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Cirrus LT User Manual v2.3 - Chapter 12

When I use an external USB keyboard, I cannot bring up the

OnScreen

Menu

. What should I do?

Ensure that the external keyboard is plugged into the dedicated USB key-
board port and you are pressing

SHIFT-F10

.

I am not able to update my Firmware. What can I do?

Ensure you are plugged into AC Power or have at least a 30% battery charge.

When using the webcam, I get poor video performance. Can I improve

this somehow?

Unfortunately, when using the webcam, performance can be limited by the
Teradici processor with slower USB connection speeds back to the remote
host. USB 1.1 connection speeds are used, and therefore this webcam is
highly susceptible to network bandwidth. For best results, ensure you are us-
ing the latest Teradici Firmware and the Teradici Virtual Audio Driver (avail-
able on the NCS or Teradici support web sites). NCS is hopeful that in future
releases of Teradici Firmware or with new enhancements to future Teradici
processors, this feature will be improved.

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Summary of Contents for Cirrus LT

Page 1: ...Computing Innovations TZ 241G v2 3 January 4 2017 Cirrus LT User Guide ...

Page 2: ...rting your notebook 19 Opening the display panel 19 Turning on your notebook 19 Using the keyboard 20 Function keys 20 Touchpad 21 Point 21 Click 21 Double click 21 Drag 21 Using the fingerprint reader 22 Chapter 3 Making connections 23 Connecting external display devices 23 Connecting a projector or display monitor 23 Connecting to USB devices 24 Connecting headphones 25 Audio subsystem 25 Connec...

Page 3: ... How the Cirrus LT power management modes are all related 84 Low Power Mode 86 Timing Preferences 89 Device Manager 92 Speakers 92 On Lid Close Actions 93 Touchpad Keyboard settings 94 Webcam 97 Administrator 98 Admin Login 98 Admin Settings 99 Control Center 100 Change Asset Tag 103 Change Admin Credentials 103 Machine Authentication 104 Change User Credentials 105 System Information 106 Certific...

Page 4: ...10 Configuring advanced WiFi roaming 137 Enabling disabling Enhanced Roaming via the OSM Main Menu 138 Enabling Enhanced Roaming 138 Disabling Enhanced Roaming 139 Checking WiFi channels that are being scanned used via the OSM Main Menu 140 Configuring Enhanced Roaming via the Management Console MC 141 Chapter 11 Wake on LAN WOL 148 Chapter 12 Troubleshooting 149 General troubleshooting tips 149 C...

Page 5: ...ion Meaning boldface Boldface type highlights important information in the text e g Notes italic Italic type indicates book titles emphasis or submenu navigation paths within the software applications monospace Monospace type indicates commands within a paragraph URLs text that appears on the screen or text that you enter ...

Page 6: ...elds DO NOT use or store your notebook in extreme temperatures DO NOT place your notebook near fire or other sources of heat DO NOT expose to dust or corrosive materials DO NOT spray water or any other cleaning fluids directly on the display panel DO NOT expose your notebook to rain or moisture DO NOT tamper with the battery Keep this away from children DO NOT slam your notebook shut and never pic...

Page 7: ...in a fire It may explode Check with local authorities for disposal instructions Keep away from children Store unused battery in a normal room temperature range To optimize battery life make sure to let the battery drain before plugging it in to charge Leaving the notebook constantly plugged in will result in a deteriorating battery life This product is intended to be supplied by a Listed Informati...

Page 8: ...o client Remote users have effortless access to a fully functional even HD computing experience and now secure computing functionality is available for the first time on a zero client laptop Compact lightweight and engineered for high performance Cirrus LT using PCoIP tech nology is optimized for VMWare Horizon View for a highly efficient IT administrative ex perience and low cost of ownership Cir...

Page 9: ...9 Cirrus LT User Manual v2 3 Chapter 1 Chapter 1 Before you start Package contents Cirrus LT notebook Lithium ion battery 65 Watt power adapter Cirrus LT Quick Start Guide ...

Page 10: ...Manual v2 3 Chapter 1 Components 9 1 3 4 6 7 8 2 3 5 1 Optional built in PC webcam 2 LCD screen 3 Speakers 4 Power button LED 5 Keyboard 6 Function Fn key 7 Touchpad buttons 8 LED indicators 9 Optional fingerprint reader ...

Page 11: ...ard USB port 4 Dedicated mouse USB port 5 Primary smart card reader Left view 6 2 3 4 5 6 1 1 Security key lock 2 DC in jack 3 Mini DisplayPort 4 Charging USB port 5 RJ 45 LAN jack 6 PCoIP USB ports This port is labeled Local on the notebook but it functions as a USB charging port for certain devices Devices plugged into this port will not be seen in the remote session ...

Page 12: ...T User Manual v2 3 Chapter 1 Bottom view Battery Docking Station Connector The docking station port may be covered with a rubber cover shown below to keep dust and debris out of the connector when not in the dock ...

Page 13: ...P 4 Local 5 Caps Lock 6 Num Lock Docking station rear view 2 6 7 1 3 4 5 6 8 9 10 11 1 Fiber SFP port 2 Charging USB port 3 RJ 45 LAN jack 4 DVI 1 port 5 DVI 2 port 6 PCoIP USB 2 0 ports 7 Dedicated mouse USB port 8 Dedicated keyboard USB port 9 Speaker line out 10 Microphone 11 DC in jack ...

Page 14: ...14 Cirrus LT User Manual v2 3 Chapter 1 Docking station LEDs 2 3 1 4 5 6 1 CapsLock 2 Battery 3 PCoIP Session Status 4 NumLock 5 WiFi Status LED 6 Power Connect Button ...

Page 15: ...ery LED Green LED Battery is full or AC adapter is plugged IN Blinking Green LED Battery is charging Blinking Amber LED Low Battery Battery is under 10 charge or battery is not present Amber LED charging error NO LED normal operation battery discharging Wireless LED Green LED Wireless is enabled this can be on when not connected to a wireless LAN NO LED Wireless is disabled PCoIP LED Green LED Con...

