a second digit being entered the system assumes the caller has selected a menu choice This parameter is used only if Call Transfer ...

Page 215: ...the caller access to a previous Custom Service Menu f Custom Service If programmed allows the caller access to another Custom Service g Voice Mail Service Allows the caller access to the Voice Mail Service h Call Transfer Service Allows the caller access to the Automated Attendant Service i Subscriber Service Allows the caller access to Subscriber Service Available only when calls are from subscri...

Page 216: ...this order of priority Holiday Service Caller ID Call Routing Trunk Service Port Service Holiday Service has the highest priority Caller ID Call Routing Enter To access the proper menu for Caller ID Call Routing follow the menu path as shown System Administration Top Menu 1 4 3 To access the proper menu for Caller ID Call Routing Enter follow the menu path as shown System Administration Top Menu 1...

Page 217: ... 3 This indicates the name was automatically registered in the VPS Call Transfer Custom Extn Mbx None Specifies the destination to which the call from an assigned Caller ID number is automatically forwarded The Custom setting enter C enables callers to be forwarded to the specified Custom Service menu The Extn setting enter E enables callers to be forwarded to the specified extension The Mbx setti...

Page 218: ...rom these lists and reviewed as needed Mailbox Group Enter To access the proper menu for System Group Assignment follow the menu path as shown System Administration Top Menu 1 5 1 To access the proper menu for Mailbox Group follow the menu path as shown System Administration Top Menu 1 5 1 1 To access the proper menu for Mailbox Group Enter follow the menu path as shown System Administration Top M...

Page 219: ...x and be notified by the Message Waiting Notification Lamp feature if authorised when a message is present Group Name Up to 16 characters None Allows a group name to be specified If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies mailbox numbers belonging to this group To access the pro...

Page 220: ...t number can be assigned as The Extension of the Owner of a mailbox This permits all group members to share the information in the mailbox Group Name Up to 16 characters None Allows a group name to be specified If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies the extension number belo...

Page 221: ...h and Break Services however the System Administrator or the System Manager can change the current call handling method by selecting a specific Service Mode To access the proper menu for Time Service follow the menu path as shown System Administration Top Menu 1 5 2 To access the proper menu for Time Service Service Mode for the selected time group follow the menu path as shown System Administrati...

Page 222: ...vice and Operator s Parameters can be specified differently Table 51 Parameter Value Range Default Description Function Service Mode 1 Automatic Mode 2 Manual Day Mode 3 Manual Night Mode 4 Manual Lunch Mode 5 Manual Break Mode 6 PBX Control Mode Automatic Mode Assigns a specific Service Mode There are 6 options available 1 Automatic Mode Operates according to the setting in the Time Service 2 Man...

Page 223: ...em Administration Top Menu 1 5 2 2 To access the proper menu for Day Service follow the menu path as shown System Administration Top Menu 1 5 2 2 1 Table 52 Parameter Value Range Default Description Function Mon Start End Sun Start End 1 12 h 00 59 min AM PM a m p m D Day Mode N Night Mode 9 00 AM 5 00 PM Specifies the Start and End times of the Day Service Day Mode Day Mode in effect around the c...

Page 224: ...s the proper menu for Break Service follow the menu path as shown System Administration Top Menu 1 5 2 2 3 Table 54 Parameter Value Range Default Description Function Mon Break 1 Service Break 2 Service Break 3 Service Start End Sun Break 1 Service Break 2 Service Break 3 Service Start End 1 12 h 00 59 min AM PM a m p m None Specifies the Start and End times of the Break Service Note When Break Se...

Page 225: ...ur Christmas holiday Note Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as holidays you cannot set Jan 1st as a holiday To provide a special message to callers on a holiday for example Today is New Year s Day and our office is closed If you wish to record a message please press 1 now you can create a Custom Service menu Use this setting to direct calls to this Custom Serv...

Page 226: ... Service is specified one of Subscriber s Interview Mailbox numbers should also be specified When the Custom Service is specified one of Custom Service numbers 1 100 should also be specified Company Greeting No 1 32 S System Greeting N None S System Greeting Specifies the Company Greeting to be played on the holiday The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Process...

Page 227: ...llation Manual 227 Holiday Setting Delete Cancels the Holiday Service Setting by specifying a holiday number 1 20 To access the proper menu for Holiday Setting Delete follow the menu path as shown System Administration Top Menu 1 5 3 2 ...

Page 228: ...ation Top Menu 1 5 3 3 To access the proper menu for Daylight Saving Time follow the menu path as shown System Administration Top Menu 1 5 4 Table 56 Parameter Value Range Default Description Function Start Date End Date DD Day MM Month None Specifies the starting and ending dates of daylight saving time The VPS advances 1 h on the starting date of daylight saving time and restores the time on the...

Page 229: ...nglish press 7 For service in Spanish press 8 For service in Chinese press 9 The Message manager is able to record this Multilingual Selection Menu Note The Prompt Selection Number and the first digit of the mailbox number should be different from each other User 1 Prompt Selection Number User 2 Prompt Selection Number Position of AM PM in TimeStampfor User 1 Prompt 1 Before 2 After 3 24 h After T...

Page 230: ... feature is enabled by selecting Intercom Paging in 4 1 Call Transfer Status and or in 4 3 Incomplete Call Handling in the Subscriber s Guide System Caller Names are recorded by the Message Manager System Caller Name Announcement Enter System Caller Name Announcement Delete Permits specified Caller ID List numbers to be deleted from the list To access the proper menu for System Caller Name Announc...

Page 231: ...ting is recommended for better integration with the PBX To access the proper menu for System Caller Name Announcement Delete follow the menu path as shown System Administration Top Menu 1 5 6 2 Caller ID List No 1 120 To access the proper menu for System Caller Name Announcement Listing follow the menu path as shown System Administration Top Menu 1 5 6 3 To access the proper menu for Other Paramet...

Page 232: ...tension numbers are to be specified 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting with 4 33XX Indicates any 4 digit extension starting with 33 Note Auto Configuration will set this parameter automatically The Automated Attendant will dial any 2 5 digit PBX extension number except numbers beginning with 0 whether valid or no...

Page 233: ... call setup sequence is completed once the initial 9 has been dialled 9 123 4567 The full sequence is therefore 9 outgoing call setup sequence 123 4567 The VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purposes on periodic port usage reports Call Transfer No Answer Time 10 60 s 20 Specifies the amount of time that the VPS mus...

Page 234: ...cting a dial tone Example 9W 9 1 s wait dial outside phone number 9 is the exchange line access number F Flash Recall R Ringback Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To select the Message Waiting Notification Parameter follow the menu path as shown System Administration Top Menu 1 5 7 3 Table 61 Parameter Value Range Default Description Function ...

