Minicom SMARTRACK 116 IP User Manual Download Page 62

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Troubleshooting

– Safe Mode

Entering Safe Mode

| SmartRack 116 IP

5 Troubleshooting – Safe Mode

From Safe mode, you can:



Restore factory defaults

–

When you cannot access the system (for example, you

have forgotten the Username or Password), you can restore factory defaults from
Safe mode (see Section 3.8.3 on page 42 on how to restore factory settings from
the Web interface).



Restore the device firmware

–

If during a firmware update there is a power failure

and you can no longer access the system, you can restore the device firmware
from Safe mode, using a special update file.

5.1 Entering Safe Mode

The following flowchart provides an overview on how to enter Safe mode.

Figure 67 – Safe Mode Procedure

Summary of Contents for SMARTRACK 116 IP

Page 2: ...d which assumes no responsibility of liability for any errors or inaccuracies that may appear in this book The software that accompanies this manual is licensed for use by the Licensee only in strict...

Page 3: ...ogging into the Web configuration interface configuring the device ID IP address and Centralized Management settings enabling and configuring SNMP adding editing removing and blocking system Users con...

Page 4: ...Convention Used for Verdana Regular text Arial Bold Names of menus commands buttons and other elements of the user interface Arial Italics Special terms the first time they appear Monospace Text enter...

Page 5: ...TION GUIDELINES 18 2 4 RACK MOUNTING SMARTRACK 116 IP 18 2 4 1 Rack Mounting Safety Considerations 18 2 4 2 Replacing the Bracket 19 2 4 3 Connecting SmartRack 116 IP to a Rack 20 2 4 4 Connecting the...

Page 6: ...2 Upgrading Firmware 40 3 8 3 Restoring Factory Settings 42 3 9 RELOADING A PAGE 42 3 10 SAVING CHANGES AND LOGGING OUT 43 4 CONDUCTING A REMOTE SESSION 45 4 1 STARTING A REMOTE SESSION 45 4 1 1 Remo...

Page 7: ...figuring the OSD Settings 67 6 2 4 Configuring the General Settings 68 Configuring Security Settings 69 Changing the OSD Hotkey 70 Activating Autoskip 70 Serial Port 70 Changing the Keyboard Language...

Page 8: ...116 IP Switch Version 81 RICC ROC Version 82 6 3 8 Obtaining New Firmware 83 Updating the Firmware 83 Manually Updating the RICC ROCs 84 6 3 9 Restoring Factory Settings 84 6 4 TROUBLESHOOTING UPDATE...

Page 9: ...cket on Cabinet 21 Figure 19 Tightening the Seven Screws 21 Figure 20 Sliding the SmartRack Console Between the Rails 21 Figure 21 Rail lock Switch 22 Figure 22 Connecting Three Flat Screws to the Rea...

Page 10: ...s 51 Figure 58 Video Adjust Progress 52 Figure 59 Manual Video Adjustments Controls 53 Figure 60 Special Key Manager 55 Figure 61 Add a Predefined Key Dialog Box 55 Figure 62 Record Macro Box 56 Figur...

Page 11: ...Table of Figures User Guide xi Figure 84 Communication Port Dialog Box 81 Figure 85 Firmware Version Report 82 Figure 86 Hardware Version Report 82 Figure 87 Open Dialog Box 83...

Page 12: ...OS One local analog or one remote digital IP user can access and control 8 16 multi platform PS 2 SUN or USB servers SmartRack 116 IP is based on Minicom s innovative ROC technology in which each com...

Page 13: ...plorer 32 bit 7 0 or later version Linux with Firefox 3 128 bit encryption support is required 1 5 Technical Precautions This equipment generates radio frequency energy and if not installed in accorda...

Page 14: ...ormation for Minicom Customers and Recyclers Under the Waste Electrical and Electronic Equipment WEEE Directive and implementing regulations when customers buy new electrical and electronic equipment...

Page 15: ...2 System Components Before installing the SmartRack 116 IP system verify that you have all the components on the following list as well as any other items required for installation The SmartRack 116...

Page 16: ...Bracket Bracket attachment x 2 Figure 4 Bracket Attachment The short bracket and bracket attachment are for a rack depth of 504 614 mm and without a KVM switch connected to the drawer Flat screws x 6...

Page 17: ...he functionality of the ports of the SmartRack 116 IP Switch Port Functionality Serial Not in use Flash For updating firmware of the analogue part of the SmartRack 116 IP Switch system OSD Switch RICC...

Page 18: ...erature of the rack environment may be greater than the room ambient temperature Therefore take special care when installing the unit in a closed or multi unit rack assembly that the environment is co...