Page 16: ...tebook Using the keyboard Using the touchpad Navigating the OnScreen Menu OSM Powering up your notebook Your notebook can be powered up using the AC adapter a removable lithium ion battery or an optional factory installed dual battery configuration Connecting the AC adapter The AC adapter powers up your notebook and charges the battery Connect the AC adapter to the DC in jack of your notebook Conn...

Page 17: ...ps below 1 Align and slide the battery into the battery compartment 2 Push the battery into the compartment until the battery locks into place and make sure the latches are locked into position The left latch will automatically go into the locked position when you push the battery in place but you must manually lock the right latch as shown ...

Page 18: ... the charging time to two hours If the Cirrus LT is on it will take approximately four hours to charge the unit Using battery power Install the charged battery in the battery compartment by removing the AC adapter if plugged in Your notebook will automatically use the battery power Recalibrating the battery If you notice your removable battery pack is not lasting as long over time you may need to ...

Page 19: ...magnets while closed and is easily opened To open simply lift the cover lid up to the upright position To close carefully place the cover lid down Do not slam it shut Turning on your notebook Press the Power button until the Power LED lights up To force a hard shut down press and hold the Power button for more than four seconds ...

Page 20: ...ases screen brightness Fn F4 Turns Native Display on and off Fn F5 Toggles between various available display modes Fn F6 Enables and disables the touchpad Fn F7 Turns sound on and off Fn F8 Decreases volume Fn F9 Increases volume Fn F10 Brings up OnScreen Menu OSM Fn F11 Turns status bar on and off Fn F12 Enables or disables webcam webcam optional Wherever Fn F10 is used from here on out in the do...

Page 21: ... cursor movements while typing refer to Chapter 4 s Device Manager section to enable this feature To right click move the cursor to the item or object on the screen then press the right button Double click To double click move the cursor to the item or object on the screen then tap the touchpad twice or press the left button twice by default this tapping feature is disabled in NCS Firmware to prev...

Page 22: ... fingerprint reader There is also an option for a swipe fingerprint reader or for no fingerprint reader at all You will need to load your appropriate drivers on your virtual machine or remote host to support this device Drivers can be downloaded from our NCS website at http www ncst com content downloads 0 ...

Page 23: ...ge It is sold separately or it may come with your external display device The Cirrus LT is designed to support both passive and active mini DP to DVI adapters The Cirrus LT is compatible with most new adapters but there are a few older adapters that will not work NCS sells a variety of adapters for most modern LCDs out in the market today i e Mini DP to DP Mini DP to DVI Mini DP to VGA etc You may...

Page 24: ...officially supported Most of these devices tend to draw too much power from the USB port You can still connect these devices to the Cirrus LT If the device only has one USB port use one of the two PCoIP USB ports on the left side of the notebook If the device has two USB ports one for enu meration and one for auxiliary power use one PCoIP USB port for the enumeration plug and the charging USB port...

Page 25: ...eadphone as well as CTIA and OMTP Headsets Headsets are not compatible with the headphone port on the docking station or with the microphone jacks on the notebook or the docking station Audio subsystem By default audio will be output to the Cirrus LT s built in speakers when the headphones headset port is not used If a webcam is installed the webcam mi crophone can be used for applications like Sk...

Page 26: ...upport for an optional internal USB webcam Using an external USB webcam with the Cirrus LT is limited to what is supported natively by the Teradici Firmware Teradici only supports webcams that utilize the older USB 1 1 specification Newer webcams that utilize higher resolutions and require USB 2 0 or greater are not supported by Teradici at this time Given the data throughput limitations available...

Page 27: ... Certain special multifunction or Bluetooth combo mouse and keyboards will work in the dedicated keyboard port Not all of these special devices have been tested As a general rule you can try different keyboards without harming the Cirrus LT Spe cial keyboards should be plugged into the dedicated USB keyboard port on the right hand side for compatibility Combo Bluetooth keyboard and mouse dongles s...

Page 28: ...eatures two DVI D ports and a Fiber SFP port The notebook and docking station use different AC adapters You must connect the 90 Watt AC Adapter 19V 4 74A to the docking station in order for the Cirrus LT to function correctly while in the docking sta tion Connecting the docking station To connect your notebook to the docking station 1 Pull out the extender on the right side of the docking station ...

Page 29: ...tebook docking station port cover highlighted below is removed before you try to dock the notebook onto the docking station There is also a handy storage location for this port cover located on the docking station lever See the highlighted area shown below ...

Page 30: ...lowing highlighted guides below on both the notebook and the docking station for correct placement when connecting the notebook to the docking station There are two small triangle guides on the notebook lid There are also two guides on the docking station ...

Page 31: ...31 Cirrus LT User Manual v2 3 Chapter 3 4 Line these up and then firmly press down on the lid of the notebook You should hear a click and then the notebook is properly docked into the docking station ...

Page 32: ...e docking station 1 Pull up the black lever on the top right side of the docking station If the black lever won t lift up you will need to unlock the docking sta tion with the included keys shown below to remove the notebook The release lever will not lift up if locked 2 Lift the notebook out of the docking station ...

Page 33: ...s of the docking station remain active highlighted below while docked These ports are labeled with an icon of a mouse and a keyboard However the two PCoIP and charging ports on the notebook will still work giving you a total of 6 working USB Ports when using the docking station and two charging USB ports Hotdocking Hot docking placing the Cirrus LT on the docking station while the Cirrus LT has po...

Page 34: ... audio for remote hosts Connecting to the Teradici host PC Headset port or built in speaker configuration 1 Open the Control Panel Sound Playback tab 2 In the Playback tab select Headphones 3 High Definition Audio Device as the Default Communication Device ...

Page 35: ... Cirrus LT User Manual v2 3 Chapter 3 Docking station line out port 1 Open the Control Panel Sound Playback tab 2 In the Playback tab select Headphones 3 High Definition Audio Device as the Default Device ...