Page 235: ...essed the VPS to retrieve the messages stored there Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the caller can enter as a callback number This number will be displayed on beepers pagers if the Beeper Callback No Entry Mode is enabled Callback No EntryInterdigit Time Out 1 10 s 5 Sets the maximum allowable time between each digit on Beeper Callback No Entry If t...

Page 236: ...es the port numbers used for the External Message Delivery feature Message Length 1 6 min 3 Specifies the allowable message length of external delivery messages that the Subscriber can record Max Messages for Mailboxes 1 100 msgs 3 Specifies the maximum number of external delivery messages that can be stored in 1 mailbox System External Message Delivery Duration Time 1 9 min 3 Specifies the maximu...

Page 237: ...odically gives callers the choice to either continue to hold or select one of the Incomplete Call Handling service options If set to Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to Enable callers on hold are informed of their current position in the call hold queue Example One other person is queuing...

Page 238: ...T Integration mode only To select Rotary Telephone Service follow the menu path as shown System Administration Top Menu 1 5 7 6 Table 64 Parameter Value Range Default Description Function Rotary Telephone Call Coverage Day Night 1 G D M 2 Operator Extension G D M Defines how the VPS treats calls received from rotary telephones or calls from callers that are unfamiliar with the VPS operation in the...

Page 239: ... code required by the PBX It can be programmed using up to 12 of the 8 letters and 12 dial digits as specified above No Answer Time for Intercom Paging 1 30 s 5 When there is no answer this parameter specifies the length of time in seconds the VPS must wait before concluding Intercom Paging The VPS will return to the caller if the paged party does not respond before this timer expires Announcement...

Page 240: ...A series or 6301 6308 for KX TD816 1232 All Groups Group 9 33 for KX TA series or 63 for KX TD816 1232 Specifies the intercom paging access code required by the PBX Note The Intercom Paging Group Number available for each Subscriber is determined on a COS by COS basis Paging Code for All Groups To select Fax Management follow the menu path as shown System Administration Top Menu 1 5 7 8 Table 66 P...

Page 241: ...the main or alternate fax extension Fax Manager Mailbox No 2 5 digits None Specifies the Fax Manager Mailbox Number The VPS will notify the fax manager of the status of fax calls depending upon the settings of the Fax No Answer Coverage Mode and Fax Notification Mode parameters Fax No Answer Coverage Mode 1 No 2 Mbx 3 Ext No If set to Mbx the VPS will leave the number of unanswered fax calls in th...

Page 242: ...nager s extension and play a voice prompt You have 1 FAXmessage The VPS will also leave the total number of received fax calls in the Fax Manager s mailbox If set to No the VPS will not take any action concerning successfully received fax calls To select the Disconnect Parameter follow the menu path as shown System Administration Top Menu 1 5 7 9 Table 67 Parameter Value Range Default Description ...

Page 243: ...th as shown System Administration Top Menu 1 6 1 Table 68 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 19200 bps 8 38400 bps 9600 Specifies the speed at which the data is transferred bits per second Word Bit Length 1 7 bits 2 8 bits 8 Defines the number of bits in each byte or character Parity 1 None 2 Odd 3 Even Non...

Page 244: ...end to the PBX CPC Signal 1 None 2 6 5 ms 3 150 ms 4 300 ms 5 450 ms 6 600 ms 6 5 Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Control signal received from the PBX The VPS is able to determine that the line has been disconnected when an interruption of the CPC signal has been detected Disconnect Time 1 8 s 2 Specifies the length of time the line is tempor...

Page 245: ...ces from a single line telephone SLT with the PBX To select PBX Interface Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To select Dialing Parameters follow the menu path as shown System Administration Top Menu 1 6 3 1 Table 70 Parameter Value Range Default Description Function PBX Type 1 Other Manufacturers 2 KX T Series 1 T308 T616 2 T1232 3 T96 4 T336 5 TD816 TD12...

Page 246: ... FX FTX FX Alternate Extension Transfer Sequence FX FTX FTX FTX FTX FTX FX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on Refuse Call FWW FWW FWW FWW FWW FWW F FWW F Light On Sequence for Message Waiting Lamp None N A T701X T 91X T 9X T701X T701X Light Off Sequence for Message Waiting Lamp None...

Page 247: ...ed with Inband Integration because call state recognition is faster than with standard call progress tone detection The PBX code for each call state must be set in the Inband Signaling Parameters If PBX type is set to a KX T series telephone system the Inband Signaling Parameters will automatically default to the proper codes This is available with any of the following Panasonic KX T series teleph...

Page 248: ...nsion number of VPS port 1 Extension Number of VPS Port 2 2 5 digits 208 for KX TA series or 266 for KX TD816 1232 612 Specifies the extension number of VPS port 2 Table 73 Parameter Value Range Default Description Function Operator Transfer Sequence FX This sequence is performed by the VPS when transferring calls to the operator s extension Extension Transfer Sequence FX This sequence is performe...

Page 249: ... Reconnect Sequence on Refuse Call F This sequence is performed by the VPS to retrieve a call placed on hold after the extension in the Call Screening mode has refused to accept it Light On Sequence for Message Waiting Lamp None The dialling sequence that the VPS must perform to enable the Message Waiting Lamp at an extension Light Off Sequence for Message Waiting Lamp None This is the dialling se...

Page 250: ...nswer 5 Sent to the VPS when the called extension answers the call ForwardtoVM Ringing 6 Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is available to accept the call ForwardtoVM Busy 7 Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is not available to accept the call Forward to Other Extension...

Page 251: ...xtension N A N A 8 C3 C3 8 8 8 Confirmation N A N A 9 D1 D1 9 9 9 Disconnect N A N A 9 DD DD 9 9 9 N A Not available Note The UK version KX T1232 does not support Inband Integration Digit Translation Table Parameters To select the Digit Translation Table Parameters follow the menu path as shown System Administration Top Menu 1 6 3 3 Digit Translation Table Parameters Inter Digit Timeout To select ...

Page 252: ...slate signals received within the specified time period Digit Translation Table Parameters Input Output To select Input Output follow the menu path as shown System Administration Top Menu 1 6 3 3 2 Table 77 Parameter Value Range Default Description Function Table 1 8 Input digit Up to 8 digits consisting of 0 9 A D None Do not assign more than 1 code to an incoming signal If this occurs the system...

Page 253: ...SYSTEM MANAGER S GUIDE Installation Manual 253 Appendix C SYSTEM MANAGER S GUIDE ...

Page 254: ...gh the System Manager s Service To Access the System Manager s Mailbox 1 Dial an extension number providing Voice Mail Service Or Dial any VPS extension number and Press 6 Service Access Command 2 Press then Type the System Manager s Mailbox Number 99 999 9999 or 99999 3 Type the Password followed by The Main Menu of System Manager s Service will be played Please enter the person s mailbox number ...

