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Max 8/16 and T1/E1 User’s Guide – Appendix

Page 68

Appendix C – Technical Support

If you are experiencing a technical problem, please refer to Appendix A,
Troubleshooting, in this Guide. If the problem remains unresolved, please
contact your reseller for assistance.

IMPORTANT: Do not attempt to disassemble the
Net2Phone Max 8/16 aside from removing the AVU
cards.
There are no user-serviceable parts inside the unit.

IMPORTANT: Do not remove individual ports from the
AVU cards.

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Summary of Contents for Net2Phone MAX 8/16

Page 1: ...Page 0...

Page 2: ...ent may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing...

Page 3: ...r T1 E1 Through a Serial Cable 12 Connecting to a LAN with Static IP Addresses 14 Entering Static IP addresses from a Telephone Keypad 14 Entering Static IP Addresses via HyperTerminal 16 Turning DHCP...

Page 4: ...age File Upload Procedure 58 6 Making a Telephone Call 59 The Pound Key 59 Placing Calls to the PSTN 59 Placing Calls to Destinations within North America 59 Placing International Calls 59 Max to Max...

Page 5: ...Max 8 16 and T1 E1 User s Guide Page iii...

Page 6: ...nnection to the PBX or to an analog telephone is required for each concurrent telephone call or conversation desired For example if you need the capability for five concurrent calls then the Max must...

Page 7: ...Area Codes Allowed The Max 8 16 and T1 E1 now accommodate area codes beginning with zero Automatically Enabled for Fax Functionality You no longer need to select Fax Only mode the Max 8 16 and T1 E1...

Page 8: ...the LAN For a Max with FXO interfaces only for initial LAN configuration HyperTerminal PC application included in all Microsoft operating systems or an equivalent terminal emulator application Standar...

Page 9: ...ose RJ 11 ports are visible on the Max s rear panel Figure 1 below shows the rear panel of a Max with two AVU cards installed each containing eight ports This section will explain how to remove the ca...

Page 10: ...an approved static neutralizing wrist strap and ground wire to avoid damaging your unit with static discharge REMOVING AN AVU CARD To remove an AVU card 1 Turn off the power to the Max unit and unplu...

Page 11: ...en provided for you to write down the positions of your FXS and FXO ports so that they are available for future reference REPLACING THE AVU CARD To replace the AVU card in its slot 1 Grasp the card se...

Page 12: ...the FXS ports Reminder If you are not sure which port or ports are FXS ports refer to Identifying FXS and FXO Ports on page 5 of this Guide 3 Connect the RJ 45 LAN port to a hub or switch 4 Connect y...

Page 13: ...8 1 2 3 4 5 6 7 8 SYN LRX SRX OPR LTX STX AVU 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 9 8 Hub or Switch PBX Switch Power 4 3 2 1 Uplink 5 Analog Telephone Connects to analog trunk card COIC C...

Page 14: ...6 To place a fax call just use the fax machine as usual dial the desired number and then send the fax If you are connecting the T1 E1 to a fax machine you must connect the fax s RJ 11 cable to an anal...

Page 15: ...Max 8 16 and T1 E1 User s Guide Chapter 1 Page 10...

Page 16: ...s DHCP addressing If your LAN uses static IP addresses skip to the next section Connecting to a LAN with Static IP Addresses on page 13 in this Guide The Max 8 16 or T1 E1 default configuration is for...

Page 17: ...btain its DHCP IP address The remaining configuration tasks can then be completed more easily via the Max Web Manager NOTE If your Max 8 16 or T1 E1does not have any FXS ports installed its LAN settin...

Page 18: ...lt user IDs are provided root manager sysadm 7 Type one of these user IDs at the Login prompt and then press the Enter key For example type root and then press the Enter key The Password prompt appear...

Page 19: ...using either a telephone keypad or serial connection The process will entail the following steps 1 Disable DHCP in the Max 8 16 or T1 E1 2 Enter a static IP address 3 Enter a netmask address 4 Reset t...

