Jands HOG 1000, Operating Manual

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••••
HOG – Version 3.20
Safety Information
Please keep in mind the following safety instructions:
••••
Do not use the console if the power cord is damaged or not properly connected to an
Earthed socket.
••••
Protect the system from extremes in temperature and wet weather. Operating temperature
range for the console is 0 to 40
o
Celsius (32 to 104 F).
••••
Keep drinks away from the console. More than one console has been destroyed by
having a drink knocked into it.
••••
Always handle the system with care and use a flight case when moving. Certain
components are sensitive to shock and a drop could break them.
••••
Only people with electrical expertise should open the back panel. There are exposed
power items inside which can shock.
••••
Repairs should only be undertaken by an authorised service representative. The warranty
is void otherwise.
As long as these instructions are followed, and the system is treated with care, your console should last for
many years.
Problem Solving
If you’re having trouble with the console, there are several places to look for answers. If you have a
specific question regarding a function or a feature of the console, use the Table of Contents or the Index to
find information on it. If you’re not sure where to look, or the console just seems to be acting strangely,
look through the Frequently Asked Questions section for a problem which matches your own.
Crashes
As with any software product, crashes may happen on occasion, so while we do everything possible to
make sure that they happen rarely, we can’t guarantee that they won’t happen at all. Please help us
eliminate any problems by reporting them back to us.
There are two types of crashes: fatal errors and program faults.
•
When a fatal error occurs, the LCD will say
I’m sorry I’ve croaked
. Please write down the
entire message and what you were doing at the time, such as: “1. Trying to edit a cue list. 2. The cue
list was on a template page.”
•
If you get a program fault, a stream of information will appear on the display screen. The top line will
start with
Fault at
and the second line will say
Trace
with several numbers following. Please write
down all of the numbers on the
Trace
line and send them to us along with a description of what you
were doing just prior to the crash.
If you’ve had a crash, reset the console by turning off the power and turning it back on while holding down
the Enter key on the keypad. Press 1 to perform a
Clean Start
. Because your show may have been
corrupted by the crash, you’ll need to load your most recent backup from disk. This is why it’s important to
back up to disk frequently.
If you have time, try to reproduce the problem by repeating your actions. If you can send us a description
of how to repeat the problem reliably, then we are much more likely to be able to solve it rapidly.
Bugs
A bug makes the console behave strangely but does not crash. For example, you might find that a function
button does not work properly in certain circumstances, but works fine otherwise. This is a bug. If you
find bugs in the software, please let us know; the only way we can fix them is if our users tell us about
them.
Reporting Crashes and Bugs
The more information you can give us about the problem, the faster we can sort it out. Please use the
following format to report bugs: