Section 8: Troubleshooting
Trouble [11] Communications
Press [11] to determine specific trouble
Trouble
Troubleshooting
[04] Alternate Comm Cellular
The alternate communicator has detected a radio or
SIM failure, a cellular network trouble, or insufficient
signal strength.
Check the the event buffer for trouble details.
For radio/SIM failure, ensure the cellular plug-in module is connected to the
panel properly and that the SIM card is correctly inserted in the right
orientation.
For Cellular Network trouble ensure the correct Cellular APN is programmed
and that the SIM card is activated.
For insufficient signal strength, sure the antenna is properly connected and the
unit is mounted in a location which allows for a strong signal to the nearest
cellular tower.
[05] Alternate Comm Ethernet
The alternate communicator has detected a network
absent condition.
Check with the ISP to confirm Internet service is active in the area.
Ensure the Ethernet cable is securely inserted into the RJ45 jack of the
communicator and the hub/router/switch.
Check the link light on the hub/router/switch is ON. If link light is OFF, start the
hub/router/switch.
If DHCP is used, ensure that the unit has an assigned IP address from the
server. In Section [851] [992] verify a valid IP address is programmed. If not,
contact the network administrator.
If problem persists, replace the Ethernet cable and RJ45 connector
[06] Receiver 1-4 Trouble
Alternate communicator is failing to initialize to the
receiver.
Ensure that the Ethernet path has Internet connectivity.
If using a static IP address, confirm that the gateway and subnet mask are
entered correctly.
If the network has a firewall, ensure the network has the programmed outgoing
ports open (default UDP port 3060 and port 3065).
Ensure that all cellular receiver APNs have been programmed with the access
point name provided by the cellular provider.
If Common Mode is used, and only one path is initiliazed while the other path
is not successful, generate a manual test transmission over both paths or
power cycle the communicator to recover the "Receiver Not Available" trouble.
[07] Receiver 1-4 Supervision
The alarm system loses communication with an
Ethernet or cellular receiver on the system.
This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
If this trouble persists, contact the central station.
[09] Alternate Comm Fault
The alternate communicator has not responded to
any poll commands. Alt Comm Fault is displayed in
[*][2] and the event buffer.
Check section [382] toggle option [5] is ON if using an Alarm.com alternate
communicator. If not, it should be OFF.
Ensure the PC-LINK cable between the panel and Alarm.com communicator is
connected properly (not reversed) and is securely in place.
[10] Alternate Comm FTC Fault
The unit has exhausted all communications attempts to all programmed
receivers for events generated by the communicator.
Restart the system and if trouble persists, contact the dealer.
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