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7

Troubleshooting and Error Messages

Performing Basic Troubleshooting Steps

This chapter suggests steps to solve common problems you may
encounter while using the HP LaserJet Companion and the PaperPort
software. If your HP LaserJet Companion doesn’t work properly, check
the following items first:

•

Is the power supply connected to the HP LaserJet Companion and
plugged into an electrical outlet?

•

Is the interface cable from the HP LaserJet Companion to the computer
connected?

•

Is the parallel cable from the HP LaserJet Companion to the printer
connected?

•

Are you using an IEEE-1284 compliant parallel cable? (“IEEE-1284”
will be stamped on the cable.)

•

Was the software installed properly?

•

Are there any messages displayed on your computer?

•

Are you able to print?

•

Are you connected to an HP LaserJet 4-, 5-, or 6- series printer?

•

Unplug the HP LaserJet Companion from its power source, and plug it
back in.

For more information on installation and set up, see chapter 1,
“Installing the HP LaserJet Companion Printer Accessory.” If you have
questions that you do not find the answers to in this chapter, see the HP
service and support information in appendix B, “Warranty and Support
Information.”

C a u t i o n

The HP LaserJet Companion is not compatible with hardware security
keys installed on the parallel port. These security keys are typically used
with high-end design and architectural applications.

EN

Troubleshooting and Error Messages

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Summary of Contents for C3989A

Page 1: ...HP LaserJet PrinterAccessory User sManual Q u i c kstart 6 See back steps steps ...

Page 2: ...le in the UK France Belgium Switzerland Germany and Austria Obtaining Software Utilities and Electronic Information U S and Canada Asia Pacific Countries Regions Austrialia New Zealand Phone 970 339 7009 Mail Hewlett Packard Fax 970 330 7655 P O Box 1754 Greeley CO 80632 USA Fulfill Plus 65 740 4477 Singapore Malaysia Indonesia Hong Kong SAR 612 565 6099 HP Direct Ordering for Accessories and Supp...

Page 3: ...d on a per incident basis When calling HP please have the following information ready Product name and serial number Date of purchase Description of the problem Danish Denmark 3929 4099 Dutch Belgium 02 626 8806 Netherlands 020 060 8751 English Ireland 01 662 5525 UK 0171 512 5202 International 44 171 512 52 02 Finnish Finland 0203 47288 French Belgium 02 626 8807 France 04 50 43 9853 Switzerland ...

Page 4: ...HP LaserJet Companion Printer Accessory User s Manual ...

Page 5: ...s and Lotus 1 2 3 are U S registered trademarks of Lotus Corporation Adobe Photoshop is a trademark of Adobe Systems Inc which may be registered in certain jurisdictions All other products mentioned herein may be trademarks of their respective companies FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rul...

Page 6: ...ge View and Desktop View 2 1 The Command Bar 2 3 Setting Preferences 2 4 Automatic Saving 2 5 Giving Titles to Items 2 5 Displaying and Hiding Elements 2 5 Rotating or Flipping an Item 2 6 Deleting Items 2 6 Undoing an Action 2 7 Working in Desktop View 2 8 Selecting Items 2 8 Moving and Arranging Items 2 9 Duplicating Items 2 9 Working with Stacks 2 10 Navigating Within a Stack 2 11 Unstacking Pa...

Page 7: ...dding Markup Text 4 4 Highlighting Information 4 4 Adding Freehand Annotations 4 5 Drawing Lines and Arrows 4 5 Creating New Items 4 6 Adding Graphics to Items 4 6 Fine Tuning Annotations 4 7 Selecting the Font or Color 4 7 Editing Annotation Text 4 8 Moving and Resizing Annotations 4 8 Copying Cutting and Pasting Annotations 4 9 Displaying and Hiding Annotations 4 9 Undoing Annotations 4 10 Delet...

Page 8: ... 7 6 Recalibrating the HP LaserJet Companion 7 7 Printing Problems 7 8 Links in the PaperPort Software Do Not Appear 7 10 Fax Problems 7 10 OCR Problems 7 10 Import and Export File Problems 7 11 Missing E mail Links 7 12 Error Messages 7 14 A Specifications PaperPort Software Specifications A 1 HP LaserJet Companion Hardware Specifications A 2 Product Safety Specifications A 3 German Noise Declara...

Page 9: ...Contents 4 EN ...

Page 10: ...adjust the size brightness and contrast of the scanned document using the HP LaserJet Companion Copier software Then send multiple copies of the adjusted document to a printer Fax Add input capability to your computer fax solution Feed a document into the HP LaserJet Companion drag the thumbnail image onto the fax icon and send the fax to its destination File Store and organize documents in a fili...

Page 11: ...3 1 Windows 3 11 or Windows 95 8 megabytes MB or more of internal memory RAM 8 MB of free hard disk space VGA or better monitor HP LaserJet 4 5 or 6 series printer Optional fax modem and fax software if you want to send a fax from the PaperPort software Note The PaperPort software does not support either Windows NT OS 2 or Windows running under OS 2 Win OS 2 1 2 Installing the HP LaserJet Companio...

