Mitel 6867i Premium, Administrator'S Manual

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Operational Features
5-188
• the IP phone user makes himself “available” again.
• the ACD auto-availability timer expires. This occurs only if the administrator has configured
an ACD auto-availability timer as described in
“ACD Auto-Available Timer” on page 5-188 .
The IP phone user can also choose to manually change the phone status to unavailable, using
the IP Phone UI.
ACD AUTO-AVAILABLE TIMER
Whenever the IP phone user answers a call, or misses a call, the server automatically changes
the phone’s status to unavailable. The administrator can control how long the IP phone remains
in the unavailable state by configuring an auto-available timer. When the timer expires, the IP
phone status is automatically changed to available. The default setting for the timer is 60
seconds.
You use the following parameters to configure an ACD Auto-Available Timer in the configuration
files:
• acd auto available
• acd auto available timer
CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY
You can configure an ACD key on softkeys, programmable keys, and extension module keys.
The following table illustrates examples of configuring an ACD key on the phone.
Use the following procedures to configure an ACD key on the IP phone.
To configure an ACD key using the configuration files, see Appendix A, the section,
“Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters”
on
page A-217
.
Note:
It is recommended you configure no more than a single ACD softkey or
programmable key per IP phone.
TOP SOFTKEY EXAMPLES PROGRAMMABLE KEY
EXAMPLES EXTENSION MODULE EXAMPLES
topsoftkey1 type: acd
topsoftkey1 label: sales
topsoftkey1 line: 1
topsoftkey1 states: idle prgkey1 type: acd
prgkey1 line: 1 expmod1 key1 type: acd
expmod1 key1 label: sales
expmod1 key 1 line: 1
CONFIGURATION FILES