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User Guide

Motorola SURFboard

®

SVG7782 Wireless Voice Cable Modem
Gateway

DRAFT

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Summary of Contents for SURFboard SVG7782

Page 1: ...User Guide Motorola SURFboard SVG7782 Wireless Voice Cable Modem Gateway D R A F T ...

Page 2: ...n transformation or adaptation without written permission from Motorola LLC Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warran...

Page 3: ...e not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they ar...

Page 4: ...at interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Co...

Page 5: ...es with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada In Canada RLAN devices are restricted from using the 5600 5650 MHz frequency band CAUTION To reduce the potential for harmful interference to co channel mobile satellite systems use of the 5150 5250 MHz frequency band is restricted to indoor use only High power radars are allocated as primary ...

Page 6: ...nt regulations that may arise from failing to comply with these guidelines Note The use of the 5150 5250 MHz frequency band is restricted to Indoor Use Only SECURITY WARNING This device allows you to create a wireless network Wireless network connections may be accessible by unauthorized users For more information on how to protect your network see Changing the Default Password in the SVG7782 User...

Page 7: ...led Devices 7 Setting Up a Wireless Network Connection 8 Setting Up a Wireless Network on Your Computer 8 Using the WPS Pairing Button 8 Testing Your Wireless Network Connection 9 Accessing the Gateway 10 Starting the Gateway Web Manager 10 Changing Your User Name and Password 12 Gateway Web Manager Menu Options 13 Getting Help 14 Exiting the SVG7782 Web Manager 14 Protecting Your Wireless Network...

Page 8: ...ditions 27 Figures Figure 1 SVG7782 Front View 1 Figure 2 SVG7782 Rear View 3 Figure 3 SAMPLE SVG7782 Gateway Label 4 Figure 4 SVG7782 Connection Diagram 5 Figure 5 SVG7782 Login Screen 10 Figure 6 SVG7782 Status Connection Screen 11 Figure 7 Change User Name 12 Figure 8 Change User Password 13 Figure 9 Status Security Screen 16 Figure 10 Change User Password 16 Figure 11 Firewall Basic Web Conten...

Page 9: ...easy connections for your wireless devices This guide provides instructions for installing and configuring the SVG7782 gateway setting up a secure wireless network connection and managing your gateway and network configurations In the Box Before installing your new wireless gateway check that the following items are included in the box with the gateway If any items are missing please contact Motor...

Page 10: ...ible operating systems ο Windows 8 ο Windows Vista Service Pack 1 or later ο Windows 7 ο Windows XP Service Pack 2 or later ο Mac 10 4 or higher ο UNIX ο Linux Contact Information For technical support and additional Motorola product information please visit the Motorola Support website at www motorola com us support Motorola Broadband Technical Support is also available at 1 877 466 8646 When you...

Page 11: ...D ICON FLASHING ON WPS button Not applicable no LED on button Not applicable no LED on button See Wi Fi Protected Setup WPS for more information Not applicable icon does not flash Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels 2 For Placement ...

Page 12: ...ed with unencrypted wireless data activity Green 5 GHz wireless connection is made between the SVG7782 and another Wi Fi enabled device on your network printer tablet laptop etc Amber Turns ON during the wireless pairing process LED turns green after five minutes Green Indicates MoCA activity in progress Green A MoCA enabled device is connected and running TEL 1 TEL 2 Green Telephone is off hook d...

Page 13: ... a single or two line telephone Four one gigabit Ethernet ports for RJ 45 cable connections Green LED is ON Indicates a data transfer rate of one gigabit per second Amber LED is ON Indicates a data transfer rate of less than one gigabit per second RESET If you experience a problem you can push this recessed button to reset the gateway Note It may take from 5 to 30 minutes for the gateway to find a...

Page 14: ... located on the bottom of the gateway It contains specific gateway ID information that may be needed when contacting your service provider To receive Internet access you may have to provide the MAC address HFC MAC ID and serial number S N listed on the gateway label to your Internet service provider Figure 3 SAMPLE SVG7782 Gateway Label For Placement Only Graphic will be available for next review ...

Page 15: ...ice provider is needed to set up a wireless network Choose a central location in your home where your computer and gateway are preferably near existing cable and electrical wall outlets Make sure your computer is powered OFF Note The following procedure steps you through the wired Ethernet connection process to make sure the gateway is properly connected and your network access is working Figure 4...

Page 16: ...t Panel for additional LED status information If an LED did not light SOLID contact your service provider for assistance 3 Contact your service provider to activate provision the gateway Note Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser 4 Once your gateway is provisioned open a web browser on your computer su...

Page 17: ...ically 5 Click OK to save the TCP IP settings and close the Internet Protocol TCP IP Properties window 6 Step through to close the remaining windows and exit 7 To verify the IP address open a command prompt window using the Start button from the Taskbar on your desktop 8 Type ipconfig and press Enter to display the IP configuration 9 To renew the IP address type ipconfig renew and press Enter A ne...

Page 18: ...k status and tasks 3 Click Set up a new connection or network 4 Click Connect to the Internet Note The You are already connected to the Internet message may appear Ignore this message and proceed with the next step 5 Click Set up a new connection anyway and then click Wireless 6 Scroll down and click the MOTOROLA wireless network name see the SSID number listed on the SVG7782 gateway label 7 Enter...

Page 19: ...erform the following test to verify that the SVG7782 and other wireless devices can connect to your wireless network 1 If connected disconnect the Ethernet cable from your computer and the SVG7782 2 Open a web browser on your computer 3 Type a valid URL for example www motorola com us in the address bar and then click or press Enter If the web page did not open please contact your service provider...

