IBM System Storage TS2900, Setup, Operator, And Service Manual

Page: 147 / 257

© Copyright IBM Corp. 2008
7-1
Chapter 7. Service Procedures
Using the IBM TotalStorage Diagnostic Tool (ITDT)
ITDT is a tool with multifunction capability and is a quick, convenient, and efficient
method for drive firmware updates. It can also assist with drive dump retrievals.
Below are some of the capabilities of this tool:
• Firmware update capability via host interface to all IBM LTO Tape Drive products.
• Does not require any special device drivers.
• Available for most major platforms (Windows
®
, AIX
®
, SUN, Linux™, NetWare).
• Capable of uploading drive dump files.
• The primary function is to thoroughly test a drive. However, if the library is online
to the server/host where the tool resides, ITDT will communicate with the drive
through the library to load and unload a test cartridge, thereby exercising some
library functions.
• Scans the host interface to find and display all IBM LTO devices. The tool will not
display nor allow selection of any non-IBM devices.
• The “Help” selection explains the required syntax as well as a brief explanation of
each particular function.
• A Readme text file will be posted with the .exe file for a thorough explanation of
initial tool download information from the web as well as explanation of tool
capabilities.
• The tool is available as a command-line utility, invoked by keying in the executable
name, itdt , from the directory where the tool is located, and as a graphical user
interface (GUI) tool.
To download the ITDT tool and instructions for using the tool, visit
http://www-03.ibm.com/servers/storage/support/ .
Contacting IBM Technical Support
Before placing a call to IBM Technical Support, perform the following steps.
Note: Where instructions refer you to the web, visit http://www-03.ibm.com/
servers/storage/support/lto/ .
1. Verify that you have exhausted all of the following troubleshooting options:
a. Perform all recommended diagnostic procedures. See Chapter 6,
“Troubleshooting,” on page 6-1.
b. Verify that the library’s and drive’s firmware is at the most recent level. To
determine the latest release of firmware, visit the web.
“Using the IBM TotalStorage Diagnostic Tool (ITDT)” on page 7-1
“Contacting IBM Technical Support” on page 7-1