Page 255: ...ed mailbox s parameters change current settings by Pressing 1 To leave the current setting unchanged Press 2 When creating a new mailbox the following parameters can be set Mailbox Number Subscriber s Name recorded by the subscriber Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Only the first 3 or 4 letters of the owner s last name are entered Class of Service Number Any CO...

Page 256: ...4 will appear Continue assigning or editing other mailboxes by repeating Steps 5 7 9 To return to the Main Menu Press twice Deleting a Mailbox When mailboxes are no longer needed they must be deleted While another person accesses the VPS the action is automatically cancelled 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 1 for Mailbox Setup 4 Press 2 for Delete 5 Type the mailbox numb...

Page 257: ...SYSTEM MANAGER S GUIDE Installation Manual 257 2 Press 6 for Other Features 3 Press 1 for the Mailbox Setup 4 Press 3 for reset Password 5 Type the mailbox number 6 Press 1 to delete the password ...

Page 258: ...Unlimite Message Retrieval Order Settings are LIFO last in first out or FIFO first in first out Message Scanning with Information Settings are enable or disable 1 Play System Prompt after Personal Greeting Status Settings are enable or disable 1Call Waiting on Busy Status Settings are enable or disable 1Message Cancel for Live Call Screening Status Settings are enable or disable 1 Direct Mailbox A...

Page 259: ...Saved Message Retention Time 5 a The current setting is played Press 1 to change the current length b Type the Personal Greeting length 8 60 s Note The value goes up in increments of 4 s c Confirm the entry is correct and Press 2 to accept it 6 a The current setting is played Press 1 to change the current time b Type the retention time up to 30 days c Confirm the entry is correct and Press 2 to ac...

Page 260: ... of messages 5 100 c Confirm the entry is correct and Press 2 to accept it 10 a The current setting is played Press 1 to change the current time b Type the total message time 5 100 min or 0 Unlimited c Confirm the entry is correct and Press 2 to accept it 11 a The current setting is played Press 1 to change the current order LIFO or FIFO b Confirm the entry is correct and Press 2 to accept it 12 a...

Page 261: ...able b Confirm the entry is correct and Press 2 to accept it 16 a The current setting is played Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 17 a The current setting is played Press 1 to change the current number b Type the group number 1 9 c Confirm the entry is correct and Press 2 to accept it Note If set to 9 Group 9 the Intercom Paging...

Page 262: ...rent setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 21 a The current setting is played Press 1 to change the current number b Type the number of Caller IDs 0 30 c Confirm the entry is correct and Press 2 to accept it 22 a The current setting is played Press 1 to change the setting enable or disable b Confirm the entry is correc...

Page 263: ...ent setting of MWL Notification for Unreceived Message is played Press 1 to change the setting enable or disable e Confirm the entry is correct and Press 2 to accept it f The current setting of Device Notification for Unreceived Message is played Press 1 to change the setting enable or disable g Confirm the entry is correct and Press 2 to accept it 25 a The current setting is played Press 1 to cha...

Page 264: ...number c Type the mailbox number d Confirm the entry is correct and Press 2 to accept it e The current delay time is played Press 1 to change the setting The delay time is the period of time that must pass before the message is automatically forwarded For example 1 h and 15 min is 115 30 min is 30 f Confirm the entry is correct and Press 2 to accept it g The current forwarding mode is played Press...

Page 265: ...nistrator programmes via a personal computer the Message Manager sets the system clock records the Voice Labels and System Caller Names and customises the Message Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 3 to set the time and date 4 Press 1 to change the current time 5 Type the current time and Press Note Press...

Page 266: ...SYSTEM MANAGER S GUIDE 266 Installation Manual 10 Type the day and Press 11 Type the last 2 digits of the year and Press 12 Press 2 to accept the date ...

Page 267: ...de Manual Night Mode Operates only in Night Mode Manual Lunch Mode Operates only in Lunch Mode Manual Break Mode Operates only in Break Mode PBX Control Mode Operation changes depending on PBX time period available only with APT DPT Integration In the Automatic Mode services have this order of priority Holiday Service Caller ID Call Routing Trunk Service Port Service Holiday service has the highes...

Page 268: ... Mode setting 4 The VPS plays the current setting Press 1 to change the setting 5 Press 1 2 3 4 5 or 6 to choose the desired Service Mode entry 1 Automatic Mode Operates according to the setting in Time Service default 2 Manual Day Mode Operates only in Day Mode 3 Manual Night Mode Operates only in Night Mode 4 Manual Lunch Mode Operates only in the Lunch Mode 5 Manual Break Mode Operates only in ...

Page 269: ...e Company Greeting setting The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 5 to change Company Greeting setting 4 Press 1 to change the port setting or 2 to change the trunk service setting 5 Type 1 2 port number or 1 24 trunk group number 6 Press 1 2 3 or 4 to choose the desired Time Service period entry 1 Day Time service 2 Night Tim...

Page 270: ...SYSTEM MANAGER S GUIDE 270 Installation Manual 10 Confirm the entry is correct and Press 2 to accept it ...

Page 271: ...ort Note The Mailbox Parameter Report is displayed as Mailbox Assignments The Class of Service Parameter Report is displayed as COS Assignments 4 For Flash Memory Usage Report Port Usage Report Mailbox Usage Report or Fax Call Report Press 1 To generate the Mailbox Usage Report go to Step 5 5 Mailbox Usage Report Type the mailbox number of the start of the range Note If a is entered in place of ea...

Page 272: ...the Main Menu 2 Press 5 for the System Report Menu 3 Press 2 to clear the Flash Memory Usage Reports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the report To clear the Mailbox Usage Reports go to the Step 5 5 Type the mailbox number of the start of the range Note If a is entered in place of each digit of the mailbox n...

Page 273: ...s about the current VPS status such as remaining flash memory capacity requesting that unnecessary messages be erased etc 1 Log in the Main Menu 2 Press 2 to deliver a message 3 Press 1 to record a broadcast message 4 Record a broadcast message and Press 1 5 Press 2 to accept the message recorded Delivering Messages to Specified Mailboxes Messages can be delivered to more than 1 Subscriber s mailb...

Page 274: ... return to the Main Menu by Pressing 2 10 Press 1 to specify the delivery time 11 Type the time and Press 12 Press 1 for AM or 2 for PM Note This selection is not available if 24 h is selected in Position of AM PM in Time Stamp in Table 57 in B6 5 Prompt Setting 13 Type the date month and day and Press 14 Press 2 to accept the entry made 15 Press 1 to make this message private otherwise Press 2 Ch...

Page 275: ...nstallation Manual 275 Note Listen to messages by Pressing 1 Check the previous message by Pressing 1 twice Check the next message by Pressing 2 4 Press 1 to delete verification of this message or 2 to cancel message delivery ...