Page 20: ...er for the first time For network security purposes it is recommended that you change the user name and password after logging on See Changing the Default Password for more information 1 Open any web browser on the computer connected to the SVG7782 2 In the Address bar type http 192 168 0 1 for the Gateway Web Manager IP address and then press Enter The gateway Login screen displays 3 Type the def...

Page 21: ...Guide 11 591429 001 a This document is uncontrolled pending incorporation in a Motorola CMS Figure 6 SVG7782 Status Connection Screen Note If you cannot access the HTML pages in the Gateway Configuration Manager please contact your service provider for assistance D R A F T ...

Page 22: ...Figure 7 Change User Name 2 Check that Change Username is displayed in the selection box 3 Complete each field entry but note the following ο All fields for example Current Username Password are case sensitive ο Note For first time logons the Current Username is admin Current Password is motorola ο Username is your current user name ο Make sure No is selected for Restore Factory Defaults 4 Click A...

Page 23: ...ord Gateway Web Manager Menu Options The SVG7782 menu options bar is displayed along the top of the SVG7782 Web Manager screen and the related submenu options are displayed along the left side of each menu option screen Table 4 SVG7782 Web Manager Menu Options Bar MENU OPTION FUNCTION Status Provides information about the gateway hardware and software MAC address voice gateway IP address serial nu...

Page 24: ...wall Configures and monitors the gateway firewall Wireless Configures and monitors the gateway wireless networking features MoCA Displays the configuration and status of the MoCA interface Logout Closes the SVG7782 Configuration Web Manager Getting Help To retrieve help information for any menu option click help on that page Exiting the SVG7782 Web Manager To log out and close the SVG7782 Web Mana...

Page 25: ...ter logging on to the gateway for the first time The most important recommendation towards securing your wireless home network is to change the default administrator password on your SVG7782 and other wireless devices as well To ensure that your wireless home network is secure it is recommended that you follow these best practices Always create a secure password that is not easily guessed Use phra...

Page 26: ...curity Screen 6 Click Change Username drop down arrow to display Change Password Figure 10 Change User Password 7 Complete each field entry but note the following ο Username is the Current Username ο All fields are case sensitive ο Make sure No is selected for Restore Factory Defaults ο Find a secure place to write down and keep your new password 8 Click Apply to update the password D R A F T ...

Page 27: ...ort usage Basic Firewall The Web Filter page has various settings related to blocking or exclusively allowing different types of data through the CMRG from the WAN to the LAN There are three security firewall protection levels which correspond to how many services are allowed High Safest configuration highest security Medium Common configuration modest risk Low Minimum security higher risk Off No ...

Page 28: ...591429 001 a This document is uncontrolled pending incorporation in a Motorola CMS Figure 11 Firewall Basic Web Content Filter Page 3 Click the Firewall Protection drop down to select the protection level 4 Select each Web filter you want to set for the firewall and then click Apply D R A F T ...

Page 29: ...9 591429 001 a This document is uncontrolled pending incorporation in a Motorola CMS Firewall Web Filter To open the Firewall Web Filtering page 1 Click Firewall on the SVG7782 Menu Options bar 2 Click Web Filter from the Status submenu options Figure 12 Firewall Web Filtering Page D R A F T ...

Page 30: ... email alerts Individual emails will now be sent to the specified address each time an attack is detected To open the Firewall Local Log page 1 Click Firewall on the SVG7782 Menu Options bar 2 Click Local Log from the Status submenu options Figure 13 Firewall Local Log Page 3 Enter your email address for the Contact Email Address field 4 Enter the SMTP email account user name and password in the n...

Page 31: ...locked from connecting to your network Known Internet attack types Select to have the server e mail you logs of known Internet attacks against your network Product configuration events Select to have the server e mail you logs of the basic product configuration events logs Note The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x T...

Page 32: ...port forwarding setups If you set up a computer as a DMZ Host set this back to zero when you are finished with the needed application since this computer will be effectively exposed to the public Internet though still protected from Denial of Service DoS attacks via the Firewall For example you can set up a web server on a DMZ computer to enable outside users to access your website without exposin...

Page 33: ...o monitor the gateway system connection Viewing the Gateway Software Information The Software status page displays information about the hardware version software version MAC address cable modem IP address serial number system up time and network registration status To open the Status Software page 1 Click Status on the SVG7782 Menu Options bar 2 Click Software from the Status submenu options Figu...

Page 34: ...wnstream channel frequency upstream channel ID and upstream and downstream signal power and modulation This page also displays IP lease information including the current IP address of the cable modem the duration of both leases the expiration time of both leases and the current system time from the DOCSIS timeserver To open the Status Connection page 1 Click Status on the SVG7782 Menu Options bar ...

Page 35: ...ckup file on your computer or click Browse to search for a location 4 Click Backup to create a backup file of your SVG7782 configuration settings Restoring Your Gateway Settings WARNING This will delete all of your current gateway configuration settings You can restore a previous configuration settings click Browse and use the navigation window to locate the file Usually GatewaySettings bin unless...

Page 36: ...l outlet is working is the outlet controlled by a light switch If so disconnect and find another electrical outlet Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet Hand tighten if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status of the LED icons and refe...

Page 37: ...F Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected OFF No connected device is detected Devic...

Page 38: ...t to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General Information The warranties described in this Section shall not apply i to any Product subjected to acciden...

Page 39: ...R DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL MOTOROLA S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are ...

Page 40: ...Motorola Mobility LLC 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 591429 001 a 12 2012 D R A F T ...

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