Novatel NEXAGON CPT7, User Manual

Page: 135 / 193

Chapter 10 Troubleshooting
CPT7 and CPT7700 Installation and Operation User Manual v12 135
Bit Set Action to Resolve
4 Contact Customer Support on page 16.
5
Check the VERSION log. The VERSION log will indicate "Invalid authcode". Upgrade the auth-code
as described in Upgrading Using an Auth-Code on page 158.
6 Issue a FRESET command
7 See Power Supply Requirements for the CPT7 on page 28
8 Reserved
9
Check the temperature ranges in:
l
CPT7 Electrical and Environmental Specifications on page 172
The operating temperatures are ambient air temperatures. The temperature sensors
on the receiver PCB will reflect higher operating temperatures (refer to the
HWMONITOR log). The PCB temperature sensors will trigger a receiver warning and
receiver error at 100°C and 110°C respectively. The warning and error conditions are
captured using the
RXSTATUS log.
10
Possible hardware or environmental condition. If you cannot resolve the problem, contact Customer
Support on page 16.
11
Possible hardware or environmental condition. If you cannot resolve the problem, contact Customer
Support on page 16.
Also, check the Auxiliary 2 Status word to determine which PLL is in error.
12-14 Reserved
15
Issue a FRESET command and power cycle the unit. If the bit is still present, contact Customer
Support on page 16.
16 Monitor CPU idle time. Reduce number of logs or the rate of data logging.
17 Ensure that the Version log is consistent with the hardware.
18-19 Reserved
20 SoftLoad is in progress. See Updating Using SoftLoad Commands on page 146.
21
You may be exceeding the receiver’s velocity limit. If so, reduce velocity. This error can only be
cleared by resetting the receiver.
22 Reload firmware using WinLoad or the SoftLoad commands.
23-30 Reserved
31 Possible hardware failure. Contact Customer Support on page 16.