Page 19: ...ect the SmartRack 116 IP to the rack see Section If you require a rack depth of 905 990 mm replace the shorter brackets with longer brackets as described in the following procedure in the following pr...

Page 20: ...racket to fit your cabinet Figure 4 Install the front and rear bracket onto the cabinet Inserting and Tightening the Long Bracket Repeat steps 1 to 4 for the other side SmartRack 116 IP to a Rack Smar...

Page 21: ...ws Figure 19 Tightening the Seven Screws 6 Repeat steps 1 to 5 to connect the other rail to the other side of the rack 7 Slide the SmartRack console between the rails Figure 20 Sliding the SmartRack C...

Page 22: ...nsole until you hear a click Figure 21 Rail lock Switch Connect three flat screws to the rear of the console on both sides Connecting Three Flat Screws to the Rear of the Console console now sits snug...

Page 23: ...ure 26 Tightening the Thumbscrews 2 5 Connecting the System Figure 27 illustrates the SmartRack 116 IP system overview Figure 27 SmartRack 116 IP System Overview 2 6 Connecting to the Servers Each com...

Page 24: ...2 SUN or from the USB port RICC ROC USB Figure 28 and Figure 29 illustrate the ROC PS 2 and ROC USB Figure 28 ROC PS 2 Figure 29 ROC USB 2 6 1 Connecting a RICC ROC PS 2 The connections for the RICC P...

Page 25: ...powered on computer by performing the steps of the following procedure in order RICC ROC PS 2 to a powered on computer Connect the Mouse connector to the computer s Mouse port Connect the Keyboard con...

Page 26: ...nect the Screen connector to the computer s video card 2 Connect the Keyboard connector to the computer s Keyboard port CAT5 Cable to Switch Server Port Figure 31 ROC USB USB Connect the Screen connec...

Page 27: ...ack 116 IP you can connect the SmartRack 116 IP SmartRack 116 IP to the network onnect the network cable to the LAN port of the SmartRack 116 IP Connecting the CAT5 Cables Perform the following proced...

Page 28: ...estore factory settings 3 1 Boot Up Process By default SmartRack 116 IP boots with an automatically assigned IP address from a DHCP Dynamic Host Configuration Protocol server on the network see Figure...

Page 29: ...one SmartRack 116 IP to the same network If there is no DHCP server or you want to use static IP addresses connect the SmartRack 116 IP units one at a time and change the static IP address of each un...

Page 30: ...the Web Configuration Interface Only one Administrator at a time can log onto the Web configuration interface An idle minutes terminates the session Before logging on the first time verify that you ha...

Page 31: ...the toolbar for the changes to go into effect 3 2 1 Web Configuration Interface Tabs The following table summarizes the Web configuration interface tabs Tab Description Device For configuration of th...

Page 32: ...1 Configuring Device ID Settings You can assign a name to the SmartRack 116 IP device and select a TCP port The default device name consists of the letter D followed by the 6 digit device number D N...

Page 33: ...r configured or default SmartRack 116 IP device name will appear on the DHCP server s interface making it easy to the device IP address do one of the following address assignment Select the Enable DHC...

Page 34: ...entralized Management Although not required it is recommended to type the Manager IP Address SmartRack 116 IP resides on the same network segment as the Centralized Management Manager Configuring Netw...

Page 35: ...at least six alphanumeric characters long and cannot include the user name even if other characters are added The special characters and cannot be used for either the user name or password The User Na...

Page 36: ...the User s information in the parameters You can delete one or multiple Users at a time from the system You cannot delete an Administrator who is logged onto the system Figure 38 select User s to del...

Page 37: ...extbox type the new password in the lower textbox confirm the new password You cannot change the password of an Administrator who is currently logged on User page opens with the user information chang...

Page 38: ...is displayed for each potential server The server number The server name 2 To change the name of a connected server highlight the current server name and type a new name 3 7 Configuring the Security S...

Page 39: ...ty settings From the configuration menu select Security appears Figure 43 Security Page ing section e the number of allowable attempts to log in with a wrong username or password in a time period spec...

Page 40: ...1 Download the firmware from Minicom s website at http www minicom com phandlh htm Additional Configuration Operations an SSL Certificate install an SSL Certificate to ensure secure transactions betw...

Page 41: ...e firmware file 5 Verify the current and uploaded version of the firmware 6 Click Start Upgrade The upgrade starts 7 On upgrade completion on the toolbar click A confirmation box appears Figure 46 Reb...

Page 42: ...tings This restores the parameters resetting all the information added by the administrators including Network settings Servers Switches Users and You have the option to preserve Network settings as e...

