IBM System Storage TS2900, Setup, Operator, And Service Manual

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Chapter 6. Troubleshooting
6-5
Error Codes or
TapeAlert Flags The library issued an error
code… 1. Make note of the error code.
2. Power cycle the library.
a. If the error reoccurs, see Appendix B, “Error Codes,” on
page B-1.
b. If the error does not reoccur, resume normal library
operations.
An error message was
received via email
notification (if enabled)…
A TapeAlert flag was
received… 1. Make note of the TapeAlert flag.
2. Power cycle the library.
a. If the TapeAlert reoccurs, see Appendix C, “TapeAlert
Flags,” on page C-1.
b. If the TapeAlert does not reoccur, resume normal library
operations.
The error code represents
an unrecoverable error… See “Contacting IBM Technical Support” on page 7-1.
You get repeated errors… 1. Reset the library.
2. If the library is still reporting errors, power cycle the library.
If no errors are reported, resume normal library operations.
3. If the library still fails, reset factory defaults. If no errors are
reported, resume normal library operations.
4. If the problem persists, see “Contacting IBM Technical
Support” on page 7-1.
You are experiencing a
problem with your library
and no error code was
created… 1. Run Library Verify to identify and resolve the problem. See
“Running Library Verify Diagnostics” on page 4-12.
2. If the problem persists, see “Contacting IBM Technical
Support” on page 7-1.
Firmware The Library firmware does
not complete the boot-up
process and appears hung… Failure of the login screen to appear on the Operator Panel in 15
minutes indicates that the boot-up process is not completing.
1. Power OFF the library and wait at least one minute before
powering ON to recover from the problem.
2. If a library firmware update was just performed, try
repeating the update procedure.
All firmware (library and
drive) is not at the latest
level… See “Updating Library and Drive Firmware” on page 4-34.
Front Panel LEDs One or more front panel
LEDs is ON or blinking… See “Interpreting Front Panel LEDs” on page 6-8.
Host Attachment
Interface You are experiencing host
attachment interface
problems… See “Isolating Host Attachment Interface Problems” on page 6-7.
Installation and
Configuration You are experiencing
trouble installing or
configuring your library… See “Installation and Configuration Problems” on page 6-8.
ITDT The Performance Test
duration varies… Items affecting the duration of the test are:
• The level of adapter device driver
• Your adapter model and type
Library Not Booting There is a blank operator
panel/display…
The Accessor doesn’t
move…
The display is stuck on
initialization for extended
period of time… Failure of the login screen to appear on the Operator Panel in 15
minutes indicates that the boot-up process is not completing.
1. Power OFF the library and wait at least one minute before
powering ON to recover from the problem.
2. If a library firmware update was just performed, try
repeating the update procedure.
Problem Area If… Then…