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EN
EN
Is your appliance still not working?
Contact an approved service centre (see the list in the service booklet).
• Disposing of the packaging and the appliance
The packaging is made up of environmentally-safe materials and can therefore be disposed
of in accordance with the recycling measures in force in your area.
To dispose of the appliance, check with the appropriate service in your area.
• Electronic or electrical products at the end of their service life:
Think of the environment!
Your appliance contains many recoverable or recyclable materials.
Leave it at a collection point for processing.
RECYCLING
*The Bluetooth
®
trademark and logos are registered trademarks of Bluetooth SIG, Inc. and their use by the SEB Group has been authorised.
Google Play and Android are trademarks of Google Inc.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and in other countries. App Store is a service mark of Apple Inc.
GLOSSARY
Pair:
The act of grouping or linking two appliances.
This happens the first time that you connect your smartphone or tablet with the i-Companion Touch XL.
Synchronise:
The act of updating information. The app synchronises with the i-Companion Touch XL in order to exchange
information when they are connected.
Connect:
Establishing a link between the app (smartphone/tablet) and the appliance (i-Companion Touch XL). This is required for
synchronisation to take place.
Cookies:
This is the usage information sent to Moulinex to improve the app.
PROBLEMS
CAUSES
SOLUTIONS
The lid locking safety
feature is still activated
(rod extended), meaning
that the lid cannot be
locked in position.
The appliance got switched off
during operation by knocking
the I/O switch, or it was simply
unplugged during operation.
Simply switch the I/O switch to I to reset
the machine and the lid locking safety
appliance; the rod will automatically return
to its original position and you can now lock
the lid.
SECU error message
The rotor will not rotate
Empty the bowl, let it cool down and
try again. If the problem persists,
contact the after-sales service.
Error message ERR39
Bowl overheating
Discontinue operation for a short period.
Allow
the bowl to cool down. If the problem
persists,
contact your after-sales service
SECU error message
Motor overheating
Allow the machine to cool for 30 min and
reduce the amount of food in the bowl.
SECU error message
Machine is unstable
The machine has stopped because it has
detected an
instability. Try decreasing the
volume of food in the bowl
ERR34, ERR21, ERR22
Your companion has become
overheated.
Please unplug your appliance and
contact the after-sales service
ERR31
The lid cannot be locked.
Please contact the after-sales service.
ERR35
Your appliance is struggling
to operate.
Discontinue operation for a short period.
Unplug your appliance and plug it back in.
If the problem persists, contact your
after-sales centre.
ERR37, ERR03, ERR01
Your appliance is struggling to
operate.
Please contact the after-sales service.
ERR23
Your i-Companion has
overheated.
Please contact the after-sales service.
ERR02, ERR30
Connection problem
Your appliance is not able to
communicate over WiFi. Unplug
your appliance and plug it back in. If the
problem
persists, contact your after-sales service
centre.
Display
The product is not connected to
WiFi.
Check your WiFi network or unplug your
appliance, the plug it back in. If the
problem persists, contact your after-sales
service centre.
Display
The product is connecting to WiFi. Wait for the logo to be displayed.
UI-1, UI-3
Your product is having trouble
loading certain data over WiFi.
If the problem is recurring, your WiFi signal
may be too weak. Try moving your appliance
closer to your router or install a WiFi
extender close to your product to improve
the quality of the WiFi signal.
UI-2, UI-4, UI-5, UI-6
Your appliance is having trouble
retrieving certain local data or
WiFi data
If your appliance is not connected,
try connecting it and initiating data
synchronisation. If your appliance is
connected, try to improve the signal quality
(see cell above)