Oki C9800 Series, Service & Troubleshooting Manual

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Toner Out Error
Error Codes that Apply
410 Yellow 411 Magenta 412 Cyan 413 Black
1. Replace the effected Cartridge
2. Cycle the printer's pwer.
3. If the problem persists follow the procedure below.
1. Toner Cartridge
2. RFID harness
3. RFID Reader Board
4. Engine Control Board
5. LVPS
Steps Action Taken Yes No
1
Check Toner Cartridge installation.
Are the Toner Cartridges properly
installed?
Go to Step 2. Correct the installation.
2
Replace the affected Toner Cartridge.
Does the error persist after a genuine
Oki Toner Cartridge is installed?
Go to Step 3. Complete
3
Check all pins of the RFID Harness for
continuity. Remove the Top Cover.
Disconnect the RFID cable from the
RFID reader board and the Engine
Control Board.
Is the cable conductive?
Replace the RFID
Reader Board
If the error persists, go
to Step 4.
Replace the RFID
Harness. If the error
persists, go to Step 4.
4
Check continuity of the affected
Antenna Harness.
Disconnect the harness from
the RFID Reader Board and RFID
Antennas.
Is each harness conductive?
Replace the Engine
Control Board and then
Replace the LVPS in
that order.
Replace damaged
wiring.
Initial Troubleshooting Actions to Take
Parts of the Printer that Apply
Troubleshooting Procedure