Section 8: Troubleshooting
Trouble [4] AC Failure
Press [04] to determine specific trouble
Trouble
Troubleshooting
[01] Zone 1-248 AC
[03] Siren 1-16 AC
[04] Repeater 1-8 AC
[05] HSM2300 1-4 AC
[06] HSM2204 1-4 AC
[07] Alarm Controller
[08] HSM3204CX AC
[09] HSM3350 AC
An AC trouble has been detected on a device or
module.
Verify voltage measured across DC input terminals is 16-20VDC. Replace
HSM65W power adapter if required.
For the HSM2204 or HSM2300 modules, ensure a 40VA 16.5VAC transformer
is being used. Terminal voltage should be 16-17VAC. Replace transformer if
required.
Trouble [05] Device Faults
Press [05] to determine specific trouble
Trouble
Troubleshooting
Fire Trouble:
When a Fire Trouble is generated at the [05] Device faults ie
Device Faults > Fire Trouble
Ensure that, if the PGM-2 is configured as 2-wire smoke detector and not used, 5.6K EOL res-
istor is used.
[01] Zone 1-248 faults
Wireless zones:
Enter [01] to view zones in fault. This trouble is
generated by a zone wireless supervisory trouble.
Ensure fire zones have a 5.6K resistor (green, blue, red) connected.
Remove wire leads from Z and COM terminals and measure resistance of the
wire leads:
Check for a short on DEOL zones or an open condition on SEOL fire zones.
Connect a 5.6K resistor across the Z and COM terminals. Verify the trouble
condition clears.
Placement test a wireless device and re-locate it if bad results are received.
Hardwired zones:
This trouble is generated by a short on hardwired
zones when DEOL or TEOL is used.
[03] Siren 1-16 faults
This trouble is caused by a wireless supervisory
fault on a wireless siren.
Placement test the wireless siren and re-locate if needed.
[04] Repeater 1-8 faults
This trouble is caused by a wireless supervisory
fault on a wireless repeater, or by the repeater
shutting down due to a loss of AC/DC power.
Placement test the wireless repeater and re-locate if needed.
[06] Device mask
Enter [06] to view the zone label in masking
condition. A zone programmed as 24H Anti-
Masking or a wireless device has detected a
masking condition with one of its sensors.
Refer to the device manual to troubleshoot conditions that may cause masking detection for
that devices sensors.
[08] Heat trouble
Enter 10 to view the wireless zone which is
detecting low temperature.
Move the device to a location with room temperature and ensure the trouble clears. If not
check the programming threshold for high temperature for the zone.
[09] CO trouble
Enter 09 to view the zone of a CO wireless device
that is in low sensitivity trouble.
Refer to the CO devices manual for troubleshooting steps for low sensitivity trouble.
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