Page 20: ...s and repeats the address you entered 4 If the new address is correct simply hang up the telephone If the new address is incorrect hang up the telephone and repeat from step 1 above 5 Reset the Max 8...

Page 21: ...n parameter codes are as follows Telephone Keypad Configuration Parameter Codes Read IP address 1 Assign static IP address 2 Assign netmask 3 DHCP enable 4 DHCP disable 5 Entering Static IP Addresses...

Page 22: ...the DOS prompt type CONFIG IP to move to the IP configuration directory 1 Type change to activate the interactive IP setting menu 2 Type the number of the parameter you want to enter or change 3 At th...

Page 23: ...ure 7 Pinging the Max Unit The new IP address and netmask are now in effect If you are using static IP addresses you are now ready to finish setting up the Max 8 16 or T1 E1 using the Max Web Manager...

Page 24: ...obtain its IP address via serial connection NOTE If you want to query the unit through a serial cable see Connecting to the Max 8 16 or T1 E1 Through a Serial Cable on page 11 in this Guide Once you k...

Page 25: ...Password Dialog Box 3 Enter your user name and password and click the OK button You are now logged in The Max Web Manager Site Map page appears NOTE The default user name is root and the default pass...

Page 26: ...onfiguration page click the corresponding link on the Site Map page For example click the Network and Voice Config link on the Site Map to access the Network and Voice Configuration page illustrated b...

Page 27: ...n table you entered them previously Now you need to enter the additional IP parameter information you obtained from your LAN administrator Default Gateway DNS Server IP Primary DNS Server IP Secondary...

Page 28: ...make and receive calls to other Net2Phone devices UDP Port 6801 must be opened The following port types ranges must also be opened the numbers displayed are the default start points for each 1 UDP Por...

Page 29: ...ot work behind a proxy server In Max to Max calling when you call a Max unit from another Max if either Max is connected to a LAN that employs a firewall you will need to configure settings on both th...

Page 30: ...changes click the Save button at the bottom of the page to save the new settings then restart the unit The new settings should now be in effect NOTE Some firewalls require the opened port to be forwa...

Page 31: ...me illustrated below which was discussed previously in Chapter 1 This numbering scheme is also used by the Max to Max Configuration Table and the Account Configuration Table which are discussed later...

Page 32: ...ng on page 37 of this Guide Account Configuration with Multiple DID Account Balance Announcement Click the Account Config link to access the Account Information page illustrated below Figure 15 Accoun...

Page 33: ...e Map page to reboot the system NOTE To receive Max to Max calls when multiple ports are sharing a single account only one of the ports sharing the account may have the Y selected Only one call at a t...

Page 34: ...1 E1 ports and Max to Max IVR is supported for FXO T1 E1 ports For FXS T1 E1 IVR user must add the IVR access number to the routing table for IVR access The IVR access number can be generated by addin...

Page 35: ...et2Phone Please enter the number you wish to call Callers can then make VoIP calls without restriction Request Password Only This option prevents unauthorized access to the FXO port on which it is set...

Page 36: ...t account for the port Charges incurred by callers through that port automatically accrue to this account If Request Account and PIN or Request Password Account and PIN is then selected and a caller e...

Page 37: ...Caller dials Ext 4000 a hunt group with 4 FXO ports Analog Line Card MAX 8 16 FXO Ports Ext 3503 Ext 3502 Ext 3504 2 PBX hands call off to first available port in this case port 3504 Ext 3501 1 2 3 4...

Page 38: ...mploys a firewall you need to configure settings on both the Max unit and the firewall before you can place Max to Max calls For information Port about configuring a firewall refer to Configuring Fire...

Page 39: ...lect one of the following five modes only one mode at a time may be selected IVR Off When IVR Off is selected for a port callers to the port get an immediate PBX dial tone and can use the PBX s facili...

Page 40: ...t to receive incoming Max to Max calls select the Y radio button in its Login column NOTE Only one of the ports sharing a single account may have the Y in its Login column selected designating it to r...

