IBM System Storage TS2900, Setup, Operator, And Service Manual

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6-2
TS2900 Tape Autoloader Setup, Operator, and Service Guide
Customers can frequently resolve a simple problem themselves by using the
information found in “Diagnosing a Problem” on page 6-3. If the problem is
unrecoverable, the customer must contact IBM Technical Support (see “Contacting
IBM Technical Support” on page 7-1).
Library Error Message Content
When a library event occurs, the event is logged into Flash memory on the Library
Control Board.
The library error log can be viewed on the Operator Panel by selecting Service
→
View Error Status . The log lists all of the library error messages in the order in which
they occurred, starting with the most recent at the top.
The Web User Interface can display a log history summary of information, warning,
and error events that have occurred by selecting
Service Library
→
Operator
Interventions . The summary can be filtered to display the operator intervention log
for a specific hardware component and specific event levels. The log is stored in
memory on the Library Control Board. When the memory buffer is full, new events
overwrite the oldest events. The log is not cleared from memory when power is
turned OFF. The information displayed in the
Detail panel for the selected operator
intervention event comprises:
• Index number of the event
• Date the event occurred
• Time the event occurred
• Unit in the library where the event occurred
• Event level
• Description of the event
The Web User Interface can also display a log history summary of errors that have
occurred by selecting
Service Library
→
View Library Logs . The error log is
displayed with sense data information. The summary can be filtered to display errors
with specific sense data code types. The information displayed in the
Detail panel for
the selected error comprises:
• Index number of the error
• Date and time the error occurred
• Error code
• Description of the error