Page 36: ...the latest PCoIP Audio Driver provided by Teradici PCoIP_ComponentInstaller exe 2 Open the Control Panel Sound Playback tab 3 Ensure that the Teradici Virtual Audio Driver is selected as the default driver The Speakers setting will work for both the Headset Port and Dock Line out Port ...

Page 37: ...f the audio plugs while docked are as follows By default audio will be output to the built in speakers when the headset line out port is not used If a webcam is installed the webcam mic can be used for ap plications like Skype When the line out port on the docking station is connected to an external speaker this port will get priority and internal speakers will not produce sound Similarly the dock...

Page 38: ...use fiber optic cable for more secure networking You will need to pull the tab lever out prior to installation as shown below To install the SFP module 1 Place the SFP module into the Fiber SFP port refer to Chapter 1 rear view port 1 for exact location Make sure the side with the green tab is facing up and the tab lever is pulled out as shown below ...

Page 39: ...er Manual v2 3 Chapter 3 2 Push the module all the way into the port 3 You will know the module is securely installed when you hear a click as you push it into place Pull the lever down back into place as shown below ...

Page 40: ...for your convenience OnScreen Menu OSM structure The OnScreen Menu OSM is based on a tree structure moving from left to right as you drill deeper into the menu system Each level of the tree will have a title and various options to choose from either click an option to move down the tree or to make a selection with the mouse pointer You can also click any option higher in the tree structure to sele...

Page 41: ...g OSM Low Power Mode and Sleep Timing Preferences Device Manager For configuring speaker volume webcam and touchpad settings Administrator For configuring authentication credentials of local and administrator accounts and other administrator settings The bottom left of the main menu highlighted above also allows you to close the menu shut down the system restart the system and connect disconnect f...

Page 42: ...42 Cirrus LT User Manual v2 3 Chapter 4 Network This Network submenu lets you configure wired and wireless settings and allows you to enable and disable both Ethernet and WiFi connections ...

Page 43: ...u 2 Select Ethernet 3 Click the Enable Ethernet selection box A green check mark signifies that Ethernet has been enabled as shown below To disable the Ethernet 1 Click the Network submenu 2 Select Ethernet 3 Click the Enable Ethernet selection box A gray X signifies that Ethernet has been disabled ...

Page 44: ...f you want to auto connect to the same set of wireless LANs WLANs you can save those for auto connection at a later time this can also be disabled in the Administrator menu Once connected to a WLAN you can see signal strength and the IP Address obtained Disconnected This tells you if WiFi is connected and if so which Network or disconnected ...

Page 45: ...Enable WiFi selection box A green check mark signifies that WiFi has been enabled To disable wireless 1 Click the Network submenu 2 Select WiFi 3 Click the Enable WiFi selection box A gray X signifies that WiFi has been disabled If both a wired and a wireless network are present wired will take prior ity based on its better performance over WiFi ...

Page 46: ... box if you would like to save this information for future convenience you can disable this fea ture in the Administrator Menu Available wireless networks are sorted by signal strength WLANs that have higher signal strength are at the top of the list while low signal strength WLANs can be found at the bottom of the list To see Available Networks 1 Click the Network submenu 2 Select WiFi 3 Click Av...

Page 47: ... not broadcast their SSID will be placed at the bottom of the list and labeled as Join Other Network as shown below You will then have to provide the SSID password and security protocol 5 Choose the Network Type from the top drop down list highlighted below ...

Page 48: ...works list the OSM will automatically detect the proper network type You only need to select the network type of hidden networks When making wireless connections the Cirrus LT only supports WPA2 and higher levels of security This system does not support WEP due to its many security flaws ...

Page 49: ...haracters IMPORTANT you cannot use certain characters in the wireless network name SSID and you cannot use certain characters in your password See below for a list of supported and unusable characters Supported SSID Characters letters numbers space symbols including _ Symbols printed on the English keyboard that are not supported in SSID are ...

Page 50: ... symbols including _ Symbols printed on English keyboard that are not supported in password are Unicode and non English letters haven t been tested and will probably not be supported 7 If you wish to save this connection click the box next to Save Connec tion When you are ready click Connect ...

Page 51: ...ed wireless networks are shown in this list You can remove or con nect to one of these networks by clicking on the chosen network and then either clicking Remove or Connect To see your preferred networks 1 Click the Network submenu 2 Select WiFi 3 Click Preferred Networks ...

Page 52: ...1 You need to enable Auto Connect for Preferred Networks In the OSM navigate to the Network WiFi Preferred Networks submenu a Click the box next to Auto Connect When the blue check mark is selected Auto Connect will be enabled 2 Next you need to enable Allow Saving WiFi Passwords In the OSM navigate to the Administrator Admin Settings Control Center sub menu a Click the box next to Allow Saving Wi...

Page 53: ...ing to the Network WiFi Available Networks Join Other Network Con nect to Network submenu you will see a new check box highlighted below labeled Save Connection a Click the box next to Save Connection When the blue check mark is selected you will be adding this WiFi network as a preferred network ...

Page 54: ...WiFi 3 Click Preferred Networks 4 Use the mouse cursor shown below to select the Network you wish to move up or down the list Once you click on the Network the se lected row will be highlighted in grey Click the Up or Down button the number of times it will take to move the highlighted server to the desired position on the list 5 In the example below NETGEAR90 now in 3rd position is to be moved to...

Page 55: ...Chapter 4 6 Note that NETGEAR90 is now in 1st position You can select other Networks to be moved up or down the list as needed 7 Once you are done prioritizing your preferred networks click the Commit button to finalize the changes ...

Page 56: ...ession NCS suggests making any changes to your wireless settings outside of a session as a general practice If Auto Connect is not enabled you will not be disconnected and the changes made to Preferred Networks will not take effect until after you have disconnected from your current net work Auto Connect If you would like to auto connect to a network you must select the auto connect check box To e...