Page 41: ...e Internet 4 London MAX receives call from NYC via the Internet 5 London MAX sends call to FXO port with account no 1234123412 6 FXO port with account no 1234123412 responds with MAX to MAX IVR prompt...

Page 42: ...s an account number the Routing Table recognizes the 72 and adds a prefix to the number string The N2P Network then recognizes the 72 and places the call as an in network call The Current Routing Tabl...

Page 43: ...24 in this Guide Write down the physical port numbers in the table in Appendix E From the top left to the bottom right count the FXS ports starting from 0 and then count the FXO ports starting from 0...

Page 44: ...n the TRNC field enter the number of digits you would like truncated from the number being dialed 5 In the PRE field enter the number of digits you would like added to the front of the telephone numbe...

Page 45: ...apter 4 Page 40 PBX Configuration Click the PBX Config link to access the PBX Configuration page illustrated below Figure 22 PBX Configuration Page For a detailed description of the parameters refer t...

Page 46: ...ntry s dialing pattern Figure 23 Local Dialing System Page On the Local Dialing System page enter the following information to ensure that calls are routed correctly Country Code The access number you...

Page 47: ...to a cell phone if applicable You can separate up to 10 multiple entries by using a comma After entering this information you must reset the Max 8 16 or T1 E1 to apply the modified values The N2P cal...

Page 48: ...cted First Digit box type up to eight 8 digits of the number you would like to restrict For example if you want to create a class that does not allow outbound calls to any numbers beginning with 1 973...

Page 49: ...ere is no outbound call control NOTE Class U is the default setting A port s class determines its level of outbound call capability A port that is set to class A has the most call capability while a p...

Page 50: ...8 16 and T1 E1 User s Guide Chapter 4 Page 45 3 Click the OK button to save the class assignment The class appears in the row corresponding to the port you defined Figure 25 Port Class Configuration P...

Page 51: ...n a call comes in to the Max 8 16 or T1 E1 it looks at the incoming caller ID compares it to the list for the port and if the caller is in the allow list admits the call through The maximum number of...

Page 52: ...System Name The Current Login user name The Hardware Version The Software Version The system manager has the options of changing the system name and the current password To change entries on this pag...

Page 53: ...t factory configuration Refer to the Max Command Reference Guide for system default settings CAUTION This command will delete all of your configuration settings and parameter values Show Log Messages...

Page 54: ...If you do not have a copy of your Max 8 16 or T1 E1 configuration settings including any fields that you modified from the original factory default settings you may want to take a snapshot of the set...

Page 55: ...rocess 3 You will be prompted for the following information a User Name b Password c Max IP Address 4 Follow the remaining prompts to complete the upgrade If you encounter any problems after you have...

Page 56: ...x 8 16 or T1 E1 To use the local call transfer feature the following command must be executed via a HyperTerminal session for the steps involved in setting up a HyperTerminal session into the Max 8 16...

Page 57: ...e polarity reversal feature log into Max 8 16 or T1 E1 with the console interface and type 1 SYS_NAME CONFIG FXS 2 SYS_NAME CONFIG FXS change pola on To deactivate the polarity reversal feature log in...

Page 58: ...u dialed is busy CA0001B The number you are calling from is not authorized Please contact your administrator for more information CA0002B Your call cannot be completed CA0003B Called party is not logg...

Page 59: ...5B Please enter your account number SN0006B You do not have sufficient funds for this call Please contact your administrator to recharge your account SN0007B You must be logged out before you trying t...

Page 60: ...0011B Eleven DG0012B Twelve DG0013B Thirteen DG0014B Fourteen DG0015B Fifteen DG0016B Sixteen DG0017B Seventeen DG0018B Eighteen DG0019B Nineteen DG0020B Twenty DG0030B Thirty DG0040B Forty DG0050B Fi...

Page 61: ...le my_name test vocfile 4 Lift the telephone handset 5 Type record file number recording time in sec at the command line on the PC Recording starts as soon as the Enter key is pressed and ends after r...