Page 12: ...ed If you are missing any items or you notice any damage notify the dealer mail order company or HP sales office To check the package contents 1 Unpack the HP LaserJet Companion 2 Check the contents of the box to make sure that all of the pieces are included A User s Manual B Software C HP LaserJet Companion Printer Accessory D Interface cable E Power supply Note Some packages include additional O...

Page 13: ...e lever on each side C Paper Edge Guides D Paper Supports E Input Slot F Paper Tray G To PC button scan light gray H To Printer Button copy dark gray I Image Sensor Roller J Paper Pick Roller K Image Sensor L Cover Figure 1 2 1 4 Installing the HP LaserJet Companion Printer Accessory EN ...

Page 14: ...ower Connector E Paper Release Lever Note The Kingston Lock Latch is a connector used with a Kingston Lock to secure devices to your desk Contact you local dealer for availability Figure 1 3 1 Installation EN Installing the HP LaserJet Companion Printer Accessory 1 5 ...

Page 15: ...ng the printer software before setting up your HP LaserJet Companion Note The printer parallel cable is not included with your printer or the HP LaserJet Companion To ensure reliability and support all of the HP LaserJet Companion s functions use a 6 foot 2 meter IEEE 1284 compliant parallel cable HP part number C2950A 2 Turn off or disconnect the power to your printer 3 Unplug the end of the prin...

Page 16: ...nnected 7 Plug the power supply into the power connector on the HP LaserJet Companion 8 Place the HP LaserJet Companion in a convenient place on your desk 9 Plug the power supply into a wall outlet A short hum from the HP LaserJet Companion indicates it is receiving power The HP LaserJet Companion does not have an on off switch 10 Reconnect the power to your printer The parallel cable now connects...

Page 17: ...nstructions on the screen to complete the installation Depending on the installation options you choose you may or may not use all of the disks during installation Note The serial number has already been entered by HP If you need to re enter the serial number it is located on the PaperPort software disk label 7 Some versions of the HP LaserJet Companion include additional OCR software to support r...

Page 18: ...ges of the document 3 Press To Printer once The feed mechanism will pull the page through the HP LaserJet Companion A copy of the page will print at your printer If you need to stop the page press To Printer again To remove the page see Removing Paper in chapter 7 Note The HP LaserJet Companion does not support the Direct Copy feature for network printers For more information on the Direct Copy fe...

Page 19: ...nt is being scanned When the scan is complete the thumbnail image will disappear and the PaperPort software will automatically display the scanned image If you need to stop the scan press To PC again To remove the document see Removing Paper in chapter 7 6 From the PaperPort software press F1 or display the Help menu choose the One Minute Guide for a tutorial on using the PaperPort software if you...

Page 20: ...ice and warranty information in the front of this user s guide and in appendix B Registering the HP LaserJet Companion Please take the time to fill out and mail the Hewlett Packard registration card included with your HP LaserJet Companion Registration ensures that you receive timely information about product upgrades and other services from Hewlett Packard 1 Installation EN Installing the HP Lase...

Page 21: ...ion software 3 When your computer is finished uninstalling the HP LaserJet Companion software double click the Uninstall PaperPort icon 4 Follow the instructions on the screen to uninstall the PaperPort software Files with a MAX extension which you created in the PaperPort software will not be deleted from your hard disk by the uninstall software To delete the MAX files use the File Manager in Win...

Page 22: ... default inbox for receiving scanned documents at your computer Page View and Desktop View The PaperPort software has two ways to view scanned material Page View is a close up of one page at a time and allows you to read and annotate the page Desktop View provides an overall view of the PaperPort items shown as thumbnails an icon representing a scanned item In the PaperPort software single page sc...

Page 23: ...itch between Desktop View and Page View Click Desktop or Page on the Command Bar From the View menu choose Page View or Desktop View In Desktop View double click an item to display that item in Page View Figure 2 1 2 2 Working in the PaperPort Software EN ...

Page 24: ...top View Scan Acquires an image from the selected TWAIN source Unstack Unstacks the pages of the selected stack Available only in Desktop View Settings Displays the Scan Settings dialog box where you can change the HP LaserJet Companion s settings Unstack 1 Unstacks the current page of the stack Available only in Desktop View Find Finds an item in the Desktop View finds annotations in Page View Ar...

Page 25: ...ected the buttons on the Command Bar have names on them When this option is cleared the buttons will be smaller and will not have any text on them Show Tool Tips Displays short descriptions of the Command Bar buttons and Annotations Color Screen Select this option if your computer has a color monitor otherwise clear this option Maximize Window at Startup Select this option if you want the PaperPor...

Page 26: ...three places in the PaperPort software At the top of the item in Desktop View On the Document Navigator under the Command Bar in Page View On the Status Bar To retitle an item in Desktop View 1 Select the item If you have not titled an item the PaperPort software automatically names the item Untitled 2 Click the title An edit box appears around the title Or From the File menu choose Change Title A...