Page 276: ...rator programs via a computer this service cannot be accessed and Sorry this function is not available is played 1 Log in the Main Menu 2 Press 3 to customise the mailbox The current setting will be played 3 Press 1 to change the mailbox password 4 Type the password and Press Note If a password is not needed Press It is recommended to set the password to maintain security 5 Press 2 to accept the e...

Page 277: ...of new messages Press 1 to listen to the messages 3 The VPS plays each message with the sender identified along with when the message was recorded Press 0 to listen to the entire menu 1 Repeat this message 1 1 Replay the Previous Message 2 Play the Next Message 3 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan ...

Page 278: ...SYSTEM MANAGER S GUIDE 278 Installation Manual ...

Page 279: ...MESSAGE MANAGER S GUIDE Installation Manual 279 Appendix D MESSAGE MANAGER S GUIDE ...

Page 280: ... the Message Manager s Service To Access the Message Manager s Mailbox 1 Dial an extension number providing Voice Mail Service Or Dial any VPS extension number and Press 6 Service Access Command 2 Press then enter the Message Manager s Mailbox Number 98 998 9998 or 99998 3 Type the Password followed by The Main Menu of Message Manager s Service will be played Please enter the person s mailbox numb...

Page 281: ...VPS plays the number of new messages Press 1 to listen to the messages 3 The VPS plays each message with the sender identified along with when the message was recorded Press 0 to listen to the entire menu 1 Repeat this Message 1 1 Replay the Previous Message 2 Play the Next Message 3 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan Transferring Messages Messages left in...

Page 282: ...ype the destination mailbox number 5 Press 2 to accept the number 6 Press 2 to transfer with comment Note Messages can be transferred without comment by Pressing 1 A mailbox number can be added by Pressing 3 The Mailing List can be reviewed by Pressing 4 7 Record the comments and Press 1 8 Press 2 to accept the comments entered ...

Page 283: ...tification 3 Press 1 to change the Message Waiting Lamp Notification Status 4 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Setting Notification by Calling Status The VPS calls the preset telephone or beeper pager when a new message is recorded in the mailbox Set the following parameters as appropriate Setting Device Status For each device the notification is ena...

Page 284: ...e is added at the end of a beeper pager number the notification is made in a different way The VPS will ask the caller to enter the number to be called and will display this number on the beeper pager The setting of the Callback Number Entry can be set to before the message after the message or with no message depending on System Programming It is also possible to have the caller select whether or...

Page 285: ...GUIDE Installation Manual 285 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone 8 Insert a beeper pager display command 8 Press 1 to be notified by telephone or 2 by a beeper pager ...

Page 286: ...n Operator s Extensions When callers require help they can Press 0 on their telephone keypad to be transferred to an operator extension In each Day Night Lunch and Break Modes up to 3 operators Operator 1 2 3 can be specified The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to CO The customisation of the ...

Page 287: ... or to delete the extension number for the Day Night Lunch and Break Modes for each operator 10 The VPS plays the current Telephone number 1 setting Press 1 to change the telephone number If a telephone number has not yet been assigned go to Step 11 Press 2 to accept the current setting Go to Step 13 11 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number w...

Page 288: ...MESSAGE MANAGER S GUIDE 288 Installation Manual Note Be sure to set a password to the System Manager s Mailbox and the Message Manager s Mailbox to protect system security against hackers ...

Page 289: ...sage Manager cannot set the system clock while the System Administrator programmes via a personal computer the System Manager sets mailboxes and Class of Service COS and customises the System Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 4 to set the time and date 3 Press 1 to change the current setting 4 Type the current time and Press Note Pr...

Page 290: ...NAGER S GUIDE 290 Installation Manual Note Press 0 for help For example to enter January press 1 and 9 Type the day and Press 10 Type the last 2 digits of the year and Press 11 Press 2 to accept the date entered ...

Page 291: ...s maximum length 6 min each Up to 20 System Group Distribution Lists can be created by the System Administrator Each list can have a voice label The User Prompts maximum length 6 min each There are 3 kinds of voice mail prompts 1 System Prompts 2 User 1 Prompts and 3 User 2 Prompts Generally the System Prompts should be left alone they are recorded by the factory in English However User 1 and User...

Page 292: ...he Custom Service exit prompt For the Voice Labels Enter a System Group Distribution Lists number to be labelled List numbers are assigned by the System Administrator For the Multilingual Selection Menu Go to Step 5 5 The VPS plays the current message Press 1 to change the message If a message has not yet been recorded go to Step 7 6 Press 1 to record the message Press 2 to erase the current messa...

Page 293: ... system prompt go to Step 6g If you wish to turn off a certain prompt please first record a dummy prompt Then go back to Step 6 and you will be able to turn it off by going through these steps Note Press 2 to return to Step 6b e The VPS plays the current prompt Press 1 to change the prompt Note Press 2 to retain the current recording Return to Step 6b f Press 1 to record a new prompt Note Press 2 ...

Page 294: ...ase the recorded prompt and exit Go to Step 7g g The VPS plays the next prompt number h Repeat Steps 7d to 7g to record other prompts Note User prompts can be saved in a personal computer command SAVE through the RS 232C Once they have been saved they can be restored with the command LOAD at any time There is a complete list of modifiable prompts and prompt numbers in D9 LIST OF MODIFIABLE PROMPTS...

Page 295: ... Step 6 Note Press 2 to accept the current name Return to Step 4 Press 3 to erase the current name Return to Step 4 6 Record the name at the tone and Press 1 7 The VPS plays the recorded name Press 2 to accept it Note Press 1 to change the recorded name Return to Step 6 Press 3 to erase the recorded name Return to Step 4 8 Record names for other Caller ID List numbers by repeating Steps 4 7 ...

Page 296: ... CO Forward all incoming calls to Telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancel the forwarding setting Notes The Remote Call Forwarding Set feature is available with DPT Integration only By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot...

Page 297: ...tep 5 7 Press 1 or 2 to select Telephone number 1 or Telephone number 2 Go to Step 9 or Press 3 to select another telephone number 8 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize an outside CO line The maximum number of characters allowed to be entered is 16 9 Confirm the entry is correct and Press 2 to accept it Go t...

Page 298: ...orwarding setting has not been completed properly at the PBX possibly because a nonexistent extension number has been entered as the destination It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set or its software version is lower than required for more information consult your dealer ...

Page 299: ...ication For example prompt no 819 could be Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 min Note To identify the prompt s linked to each prompt listed below refer to the next section D9 LIST OF MODIFIABLE PROMPTS Prompts Common to VM and AA Services Table 78 Prompt No Modifiable Prompts 248 Good afternoon 249 Good ...

Page 300: ... erase and try again press 3 614 To add press 4 677 To erase and exit press 697 To make this message private press 1 392 Otherwise press 2 531 Thank you for calling Table 79 Prompt No Modifiable Prompts 413 Please enter your person s mailbox number Table 80 Prompt No Modifiable Prompts 412 Please enter your person s extension 825 You have a call 502 Sorry no one is available to answer the call 695...