Page 62: ...Command prompt 4 Go to the PC directory to which you want to download the vocfile 5 Establish an FTP connection with the Max 8 16 as follows from the DOS prompt type ftp a space and the IP address of...

Page 63: ...eps 1 through 7 in Voice Message File Download Procedure above 3 At the prompt type put vocfile and then press the key The new vocfile is not activated until you reboot the Max 8 16 system 4 To save t...

Page 64: ...he country code is 9 the city code is 81 and the local number is 223 4567 you would dial 011 9 81 2234567 Max to Max Calling CALLING A MAX 8 16 OR T1 E1 S FXS PORT FROM ANOTHER MAX If you are placing...

Page 65: ...ed on that unit s Max to Max IVR Config table Now we can proceed with the call 1 Dial 4000 from your office PBX extension You hear an Internet dial tone 5 Dial 72 the remote FXO port s account number...

Page 66: ...ax calling rates To make a call 1 Pick up your telephone handset and listen for a dial tone 2 Using your telephone keypad dial the number of the person you want to call For all domestic calls within t...

Page 67: ...Max 8 16 and T1 E1 User s Guide Chapter 6 Page 62...

Page 68: ...5 cable and connectors may be used as an alternative to shielded cable but they do not provide protection from interference where the cable run is lengthy or sources of electromagnetic radiation are p...

Page 69: ...ulty N2P Max 8 16 or T1 E1 Contact Net2Phone Technical Service Center or your Net2Phone reseller Power LED off fan on Faulty N2P Max 8 16 or T1 E1 Contact Net2Phone Technical Service Center or your Ne...

Page 70: ...sure that all network ports routers or hubs are live I set DHCP to ON but my Net2Phone Max 8 16 cannot obtain correct network settings Make sure your network supports DHCP Make sure your RJ 45 LAN cab...

Page 71: ...ount information again manually When I dial the extension that I routed to port 1 it rings port 2 and when I dial the extension I routed to port 2 it rings port 3 etc In the Routing Table Configuratio...

Page 72: ...reached When I attempt to call into my Net2Phone Max 8 16 from another unit via 72 I get a busy signal Make sure the account number you are calling from is valid and has a correct PIN Make sure the ac...

Page 73: ...r to Appendix A Troubleshooting in this Guide If the problem remains unresolved please contact your reseller for assistance IMPORTANT Do not attempt to disassemble the Net2Phone Max 8 16 aside from re...

Page 74: ...dicator one serial port receive indicator one voice transmit indicator one voice receive indicator VoIP protocol Net2Phone proprietary protocol Voice processing capabilities compression decompression...

Page 75: ...uide Appendix Page 70 LED Meaning LED Meaning LED Meaning ALM Alarm OPR Operational 10 100 Fast Ethernet LINK Link active LRX Receive data STX Serial port transmit SRX Serial port receive TXHW Voice t...

Page 76: ...Max 8 16 and T1 E1 User s Guide Appendix Page 71 Appendix E Physical and Logical Port Number Table FXS Ports FXO Ports Physical Port Number Logical Port Number Physical Port Number Logical Port Number...

Page 77: ...subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operati...

Page 78: ...to and from the original place of purchase B Damage or improper operation caused by the failure to follow the operating instructions provided with this product C Routine adjustments to the product whi...

Page 79: ...Max 8 16 and T1 E1 User s Guide Appendix Page 74...

Page 80: ...ter Buffer Bounds 24 L LAN 1 12 24 Load Default 50 logical port number 39 40 68 Login Button 31 M Max to Max 26 28 30 31 35 36 37 61 62 63 multiple account 29 30 N net mask address 17 Network and Voic...

Page 81: ...3 12 67 Show Log Messages page 50 Site Map page 22 Static 16 24 System Information page 49 system name 49 T telephone 75 telephone keypad 12 13 16 17 TRNC 39 truncation length 39 U Upgrade Software 51...

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