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EN
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WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK
PROBLEMS
CAUSES
SOLUTIONS
Food is insufficiently
cooked
The cooking times provided are
intended as a guide—in most cases
they are a reliable indicator of
cooking times.
However, certain factors will impact
cooking times:
- the size of the ingredients food (cut
or not cut)
- the volume of ingredients
- the variety and ripeness of
vegetables
- whether the ingredients are frozen,
etc.
Add cooking time by pressing the + key on the
display (B6).
Use smaller volumes of ingredients.
Steam regulator cap not correctly
positioned or not in place
Position the steam regulator cap in the "max"
position, this position retains the maximum
amount of heat in the bowl for all cooking
functions (soups, steaming, etc.).
This position also prevents splashing when
mixing.
The "low steam setting" position allows the
maximum amount of condensation to escape,
giving dishes or sauces a
better consistency (risotto, egg custard
desserts, sauces, etc.).
Steamed food is
insufficiently cooked
Incorrect amount of water in the
bowl.
Volume of ingredients too high.
The quantity of water in the bowl must
correspond to the markings (0.7 L).
You can also use manual mode by selecting
a temperature of 120°C and a cooking time
depending on the quantity and type of
ingredients.
Use smaller volumes of ingredients.
Difficulties when
making certain recipes
Unsuitable recipes
Your recipes—whether personal or found on
the Internet—may not be suitable for your
appliance and its accessories (quantities,
cooking times, cooking time, unsuitable
accessories): Before starting your recipe,
ensure that you are following the operating
instructions in this instruction manual.
The appliance does
not operate.
It is not plugged in.
Plug the appliance into a power socket.
My B6 screen is still black/
Your appliance is in "standby" mode
Press one of the touch keys (B1 to B5)
The switch (G) is in position 0.
Move the switch to position 1.
The bowl or lid is not positioned or
locked correctly.
Check that the bowl or lid is correctly
positioned and locked in accordance with the
diagrams in the manual.
The lid does not lock. The lid is not correctly assembled.
Check that the seal is correctly assembled on
the seal holder and that the seal holder is
correctly assembled on the lid.
PROBLEMS
CAUSES
SOLUTIONS
Excessive vibration.
The appliance is not placed on a
flat surface; the appliance is not
stable.
Place the appliance on a flat surface.
Volume of ingredients is too large. Reduce the amount of ingredients.
Wrong accessory.
Check that you are using the recommended
accessory.
Faint noise during
operation
The spindle for your appliance
may emit a sound when operating
at reduced speed or with certain
ingredients (rice, etc.)
This happens only temporarily and does not
affect the service life of your appliance. The
sound will diminish or disappear with use
of the appliance and after the detachable
spindle has been cleaned a few times (see
"Cleaning the appliance").
Loud noise during operation Using the wrong accessory
Ensure that you are using the appropriate
attachment (e.g. do not use the whisk E3 to
knead or mix dough; use blade E4) . For more
information, refer to the recommendations in
the recipe and to the operating instructions
in this instruction manual.
Leakage via the cover.
Volume of ingredients is too large. Reduce the amount of ingredients.
The lid is not correctly
positioned or locked.
Lock the lid securely onto the bowl.
The sealing ring
is not in place.
Position the sealing ring on the seal holder
and clip the assembly onto the lid.
The sealing ring is broken or
damaged.
Change the seal—contact an authorised
service centre.
Wrong accessory.
Check that you are using the recommended
accessory.
Leakage from the bowl
spindle or the XL base ac-
cessory.
The seal is not in the right position. Position the seal correctly.
The seal is damaged.
Contact an approved service centre.
The locking ring
(C6)
is not cor-
rectly locked.
Lock the ring
(C6)
correctly.
The blades have difficulty
rotating.
The pieces of food are too big
or too hard.
Reduce the size or volume of ingredients.
Add liquid.
Smell coming from the
motor.
This may occur the first time you
use the appliance, or if there is
overloading due to the volume
of ingredients being too big or
pieces of food being too hard or
too large.
Allow the motor to cool down (around
30 minutes) and reduce the volume of
ingredients in the bowl.
Security message
display
Bowl or lid is incorrectly locked
in place
Before switching on the appliance, check
that the bowl is correctly locked on the
motor unit and that the lid is correctly
locked on the bowl. If the problem persists,
contact an authorised service centre.
The lid is locked on the bowl
during the "Cooking without lid"
function
Unlock the lid before you begin the cooking
programme. If the problem persists, contact
an authorised service centre.