Page 301: ...MESSAGE MANAGER S GUIDE Installation Manual 301 276 If you would like to hold press 1 622 To cancel holding press 2 now Otherwise I ll try your party again Table 80 Prompt No Modifiable Prompts ...

Page 302: ...ISTRATION SETTING COS CLASS OF SERVICE PARAMETERS Prompt Mode of Tables 38 and 39 B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE Incoming Call Service Prompt of Tables 40 and 41 B5 2 Custom Service Prompt Mode in Table 47 B6 5 Prompt Setting Table 57 Table 81 Prompt No Modifiable Prompts Linked to Prompt No s 1 20 members maximum 509 1 2 8 members maximum 509 2 3 After hours greeting is message 3 4 A...

Page 303: ...4 because message retention time expired 157 815 24 25 Pager access disabled 25 26 Pager access enabled 26 27 Pager callback number entry mode is after message recording 27 28 Pager callback number entry mode is before message recording 28 29 Pager callback number entry mode is caller select 29 30 Pager callback number entry mode is without message 30 31 being delivered now 324 31 32 Busy signal g...

Page 304: ...41 41 647 392 42 Caller ID number is not assigned 42 42 647 392 43 Caller ID numbers assigned 541 43 44 Caller ID screen disabled 44 45 Caller ID screen enabled 45 46 Caller name is name 46 47 Caller name is erased 47 48 Caller name is not recorded 48 49 Calling the operator 49 417 50 Cannot be retrieved 50 51 Class of service number is number 51 583 51 584 51 52 Company greeting number number 52 ...

Page 305: ...ator s extension is not assigned 65 66 Day mode second operator s extension is extention number 66 67 Day mode second operator s extension is not assigned 67 68 Day mode third operator s extension is extention number 68 69 Day mode third operator s extension is not assigned 69 70 days 70 339 70 449 70 71 DECEMBER 71 72 Delay time is time 72 264 332 72 264 72 332 73 deleted 289 73 74 Delivering mes...

Page 306: ...lbox access disabled 83 84 Direct mailbox access enabled 84 85 EIGHT 85 86 EIGHT HOUR 86 87 EIGHT MINUTE 87 88 EIGHTEEN 88 89 EIGHTEEN HOUR 89 90 EIGHTEEN MINUTE 90 91 EIGHTEENTH 91 92 EIGHTH 92 93 EIGHTY 93 94 EIGHTY EIGHT 94 95 EIGHTY FIVE 95 96 EIGHTY FOUR 96 97 EIGHTY NINE 97 98 EIGHTY ONE 98 99 EIGHTY SEVEN 99 100 EIGHTY SIX 100 101 EIGHTY THREE 101 102 EIGHTY TWO 102 103 ELEVEN 103 104 ELEVE...

Page 307: ...115 Enter delivery list number 1 or 2 115 116 Enter device number 1 through 3 116 117 Enter extension number 117 118 Enter question number followed by the hash sign 118 119 Enter question number followed by the pound sign 119 120 Enter the 4 digits password 120 747 120 746 121 Enter the caller ID number 121 822 82 122 Enter the caller name announcement number 1 through 120 122 123 Enter the compan...

Page 308: ...s of the owner s last name 133 134 Enter the interview mailbox number 134 135 Enter the last 2 digits of the year followed by the hash sign 135 136 Enter the last 2 digits of the year followed by the pound sign 136 137 Enter the mailbox number 137 137 812 137 813 138 Enter the maximum number of caller IDs for caller name announce Valid entries are from 0 to 30 138 139 Enter the maximum number of m...

Page 309: ... 208 149 665 208 150 Enter the total message time available per mailbox Valid entries are from 5 to 100 minutes 150 151 Enter your party s mailbox number 151 675 151 674 152 Enter your password followed by the hash sign 152 152 746 153 Enter your password followed by the pound sign 153 153 747 154 erased 52 154 61 154 155 Extension extention number 155 156 Extension number extention number 156 157...

Page 310: ...IFTEENTH 169 170 FIFTH 170 171 FIFTY 171 172 FIFTY MINUTE 172 173 FIFTY EIGHT 173 174 FIFTY EIGHT MINUTE 174 175 FIFTY FIVE 175 176 FIFTY FIVE MINUTE 176 177 FIFTY FOUR 177 178 FIFTY FOUR MINUTE 178 179 FIFTY NINE 179 180 FIFTY NINE MINUTE 180 181 FIFTY ONE 181 182 FIFTY ONE MINUTE 182 183 FIFTY SEVEN 183 184 FIFTY SEVEN MINUTE 184 185 FIFTY SIX 185 186 FIFTY SIX MINUTE 186 187 FIFTY THREE 187 188...

Page 311: ...0 201 For automated attendant status press 4 711 663 648 201 210 212 670 711 663 648 201 210 670 202 For department dialling press 412 675 202 412 674 202 203 For example to enter 5 o clock press 5 and the hash sign or to enter 5 15 press 5 1 5 and the hash sign 203 204 For example to enter 5 o clock press 5 and the pound sign or to enter 5 15 press 5 1 5 and the pound sign 204 205 For example to ...

Page 312: ...phone press 1 For notification by pager press 2 211 212 For other features press 6 711 663 648 201 210 212 670 711 663 652 649 200 212 670 213 For the next name press 2 602 213 718 671 214 FORTY 214 215 FORTY MINUTE 215 216 FORTY EIGHT 216 217 FORTY EIGHT MINUTE 217 218 FORTY FIVE 218 219 FORTY FIVE MINUTE 219 220 FORTY FOUR 220 221 FORTY FOUR MINUTE 221 222 FORTY NINE 222 223 FORTY NINE MINUTE 22...

Page 313: ...6 Forwarding mode is copy 236 237 Forwarding mode is move 237 238 FOUR 238 239 FOUR HOUR 239 240 FOUR MINUTE 240 241 FOURTEEN 241 242 FOURTEEN HOUR 242 243 FOURTEEN MINUTE 243 244 FOURTEENTH 244 245 FOURTH 245 246 FRIDAY 246 247 from name 575 247 248 Good afternoon 248 819 248 249 Good evening 249 819 249 250 Good morning 250 819 250 251 Greeting erased 251 252 greeting is message 38 252 253 greet...

Page 314: ...stem Available memory space is less then 20 Please erase unnecessary messages 263 264 hours time 72 264 332 72 264 265 HUNDRED 265 266 I have a call for name 266 267 I have a call for mailbox mailbox number 267 268 I have a message for name 268 711 690 268 711 690 275 269 I was unable to reach name 269 270 I ll notify by pager 270 271 I ll notify by telephone 271 272 I ll redial number 272 337 273...