Page 57: ...twork submenu 2 Select WiFi 3 Click the Enable Enhanced Roaming selection box A green check mark signifies that WiFi has been enabled To disable Enhanced Roaming 1 Click the Network submenu 2 Select WiFi 3 Click the Enable Enhanced Roaming selection box A gray X signifies that WiFi has been disabled ...

Page 58: ...t require VPN e g when you are at your corporate office you will need to DISABLE this feature Cirrus LT currently only supports Cisco and Juniper VPN connections Enabling and Disabling SSL VPN Enabling SSL VPN To enable SSL VPN 1 Click the Network submenu 2 Select SSL VPN 3 Click the Enable VPN selection box 4 An alert shown below will then appear It states that while Enable VPN is active the Cirr...

Page 59: ...at VPN has been en abled 6 Once Enable VPN is turned on the Network SSL VPN submenu will look like this Disabling SSL VPN To disable SSL VPN 1 Click the Network submenu 2 Select SSL VPN 3 Click the Enable VPN selection box A gray X signifies that VPN has been turned off as shown below ...

Page 60: ...the Server URL field as shown below then click the Connect button For conve nience once a VPN server address is entered it will remain in this field until changed Only one VPN server can be stored at this time Realm Group Once a VPN connection is made the Cirrus LT will poll the VPN server for any stored realms or groups ...

Page 61: ...r Authentication Two factor authentication is becoming more and more popular to further secure remote connections Cirrus LT supports a number of 2nd factor authentication methods If you are using any of the following 2nd factor authentication methods the Cirrus LT will ask you additional questions after you initially submit your logon credentials Currently supported 2nd factor authentication metho...

Page 62: ...v2 3 Chapter 4 Enabling and Disabling Use CAC If you are required to use your CAC card to make your VPN connection you need to enable this feature Enabling Use CAC To enable Use CAC 1 Click the Network submenu 2 Select Use CAC ...

Page 63: ...3 Click the Use CAC selection box A green check mark signifies that Use CAC has been enabled 4 When Use CAC is enabled the highlighted portion shown below of the Network SSL VPN submenu will display additional fields named Certificate and Pin ...

Page 64: ...tificate to use you can ask your system ad ministrator To view a list of certificates to choose from click on Cert as shown below 2 Once you click on Cert it will take you to another screen shown below that lists the available certificates for you on the CAC card Select the Certificate as per instructions from your system administra tor If you don t see the correct Certificate on the list click th...

Page 65: ...ed Pin as shown below Disabling Use CAC To disable Use CAC 1 Click the Network submenu 2 Select SSL VPN 3 Click the Use CAC selection box A gray X signifies that Use CAC has been turned off as shown below 4 When Use CAC is disabled the highlighted portion shown below of the Network SSL VPN submenu will display fields named User Name Password and Remember username ...

Page 66: ...where you will enter your logon credentials These fields can change depending on your connection method For example if you are using CAC you will be asked for a PIN instead If you would like the GUI to retain your username for convenience check the Remember username to enable this feature ...

Page 67: ...te a server certificate enable this feature Connect Status Buttons Once you are done configuring the SSL VPN setup click the Connect button to connect to your VPN Server Clicking the Status button gives you more information about your current VPN connection which may be useful for troubleshooting and or admins ...

Page 68: ...e example shown below In these cases Cirrus LT supports most of these types of authentication web pages The Cirrus LT s Network Settings enable Web Portal by default If for added security you want to disable this feature you can in the Adminis trator submenu described later in Chapter 4 under the Administrator section Ensure you have connected to the open WiFi network and have been assigned an IP ...

Page 69: ...Administrator submenu described later in Chapter 4 under the Administrator section NCS strives to support many different types of web portal pages but unfortu nately incompatibilities will arise In these cases please enter a support ticket on NCS s Support Page with the web page or location that you were not able to connect to and we will investigate why you were unable to connect ...

Page 70: ...play Settings In the Display Settings Menu you can select the display configuration of the notebook and adjust display brightness You can also disable the native LCD which you may want to do if you are using a docking station or miniDP for video ...

Page 71: ...turn off the Native Display 1 Click the Display Settings submenu 2 Click the box next to Native Display On The Native Display will then turn off To turn on the Native Display 1 To turn on the Native Display select the green check mark as shown be low You can also toggle the Native Display on and off by pressing Fn F4 ...

Page 72: ...ness slide left or right until you reach your desired screen brightness Moving the slide to the right will increase the bright ness while moving the slide to the left will decrease the brightness Al ternatively you can decrease screen brightness by pressing Fn F2 or in crease it by pressing Fn F3 Lowering the screen brightness can save battery life ...

Page 73: ...ity and position of the status bar To change the status bar visibility 1 Click the Status Bar submenu 2 Under the Status Bar Visible section choose On or Off To change the status bar position 1 Click the Status Bar submenu 2 Under the Status Bar Position section choose Upper Left Upper Center or Upper Right ...

Page 74: ...display configurations you can select 1 Use Native LCD Display Only 2 Clone Native LCD on Display 1 of docking station 3 Turn off Native LCD Use Display 1 of docking station and Display 2 of the Mini DP port or docking station 4 Use Display 1 on docking station only 5 Use LCD and Display2 of the Mini DP port or docking station The OSM will only appear on the native display and displays connected t...

Page 75: ...Display 1 of Docking Sta tion 1 In order to Clone your display with a docking station you will need to connect your laptop into the docking station and then connect an exter nal display to PCoIP1 Local DVI1 Port You then select the following option in the OnScreen Menu as shown below 2 This cloning method will duplicate the same display resolution of the Cirrus LT LCD and is locked to this resolut...

Page 76: ...t or the Docking Station This option allows you to close the notebook lid and use Display 2 or have one display plugged into the docking station and a second mini DP Port for another screen for an extended desktop Option 4 Use Display 1 on Docking Station Only Choose this option if you wish to use Display 1 on the docking station only ...