Page 27: ...nnotations and rotate the page select the annotations and from the Edit menu choose Cut Then rotate the page If you choose Paste the annotations will be restored but not rotated Deleting Items Deleting an item permanently removes it from your computer If you want to save an item from the File menu choose Export before deleting the item from the PaperPort software For more information on exporting ...

Page 28: ... original location Similarly if you highlight a section of text on a page in Page View choose Undo Highlight to remove that highlighting When you undo an action the Undo command changes to Redo Redo replaces anything you deleted with Undo To undo all annotations and other changes made to the item in Page View choose Undo All Changes from the Edit menu 2 Working in PaperPort EN Working in the Paper...

Page 29: ...s selected To select items in Desktop View To select a single item click its thumbnail To select multiple items click each thumbnail while holding down Shift or Ctrl Or Position the cursor click the left mouse button and drag a selection box around the items you want to select Release the mouse button to select the items Any item partially enclosed or touched by the selection box will be selected ...

Page 30: ...een If you want only to arrange certain items in Desktop View select the items you want to arrange Then from the Desktop menu choose Arrange Selected Items The selected items will be arranged in rows after the unselected items Duplicating Items Create a duplicate of a selected item in Desktop View in any of the following ways From the Desktop menu choose Duplicate Item On the Command Bar click Dup...

Page 31: ...em so the target item becomes highlighted and release the mouse button The selected item is stacked on top of the target item Repeat steps 1 through 3 to stack additional items Note You can add Summary Information about the stack after creating it Summary Information for individual pages that are then stacked is retained only for the bottom page in the stack For details see Adding Summary Informat...

Page 32: ... stack to display it in Page View where you can see and annotate the pages one page at a time To unstack a single page from a stack 1 In Desktop View select the stack 2 Use the Page Navigator to display the page you want to unstack 3 From the Desktop menu choose Unstack Current Page Or Click Unstack 1 The PaperPort software unstacks the selected page and displays it as a new untitled item To unsta...

Page 33: ...o insert a page in an existing stack 1 In Desktop View select the target stack 2 Use the Page Navigator to move to the location where you want to insert the new page Note The new page will be inserted on top of the current page 3 Select the page you want to insert and drag it onto the target stack The PaperPort software places the page at the new location Alternatively you can drag a page onto the...

Page 34: ...tem in Page View 2 From the File menu choose Summary Info 3 Enter the summary information in the Summary Information dialog box The fields are described in the following table Option Description Title The field will be blank if the item is Untitled Changing the title here also changes it in Desktop View Creator Type your name Keywords Words the PaperPort software uses to find items Separate keywor...

Page 35: ...ick between the arrows to activate the Go To Page feature C Document Navigator Click the arrows to scroll among the items in the PaperPort software Click between the arrows to see a list of the items in the PaperPort software D Annotation Tool Bar Use these tools to add notes highlight areas or cut and paste selections For more information on using the Annotation Tools see chapter 4 Annotating Sca...

Page 36: ...g an Item Panning an item is a quick way to scroll through an item in Page View when the entire item is not visible on the screen To pan an item 1 Display the item in Page View 2 Click Pan on the Annotation Tool Bar 3 Place the pointer on the item The pointer changes to a hand 4 Press the mouse button and drag up down right or left The area of the page you are viewing changes as you drag the point...

Page 37: ... PaperPort items Obtaining Copies of the PaperPort Viewer PaperPort Viewers are available for free on CompuServe and on the Internet Users can log on to CompuServe and retrieve the PaperPort Viewer file To download the files type GoPaperPort in the Office Automation Forum The PaperPort Viewer is available on the Internet at URL http www visioneer com 2 16 Working in the PaperPort Software EN ...

Page 38: ...ck notes Do not scan any document with glue white out or wet ink on it Do not scan gummed backed paper or labels Remove staples and paper clips Straighten any curls or wrinkles from documents Tip If you have problems feeding a page into the HP LaserJet Companion turn the page around and feed in the other end of the page Avoid documents with tears or perforations The paper tray will accept 10 to 20...

Page 39: ...pter Tip Direct copies are defaulted to print at 300 dots per inch dpi as black and white images no gray tones For information on optimizing scan settings for the item being scanned see the Adjusting the Copy and Scan Quality section later in this chapter To print single copies 1 Raise the paper tray and the paper supports 2 Place the document face up and top down in the paper tray and adjust the ...

Page 40: ... press To Printer again To remove the document see Removing Paper in chapter 7 Tip Use the HP LaserJet Companion Copier software to make multiple copies of a single document For more information on the HP LaserJet Companion Copier software see the next section Figure 3 1 3 Using the Companion EN Using the HP LaserJet Companion 3 3 ...

Page 41: ...ment see Removing Paper in chapter 7 The PaperPort software will start automatically A thumbnail image of the page appears on the PaperPort software as the document is being scanned When the scan is complete the thumbnail image will disappear and the PaperPort software will automatically display the scanned image in the Desktop View 4 After the scan is complete select the document on the PaperPort...

