Oce VarioLink 2221, User Manual

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4
Troubleshooting
4-2 VarioLink 2221/2821/3621
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Chapter 4
4 Troubleshooting
4.1 Problems when sending faxes
If the fax cannot be sent correctly, refer to the following table, and then per-
form the indicated operation. If the fax still cannot be sent correctly, even af-
ter performing the described operations, contact your technical
representative.
!
Detail
For details on the error messages, refer to “Error messages” on page 4-6.
For details on troubleshooting procedures for document misfeeds, paper
misfeeds, poor print quality, or empty toner, refer to the User’s Guide
[Copy Operations].
Symptom Cause Remedy
The document is not scanned. Is the document too thick? Use the original glass to
send the fax.
Is the document too thin or too
small? Use the original glass to
send the fax.
The document is scanned at an
angle. Were the adjustable document
guides correctly adjusted to the
width of the document? Slide the adjustable docu-
ment guides to fit the
width of the document.
The fax received by the recipi-
ent is blurry. Is the document incorrectly po-
sitioned? Position the document
correctly.
Is the original glass dirty? Clean the original glass.
Is the text in the document writ-
ten too faint? Adjust the density.
Is there a problem with the tele-
phone connection or with the re-
cipient’s fax machine? Make a copy to check that
this machine is operating
correctly, and then, if the
copy was printed correct-
ly, try sending the fax
again.
The fax received by the recipi-
ent is blank. Was the document sent with the
front side facing down (when the
ADF is used)? Load the document to be
faxed facing up.