Page 77: ...on If you are not using a dock ing station you may also use this mode to clone your display and to make mini DP the primary display by following the steps below Cloning displays without a docking station 1 In order to clone two displays without the use of a docking station you must first attach a display to the mini DP port on the notebook In the OSM Menu navigate to Display Settings and select th...

Page 78: ...78 Cirrus LT User Manual v2 3 Chapter 4 3 Navigate to the Display Tab shown below and check the following boxes Enable Attached Display Override Enable Display Cloning 4 Next Click Apply and then OK ...

Page 79: ... to make the mini DP the primary display without the use of a docking station you must first attach a display to the mini DP port on the notebook In the OSM Menu navigate to Display Settings and select the following option as shown below 2 Access the Teradici Firmware Configuration Menu and click Options User Settings ...

Page 80: ...80 Cirrus LT User Manual v2 3 Chapter 4 3 Navigate to the Display Topology tab Check the Primary Port 2 4 Click Apply and then OK to close the Teradici Firmware as shown below ...

Page 81: ...uld be enabled Setting the duration of the OnScreen Menu OSM Timeout There are two OSM Timeout settings present on the Cirrus LT The first set ting dictates the OSM Timeout when using the NCS OSM This is set within the OSM under Power Management Power Settings OSM Timeout The second setting dictates the display timeout while using Teradici s Firmware The OSM Timeout value set in the NCS menu will ...

Page 82: ...k the Power Management submenu and then click the OnScreen Menu Timeout bar as shown below 2 The Menu Display Time Out Section will appear as shown below You may choose between Do Not Sleep 1 Minute 5 Minutes 15 Minutes 30 Minutes or 60 Minutes 5 Minutes is the default setting 3 Select the desired interval and click on Settings to return to the Power Savings Menu ...

Page 83: ... Tab 3 Enter the new duration of the OSM Screen Saver Timeout in seconds not minutes For example if you wanted to set the duration to 10 minutes you would enter 600 seconds Teradici s Firmware OSM Screen Saver Timeout default is set to 300 seconds or 5 minutes If you enter 0 Sec onds the OSM Screen Saver Timeout will only be disabled in the Teradi ci Firmware 4 Click the Apply button when you are ...

Page 84: ...ing System settings will dictate when the screen times out while in session unless the NCS OnScreen Menu is open during your session 2 Next if the Low Power modes are enabled the Sleep mode will activate after the duration specified 3 Auto Power Off is the lowest setting available When Auto Power Off is configured the machine will shut off completely after the duration of this setting has elapsed ...

Page 85: ...utes and the OSM is left open and there is no mouse or keyboard activity for a duration greater than X the LCD will turn off 2 If the Teradici OSM Screen Saver Timeout Menu is set to X seconds and there is no mouse or keyboard activity while in Teradici s Firmware for a duration greater than X seconds the LCD will turn off 3 If the VM OS is set to turn the display off after a value of X minutes an...

Page 86: ...de and Auto Power Off will turn off and the unit will not enter sleep mode To turn on Low Power Mode 1 Click the Power Management submenu 2 Click the box next to Low Power Mode When the green check mark is selected Low Power Mode will then be enabled To turn off Low Power Mode 1 Click the Power Management submenu 2 Click the box next to Low Power Mode When the gray X is selected Low Power Mode wil...

Page 87: ... session To Enable In Session Mode 1 Click the Power Management submenu 2 Click the box next to Enable In Session When the green check mark is selected Enable In Session Mode will then be turned on To Disable In Session Mode 1 Click the Power Management submenu 2 Click the box next to Enable In Session When the gray X is selected En able In Session Mode will be turned off ...

Page 88: ...wer cord plugged into an AC outlet To Enable Plugged In Mode 1 Click the Power Management submenu 2 Click the box next to Plugged In When the green check mark is selected Plugged In Mode will be enabled To Disable Plugged In Mode 1 Click the Power Management submenu 2 Click the box next to Plugged In Mode When the gray X is selected Plugged In Mode will be disabled ...

Page 89: ...a lower power state The Power LED will blink green and amber and then finally just blink amber when it has gone into low power mode You will need to press the power button to wake up the device moving the mouse or typing on the key board will not wake it up To change duration of the Sleep Mode Timeout The duration of time chosen for Sleep Mode Timeout will only begin AFTER the LCD has timed out fr...

Page 90: ... Min utes or 60 Minutes 15 Minutes is the default setting 3 Select the desired interval and click on Settings to return to the Power Savings Menu 4 If the user enables all sleep modes and keeps the default values The LCD will black out at 5 minutes After a total of 20 minutes 5 15 the System will go into sleep mode After 50 minutes 5 15 30 the unit will auto power off ...

Page 91: ...t begin until after the unit has already entered Sleep Mode due to inactiv ity 1 Click the Power Management submenu then click the Auto Power Off submenu as shown below 2 The Auto Power Off Menu will appear as shown below You may choose between Do Not Shutdown 1 Minute 5 Minutes 15 Minutes 30 Minutes or 60 Minutes 30 Minutes is the default setting 3 Select the desired interval and click on Setting...

Page 92: ... number of things including muting or controlling the speaker volume determine what the notebook does when you close the lid turning the touchpad on or off enabling or disabling Tap and Gesture and enabling or disabling the webcam Speakers You can mute the speakers or adjust the speaker volume ...

Page 93: ...e notebook does when you close the lid You can set your notebook to turn off the screen enter sleep mode or power down once the lid has been closed To configure the On Lid Close settings 1 Click the Display Settings submenu 2 Select On Lid Closed Action 3 Select one of the options below ...

Page 94: ...ertently touching the pad while you are typing Touchpad Settings lets you toggle the ability to tap the touchpad to simulate the left button click and use other touchpad gestures to zoom in on the screen aka tap and gesture Locking the Touchpad With this mode enabled the unit s touchpad will be disabled To Lock the Touchpad 1 Click the Device Manager submenu Touchpad Keyboard Settings 2 Click the ...