Page 42: ... active if the image is grayscale more than 1 bit per pixel If you adjust the scale contrast or brightness on one page of a multipage document these settings will affect all pages If you want to change the settings for only one page adjust and print that page then change the settings back for the remaining pages You can double click the word Scale to return the image to 100 percent of the scanned ...

Page 43: ... of pages and more than one copy you can select Collate to print the copies into sets 4 Click Setup to setup the printer if necessary 5 Click Start to print the copies Start does not quit the HP LaserJet Companion Copier software after each print job 6 Click Cancel to quit the HP LaserJet Companion Copier software when finished 3 6 Using the HP LaserJet Companion EN ...

Page 44: ...of the page appears as the document is being scanned When the scan is complete the thumbnail image will disappear and the PaperPort software will automatically display the scanned image in Desktop View Note For information on how to give an item a new title see Giving Titles to Items in chapter 2 If you need to stop the scan press To PC again To remove the document see Removing Paper in chapter 7 ...

Page 45: ...Or From the File menu in Page View choose Links Then select the fax name from the submenu Or Click the Fax icon Or To send a fax from Page View from the File menu choose Links 4 To complete the fax refer to the documentation that came with your fax software To read a fax in the PaperPort software 1 From the File menu choose Import Fax The Import Fax dialog box appears and lists the faxed items ava...

Page 46: ...e target folder When the folder title is highlighted release the mouse button The folder flashes to let you know the selected item has been filed To copy items to another folder Hold down Ctrl as you select an item and drag the item on the new folder The title of the target folder flashes to let you know the selected item has been copied and filed Select the item From the Desktop menu select Copy ...

Page 47: ...cks and which are single pages You can see the pages of a selected stack by clicking the Page Navigator on the thumbnail Creating Folders Create rename or delete new folders to match the way you organize information The Main Folder at the top of the column cannot be deleted It is the default folder into which all scanned items are placed if the PaperPort software is not running when you scan the i...

Page 48: ...t an item 2 Drag the item onto the Word Processing or Spreadsheet icon on the Link Bar Or Click the Word Processing or Spreadsheet icon Or From the File menu select Links and then select the word processing or spreadsheet software from the submenu The OCR software converts the item to editable text The word processing or spreadsheet application opens and the converted text is displayed as an untit...

Page 49: ...text using the Copy As Text command 1 In Desktop View select an item 2 From the Edit menu choose Copy As Text The text is now on the Clipboard and ready to be pasted Note If you want to process only a portion of a page display the item in Page View on the Annotation Tool Bar click Edit Annotations and then select the portion of text that you want to process 3 12 Using the HP LaserJet Companion EN ...

Page 50: ...he Setting Custom Resolution and Bit Depth section later in this chapter for more information 3 Drag the Paper Width slider or click the arrows to set the width of the page being scanned This feature allows you to crop the page before scanning to reduce extra white space 4 Drag the Sensitivity slider to adjust the scanner sensitivity A setting of four reproduces the document s actual brightness an...

Page 51: ...can 300 dpi Produces a sharp higher quality image and a large file 3 Select the Bit Depth 1 Bit black and white Thresholded Best for text only or black and white images 1 Bit black and white Ordered Dither Best for text and images 1 Bit black and white Random Dither Best for photos or images but without text 4 Bit Grayscale Best for images only produces 16 shades of gray 8 Bit Grayscale Best for i...

Page 52: ...e as you type text Select an Area Select Selects an area to cut or copy for pasting Add Highlighting Highlighter Highlights any line of text on a page Align the Page Straighten Page Straightens an item that was skewed when scanned either horizontally or vertically Add Freehand Annotation Draws freehand marks such as circling text and underlining sentences Pan Image Hand Quickly scrolls an item up ...

Page 53: ...the area as you select it If you need to increase or decrease the size of the area that you selected drag one of the selection handles on the dashed selection box 3 From the Edit menu choose Copy 4 To paste onto another page display that page in Page View Or To paste the selection in Desktop View switch to Desktop View 5 From the Edit menu choose Paste The copied item appears in the top left corne...

Page 54: ...of text and can be placed anywhere on an item When you place a Sticky Note on a page the note covers the information beneath it However you can make Sticky Notes as large or small as you like or collapse them to minimize the amount of information that is hidden You can change the color of the text or its background as described in the Fine Tuning Annotations section later in this chapter Note Use ...

Page 55: ...xt looks and prints just as if you had typed it on the original form To add Markup text 1 In Page View on the Annotation Tool Bar click Add Text The cursor changes to an insertion point 2 Select the location in the target item where you want to add a markup and type the text 3 To end the markup click elsewhere on the page Or Select one of the other Annotation tools Markups should be a single line ...

Page 56: ...notation is displayed in the new width Drawing Lines and Arrows Use Add Line or Arrow to point to important details or connect an annotation to an area in an item To add lines and arrows 1 In Page View on the Annotation Tool Bar click Add Line or Arrow The cursor changes to a cross hair 2 Drag the mouse to draw a line with an arrow To change the line width or arrowheads 1 In Page View on the Annot...

