IBM System Storage TS2900, Setup, Operator, And Service Manual

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© Copyright IBM Corp. 2008
6-1
Chapter 6. Troubleshooting
The TS2900 Tape Autoloader is a customer replaceable unit (CRU). The customer is
responsible for the setup and maintenance of the library. Warranty replacement of the
TS2900 Tape Autoloader, if required, is provided by exchanging the old unit with a
new unit. The customer will be charged for on-site service if a service contract is not
in place.
When an error occurs during operation of the library, the library stops the current
operation and displays an error code on the Operator Panel. Unless otherwise noted,
try to resolve the problem by cycling power to the library and retrying the last
operation.
Note: When power cycling the library, wait 10 seconds after the power is switched
OFF before powering ON again.
Before placing a service call or informing IBM Technical Support, observe the LEDs
on the front panel and error messages on the Operator Panel to determine exactly
which part is failing. See “Interpreting Front Panel LEDs” on page 6-8 for more
information. If the LEDs on all components are functioning properly, see “Diagnosing
a Problem” on page 6-3.
How the Library Reports Problems
The library uses advanced problem detection, reporting, and notification technology
to alert customers of problems as soon as they occur. It performs numerous self-tests
to monitor the library’s temperature, voltage and currents, and standard library
operations. These tests monitor the library when the library is powered ON, and
during normal operation when the library is idle.
If the test detects a problem, the library generates a message that identifies which
component is likely causing the problem. The library’s Error LED and Attention LED
may turn ON to indicate an abnormal state. If the problem is not severe, the Attention
LED turns ON and the library continues to provide full functionality to the library. If
the problem is not recoverable, the Error LED turns ON and an error message is
displayed on the Operator Panel.
When the library generates an attention event or an error event, support staff can be
notified immediately by setting up e-mail event notification and/or SNMP trap
notification. The type of event that generates e-mail notification or SNMP trap
notification can be selected to limit the number of events to a specific priority level.
“How the Library Reports Problems” on page 6-1
“Library Error Message Content” on page 6-2
“Diagnosing a Problem” on page 6-3
“Isolating Problems” on page 6-6
“Interpreting Front Panel LEDs” on page 6-8
“Reseating Cables” on page 6-10
“E-mailing Logs” on page 6-10