Page 95: ...he Touchpad will be enabled Tap and Gesture When this feature is enabled you will be able to tap the touchpad to simulate the left button click and use other touchpad gestures to zoom in on the screen To enable Tap and Gesture 1 Click the Device Management submenu Touchpad Keyboard Settings 2 Click the box next to Tap and Gesture When the green check mark is selected Tap and Gesture is enabled ...

Page 96: ...rsor speed set tings You can adjust the sensitivity of the Cirrus LT s Touchpad referred to here as mouse speed cursor settings for the OSM sessions via Teradici s Options Menu You can access this page from the Options User Settings Mouse Menu To change the touchpad sensitivity aka mouse cursor speed via the Teradici Power Menu 1 From the Teradici Main Window select Options in the upper left hand ...

Page 97: ...ou are done click the Apply button then OK to exit back to the Teradici Main Window You can also configure the mouse cursor speed through the PCoIP host soft ware For more information see the PCoIP Host Software for Windows User Guide TER1008001 Webcam You can enable or disable the webcam by clicking the box next to Enable Web cam or by pressing Fn F12 ...

Page 98: ...s Admin Settings follow these steps to login as an administrator 1 Click the Administrator submenu 2 Click Admin Login 3 The following popup window will appear Type in your user ID and pass word and click Login The default user ID is admin and the default password is password ...

Page 99: ...99 Cirrus LT User Manual v2 3 Chapter 4 Admin Settings Once you have logged in the Admin Settings submenu lets you adjust the adminis trator settings and view the system information ...

Page 100: ...ality control Menu Lockdown enable disable WiFi Statistics and dictate whether to display WiFi RSSI on the status bar Allow Saving WiFi Passwords To allow or disallow the saving of WiFi passwords 1 Click the Administrator Control Center submenu 2 Click the box next to Allow Saving WiFi Passwords Allowing the saving of WiFi passwords will make the system less secure ...

Page 101: ... you to use their wireless network To allow or disallow the web portal 1 Click the Administrator Control Center submenu 2 Click the box next to Allow Web Portal Allowing Web Portals will make the system less secure Menu Lockdown To enable or disable Menu Lockdown 1 Click the Administrator Control Center submenu 2 Click the box next to Menu Lockdown Enable WiFi Statistics To enable or disable WiFi ...

Page 102: ...s LT User Manual v2 3 Chapter 4 Enable WiFi RSSI on Status Bar To enable or disable WiFi RSSI on Status Bar 1 Click the Administrator Control Center submenu 2 Click the box next to Enable WiFi RSSI on Status Bar ...

Page 103: ...3 Type in the new asset tag name 4 Click Accept Change Admin Credentials To change the admin s name and password 1 Click the Administrator submenu 2 Click Change Admin Credentials 3 Type in the new login name the new password and lastly retype the new password 4 Click Accept The default user ID is admin and the default password is password ...

Page 104: ...n instead of user authenti cation To authenticate a machine 1 Click the Administrator submenu 2 Click Machine Authentication 3 The following submenu should appear shown below Enter the follow ing information a Under Controller Authorization enter the machine name and its com plete domain here b Under Controller Credential type in the admin user name and pass word c Under Network SSID enter the Net...

Page 105: ...a user s name and password 1 Click the Administrator submenu 2 Click Change User Credentials 3 Type in your new user login name your new password and retype the new password 4 Click Accept You can only have one user and one admin account at the time of release of this product ...

Page 106: ...pter 4 System Information The System Information menu shows you the System Serial Number the Asset Tag the WiFi MAC Address the Ethernet MAC Address the System IP Address the Firmware Version the Bootloader Version and the BIOS Version ...

Page 107: ...enu shows you the current User Authentication Cer tificate and Certificate Authority Certificates that are active Refer to Chapter 9 How to load and unload certificates on the Cirrus LT for more information Admin Log Out To log off 1 Click the Administrator submenu 2 Click Admin Log Out ...

Page 108: ... 5 Opening and configuring the Teradici Firmware menu Teradici will continually revise their Firmware As a result some screens are subject to change To configure the Teradici Firmware 1 From the Teradici main window select Options then Configuration ...

Page 109: ...rd when you configure the settings Simply click the OK button no need to input anything into the Password field since the default password is blank to bypass this prompt If the Pass word prompt doesn t disappear after pressing OK ask your IT Administra tor if a password is required The default Password is blank simply click OK to bypass this prompt ...

Page 110: ...er button to connect and disconnect from a remote session Pressing the button between 1ms to 1 second will discon nect Pressing and holding the Power button for more than 1 second will power down the unit Assigning a Static IP Address You can only assign a static IP address using the Teradici Firmware To assign a static IP address for your device 1 Select the Options menu in the upper left hand co...

Page 111: ...prise level NAT device in both the source and destination networks Otherwise your remote host would need an internet routable IP address To connect to a remote machine 1 Configure the enterprise NAT device to redirect TCP UDP port 4172 to the host card 2 From the device s Teradici menus configure the Direct to Host session con nection type and enter the IP address of the destination enterprise NAT...

Page 112: ...us LT and remote machine have the most current Teradici Firm ware versions The PCoIP software is installed on your remote host The Host Driver Function is enabled on the host card Your network resources meet bandwidth QoS latency jitter and packet loss re quirements NCS provides a copy of this manual on our website www ncst com but for the latest revision of this manual you should always check www...

Page 113: ...ave the Serial Number of the unit in question 2 The NCS Help Desk will send you a recovery file that you will use Download the file be sure to note the location you downloaded it to you will need it later 3 Determine the IP address of the Cirrus LT that needs the password recov ered 4 Open a browser on the computer from which you want to access the Cirrus Web Portal from Ensure that both devices a...

Page 114: ...rd 7 Click Choose File to locate the recovery file and select the file that the NCS Help Desk sent you and you downloaded 8 Upload the file The Cirrus LT will automatically restart at which point the password will have been changed back to the default of password ...