Page 57: ... 3 Switch to the PaperPort software 4 Display the target item in Page View If you paste the selected graphic in Desktop View a new item is created containing the selected graphic 5 From the Edit menu choose Paste The graphic appears in the item at the upper left corner of the page with a dotted outline around it Note Do not click anywhere else on the page or on another tool until the graphic is po...

Page 58: ... When you type text with the annotation tool the text will have the new font characteristics To edit the font features of an existing annotation 1 On the Annotation Tool Bar click Edit Annotations 2 Select the annotation 3 From the Annotations menu choose Font 4 Select new font features from the Font dialog box and then click OK The text in the annotation will have the new characteristics If neces...

Page 59: ... Edit the text Use the standard Windows editing features to edit the annotation text You can also use Cut Copy Paste and Delete from the Edit menu 4 When you are finished editing click elsewhere on the page or select one of the other annotation tools Moving and Resizing Annotations After adding an annotation you can move it to another location on the page or change its size To resize annotations 1...

Page 60: ...annotations created using Add Sticky Note or Add Text into documents in other applications To copy cut and paste annotations 1 In Page View on the Annotation Tool Bar click Edit Annotations 2 Select the annotations that you want to cut or copy 3 From the Edit menu choose Cut or Copy 4 Display the page to which you want to move or paste the annotation This can be a page within the same stack or a p...

Page 61: ...or resize the annotation or switch to another page and back the Undo New Annotation command is no longer available To undo all the annotations from the Edit menu choose Undo All Changes Deleting Annotations You can delete individual annotations one at a time or delete multiple annotations at the same time To delete annotations 1 In Page View on the Annotation Tool Bar click Edit Annotations 2 Sele...

Page 62: ...he PaperPort software for Macintosh Bitmap BMP A format used often for displaying and storing images Tag Image File Format TIF A format that works well for storage and exchange between desktop publishing and graphic arts applications TIFF also works well between different platforms such as Microsoft Windows and Macintosh The PaperPort software supports single and multipage TIFFs PC Paintbrush PCX ...

Page 63: ...ry where you want to save the item 5 Type the name of the file in the File Name box If you don t type a name for the file the PaperPort software uses the item s title If the title is longer than eight characters the PaperPort software uses only the first eight characters of the title 6 Click OK Exporting Compressed Files Because exported files can sometimes be large and take a long time to export ...

Page 64: ...plication you want to print from 2 In the application choose the command to set up the printer If you have questions about how to set up the printer in your application refer to its user s manual 3 From the list of printers select PaperPort on Desktop and click PaperPort to set it as the current printer 4 Choose Print to PaperPort The file will appear as a new untitled item in Desktop View Note Af...

Page 65: ...following section Finding Items 5 In the Search for Text boxes enter the text on which the search should be based 6 Click Find The PaperPort software will search using the criteria you ve specified and will list all matching files Finding Items You can find items by the text in the Summary Information dialog box and Annotation text To find an item in Desktop View 1 From the Edit menu choose Find I...

Page 66: ...mation dialog box Match All Fields Find only those items that match all of the search criteria This option is available only when there is text in more than one of the criteria fields Case Sensitive Finds only items where the title creator keywords comments and annotations have exactly the same combination of uppercase and lowercase characters as the search criteria text Whole Word Only Finds item...

Page 67: ...item found with the annotation text is selected To find an annotation 1 In Page View from the Edit menu choose Find Annotation Or In Desktop View from the Edit menu choose Find Item 2 Enter the text you want to find and select the search options 3 Click Find and the PaperPort software begins searching 4 To find the next occurrence of the annotation from the Edit menu choose Find Next Tip If the an...

Page 68: ...ck where you want the scanned object to be inserted 2 From that application s Edit or Insert menu choose Insert Object or a similar command 3 Select PaperPort Document and click OK The PaperPort software opens A message summarizes the steps to insert an item 4 Click Continue 5 In Desktop View select the item that you want to insert into the other application 6 On the Command Bar click OLE Rtn Or F...

Page 69: ...Port software opens and a temporary copy of the item is selected In Desktop View a dotted outline around the copy indicates it is linked to a container application 2 Edit the item in Page View Annotations will appear on the item in Page View but not on the thumbnail in the container application Other edits such as pasted graphics will appear on the thumbnail 3 From the File menu choose Update Pape...

Page 70: ...r computer You can then convert text directly to that application using the drag and drop techniques For more information on using the word processor link see chapter 3 Using the HP LaserJet Companion Spreadsheet Displays the spreadsheet selected for the OCR software provided with the PaperPort software Use this link when you want to convert a scanned spreadsheet into editable numbers and text Lik...

Page 71: ...s and select the appropriate link application from the Links submenu Or Select the item and click the link icon 3 Continue using the linked application as described in its documentation Note Some applications limit the number of pages that can be received from the PaperPort link If you have trouble with large stacks of pages try sending the pages in smaller batches Note If you want to send a Paper...