Page 43: ...pages require saving and restarting Saving the configuration changes after changing the Device page restarts the unit Configuration page toolbar click the button f you made changes to the Device page...

Page 44: ...uration page opens To log off 1 In the screen toolbar click the The Configuration screen is closed and the session closes Figure 51 Logon Page after Rebooting name and Password and click Enter The Con...

Page 45: ...fully configured You can perform the following from the remote session Display hide the toolbar ssion profile Display the session in full screen mode Verify Remote Presence Solutions information Mana...

Page 46: ...ccess 4 In User and Password type the default Administrator name and password admin and access respectively both lower case 5 Click Enter The screen of the target server or the currently selected serv...

Page 47: ...e video image Video Adjust for automatically adjusting the video image Advanced for manually setting video settings Performance changing video performance by changing mode and or bandwidth Keys button...

Page 48: ...e session arget server that other users are already connected to the Figure 54 Shared Remote Session Session When starting a remote session and there are no other logged in users a user can prevent ot...

Page 49: ...mouse cursor select to hide the toolbar from the next connection onwards display the remote session screen in full screen mode from the next connection onwards To toggle full screen mode on and off th...

Page 50: ...olbar you can alter the different mode or bandwidth The mode can be set to Remote Presence Solutions Information On the toolbar click the Restore button window appears Full screen mode can also be act...

Page 51: ...ay want to alter the settings to increase responsiveness utomatically adapts to the best compression and colors according to the network conditions You can choose to display more colors for more fidel...

Page 52: ...ffect and the screen of the last accessed target Adjusting the Video There are three ways to adjust the video image Refreshing the video image Automatically adjusting the video image hanging advanced...

Page 53: ...cting Adjusting Video Settings Although automatic adjustment of video generally optimizes the video view you may tune the results dvanced video adjustment options arget server video settings after aut...

Page 54: ...image area of the sliders for fine tuning Offset Phase and Scale section the starting position of each line on the displayed image the vertical starting position of the displayed image the point at w...

Page 55: ...nces User Guide 55 Figure 60 Special Key Manager 2 Click the Add Predefined button A list of existing sequences appears Figure 61 Add a Predefined Key Dialog Box 3 Select a key sequence and click OK T...

Page 56: ...box click OK The sequence appears in the Keyboard Key sequence list Recording a New Custom Key This section describes how to define a new keyboard sequence After defining the keyboard sequence you ca...

Page 57: ...Sequence s single or multiple key sequences from the system To delete a keyboard sequence nager box see Figure 60 select the desired key sequence Select a group of keys by selecting the first key in...

Page 58: ...rs are synchronized Manually Synchronizing the Mouse If the mouse settings on the target server have been changed or when the is Windows XP 2003 Server 7 2008 Server Linux or SUN Solaris you must sync...

Page 59: ...ckbox Figure 65 Windows 7 Mouse Properties 2 For Windows 2000 If Mouse Properties were ever changed for the target even if they have been returned to their original state clear the Default checkbox Th...

Page 60: ...uld like to emulate It is recommended not to change the advanced settings unless there is erratic mouse behavior for example the mouse is making jumping arbitrarily around the screen These settings co...

Page 61: ...uter Calibrating automatically discovers the mouse speed of the target server automatic calibration when the target server operating system is Windows NT4 2000 or 98 saves this alignment so that calib...

Page 62: ...e factory defaults from Safe mode see Section 3 8 3 on page 42 on how to restore factory settings from the Web interface Restore the device firmware If during a firmware update there is a power failur...

Page 63: ...e until the unit finishes booting one to two minutes the IP address of the SmartRack 116 IP unit The IP address depends on there is a DHCP server on the network If there is the DHCP ser assigns an IP...

Page 64: ...en the process finishes restore factory defaults see Figure 69 click Restore Factory Settings Figure 70 Warning appears Figure 71 Additional Warning restored When the process finishes the following fi...

Page 65: ...Troubleshooting Safe Mode Restoring the Device Firmware User Guide 65 Figure 73 Upgrade Succeeded 3 Click Reboot to restart the unit...

Page 66: ...SmartRack 116 IP Switching System Locally Operating the SmartRack 116 IP Switching System Locally This chapter explains how to operate the SmartRack 116 IP Switching system locally how to upgrade the...

Page 67: ...show active computers Lines with blue text show inactive column indicates that a computer C or another switch S is connected to the port Navigating the OSD You can navigate the OSD as follows To move...

Page 68: ...e general settings 1 In the OSD Settings window line is on it and press Enter The General Settings window the SmartRack 116 IP Switching System Locally 6 2 8 You can also view the available Help see S...