Page 115: ...etwork as the Cirrus LT to be updated OR access to the Cirrus Management Console You will need to turn on the Cirrus LT and it must be connected to a network either wireless or wired In order to upgrade the Firmware 1 First you will need to determine the IP Address of the Cirrus LT to be up graded This can be found in two places either a Via the Teradici Firmware Menu which can be accessed from Op...

Page 116: ... IP Address of the Cirrus LT unit to upgrade you need to then go to the PC that you will be upgrading from remember that the de fault login Username is admin and the Password is password 3 Open a browser on this PC and type the IP Address plus the port 8081 into the address bar In the example shown below it is https 192 168 2 146 8081 4 Click the Sign In button ...

Page 117: ...ile to upload by clicking the Browse but ton When you download the Firmware file from the NCS downloads page it will tell you the Firmware version Compare it to the version already on the Cirrus LT The new Firmware should be newer than the Firmware already on the unit You should never flash an older Firmware unless directed to by NCS 7 Click Submit to start the Firmware upload process This can tak...

Page 118: ...t were wired 8 During the upgrade the Cirrus LT will display the message shown below until it finishes upgrading This progress bar will only be displayed on the LCD of the device If you have the lid closed and external monitors connected to the unit you will not be able to see the Firmware progress bar The unit will automatically reboot and then be ready for use again ...

Page 119: ... User Manual v2 3 Chapter 7 9 If you would like to confirm that the Firmware has been upgraded success fully you can check the Firmware version in the NCS OSM under Adminis trator System Information Firmware Version ...

Page 120: ... NCS downloads page The Cirrus Management Console is only approved for use with Google Chrome Other browsers may work with the MC but we do not test with all browsers therefore we rec ommend that you use the latest version of Google Chrome to ensure full functionality Installing the Cirrus Management Console 1 If you haven t already downloaded the Management Console you may do so from http www ncs...

Page 121: ...1 3 and right click on the file name to download The latest version of the Management Console is currently v1 1 3 but this is subject to change NCS suggests downloading and using the most current version of the Management Console available If you are unsure of which file version to download ask your System Administrator ...

Page 122: ...3 Chapter 8 5 Once the file has downloaded unzip the folder open it and open the Man agement Console by running the highlighted file as shown below 6 The following window will open up You may find it convenient to keep it minimized ...

Page 123: ...8 Logging onto the Cirrus Management Console 1 Open the Google Chrome browser 2 Type https localhost 444 into the browser s address field as shown below 3 Click on Advanced as shown below 4 Click on Proceed to localhost unsafe as shown below ...

Page 124: ...e in the admin user name and password By default the user name is admin and the password is password Then click the Log In button as shown below 6 The Management Console Screen will then appear as shown below You are now ready to manage your Company s Cirrus LT devices ...

Page 125: ...8 Logging onto the Cirrus Management Console 1 Open the Google Chrome browser 2 Type https localhost 444 into the browser s address field as shown below 3 Click on Advanced as shown below 4 Click on Proceed to localhost unsafe as shown below ...

Page 126: ...e in the admin user name and password By default the user name is admin and the password is password Then click the Log In button as shown below 6 The Management Console Screen will then appear as shown below You are now ready to manage your Company s Cirrus LT devices ...

Page 127: ...me Other browsers may work with the MC but we do not test with all brows ers therefore we recommend that you use Google Chrome to ensure full functional ity The Cirrus LT supports PEM and PK12 file formats of the user certification files CA certificate files can also be uploaded to the Cirrus LT It is assumed you already have some basic knowledge of the MC If you haven t already installed the and ...

Page 128: ...e Control Tab then locate the Device Discovery bar screen shot text enlarged to show detail 2 Click on the Discover button under the Device Discovery submenu as shown below You may enter the IP address range to detect the devices you want to add the software certificates to otherwise it will detect everything ...

Page 129: ...scover button as highlighted below Now click the Apply found devices to the device list button 4 Navigate to the Devices Tab and use the check box to select the unit you want to update as shown below You can select multiple units to update simultaneously by selecting the relevant check boxes as needed ...

Page 130: ...130 Cirrus LT User Manual v2 3 Chapter 9 5 Navigate to the Control Tab then locate the Security Certificates Bar as shown below ...

Page 131: ...tificates and select the certificate Select the Certificate Type 7 You must name the certificate anything you wish or in accordance with your Company s naming conventions so it will be uniquely identifiable The sample certificate name shown below is Sample_Certificate_Name1234 ...

Page 132: ...ick the Upload Certificate To Selected Devices button as shown below 9 A pop up window will then appear as shown below Click OK to confirm the operation 10 If the certificate uploads successfully you will see the following pop up win dow Click OK ...

Page 133: ...cessful message under the Last Operation column as shown below If you are unsuccessful go back to Step 6 and try again 12 You may also want to verify that the certificate was successfully applied by checking the OSM on the impacted devices In order to do this press FN F10 to bring up the OnScreen Menu OSM and go to Administrator and click on Certificates Info as shown below ...

Page 134: ...134 Cirrus LT User Manual v2 3 Chapter 9 13 Confirm the certificate is there as shown below ...

Page 135: ...his screen under the Security Certificates bar Make sure the devices you want to remove the certificates from have been selected in the Devices tab 2 You can remove certificates by file name file type or typing into the high lighted field 3 Click the Remove the certificate type from selected devices button 4 A pop up window will then appear as shown below Click OK to confirm the operation ...

Page 136: ...sfully you will see the following pop up win dow Click OK 6 Go back to the Devices tab Under the Last Operation column confirm the selected device s status displays the remove_certificate successful message as shown below If you are unsuccessful go back to Step 1 and try again ...

Page 137: ...nviron ment covered by one large WiFi network with many Access Points APs Enhanced Roaming allows an end user to roam quickly between Access Points within this WiFi network with the same SSID The minimum requirements to use Enhanced Roaming include Cirrus LT v1 3 0 Firmware or newer Cirrus Management Console v1 0 6 or newer Teradici Firmware v4 8 0 recommended ...