Page 315: ...5 JULY 285 286 JUNE 286 287 Leaving a message is disabled 287 288 Leaving a message is enabled 288 289 Mailbox 289 289 73 290 Mailbox is in use 290 291 Mailbox list label erased 291 292 Mailbox list number number 292 293 Mailbox number already specified 293 294 MARCH 294 295 Maximum number of caller IDs for caller name announce is number 295 296 Maximum number of messages per mailbox is number 296...

Page 316: ...d 311 312 Message notification enabled 312 313 Message reception mode is interview mode 313 314 Message reception mode is message recording mode 314 315 Message reception mode is set to interview mode 315 316 Message reception mode is set to message recording mode 316 317 Message recorded by mailbox number 317 13 12 318 Message recorded on date 318 17 318 17 197 259 319 Message retrieval order is ...

Page 317: ...ting lamp notification for unreceived message enabled 329 330 Messages 330 824 330 331 number messages to verify 331 332 minutes 332 309 332 763 332 72 264 332 72 332 333 MONDAY 333 334 more caller ID numbers 821 334 335 more members 821 335 336 MORE THAN ONE HUNDRED 336 337 more times 272 337 338 New message 338 339 New message retension time is day 339 70 340 new messages 824 340 341 Night mode ...

Page 318: ...TE 349 350 NINETEEN 350 351 NINETEEN HOUR 351 352 NINETEEN MINUTE 352 353 NINETEENTH 353 354 NINETY 354 355 NINETY EIGHT 355 356 NINETY FIVE 356 357 NINETY FOUR 357 358 NINETY NINE 358 359 NINETY ONE 359 360 NINETY SEVEN 360 361 NINETY SIX 361 362 NINETY THREE 362 363 NINETY TWO 363 364 NINTH 364 365 No answer greeting is message 365 366 No answer greeting is not recorded 366 367 No external deliv...

Page 319: ...sage 378 379 on date 158 379 17 380 ONE 380 381 ONE HOUR 381 382 ONE MINUTE 382 383 One attempt was busy 383 384 One attempt was no answer 384 385 One attempt was successful 385 386 One message to verify 386 387 One other person is queing 387 388 Only extension call is available 499 388 415 389 Operator transfer disabled 389 390 Operator transfer enabled 390 391 number other people are queing 391 ...

Page 320: ...e is name 397 398 Owner s name is deleted 398 399 Owner s name is not recorded 399 400 Password deleted 400 401 Password entry failure Check the password 401 402 Password is number 402 403 Password not assigned 403 404 PAUSE 404 405 Personal greeting for caller ID disabled 405 406 Personal greeting for caller ID enabled 406 407 Personal greeting length is time 407 454 408 Play system prompt after ...

Page 321: ...415 499 388 415 416 Please leave a message at the tone 416 417 Please wait a moment 417 49 417 418 PM 418 419 POUND 419 420 Prompt mode for external message delivery is caller select 420 421 Prompt mode for external message delivery is system 421 422 Prompt mode for external message delivery is user 1 422 423 Prompt mode for external message delivery is user 2 423 424 Prompt mode is system 424 425...

Page 322: ...mpt at the tone 440 441 Record the question at the tone 441 442 Record the recipient s name at the tone 442 443 Record your name at the tone 443 444 Recording accepted 444 445 Returning to top menu automated attendant service disabled 445 446 Returning to top menu automated attendant service enabled 446 447 right away 161 447 448 SATURDAY 448 449 Saved message retention time is day 449 70 450 Save...

Page 323: ...owing options For 4 seconds press 1 For 8 seconds press 2 For 16 seconds press 3 For 32 seconds press 4 460 461 SEVEN 461 462 SEVEN HOUR 462 463 SEVEN MINUTE 463 464 SEVENTEEN 464 465 SEVENTEEN HOUR 465 466 SEVENTEEN MINUTE 466 467 SEVENTEENTH 467 468 SEVENTH 468 469 SEVENTY 469 470 SEVENTY EIGHT 470 471 SEVENTY FIVE 471 472 SEVENTY FOUR 472 473 SEVENTY NINE 473 474 SEVENTY ONE 474 475 SEVENTY SEV...

Page 324: ...ONE 492 493 SIXTY SEVEN 493 494 SIXTY SIX 494 495 SIXTY THREE 495 496 SIXTY TWO 496 497 Sorry 497 498 Sorry I cannot add any more 498 499 Sorry I cannot call this number 499 388 415 500 Sorry mailbox in use cannot be deleted 500 501 Sorry maximum of 20 destinations exceeded 501 502 Sorry no one is available to answer the call 502 503 Sorry no space for recording 503 504 Sorry Operator is not avail...

Page 325: ...orry this mailbox is in use 512 513 Sorry this name cannot be found 513 514 Sorry this number is not assigned 514 515 Sorry this pager is not available 515 516 Sorry this report is not available 516 517 Sorry you cannot deliver the message The maximum number of delivery has already been reached 517 518 Sorry you cannot reply 518 538 518 593 518 589 519 Sorry you cannot transfer a private message 5...

Page 326: ...ilure Check the mailbox number 536 537 The message is message 537 538 The message sender is unknown 518 538 539 The prompt is now turned off mode 539 540 The system reserved mailbox cannot be edited 540 541 There are number 541 43 542 There are no messages 542 543 There was 1 unsuccessful attempt to enter this mailbox 543 544 There were number of failure 544 809 545 These are the brief segments of...

Page 327: ...TY FOUR MINUTE 562 563 THIRTY NINE 563 564 THIRTY NINE MINUTE 564 565 THIRTY ONE 565 566 THIRTY ONE MINUTE 566 567 THIRTY SEVEN 567 568 THIRTY SEVEN MINUTE 568 569 THIRTY SIX 569 570 THIRTY SIX MINUTE 570 571 THIRTY THREE 571 572 THIRTY THREE MINUTE 572 573 THIRTY TWO 573 574 THIRTY TWO MINUTE 574 575 This call is for name 575 575 247 576 This call is from name 576 577 This caller ID number alread...

Page 328: ...pt number 587 588 This is your mailbox 588 589 This is your message 518 589 590 This list member already exists 590 591 This mailbox number is already assigned 591 592 This message is from name 592 377 592 593 This message is from the general delivery mailbox 518 593 594 This message will be delivered on day 594 17 595 THREE 595 596 THREE HOUR 596 597 THREE MINUTE 597 598 THURSDAY 598 599 Time is ...

Page 329: ...up members press 2 626 606 626 606 656 731 607 To add more caller ID numbers press 2 or press 1 to end 607 608 To add more digits press 4 647 603 733 608 692 740 693 647 603 733 608 692 740 693 691 647 603 733 608 692 693 647 603 733 608 692 693 691 609 To add more members press 1 To end press 2 609 610 To add new mailbox number press 3 755 610 730 755 754 610 730 611 To add new member press 1 611...

