Load management program
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Buttons
Delete:
Press the [Delete] button, to delete the selected log file archives.
Download:
Press the [Download] button, to download the selected log file archives.
- A dialogue box will be presented that allows the user to select the loca-
tion to which the files will be downloaded.
New:
Press the [New] button, to generate a new logfile archive.
- All currently available logs will be collected and packaged into a new
zip-archive. The archive will be shown at the archive table at this screen
and is available for download.
Log files
packed in a zip file are intended to use by service technicians and developers only and can be
downloaded in the “Service menu – Log files” screen.
In case of unexpected errors, please send these files to the customer support with your service
request.
Typical workflow: Generating Log files
If an error is observed at the KeContact M10 that cannot be resolved without help, the support engineer asks
for additional information about the KeContact M10 internals (log files or diagnostics information or both).
►
Press the
[Service]
button
in the toolbar at the bottom of the screen.
►
If the support engineer has asked for log files, press the menu button
[Log Files]
at the left side
of the screen. The log file screen appears.
►
Generate a new log file archive by pressing the
[New]
button. The generation of the archive will
take some time.
When the archive has been generated, select it and press the
[Download]
button. A dialogue box
appears where a storage location for the archive can be entered. This location must be accessi-
ble from the PC of the operator using the Web interface of the KeContact M10.
►
Return to the home screen by clicking on the
[HOME]
button
.
Summary of Contents for KeContact Series
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