IBM System Storage TS2900, Setup, Operator, And Service Manual

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TS2900 Tape Autoloader Setup, Operator, and Service Guide
Encryption Encryption error displayed
when the drive detects an
error associated with an
encryption operation, if the
problem occurred while the
tape drive was writing data
to, or reading data from,
tape… 1. Check the host application to ensure the host application is
providing the correct encryption key.
a. Refer to the IBM Tape Device Drivers and the IBM LTO
Ultrium Tape Drive SCSI Reference for the Sense Data
returned for an encryption operation.
b. Retry the encryption operation after the host application
problems have been resolved.
2. Reset the drive.
a. Refer to the error code displayed on the Operator Panel if
the drive resets and POST fails.
b. Retry the encryption operation if the drive resets and
POST completes without errors.
3. Ensure the correct media is being used. Data encryption is
supported with LTO Ultrium 4 Data Cartridges only.
Encryption-related error is
posted… Check the host application’s error logs, device driver logs, tape
library error logs, and tape drive error logs for entries that are
related to encryption.
Connection problem with
the Encryption Key
Manager (EKM)… If you are using library-managed encryption, perform the Key
Path Diagnostic. If the test fails, a problem could exist with the IP
address, the Ethernet cable, or the EKM server. Perform the
following:
1. Check the Ethernet connection between the library and the
EKM server.
2. Check the TCP/IP configuration of the library and the server.
3. Check that the EKM is correctly installed and configured, and
that the EKM application is properly started (refer to your
EKM documentation).
4. Ensure that the tape drive is registered in the EKM (refer to
your EKM documentation).
5. Ensure that a default key label is defined in the EKM (refer to
your EKM documentation).
If you are using application-managed encryption or
system-managed encryption, check your key proxy server’s
documentation for a similar test.
Lost Encryption Feature
license key… 1. Visit
https://www.ibm.com/support/dsfa/
.
2. Enter your machine type, serial number, and worldwide
node name to display your encryption license key.
Problem Area If… Then…