Page 138: ...nabling Enhanced Roaming To enable Enhanced Roaming from the OSM Main Menu 1 Click on Network WiFi 2 Click the box next to Enhanced Roaming When the green check mark is selected Enhanced Roaming will be enabled 3 When Enhanced Roaming is enabled a white dot appears next to the WiFi icon as shown below ...

Page 139: ...isable Enhanced Roaming from the OSM Main Menu 1 Click on Network WiFi 2 Click the box next to Enhanced Roaming When the gray X is selected Enhanced Roaming will be disabled 3 When Enhanced Roaming is disabled the white dot beside the WiFi icon will be absent as shown below ...

Page 140: ...ing is currently enabled The Roaming Info line shows you the values for WiFi Aggressiveness and Au thentication Timeout ATO as well as the channels the Cirrus LT is actively scanning The WiFi Aggressiveness and Authentication Timeout ATO functional ity is only available in Firmware versions 1 2 0 and greater Firmware v 1 1 0 only displays the roaming channels This is all you can change or view on ...

Page 141: ... you haven t already installed and logged in to the Management Console do so now Refer to Chapter 8 Accessing the Cirrus Management Console for more information on how to do this Please note that the Cirrus Management Console is updated frequently so these screenshots may vary slightly from the latest version of the CMC Configuring the Roaming Aggressiveness setting 1 Once you have logged onto the...

Page 142: ...y submenu as shown below You may enter the IP address range to detect the devices on which you want to change enhanced roaming aggressiveness on 3 The number of found devices will be displayed under the Discover but ton as highlighted below Now click the Apply found devices to the device list button ...

Page 143: ...unit by ticking the check box you wish to configure as shown below You can select multiple units to update simultaneously by selecting the relevant check boxes as needed 5 Once you add the detected devices to the Devices tab click on the Serial Number to drill down into the device details ...

Page 144: ...6 The Device Details of the selected device will then appear please note that the Device Details table has been repositioned for the screenshot The actual placement of the Device Details table in the Management Con sole may vary as shown below ...

Page 145: ...tly Setting this value incorrectly can cause your system to perform very poorly 9 Sliding this value to the right will make the WiFi roam more aggressively while sliding it to the left will make it roam less aggressively NCS rec ommends you set this value between 65 and 80 depending on your WiFi network Large hospitals with hundreds of APs will tend to have better WiFi networks and a setting of 65...

Page 146: ...he number of channels used in a WiFi environment you will see faster roaming from one AP to another Cirrus LT will take less time to scan for other APs if it knows which chan nels to scan By default when you Enable Enhanced Roaming Chan nels 1 6 and 11 are the only channels that are scanned 2 Scroll to the bottom of the Device Details table and you will see a list la beled WiFi Roaming Channels He...

Page 147: ... until it tries to authenticate to another avail able access point Setting this value too low will not give the client enough time to complete the authentication process while setting the value too high will cause unnecessary wait time to try to connect to another access point NCS recommends you use values 3 7 and only in extreme cases go outside of those values You will need to click the check bo...

Page 148: ...et to the network from either a third party software or the Cirrus Management Console To configure the Wake on LAN WOL feature From another computer using a browser enter the IP address of the Cirrus LT in the address to view the Teradici web GUI or Administrator Web Interface AWI Click Configuration then Power Click the Enable Wake on LAN check box then click Apply as shown below ...

Page 149: ...ncst com General troubleshooting tips My keyboard and or mouse will not work what can I do For external USB keyboards and mice make sure you are plugging them into the correct ports There are dedicated USB keyboard and mice ports on the right side of the unit Please ensure you are using the correct ports these are not interchangeable The external USB mouse must be plugged into the USB mouse port t...

Page 150: ... you must enable the support for PCoIP Smart card It is disabled by default see below Why doesn t my IP Address show up under the OSM Admin System Information page This happens when there are recent changes to your IP Address The OSM just reads what the Teradici Firmware is reporting and sometimes this com munication isn t instantaneous Try closing then reopening the OSM ...

Page 151: ...or video performance Can I improve this somehow Unfortunately when using the webcam performance can be limited by the Teradici processor with slower USB connection speeds back to the remote host USB 1 1 connection speeds are used and therefore this webcam is highly susceptible to network bandwidth For best results ensure you are us ing the latest Teradici Firmware and the Teradici Virtual Audio Dr...

Page 152: ...otocol The Port 4172 UDP must be open in both inbound and outbound di rections The Port 4172 TCP must be open in only the inbound direction Conflicts between Teradici and NCS Firmware Teradici s Firmware has audio display and other various hardware settings NCS s Firmware also has some of these same settings The communication between the two Firmware is limited NCS Firmware will not know if you ch...

Page 153: ...1 888 RING NCS 746 4627 NCS Customer Service is available Monday through Friday 8 a m to 6 p m eastern time If you call after 6 p m or before 8 a m your call will be redi rected to a 24 hour support line that will process your request A customer service repre sentative will then call you back as soon as possible during business hours You can also fill out a service request form at http www ncst co...

Page 154: ...ary 6 cell Li ion smart battery 5 200 mAh Keyboard Pointing Device 86 key chiclet style keyboard Touchpad pointing device Support for external USB keyboards with multi functions driver loaded on host AC Adapter Output 19V DC Input 100 240V AC 50 60Hz Universal 3 42A Auto Sensing Security Kensington lock Optional fingerprint reader either Swipe or FIPS 201 Touch TPM 1 2 Secure Boot 2x smart card re...

Page 155: ...ency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interfer ence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try t...

Page 156: ...ciation with this document Contact NCS Tech nologies for any questions regarding this manual Warranty provisions Warranties for the Cirrus LT may vary Refer to your shipping list for particular warranty details or please call the NCS toll free telephone number 1 888 RING NCS 746 4627 with the serial number of your unit and customer service will be able to provide additional warranty information NC...

Page 157: ...157 Cirrus LT User Manual v2 3 Appendix B FCC Test Report ...

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