Duplex Interface Failure
Error Codes that Apply
181, 919
1.
Reseat the Duplex Unit
2.
Cycle the Printers Power
3.
If the problem persists follow the procedure below.
1.
Duplex Unit
2.
Motor Driver Board
Steps
Action Taken
Yes
No
1
Check the Duplex Unit connector for
damage. Is the connector damaged?
Replace the connector.
Replace the Duplex
Unit. If the error
persists, go to Step 2.
2
Check all pins on the DUPLEX Wiring
Harness for continuity.
Disconnect the DUPLEX Harness.
Is the DUPLEX Harness conductive?
Replace the Motor
Driver Board. If the
error persists, go to
Step 3.
Replace the DUPLEX
Harness.
3
Check all pins of the harness for
continuity. Disconnect the ribbon
cable. Is the cable conductive?
Replace the Engine
Control Board
Replace the Harness.
Initial Troubleshooting Actions to Take
Parts of the Printer that Apply
Troubleshooting Procedure
Summary of Contents for C9800 Series
Page 30: ...Step 3 Setting up the ES 1000 Spectrophotometer...
Page 31: ...Once installation is complete re launch Command Workstation...
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Page 77: ...Close the side cover Carefully remove the jammed paper 4 3...
Page 83: ...Close the top cover and ensure that it is latched 12...
Page 87: ...Raise the front cover of the duplex unit Replace the two top covers 8 7...