Page 330: ...l external message delivery press 1 621 642 622 To cancel holding press 2 now Otherwise I ll try your party again 622 623 To cancel mailing list review press any key 623 624 To cancel this message or verification press 3 624 625 To change caller ID greeting number 1 press 1 To change caller ID greeting number 2 press 2 To change caller ID greeting number 3 press 3 To change caller ID greeting numb...

Page 331: ...status press 2 To assign the telephone or pager numbers press 3 631 632 To change the no answer greeting press 1 To change the busy signal greeting press 2 To change the after hours greeting press 3 632 633 To change the no answer greeting press 1 To change the busy signal greeting press 2 To change the after hours greeting press 3 To change the caller ID greetings press 4 633 634 To change the ow...

Page 332: ...on press 1 644 748 749 689 645 To change to the next person press 2 619 645 756 646 To change user prompt 1 press 1 To change user prompt 2 press 2 646 647 To change press 1 647 603 532 647 392 533 647 392 647 603 661 647 603 682 647 603 733 608 692 740 693 647 603 733 608 692 740 693 691 647 613 647 603 721 647 603 733 608 692 693 647 603 733 608 692 693 691 42 647 392 41 647 392 647 750 757 648 ...

Page 333: ...mbers press 2 611 657 733 658 To delete the password press 1 658 694 659 To delete press 1 659 708 659 705 659 694 660 To delete press 2 612 660 733 661 To delete press 3 647 603 661 662 To deliver a broadcast message press 1 662 663 663 To deliver a message press 2 711 663 648 201 210 212 670 711 663 648 201 210 670 711 663 652 649 200 212 670 662 663 664 To deliver now press only the hash sign 1...

Page 334: ...0 752 745 652 742 699 670 711 663 652 649 200 212 670 671 To enter a new name or mailbox press 602 213 718 671 672 To enter another extension press 672 673 To enter another extension press 2 695 673 674 To enter by name press the hash sign and 1 413 674 413 674 618 412 674 412 674 202 151 674 131 674 675 To enter by name press the pound sign and 1 413 675 413 675 618 412 675 412 675 202 151 675 13...

Page 335: ...tion press 1 681 748 749 689 682 To erase press 3 647 603 682 683 To fast forward press 6 717 725 734 683 670 717 724 706 679 726 734 683 753 698 717 724 706 679 734 683 753 698 684 To generate fax call report press 1 To clear fax call counts press 2 685 685 To generate memory usage report press 1 To clear memory usage counts press 2 684 686 To generate mailbox usage report press 1 To clear mailbo...

Page 336: ...749 689 644 748 749 689 681 748 749 689 748 749 689 690 To hold this call press 2 268 711 690 268 711 690 275 691 To insert a pager display command press 8 647 603 733 608 692 740 693 691 647 603 733 608 692 693 691 692 To insert a pause press 5 647 603 733 608 692 740 693 647 603 733 608 692 740 693 691 647 603 733 608 692 693 647 603 733 608 692 693 691 693 To insert a wait for dial tone press 7...

Page 337: ...02 668 702 702 521 669 702 703 To play the entire message press 3 723 706 703 704 To play the message press 1 To check the previous message press 1 twice To check the next message press 2 704 705 To play the next caller ID number press 2 659 705 706 To play the next message press 2 717 706 679 726 753 208 717 724 706 679 726 734 683 753 698 723 706 703 717 706 679 753 208 717 724 706 679 734 683 7...

Page 338: ...eview the mailing list press 3 713 714 To record a new prompt press 1 714 680 757 715 To record the question press 1 To set the answer length press 2 To erase the question press 3 715 716 To record press 1 To erase press 2 716 717 To repeat this message press 1 717 725 670 717 725 734 683 670 717 706 679 726 753 208 717 724 706 679 726 734 683 753 698 717 706 679 753 208 717 724 706 679 734 683 75...

Page 339: ...26 To reply press 4 717 706 679 726 753 208 717 724 706 679 726 734 683 753 698 727 To report all mailbox usage press 2 751 727 728 To reschedule press 1 728 707 719 709 729 To retrieve the call press 2 729 730 To review the mailing list press 4 755 610 730 755 754 610 730 731 To review this group press 4 626 606 656 731 732 To review press 1 732 603 678 614 677 732 601 678 677 732 603 678 733 To ...

Page 340: ...xtension press 2 To set message reception mode press 3 To set incomplete handling status press 4 737 738 To set delivery time or make this message private press 1 738 603 739 To set delivery time press 1 For immediate delivery press 2 739 740 To set dial mode press 6 647 603 733 608 692 740 693 647 603 733 608 692 740 693 691 741 To set leaving a message status press 1 To set covering extension tr...

Page 341: ...748 749 689 644 748 749 689 681 748 749 689 748 749 689 749 To skip to the previous question press 3 627 748 749 689 644 748 749 689 681 748 749 689 748 749 689 750 To skip press 2 647 750 757 751 To specify the mailbox range press 1 751 727 751 650 752 To transfer General Delivery Mailbox messages press 1 752 745 652 742 699 670 753 To transfer this message press 7 717 706 679 726 753 208 717 724...

Page 342: ... 760 761 604 759 760 761 696 605 762 TONE DIALLING MODE 762 763 Total message time available per mailbox is time 763 332 764 Transfered number 764 600 765 Transfered 1 time 765 766 TUESDAY 766 767 TWELFTH 767 768 TWELVE 768 769 TWELVE HOUR 769 770 TWELVE MINUTE 770 771 TWENTY 771 772 TWENTY HOUR 772 773 TWENTY MINUTE 773 774 TWENTY EIGHT 774 775 TWENTY EIGHT MINUTE 775 776 TWENTY EIGHTH 776 777 TW...

Page 343: ...TWENTY SEVEN MINUTE 793 794 TWENTY SEVENTH 794 795 TWENTY SIX 795 796 TWENTY SIX MINUTE 796 797 TWENTY SIXTH 797 798 TWENTY THIRD 798 799 TWENTY THREE 799 800 TWENTY THREE HOUR 800 801 TWENTY THREE MINUTE 801 802 TWENTY TWO 802 803 TWENTY TWO HOUR 803 804 TWENTY TWO MINUTE 804 805 TWENTYTH 805 806 TWO 806 807 TWO HOUR 807 808 TWO MINUTE 808 809 unsuccessful attempts to enter this mailbox 544 809 8...

Page 344: ... Welcome to the Voice Processing System 250 819 248 819 249 819 819 820 When you are finished hang up or stay on the line to confirm or change your number 411 822 82 820 821 You can add up to number 821 335 821 334 822 You can enter up to number 411 822 82 411 822 82 820 121 822 82 823 You can not add any more digits 823 824 You have number 824 340 824 330 824 164 825 You have a call 825 826 You h...