Page 72: ...oftware Using TWAIN Compatible Applications With TWAIN you can acquire a scanned item from a TWAIN compatible application You must follow the guidelines below to use TWAIN To use a TWAIN compatible application 1 Install the TWAIN data source according to the manufacturer s instructions 2 Select the TWAIN source from the File Select Source menu of the TWAIN compatible application 3 Acquire the imag...

Page 73: ...ollbar to see the link icons on the list 2 Click the icon you want to customize The options in the Preferences dialog box will apply to the icon you selected 3 Select the options for the link and click OK Note Use the generic fax and word processor links to specify software that is not automatically supported by the PaperPort software To use one of these links click it and then assign the desired ...

Page 74: ...EEE 1284 will be stamped on the cable Was the software installed properly Are there any messages displayed on your computer Are you able to print Are you connected to an HP LaserJet 4 5 or 6 series printer Unplug the HP LaserJet Companion from its power source and plug it back in For more information on installation and set up see chapter 1 Installing the HP LaserJet Companion Printer Accessory If...

Page 75: ...e HP LaserJet Companion Unplug the HP LaserJet Companion s power supply from the surge protector and then plug it back in You should hear a brief hum when you first plug it in The HP LaserJet Companion does not have a power button or power indicator light it is ready to scan when the power is connected Ensure the parallel port is configured correctly The parallel port mode is stored in your comput...

Page 76: ... HP LaserJet Companion software will be unable to communicate with the HP LaserJet Companion Printer drivers and printer status monitors are automatically loaded by Windows at startup and are often the cause of such conflicts The README TXT which shipped with the HP LaserJet Companion contains a list of software known to cause conflicts For instructions on disabling conflicting software see the HP...

Page 77: ...ny additional pages from the paper tray 2 Pull forward on the release levers and pull the cover forward 3 With the cover open push up and hold the paper jam release lever on the back of the HP LaserJet Companion while pulling the document out 4 Release the paper release lever It will automatically reset 5 Close the front cover making sure that both release levers latch 7 4 Troubleshooting and Erro...

Page 78: ... to improve the image quality For more information on recalibrating the HP LaserJet Companion see Recalibrating the HP LaserJet Companion later in this chapter If this does not eliminate unwanted lines there may be ink glue corrective fluid or some other substance on the HP LaserJet Companion s image sensor For more information on cleaning the HP LaserJet Companion see Cleaning the HP LaserJet Com...

Page 79: ... on the release levers and open the cover 2 Dip a cotton swab in rubbing alcohol pH7 or neutral pH or glass cleaner 3 Press either To Printer or To PC on the HP LaserJet Companion to rotate the roller and wipe the white roller with the cotton swab 4 Spray glass cleaner on a new cotton swab and clean the glass on the image sensor Caution Do not spray cleaner or any other liquid directly on or into ...

Page 80: ...aserJet Companion section earlier in this chapter 2 Click Settings on the PaperPort desktop tool bar 3 Click More 4 Click Calibrate A message asks you to insert the paper and begin recalibrating the HP LaserJet Companion 5 Tear out one of the perforated pages in the back of this manual and insert the perforated edge of the page into the HP LaserJet Companion Tip If you no longer have the perforate...

Page 81: ...s turned on The HP LaserJet Companion is connected to the printer Paper is in the printer Printer is free of paper jams Printer is ready to print ready mode if not refer to your printer user s manual If you try to make a direct copy and the printer is out of paper has a paper jam or has some other condition that has sent the printer offline then the scan will continue when you clear this condition...

Page 82: ...rint The HP LaserJet Companion does not support network printers for direct copies To make copies using the Direct Copy feature the printer must be connected directly to the HP LaserJet Companion Make sure the HP LaserJet Companion is connected to a compatible printer HP LaserJet Companion is designed to work with HP LaserJet 4 5 and 6 series printers Make sure that the printer and the HP LaserJet...

Page 83: ... path under the section winfax and then check this path for the file STATUS FTM If either is missing try reinstalling WinFax PRO Fax link doesn t work In the PaperPort Preferences dialog box click the Fax category and make sure that the correct fax driver is selected With the correct fax driver selected the fax software will start when you drop an item onto the Fax Link icon If the fax software st...

Page 84: ...n on improving scan quality see chapter 3 Adjusting Copy and Scan Quality Import and Export File Problems Exported files expand in size when opened in a paint program Many paint programs ignore the dpi resolution information in BMP PCX and TIF files These programs assume that the resolution of the file is the same as the current screen resolution Because these files actually contain more informati...

Page 85: ...fying the path to NOTES EXE AppFile c NOTES NOTE EXE Lotus cc Mail link icon does not appear Contact your e mail system administrator The link to Lotus cc Mail requires a Lotus cc Mail file called VIM Virtual Interface for Messaging Note VIM files were not shipped with Lotus cc Mail versions prior to 2 0 but they can be downloaded from the cc Mail forum on CompuServe and from the Lotus cc Mail bul...