Page 69: ...fferent security levels Each security level has different access rights to the system Administrator Status A who can Set and modify all passwords and security profiles Fully access any computer Use al...

Page 70: ...e you will find information that explains how to restore a lost password or reset the switch to its default settings including the default password The new security status is set Changing the OSD Hotk...

Page 71: ...re 76 navigate to the Keyboard Language the Space bar to toggle between the available options Editing the Switch Name The Switch name is displayed under Switch Name in the General settings window You...

Page 72: ...e Computer Name window the computer names can be up to 15 characters the names given in the OSD should match the names given eb configuration In the Ports Settings window see Figure 77 navigate to the...

Page 73: ...showing which computer is the timeout period When password protection is activated you can automatically disable the Management keyboard mouse and screen after a se set the above periods to the desire...

Page 74: ...ck 116 IP Switching System Locally Figure 79 Users Settings Window is only enabled if the security status is set to On see the Configuring section on page 69 There are three different access levels Fu...

Page 75: ...abled if the security status is set to On see the section on page 69 column in the Security Settings window displays the Type of access In this column there can be one Administrator A password one Sup...

Page 76: ...t the image the SmartRack 116 IP Switching System Locally Figure 81 The OSD HELP Window All the functions listed in the Help window can be performed from the Main window The Help window is merely a re...

Page 77: ...r resolution computers closer to the You can position the Confirmation label anywhere on the screen In the main window see Figure 74 navigate to the desired computer using the The selected screen imag...

Page 78: ...are located on our website at http www minicom com phandlc htm You can download any of the following firmware packages Complete Firmware Package This includes the firmware for all Smart switches and R...

Page 79: ...tRack 116 IP System the SmartRack 116 IP system must be connected and Connecting the RS232 Download Cable To run the Update software you must connect the RS232 Download cable p n 5CB40419 to the compu...

Page 80: ...oad Displays the firmware version numbers Displays the hardware version numbers Cancels the System time 6 IP Switching System Locally the SmartRack 116 IP Firmware onfiguring the Update Software the U...

Page 81: ...between the upgrade software and the SmartRack 116 IP Choose Options Get Status to refresh the status Name of Update file nstall the software on the computer s hard drive o change the Com Port from t...

Page 82: ...ick The hardware version number appears When Not responding appears that it is switched off the SmartRack 116 IP Switching System Locally the SmartRack 116 IP Firmware Figure 85 Firmware Version Repor...

Page 83: ...on This log file which is splays a chronologicallist of actions You can r To update the firmware Select the option to update the SmartRack 116 IP switch or the RICC ROCs From the File menu choose Open...

Page 84: ...ion witching System Locally Switch Update flashes the firmware On completion firmware version number appears If the status of the device is busy see the bottom of Figure 83 the system cannot be upgrad...

Page 85: ...ffect the parameters of the unit settings To reset the Switch or RICC ROC units Switch select the Manager Unit option For the RICC ROCs select one or From the Options menu select Advanced Reset The un...

Page 86: ...g System Locally Troubleshooting Update Software 86 SmartRack 116 IP For an electricity failure during a firmware upgrade of the digital part of the SmartRack 116 IP enter the device Safe mode and res...

Page 87: ...nections Ethernet RJ45 10 100 Mbit sec autosensing Serial RJ45 Local KVM connection Screen HDD15 Keyboard Mouse MiniDIN6 Flash RJ11 Server RJ45 Weight 2 54 Kg 5 6 lb Dimensions H x D x W 44 x 220 x 43...

Page 88: ...Delay time 14 24 ms Rack depth support 468 9 to 814 mm 18 46x32 047 Chassis construction Heavy duty steel Power supply Internal switching 85 260 VAC 50 60 Hz Specification ROC PS 2 ROC USB Connection...

Page 89: ...8 Video Resolution and Refresh Rates Hz 56 60 65 66 70 72 73 75 76 85 86 640x480 x x x x x x 720x400 x x 800x600 x x x x x x 1024x768 x x x x x x x 1152x864 x 1152x900 x x 1280x720 x 1280x768 x x 1280...

Page 90: ...evious user has been disconnected Hardware Failure 1200 Device internal hardware failure Try disconnecting any other attached device and reboot If problem persists contact technical support Hard reset...

Page 91: ..._CHANGED Network Subnet Mask changed 2080 Network Subnet Mask has been changed CONF_SNMASK_CHANGED Network Default Gateway changed 2090 Network Default Gateway has been changed CONF_DG_CHANGED User Lo...

Page 92: ...201204210 933213_EN...

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