Page 345: ...37 838 Lunch mode first operator s extension is not assigned 838 839 Lunch mode second operator s extension is extension number 839 840 Lunch mode second operator s extension is not assigned 840 841 Lunch mode third operator s extension is extension number 841 842 Lunch mode third operator s extension is not assigned 842 843 To change the company greeting press 1 To change the company name press 2...

Page 346: ...851 852 853 854 849 850 851 852 854 852 To forward busy or no answer calls press 4 849 850 851 852 853 854 849 850 851 852 854 853 To forward to a CO line press 5 849 850 851 852 853 854 854 To cancel call forwarding press 6 849 850 851 852 853 854 849 850 851 852 854 855 Enter the destination extension number for forwarding 855 856 Your extension is call forwarded all calls to extension extension...

Page 347: ...change Remote Call Forwarding to CO setting press 6 637 636 634 743 628 869 870 To change Telephone number 1 press 1 To change Telephone number 2 press 2 870 871 Telephone number 1 is not assigned 871 872 Telephone number 1 is telephone number 872 873 Telephone number 2 is not assigned 873 874 Telephone number 2 is telephone number 874 875 Enter the telephone number 875 822 82 876 Telephone number...

Page 348: ...eting setting press 5 886 887 To set up mailbox press 1 To set class of service press 2 To set the clock press 3 To change service mode setting press 4 887 888 For port setting press 1 For trunk setting press 2 888 889 Enter the port number 889 890 890 from 1 to number 889 890 892 890 891 Port number is number 891 892 Enter the trunk group number 892 890 893 Trunk group number is number 893 894 Fo...

Page 349: ... 900 901 Current service mode is Automatic mode 901 902 Current service mode is Manual Day mode 902 903 Current service mode is Manual Night mode 903 904 Current service mode is Manual Lunch mode 904 905 Current service mode is Manual Break mode 905 906 Current service mode is PBX Control mode 906 907 To change press 2 612 907 661 908 908 To review press 4 612 907 661 908 909 To change caller ID n...

Page 350: ...r a message retention time up to 30 days or 0 for unlimited days 913 914 Enter a group number from 1 to 17 914 Table 82 824 You have number 544 There were number of failure 338 new message 809 unsuccessful attempts to enter this mailbox Table 81 Prompt No Modifiable Prompts Linked to Prompt No s ...

Page 351: ...r 12 and mailbox number 318 Message recorded on date 824 You have number 17 at time 330 Messages Table 84 305 Message from name 816 was sent on date 17 at time Table 85 594 This message will be delivered on day 17 at time Table 86 821 You can add up to number 335 more members Table 87 304 Message for name 323 Message sent on date 432 received on date 17 at time 17 at time 197 for mailbox number 19...

Page 352: ...815 was erased 447 right away 24 because message retention time expired 324 Message to name 272 I ll redial number 31 being delivered now 337 more times Table 89 411 Please enter your callback number 411 Please enter your callback number 822 You can enter up to number 822 You can enter up to number 82 digits 82 digits 820 When you are finished hang up stay on the line to confirm or change your num...

Page 353: ... messages to be copied or moved to another mailbox Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automa...

Page 354: ...personal caller name announcements the VPS will use the personal caller name Company Greeting Up to 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service on a port basis and trunk outside line basis Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he...

Page 355: ... feature that permits an outside caller to dial a single digit 1 9 to reach a specific extension Direct Mailbox Access Available with APT DPT Integration only A subscriber can enter his mailbox directly when he calls the VPS from his extension He does not have to enter any special codes except for his password if one is set DPT Integration Digital integration between the VPS and the KX TD816 or th...

Page 356: ...ot want to or he is using a rotary telephone the VPS sends him to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign The key on the telephone keypad HELP One of the utility commands that is used to list all utility commands with a brief description of each Immediate Reply...

Page 357: ...nt paging groups An outside party can reach a subscriber who is away from her telephone using either internal or external page groups For a Caller ID caller if her name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Interview Service A special type of subscriber mailbox that enables the subscriber to record up to 10 questions After the ...

Page 358: ...ersonal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer Message Manager Mailbox 98 998 9998 or 99998 The person who takes care of the General Delivery Mailbox and records the Company Greetings Company Name Department Dialling Menu Custom Service Menus Voice Labels User Prompts User 1 User 2 Multilingual Selection Me...

Page 359: ...ee destinations can be assigned as operators This is the extension that receives calls when the calling party is on a rotary phone or dials 0 Owner s Name After a subscriber records his name the VPS announces his name during transfers Intercom Paging and confirmation of Dialling by Name Independent of this recording is registration of name by System Administrator This allows callers to dial partie...

Page 360: ...s 3 prompts 1 System prompts pre recorded by the factory in English 2 User 1 prompts and 3 User 2 prompts Prompts are numbered the Message Manager can turn off and on the prompts individually freely recorded by the Message Manager Remote Call Forwarding Set Available with DPT Integration only A subscriber and the Message Manager can program his extension from a remote location to forward various t...

Page 361: ... the Time Service setting Station Programming Programming via the proprietary telephone Subscriber A person who has an assigned mailbox System Administration System programming can be performed in 2 ways 1 Locally personal computer connected directly to the RS 232C port of the VPS or 2 remotely personal computer connected via the telephone network and the external modem of the VPS Note Local progr...

Page 362: ...equired TIME One of the utility commands that is used to confirm or set the time and date of the VPS Time Synchronisation Available with DPT Integration only When the PBX sets a new date and time or when DPT Integration is established the data is sent from the PBX to the VPS Two Way Recording TWR Available with APT DPT Integration only Allows a subscriber to record a conversation into his mailbox ...

Page 363: ...Glossary Installation Manual 363 VPS Voice Processing System e g Panasonic KX TVP50 ...

Page 364: ...Glossary 364 Installation Manual ...

Page 365: ...Index 365 Index ...

Page 366: ...tegration 159 E Expansion capabilities 21 Extension group 159 Extension numbering plan 159 External message delivery list 159 External message delivery service 160 External message delivery status 160 F Fax management 161 G Group distribution list personal 161 Group distribution list system 161 H Hardware settings 45 243 Hold 161 Holiday service 162 I Inband Integration 162 Incomplete call handlin...

Page 367: ...21 148 System administration 16 System administrator s guide 179 System clock 175 System components 17 System management 16 System manager s guide 253 System reports 175 T Time service 176 Time synchronisation 176 Troubleshooting 145 Trunk service 176 Twenty four hour time stamp 229 Two Way Recording 176 Two Way Transfer 177 U Unlimited message length 177 Utility commands 177 V Voice mail service ...

Page 368: ...this manual solely for internal use with this model Except above you may not reproduce this manual in any form in whole or part without the prior written consent of KME and its licensee Kyushu Matsushita Electric Co Ltd All Rights Reserved 2000 c Panasonic Business Systems U K Panasonic House Willoughby Road Bracknell Berkshire RG12 8FP ...

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