Page 86: ...ne WPOF path ofwin exe where path represents the location of OFWIN EXE in the AppServer section 2 Make sure that the file WIN EXE is in the specified path If it is not check with your network or system administrator Note If Novell GroupWise has been installed the WordPerfect Office link will disappear Novell GroupWise is an upgrade to the WordPerfect Office Da Vinci eMAIL link icon does not appear...

Page 87: ...t be gain corrected The remaining pixels were calibrated You will likely see vertical streaks in scanned images General The recalibration detected a non correctable dark line This could be caused by using lined paper for recalibration or a contaminant may be obstructing the scanning element Be sure to use clean white paper for recalibration For cleaning instructions see Cleaning the HP LaserJet Co...

Page 88: ...le Change the second number in the line DEVICE CKSMARTDRV EXE to 256 or 128 Before Windows starts check the amount of memory available by typing MEM at the DOS prompt The largest executable program size should be at least 450K If it isn t see your DOS and Windows documentation for information about optimizing memory Try increasing by 20 the line FILES in your CONFIG SYS file to increase the number...

Page 89: ... disk diagnostic utility to investigate this or run MAXFIX EXE Then follow the instructions on the screen The calibration of exposure time failed The HP LaserJet Companion has failed a critical step in the recalibration process Repeat the recalibration process See Recalibrating the HP LaserJet Companion earlier in this chapter If the message occurs again the HP LaserJet Companion has failed and re...

Page 90: ...for Windows TIFF multiple formats multi page PCX DCX GIF BMP and JPEG Supported third party applications and minimum supported version levels Adobe Photoshop 2 5 and 3 0 Caere FaxMaster Caere Omni Page Direct Caere OmniPage LITE Caere OmniPage Limited Edition Caere OmniPage Pro CompuServe Mail Corel PhotoPaint DaVinci eMAIL Delrina WinFax ExpressFax FaxAbility FaxMaster Fax Sender FaxWorks Intel F...

Page 91: ...xtended Width 3 62 inches 9 2 cm closed 4 09 inches 10 4 cm paper tray open 6 26 inches 15 9 cm paper tray open and paper supports extended Length 12 44 inches 31 6 cm Weight 3 31 pounds 1 5 kg Environment Scanning Standby 50 to 104 F 10 to 40 C 15 to 80 RH Storage 32 to 140 F 0 to 60 C 10 to 90 RH Power Supply Available AC Adapter Inputs 120 127V 6 10 60Hz 2Hz 220V 6 10 50 60Hz 2Hz 230V 6 10 50 6...

Page 92: ...950 1991 A1 1992 A2 1993 A3 1994 CENELEC EN 60950 1992 Am1 1992 Am2 1993 Am3 1994 EMKO TSE 74 SEC 207 94 IEC 825 1 1996 Class 1 LED CENELEC EN 60825 1 1994 Class 1 LED NOM 019 SCFI 1993 German Noise Declaration Gerauschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 A Specifications EN Specifications A 3 ...

Page 93: ... Part 15 Class B ICES 003 Issue 2 AS NZS 3548 1992 CISPR 22 1993 Class B Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly the EMC Directive 89 336 EEC inclusive 93 68 EEC the Low Voltage Directives 73 23 EEC The product was tested in a typical configuration with Hewlett Packard Personal Computer and Tes...

Page 94: ...oduct to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the p...

Page 95: ...jing 100004 Phone 86 1 505 3888 ext 5450 Fax 86 1 505 1033 Hardware Repair Center and Extended Warranty Support 8610 6262 5666 ext 6101 2 6261 4167 Czech Republic Hewlett Packard S R O Novodvorská 82 CZ 14200 Praha 4 Phone 42 2 613 07 111 Fax 42 2 47 17 611 Denmark Hewlett Packard A S Kongevejen 25 DK 3460 Birkerød Phone 45 45 99 10 00 Fax 45 42 81 58 10 Far East Region Hewlett Packard Asia Pacifi...

Page 96: ...treet PO Box 3860 Auckland Phone 64 9 356 6640 Fax 64 9 356 6620 Hardware Repair Center and Extended Warranty Support 0800 733 547 Customer Information Center 0800 651 651 Norway Hewlett Packard Norge A S Postboks 60 Skøyen Drammensveien 169 N 0212 Oslo Phone 47 22 73 56 00 Fax 47 22 73 56 10 Poland Hewlett Packard Polska ul Newelska 6 PK 01 447 Warszawa Phone 48 22 375065 Fax 48 22 374783 Portuga...

Page 97: ... 661 3900 1 2 ext 3232 Turkey Hewlett Packard Company Bilgisayar Ve Ölçüm Sistemleri AS 19 Mayis Caddesi Nova Baran Plaza Kat 12 80220 Sisli Istanbul Phone 90 212 224 59 25 Fax 90 212 224 59 39 United Kingdom Hewlett Packard Ltd Cain Road Bracknell Berkshire RG12 1HN Phone 01 334 369222 Fax 01 344 363344 Venezuela Hewlett Packard de Venezuela CA Los Ruices Norte 3A Transversal Edificio Segre Carac...

