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Warranty
Joule Cyclone PrePlumb Warranty
Terms & Conditions
The JOULE Cyclone stainless steel vessel
carries a fully transferable 25-year guarantee
against faulty materials or manufacture
provided that:
•It has been installed in the United Kingdom or
the Republic of Ireland as per the instructions
provided in the installation manual provided
with the cylinder and in accordance with all of
the relevant standards, regulations and codes
of practice in force at the time;
•It has not been modified in any way, other than
by JOULE;
•It has not been misused, tampered with or
subjected to neglect;
•The system is fed from the public mains water
supply;
•It has only been used for the storage of potable
water;
•It has not been subjected to frost damage.
•The unit has been serviced annually;
•The Service Log Book has been completed
after each annual service;
•The warranty card is filled in and a copy is sent
by email to [email protected].
Exclusions
The guarantee does not cover cylinders
affected by the following:
•The effects of scale build up on the cylinder;
•Any labour charges associated with replacing
the unit or its parts;
•Any consequential losses caused by the failure
or malfunction of the unit.
Please note that invoices for servicing may
be requested to prove that the unit has been
serviced annually.
nted Kit & Other Components
The expansion vessel and cold water controls
supplied with JOULE models carry a 2-year
guarantee.
All other components that are fitted to, or
supplied, with the unit carry a 2-year guarantee.
The Joule 25-year warranty covers Joule
cylinders installed in domestic properties
against corrosion for a period of 25 years from
the date of purchase.
All other components, including valves,
expansion vessels, immersion heaters, fittings
and controls are covered by a 2-year warranty
from the date of purchase of the Joule product
which includes one year’s parts and labour and
one year parts only.
Joule Wellmaster
The Joule Wellmaster stainless steel vessel
carries a fully transferable 10-year guarantee
against faulty materials or manufacture
provided that:
•It has been installed in the United Kingdom or
the Republic of Ireland as per the instructions
provided in the installation manual provided
with the cylinder and in accordance with all of
the relevant standards, regulations and codes
of practice in force at the time;
•It has not been modified in any way, other than
by Joule;
•It has not been misused, tampered with or
subjected to neglect;
•It has only been used for the storage of po-
table water;
•The sacrificial anode is removed for inspection
within 3 months of the cylinder installation. If
there are signs of corrosion on the anode it
must be replaced;