Page 98: ...tween 4 2 printing to PaperPort 5 3 Arrange Desktop 2 9 icon 2 3 Arrange button 2 3 arranging items 2 9 arrows freehand annotation 4 5 art adding 4 6 files 5 1 attached files 6 3 automatic document feeder 2 10 automatic saving 2 5 B back up copies 2 5 background color 2 4 4 7 4 8 bit depth scanner resolution 3 14 Bit Depth setting 3 14 bitmap files Windows 5 1 black and white 2 15 3 2 3 14 BMP fil...

Page 99: ...ort preferences 2 4 cutting annotations 4 9 selections 2 14 D damage files 7 15 HP LaserJet Companion 1 3 pages 7 15 damaged data error messages 7 16 error messages link 7 15 image error message 7 15 data 7 16 date searching by 5 4 DaVinci e mail problems 7 13 DCX file format 5 1 dealers B 2 declaration of conformity A 4 declarations A 3 defaults Main Folder 3 10 settings 3 5 deleting annotations ...

Page 100: ...error message 7 15 files attached 6 3 compressed exporting 5 2 damage 7 15 error message 7 15 7 16 exporting 5 4 finding 5 4 formats 2 5 5 1 5 2 7 11 in folders 3 9 printing to PaperPort 5 3 problems 7 11 searching for 5 4 filing documents 1 1 in folders 3 9 Find Annotation 4 3 icon 2 3 Find button 2 3 Fit To Page 3 5 Fit to Window display 2 15 flipping items 2 6 folder icon 3 10 folders copying i...

Page 101: ... to folders 3 9 cropping 4 3 deleting 2 5 2 6 deselecting 2 8 display size 2 15 displaying in folders 3 10 SEE ALSO documents duplicating 2 9 duplicating 2 8 2 9 exporting 5 2 faxes 3 8 filing in folders 3 9 finding 5 4 flipping 2 6 highlighting 4 4 moving 2 9 new 4 6 OLE 5 7 organizing 2 10 panning 2 15 PaperPort 2 1 rotating 2 6 saving 2 5 scanning 2 10 scrolling between 2 14 searching 5 4 5 6 s...

Page 102: ...3 troubleshooting 7 11 OLE 5 7 OLE Return button 2 3 OLE Rtn icon 2 3 One Minute Guide 1 10 online help PaperPort software 1 10 operating tasks 3 1 operation troubleshooting 7 3 options link preferences 6 4 PaperPort 2 4 PaperPort preferences 2 4 search 5 5 Summary Information 2 13 organizing documents 1 1 items 2 9 2 10 OS 2 1 2 Output slot identifying 1 4 P packaging checking contents 1 3 Page b...

Page 103: ...4 online help 1 10 reading faxes 3 8 registration 1 11 software 1 2 testing 1 9 tutorial 1 10 uninstalling 1 12 parallel cable identifying 1 3 IEEE 1284 compliant 1 6 parts HP LaserJet Companion 1 3 pasting annotations 4 9 between applications 4 2 error message 7 14 graphics 4 6 selections 2 14 PC Paintbrush files 5 1 PCX file format 5 1 photographs files 5 1 scanning 3 1 pictures adding 4 6 point...

Page 104: ...viewing 2 1 scanned text converting 3 11 scanning documents 3 7 items 2 10 newsprint 7 6 quality 3 13 7 5 7 8 tips 3 7 to computer 3 7 to HP LaserJet Companion Copier 3 4 to printer 3 2 screen color 2 4 scroll arrows 3 5 scrolling between items and pages 2 14 through item 2 15 searching 5 5 annotations 5 6 criteria 5 5 directories 5 4 files 5 4 items 5 4 options 5 5 subdirectories 5 4 text 4 3 sec...

Page 105: ...nts 3 10 items in folders 3 10 PaperPort 1 10 2 1 TIFF file format 2 5 5 1 titles items 2 5 search options 5 5 Summary Information 2 13 To PC button 1 4 To PC connector 1 5 To Printer button 1 4 To Printer connector 1 5 Tool Bar 4 1 Tool Palette displaying 2 5 hiding 2 5 tools annotation 4 1 4 7 tray paper 1 4 troubleshooting basic steps 7 1 SEE ALSO error messages HP LaserJet Companion operation ...

Page 106: ...ink 3 11 Word Processor link icon 6 1 word processor links configuring 7 10 troubleshooting 7 10 WordPerfect Office 7 13 words whole search criteria 5 5 World Wide Web 5 1 worldwide sales and service B 2 Z Zoom Navigator 2 14 2 15 Index EN Index 9 ...

Page 107: ...Index Index 10 EN ...

Page 108: ...1 4 3 2 QuickstartSetup YourHPLaserJetCompaniongoesbetweenyourcomputerandprinteras shownhere Pleasereadthecompleteinstallationinstructionsinside 6 5 ...

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